Grand Hotel and Apartments Townsville

Hotels
8.7 (2296 reviews)
8-10 Palmer Street , Townsville , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking issues
Inconsistent room quality

Categories

Cleanliness
8.19
Rooms were noted as clean; however, some amenities need upgrading.
Service
9.16
Staff were consistently described as friendly and attentive.
Location
9.2
Location valued for its proximity to restaurants and activities.
Room Quality
8.65
Rooms were comfortable and spacious, though some issues with photos and actual setups were reported.
Amenities
8.18
Amenities like the parking situation and some outdated facilities mentioned.
Value for Money
8.64
Considered good value due to location and quality, despite parking fees.
Food and Beverage
8.69
Some positive mentions of the nearby dining options.
Overall Experience
8.86
Generally positive sentiments with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:58

Property Description

Central Location in Trendy Downtown Palmer Street
Grand Hotel Townsville is perfectly situated in the heart of Townsville's vibrant downtown Palmer Street, offering guests a convenient and trendy location to explore the city.

Luxurious Amenities for Relaxation and Fitness
Guests can indulge in the outdoor pool, fitness center, and spa pool, providing the perfect balance of relaxation and wellness during their stay at Grand Hotel Townsville.

Convenience and Comfort in Every Room
Each self-contained accommodation at Grand Hotel Townsville features a private balcony, work desk, minibar, and a flat-screen TV. With added amenities like a tour desk for booking local activities and complimentary toiletries, guests are sure to have a comfortable and hassle-free stay.

Book your stay at Grand Hotel Townsville now to experience award-winning accommodation and exceptional service in Townsville's prime location.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that there is a 1.5% charge when you pay with a credit card at the hotel’s reception desk.

Please note car parking is limited and is subject to availability.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.7
Based on 2296 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.86
B
Bekky • solo_traveller • au
9
2026-07-11 • via Nuitee
J
jake • solo_traveller • au
1
Paid Premium Rates for a Dirty, Dated Room
Pros:

The location

Cons:

My recent stay at the Grand Hotel and Apartments Townsville from 6–10 July was extremely disappointing.

The room was not only very dated, but also dirty and, in some cases, unsanitary. As we were travelling with our young daughter, this was especially concerning.

Some of the issues we encountered included:

- A broken and worn bathroom mirror.
- Dirty bathroom vanity and shower.
- A broken, rusty bathroom vanity.
- A washing machine that did not cycle or work correctly and clearly needed repair or replacement.
- Swollen doors from water damage.
- A dirty kettle that was unusable, forcing us to buy a new one from a local retailer.
- A filthy, heavily stained couch.
- Blood-stained curtains, which were absolutely disgusting and completely unacceptable.

I'm sure there were other issues that I didn't even notice.

To make matters worse, I paid approximately $1,300 for this stay and also paid extra for a room with a "view", only to be looking directly at another building.

I don't normally leave negative reviews, but the condition of this room was far below what I would expect for the price. Cleanliness should be a basic standard, and blood-stained furnishings are simply unacceptable.

Very disappointing experience. Unfortunately, I would not recommend staying here.

2026-07-10 • via Nuitee
T
Terese • couple • au
8
2026-07-09 • via Nuitee
T
Tellissa • couple • au
10
2026-07-09 • via Nuitee
T
Tracey Trebilco • solo_traveller • au
8
Pros:

Staff are friendly and accommodating.
Room was very clean 👌
The bed was somewhat comfortable but a little hard for my liking .

2026-07-09 • via Nuitee
P
Paul • solo_traveller • nz
5
Disappointing
Pros:

The staff were extremely friendly and helpful.

Cons:

The room was dated, damaged, not particularly clean, stained and ripped chair fabric and mouldy tiling grout. Cheap products (ie 1 ply toilet paper) and therefore extremely overpriced for what is offered (paid approx $300 for 2 people for 1 night and it us probably only worth $100) . The only redeeming things were great customer service from the staff and a comfortable bed however we would not use this accommodation again.

2026-07-08 • via Nuitee
J
Jeremy • solo_traveller • au
8
2026-07-08 • via Nuitee
C
Codie • couple • au
10
Always my first choice of accommodation when in Townsville
Pros:

Always friendly staff, convenient location, very clean and tidy

2026-07-08 • via Nuitee
M
michaelncaroline • couple • au
9
2026-07-07 • via Nuitee
M
michaelncaroline • couple • au
9
2026-07-07 • via Nuitee
S
Scott • family_with_children • au
8
2026-07-06 • via Nuitee
A
anna • solo_traveller • au
8
Absolutely fine
Pros:

Staff and location

Cons:

Nothing

2026-07-06 • via Nuitee
W
Wendy & Steve • solo_traveller • au
8
Pros:

Location is awesome 👌

Cons:

Being close to the sliding gate at the rear of the property.

2026-07-06 • via Nuitee
S
Steve • couple • au
9
Pros:

Large comfortable room, Hotel was close to a variety of restaurants, cafes

2026-07-05 • via Nuitee
S
Sherie • family_with_children • au
10
2026-07-05 • via Nuitee
B
Beverley • couple • au
10
Perfect
Pros:

Suited our needs for this visit.

Cons:

No complaints

2026-07-05 • via Nuitee
A
Ashleigh • solo_traveller • au
6
2026-07-04 • via Nuitee
G
Greg • family_with_children • au
8
Overall very good close to shops and city comfortable beds
Pros:

Close to faculties and city of your just visiting restaurants close by

Cons:

No rubbish bin Shute

2026-07-04 • via Nuitee
B
Burchell • solo_traveller • au
8
2026-07-04 • via Nuitee
C
Cal • couple • au
9
Would stay there again for the convenience, especially as the football stadium is a short walk away.
Pros:

We were given an upgrade on arrival (top floor corner room). Upon entering the room we found it to be a large spacious room with a balcony overlooking Palmer St, South Townsville. Although the street below is filled with food venues and hotels the noise was barely heard inside the room (even the world cup soccer noise). The size of the room, wifi, beds and everything in the room was peaceful and no issues.

Cons:

Paying for parking was a surprise but one we did as we had a brand new car which was less than an hour old on check in. Worth it in our case.

2026-07-04 • via Nuitee