Hotel City Star

Hotels
6.1 (44 reviews)
Lot 3A-4B, Block 22, 4Th Avenue, P.O.Box No 624 , Sandakan , my

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Children allowed

Facilities

Air conditioning
Restaurant
Room service
Lift / Elevator
Tour desk
Car hire
Public transport tickets
Fire extinguishers
Smoke alarms
Television in common areas
See all facilities

Review Highlights

Pros:
Helpful staff (men)
Cons:
Musty smell
Dirty rooms
Dusty rooms
Malfunctioning amenities

Categories

Cleanliness
3
Guests had consistent complaints about cleanliness issues, including musty smells, dirtiness, dustiness, cobwebs, and malfunctioning shower head.
Service
4.5
While a particular staff member was highlighted for being helpful, most guests had negative experiences with the service due to various room-related issues.
Location
5
Location was not a major point of contention in the reviews, hence receiving a mid-range rating.
Room Quality
3.5
Room quality received low scores due to reported issues with room cleanliness, maintenance, and amenities.
Amenities
3.5
There were complaints about the lack of functioning amenities such as lamps, shower head, and overall room cleanliness.
Value for Money
4
Guests felt that the price did not justify the quality of service and amenities provided.
Food and Beverage
5
Feedback regarding food and beverage was not prominently mentioned, resulting in an average rating.
Overall Experience
4
The overall experience was marred by cleanliness and room quality issues, leading to a lower rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-06 03:21

Property Description

Convenient Location
Hotel City Star provides easy access to Sandakan's attractions and offers a seamless travel experience to guests.

Comfortable Accommodation
With well-equipped rooms featuring air conditioning, TV, and modern amenities, guests can unwind and relax in comfort.

Helpful Services
Guests can enjoy the convenience of services such as room service, a restaurant, and a 24-hour front desk, ensuring a pleasant stay.

Ready to experience comfort and convenience at Hotel City Star? Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

Location

Guest Reviews

6.1
Based on 44 reviews
Cleanliness: 3
Service: 4.5
Location: 5
Room Quality: 3.5
Amenities: 3.5
Value for Money: 4
Food and Beverage: 5
Overall Experience: 4
N
Naughton • solo_traveller • th
8
2025-08-15 • via Nuitee
D
Dg • young couple • my
5
Passable
2025-04-30 • via Nuitee
A
Andrei • young couple • ru
4
Disappointing
Pros:

Helpful staff (men), helped us several times. Although not of them (girl)

Cons:

Everything else is terrible. We had to change rooms because the door didn't close. So, two rooms are the same: musty smell, dirty especially the bathroom, dusty, cobwebs, no shower head, just a stream, not all lamps worked in the room. Only helpful staff (men) increased my rating.

2025-04-29 • via Nuitee
M
Muhd • young couple • my
4
Disappointing
2025-04-10 • via Nuitee
M
Muhd • review category business travellers • my
6
Pleasant
2025-04-10 • via Nuitee
D
Dayang • review category business travellers • my
10
Exceptional
2024-10-11 • via Nuitee
D
Dayang • review category business travellers • my
10
Exceptional
2024-10-11 • via Nuitee
F
Ferguson • solo traveller • my
8
Very good
2024-09-01 • via Nuitee
M
Mas • young couple • my
1
Bad
2024-05-20 • via Nuitee
J
J
6
Loud and basic
Pros:

There are improvements being carried out, which will make a difference in the future.
We were unable to get the advertised wifi at all, despite the router being reset many times. This was annoying.
On four occasions we had random people enter our room without knocking, which was not okay. Once guy even got cross with us and said we should have locked the door.
I had to clean the bathroom before use and despite being given a non-smoking room, the smell of cigarettes was present I. The duvet, towels and there was cigarette ash all over the top of the toilet seat. Cigarette burns were present on the furniture.
A local mosque is across the road and while we enjoy hearing the call to prayer, it was not so great to hear each session broadcast over mega-speakers outside. Every mic drop/exchange, everything and with single-glazed windows, we didn't get much sleep.
Close to amenities though and staff are nice.

2024-03-27 • via Nuitee
M
Muhammad • family with young children • my
1
Enough sleep for almost six hours
Pros:

It has lift

Cons:

Must be shining clean if you want to be relevant.

2024-03-24 • via Nuitee
D
Dayang • review category business travellers • my
10
Exceptional
2024-01-19 • via Nuitee
D
Dayang • review category business travellers • my
10
Exceptional
2024-01-19 • via Nuitee
M
Mohd • review category business travellers • my
1
Bad
Pros:

Room dirty

Cons:

Toilet dirty

2023-12-07 • via Nuitee
F
Fatima • friends
2
Pros:

Chambre très très sale avec une forte odeur de cigarette, du jamais vu. Nous n’avons pas pu dormir là-bas tellement c’était horrible. Nous avons pris un autre hôtel. A fuir

2023-09-28 • via Nuitee
C
Came88 • solo traveller • ph
5
Passable
2023-08-23 • via Nuitee
M
Muhamad • solo traveller • my
6
Pleasant
2023-05-22 • via Nuitee
M
Mohd • review category business travellers • my
1
Bad
2023-04-30 • via Nuitee
M
Mohd • review category business travellers • my
1
Bad
2023-04-30 • via Nuitee
P
Precilla • review category business travellers • my
2
Very poor
Pros:

Location

Cons:

Cleanliness, services and upkeep of the property

2023-03-21 • via Nuitee