Townsville Southbank Apartments

Hotels
8.9 (721 reviews)
19 McIllwraith Street , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Salt-water pool
See all facilities

Review Highlights

Pros:
Clean and comfortable apartments
Great location with access to amenities
Cons:
Some cleanliness issues noted
Minor maintenance problems

Categories

Cleanliness
8.19
Cleaning could be improved, some dust noted and a dead moth found.
Service
9.16
Staff were friendly and efficient, contributing positively to the experience.
Location
9.2
Great location, close to shops and restaurants, and quiet.
Room Quality
8.65
Rooms were spacious and comfortable, though some dated issues noted.
Amenities
8.68
Amenities were good but could use an outdoor BBQ.
Value for Money
9.14
Good value considering the quality and location.
Food and Beverage
9.09
No specific mentions, thus reflects standard quality for this hotel tier.
Overall Experience
9.06
Overall a pleasant stay with minor issues but generally a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:54

Property Description

Luxurious 2-Bedroom Apartments with Stunning Views

Convenient Location and Dining Options
Enjoy a short walk to various restaurants and cafes, immersing yourself in the local culinary scene. Explore nearby attractions like Reef HQ Aquarium and Townsville 400 Racetrack Start / Finish line just a quick drive away.

Modern Amenities for Ultimate Comfort
Indulge in fully equipped kitchens, flat-screen TVs, and laundry facilities in each apartment. Relax on your private balcony with garden views, or take a dip in the outdoor pool. Stay connected with free WiFi and worry-free with complimentary parking.

Book your stay at Townsville Southbank Apartments now for a memorable and convenient experience.

Important information:

Please note a $100 key deposit will be charged upon check in. The key deposit is returned upon check out which must be at hotel reception.

Payments made with a credit card will incur a surcharge of 1.5%Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 30 per person per stay when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 721 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 9.14
Food and Beverage: 9.09
Overall Experience: 9.06
N
Nikki • family_with_children • au
10
2026-05-30 • via Nuitee
A
Ann • couple • au
10
Excellent stay
Pros:

The property was in a great position.Just a short stroll to Ridges hotel and restaurants.We had breakfast at Ridges each day.It was great value.The apartment had everything you could want.Absolutely perfect.When we checked in Jacqui from reception walked us to the apartments and also helped us get Kayo.All of the staff in the hotel restaurant were lovely and the reception staff.The pool area at the hotel was great.

Cons:

No complaints

2026-05-28 • via Nuitee
T
Tracey • extended_group • au
8
2026-05-27 • via Nuitee
A
Amelia • solo_traveller • au
10
Pros:

Very clean and loved the ensuite.

Cons:

Nothing

2026-05-27 • via Nuitee
V
Vicki • couple • au
3
2026-05-26 • via Nuitee
A
Anne • couple • au
6
2026-05-26 • via Nuitee
S
Simon • family_with_children • au
2
They need to do better
Pros:

Location was good.

Cons:

The place was filthy. Mould in the bathroom, we couldn't use the spa as the vets looked like they had never been cleaned. The ceiling fans were thick with dust like they had never been wiped. There was rubbish and kids toys behind the bed side tables. They clearly never cleaned behind the tables.
We had 3 people booked to stay there, yet they kept only supplying 2 towels and 2 bottles of water even though we reminded them we had 3 people.
My daughter was sick in her bed and we asked for the sheets to be changed. All they did was make the bed. She slept in vomit for 3 nights

2026-05-23 • via Nuitee
J
John • couple • au
8
Comfortable self contained stay, with close access to range of restaurants for eating ouit
Pros:

5 night stay. Comfortable 2 bedroom apartment for travelling friends. On third floor, with good lift access from car park. Comfortable beds, rooms layout. Close to restaurants for evening meal out. Daily cleaning, towels replacement, bed making. Straightforward key pickup-all went well

Cons:

Limited crockery, cutlery and glassware

2026-05-20 • via Nuitee
K
Kristen • family_with_children • au
4
The property was not very clean and had almost no utensils etc for a unit
Pros:

Location and size
It was reasonably priced

Cons:

It wasn’t as clean as I expected and there was a really bad smell in the lift and lobby area. Really poorly stocked for a unit

2026-05-20 • via Nuitee
M
Marozzi • couple • au
1
I wasn’t able to enjoy the pleasure of making it due to
Pros:

I had an accident an didn’t make it to my booking 😪

Cons:

I didn’t get to make it because I had an accused

2026-05-19 • via Nuitee
T
Tayla • family_with_children • au
3
The cleaners actually need to clean the rooms. We moved to a different room because our first one was not cleaned at all
Pros:

Location and Security

Cons:

Cleanliness

2026-05-18 • via Nuitee
J
Jeannette • extended_group • gb
6
2026-05-16 • via Nuitee
S
scott • extended_group • au
8
Always try to stay
Pros:

Clean spacious good bed.

Cons:

Nothing

2026-05-11 • via Nuitee
M
Mark • couple • au
9
Would stay there again.
Pros:

Central to everything we needed.

Cons:

Carpets weren’t cleaned well.

2026-05-11 • via Nuitee
N
Narelle • couple • au
8
2026-05-10 • via Nuitee
J
Jessica • extended_group • au
8
Pros:

Decor, off st parking.

Cons:

Street noise (cars) during night woke me up many times. Shower was not very hot.

2026-05-04 • via Nuitee
A
Andrew • couple • au
9
2026-05-03 • via Nuitee
D
Dianne • family_with_children • au
6
Good for a short overnighter
Pros:

Spacious apartment
Comfortable beds

Cons:

Cockroaches crawling out of drains
Parking was very tight and difficult to get out

2026-04-28 • via Nuitee
V
Valerie • extended_group • au
8
We would stay there again as it was convenient to where we wanted to go.
Pros:

It was close to the stadium so we could walk there.

Cons:

It didn’t have a door on the ensuite to the main bedroom. And could smell smoke from other units and noisy people upstairs.

2026-04-28 • via Nuitee
G
Gary • couple • au
5
2026-04-27 • via Nuitee