Grand Hotel and Apartments Townsville

Hotels
8.7 (2094 reviews)
8-10 Palmer Street , Townsville , au

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking issues
Inconsistent room quality

Categories

Cleanliness
8.19
Rooms were noted as clean; however, some amenities need upgrading.
Service
9.16
Staff were consistently described as friendly and attentive.
Location
9.2
Location valued for its proximity to restaurants and activities.
Room Quality
8.65
Rooms were comfortable and spacious, though some issues with photos and actual setups were reported.
Amenities
8.18
Amenities like the parking situation and some outdated facilities mentioned.
Value for Money
8.64
Considered good value due to location and quality, despite parking fees.
Food and Beverage
8.69
Some positive mentions of the nearby dining options.
Overall Experience
8.86
Generally positive sentiments with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:58

Property Description

Central Location in Trendy Downtown Palmer Street
Grand Hotel Townsville is perfectly situated in the heart of Townsville's vibrant downtown Palmer Street, offering guests a convenient and trendy location to explore the city.

Luxurious Amenities for Relaxation and Fitness
Guests can indulge in the outdoor pool, fitness center, and spa pool, providing the perfect balance of relaxation and wellness during their stay at Grand Hotel Townsville.

Convenience and Comfort in Every Room
Each self-contained accommodation at Grand Hotel Townsville features a private balcony, work desk, minibar, and a flat-screen TV. With added amenities like a tour desk for booking local activities and complimentary toiletries, guests are sure to have a comfortable and hassle-free stay.

Book your stay at Grand Hotel Townsville now to experience award-winning accommodation and exceptional service in Townsville's prime location.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that there is a 1.5% charge when you pay with a credit card at the hotel’s reception desk.

Please note car parking is limited and is subject to availability.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.7
Based on 2094 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.86
C
Carenda • solo_traveller • au
10
2026-04-18 • via Nuitee
T
Trewavis • couple • au
8
2026-04-17 • via Nuitee
C
Cummings • family_with_children • au
10
2026-04-15 • via Nuitee
N
nicole • solo_traveller • au
9
Lovely stay
Pros:

Wonderful room and more than enough space.

Cons:

I couldn't work out the dryer but that wasn't a big deal.

2026-04-13 • via Nuitee
A
Amy • extended_group • au
10
2026-04-11 • via Nuitee
P
Paul • couple • au
10
Enjoyable stay, clean, comfortable, and well appointed.
Pros:

Location

2026-04-10 • via Nuitee
M
Melissa • family_with_children • au
8
2026-04-09 • via Nuitee
S
Sandra • couple • au
9
2026-04-08 • via Nuitee
M
Michael • couple • au
10
2026-04-08 • via Nuitee
D
DENISE • couple • au
8
2026-04-08 • via Nuitee
P
Perl • solo_traveller • ph
7
2026-04-08 • via Nuitee
A
Arjen • solo_traveller • au
8
Good for short business visits
Pros:

Location, Staff

Cons:

Nothing

2026-04-07 • via Nuitee
K
Kye • extended_group • au
10
2026-04-07 • via Nuitee
S
Sharon • extended_group • au
10
2026-04-06 • via Nuitee
T
Trisha • couple • au
10
Staff are hands down the best EVER !
Pros:

Location is ideal, room is perfectly clean and tidy, bed is super comfy and staff as always are helpful and friendly

2026-04-05 • via Nuitee
M
Mary Ann • family_with_children • au
9
Comfortable and amazing stay
Pros:

Clean and cozy

Cons:

Nothing

2026-04-05 • via Nuitee
L
Lance • couple • au
8
Expected more for the money you pay.
Pros:

Very comfortable bed.

Cons:

More expensive than other places of the same quality. Had to pay for parking .

2026-04-03 • via Nuitee
T
Tim • solo_traveller • au
8
Pros:

Convenient location

2026-04-02 • via Nuitee
C
Connor • couple • au
10
2026-03-30 • via Nuitee
K
Kate • couple • au
10
2026-03-29 • via Nuitee