Grand Hotel and Apartments Townsville

Hotels
8.7 (2077 reviews)
8-10 Palmer Street , Townsville , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking issues
Inconsistent room quality

Categories

Cleanliness
8.19
Rooms were noted as clean; however, some amenities need upgrading.
Service
9.16
Staff were consistently described as friendly and attentive.
Location
9.2
Location valued for its proximity to restaurants and activities.
Room Quality
8.65
Rooms were comfortable and spacious, though some issues with photos and actual setups were reported.
Amenities
8.18
Amenities like the parking situation and some outdated facilities mentioned.
Value for Money
8.64
Considered good value due to location and quality, despite parking fees.
Food and Beverage
8.69
Some positive mentions of the nearby dining options.
Overall Experience
8.86
Generally positive sentiments with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:58

Property Description

Central Location in Trendy Downtown Palmer Street
Grand Hotel Townsville is perfectly situated in the heart of Townsville's vibrant downtown Palmer Street, offering guests a convenient and trendy location to explore the city.

Luxurious Amenities for Relaxation and Fitness
Guests can indulge in the outdoor pool, fitness center, and spa pool, providing the perfect balance of relaxation and wellness during their stay at Grand Hotel Townsville.

Convenience and Comfort in Every Room
Each self-contained accommodation at Grand Hotel Townsville features a private balcony, work desk, minibar, and a flat-screen TV. With added amenities like a tour desk for booking local activities and complimentary toiletries, guests are sure to have a comfortable and hassle-free stay.

Book your stay at Grand Hotel Townsville now to experience award-winning accommodation and exceptional service in Townsville's prime location.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that there is a 1.5% charge when you pay with a credit card at the hotel’s reception desk.

Please note car parking is limited and is subject to availability.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.7
Based on 2077 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.86
S
Shannon • couple • au
9
Pros:

Comfortable bed and dark room

Cons:

Paid parking

2026-02-14 • via Nuitee
B
Brendan • family_with_children • au
10
2026-02-14 • via Nuitee
S
Sarah • couple • au
7
2026-02-12 • via Nuitee
J
Jenny • extended_group • au
9
Comfortable, great location and secure parking.
Pros:

Location. Central and close to great restaurants.

Cons:

It requires some renovation. A bit timely.

2026-02-11 • via Nuitee
S
Sonnenbedarf • couple • de
8
Sehr zentral gelegen.
Pros:

Zentrale Lage, gut ausgestattetes Zimmer mit Schreibtisch; ansonsten wenig Ablagefläche. Bequemes Bett. Besonders gut: der kleine Balkon mit Sitzgelegenheit und Tischchen für zwei. Modernes Bad mit guten Pflegeprodukten. Sehr netter Nachtschicht-Rezeptionist.

Cons:

Die Flure sehen aus wie im Bettenbunker der 70er. Eine super schwere Tür führt in einen Mini-Flur von dem zwei weitere schwere Türen zu zwei Zimmern abgehen. Es ist kompliziert, dort mit Gepäck durchzukommen.
Morgens am Abreisetag versuchte jemand ultra früh mit Schlüsselkarte unser Zimmer zu öffnen, obwohl wir von innen widersprachen. Ob der Zimmerservice am Abreisetag ultra früh zu uns wollte oder ein Gast so weit gekommen war, ließ sich nicht klären.
Das Parkhaus ist eng und recht teuer.

2026-02-10 • via Nuitee
P
Peter • family_with_children • au
9
2026-02-09 • via Nuitee
L
Lisa • couple • au
7
Pros:

Location is great. Handy to restaurants, strand and town.

Cons:

My partner was in Townsville for surgery and was expected to spend a lot of time in the room. Unfortunately TV reception and functions were not good at all. Washer/dryer broken.

2026-02-09 • via Nuitee
A
Andrew • couple • au
8
2026-02-08 • via Nuitee
M
Mikaela • couple • au
8
2026-02-08 • via Nuitee
T
Tony • couple • au
10
2026-01-31 • via Nuitee
M
Matt • family_with_children • ch
10
One night short notice
Pros:

Reception was friendly and accomadating with my late booking

Cons:

Not much not to like. Not applicable

2026-01-29 • via Nuitee
P
Paul • family_with_children • au
10
2nd time round
Pros:

Excellent location for sightseeing and sporting events or concerts.staff always excellent rooms clean and comfortable.pool area adequate overall excellent I have stayed here twice now and will be back.

Cons:

All good really,could just do with a heated spa this would make the pool area top notch,but this is just not picking still adequate as it is

2026-01-28 • via Nuitee
M
megan • couple • au
7
2026-01-28 • via Nuitee
T
Tierre • couple • au
8
2026-01-28 • via Nuitee
J
Jake • family_with_children • au
9
2026-01-26 • via Nuitee
S
Stephen • couple • au
10
Pros:

Great location on Palmer Street, close to restaurants and bars. Room was comfy and well equipped. Staff were friendly and super helpful

2026-01-26 • via Nuitee
S
Sammy-Jo • family_with_children • au
9
2026-01-26 • via Nuitee
H
Heena • couple • au
10
2026-01-21 • via Nuitee
J
Jenny • family_with_children • au
9
2026-01-21 • via Nuitee
M
Maria • couple • au
10
Yes I would comeback but I’ll be better prepare,
Pros:

Everything even the staff were good too

Cons:

I wish I knew before hand that you have to pay a deposit.

2026-01-20 • via Nuitee