Shamai Suites Jerusalem

Fair value but right across the street from a raucous hostel that offers a party deck that is VERY NOISY late at night. Also, no front desk or reception staff, you have to call someone to enter building which means you need local phone service on mobile phone.

Great location
Big place
Clean
I love this place.

It's a very dirty place, since the entrance. Towels are more grey than white. Rooms, and bathroom are not cleaned daily. Curtains are broken. Living room has not receive maintenance for years

Good in general

Location was wonderful! We walked everywhere. Lots of shops and restaurants. The suite was spacious. We loved that our two boys got their own small bedroom with comfortable twin beds. The living room furniture is a little old and the place felt a bit dusty but all in all we loved our stay!

The room was okay but checking in was an issue. It wouldn’t have been an issue if we could have been e-mailed
a code beforehand to get into the building Also the phone # was useless as we hadn’t found a cell store to buy an Israeli SIM card yet.
The amenities such as shampoo & lotions were nice as was the jacuzzi tub but we had to ask for bowls, utensils & cups. We bought our own dish cloth & dish soap as there was none there. We had to ask to have the floor swept. There wasn’t a broom in the room.
We weren’t told that there was a Disco adjacent to our room. On 2 nights of our stay the music was so loud we had to leave the room at 1:00 am as we couldn’t sleep it went on ‘til 3:00 am.
We are okay with a bit of street noise but this was really too much!

noisy, bad service, dirty, confusing employees, terrible check in experience

I primarily use Hotels.com because the guest ratings are usually fairly accurate. However, they missed the mark on this one.

This hotel offers a central location to great restaurants and activities but falls short on most everything else. There is no lobby...so checking in is challenging. The price is less expensive than most but the furnishings are badly worn. Paint chipping from ceilings, sliding doors that dont properly lock and the inconsistency of hot water make this hotel a little sketchy.

The room was spacious, and in good condition. No front desk and very little interest in being attentive. We ended up using another Hotel to arrange car service to the airport, finding a COVID19 testing location for our return trip and getting local information. This place is great for an extended trip if you are very familiar with the Jerusalem area.

Awful....no hot water, no lock on outer door, hall light did not switch off. 3 hangers in tiny wardrobe for 2 people. Not enough cutlery. Not enOugh towels. Safety deposit box broken. Crumbs in the cutlery drawer.

Described as Deluxe!! It was less than basic!
Meant to have a front desk/concierge, this was non existent.
In a busy street, very noisy, we could not sleep as there was noise outside until 3am.

We checked out after one night....one of the worst places we have ever stayed in.

Location was ideal for being in the heart of activity. Right off the pedestrian mall. The room was comfortable with great air conditioning, great natural light, and a strong shower. Room cleaning and towel change was a bit sporadic but the on-site employee will respond quickly to anything you need. Secure lock on door. Large safe in room. There were no hangars origanally but staff quickly remedied that.

Property is in an excellent location, staff was friendly and accommodating, apartment is spacious and comfortable. The couch could use an update but the mattresses, blankets and pillows were comfortable and clean.

Smelly room. Cigarettes...
Not clean enough.
Perfect location

Bad condition, seemed like it haven't been cleaned for months.

Strong smell of cigarettes

Last night at 2:30am five police officers raided our hotel room. They didn't knock. They entered without warning using a room key (found at a crime scene) to enter the room while we were sleeping. They questioned us and noted we were lucky they found the key before the people they were looking for. It is completely unacceptable we were provided with a room with a missing key. The hotel should provide better security to its customers,

The roon was not clean at all
אפילו לא שטפו את החדר לפני שהגענו

Dirty,and very bed management not worth the money.

Very nice and clean room in Jerusalem new city, about a 15 minute walk from Jaffa Gate (the main entrance to the old city.)
The room that I had is similar to a junior suite. There is a living room and a kitchen but the kitchen just has a sink, fridge and microwave -- no stove.
The room was cleaned daily.
There is a coffee shop right in front of a hotel and a mini market right next to it. It is located on one of the main pedestrian shopping streets with lots of different stores.
Across the street there is a club with an outdoor terrace that is used as a dance floor on certain nights. Depending on which way your room is facing, this could be noisy, but my room was facing the back, fortunately.
The one bad thing was that the reception was unmanned at 7:30 PM when I was trying to check-in. I had to make a phone call to get someone to come. Another evening the front door was locked and I did not have the code. Had to make another call to resolve it.

Amazing