Chelsea Rooms NYC

Frühstück war Toastbrot Marmelade und Kaffee. Etagendusche und Etagentoilette ist nicht so mein Ding. Es war alles sauber

We were unhappy because the photos advertised online and through booking.com were not met on the quality shown in person.
When checking in, there was a roach crawling on the wall in the office.
The same place where the complimentary breakfast is served... ew.
We got there at 5:35 and if you know anything about roaches, they are nocturnal, meaning if you see them in the day, that means there is many around. I did not get a picture, however there is multiple other people who have complained in their ratings that they have seen roaches and beg bugs at this location.
The hallways and office were also very dirty.. this can be seen just from the Wifi sign also.
To add on, the details claim to have shared bathrooms but when booking A deluxe double room, one would assume that the shared bathroom is shared in the room with the 2 guests. NOT SHARED AMONGST THE WHOLE FLOOR. The wording on the site should state the word COMMUNAL not "Shared."
To add on, when we were checking in, the screen of the cameras was visible, and we saw a grown man walking out of the shower with just a towel. As 2 girls traveling alone it does not feel safe to stay the night without our own bathrooms especially when it wasn't stated clearly in the description, as well as in the photos presented, that the shared toilet and shower weren't in the same room. The photos provided were misleading because they did not include photos the hallways that clearly show how the toilet and showers are completely separate from the bedroom area.
Lastly, it was extremely unprofessional how the employee handled the entire situation. Instead of being cooperative and answering the phone call from booking.com costumer service representative, the employee called me immediately after declining the call. He then proceeded to knock on our door to question us. We felt extremely uncomfortable and were a bit frightened which is the whole reason I chose to record the video in the first place.

Die Straße vor der Unterkunft ist recht verschmutzt und die Gegend hat einige skurrile Menschen, dennoch fühlte man sich nie bedroht oder so unsicher (wir reisten als 2 Frauen)
Insgesamt ist die Stadt in diesem Bereich sehr laut.
Ein Zimmer im 1 Stock könnte sich durch den Lärm der Waschmaschine gestört fühlen.

• Отель без изысков, это простой и бюджетный вариант. Но за такую невероятную заботу персонала и помощь по всем вопросам на мелкие недостатки обстановки вообще не обращаешь внимания.

Bien sûr l’emplacement est parfait et proche de Time square, il y a vraiment beaucoup de bruit pendant la nuit.

There is no staff between 11:00pm and 8:00am. There is an emergency, after hours phone number posted on the office door, but it only rings in the office. Very early in the morning some guests were trapped in their room, due a broken door knob. We finally had to call the fire department to get them out! Our door knob also had issues, thankfully we weren’t trapped as well.

Leider treiben sich öfters Odachlose vor der Eingangstür herum, was dem direkt anschließenden 7 Eleven und der Penn Station geschuldet sein dürfte, dafür kann die Unterkunft nichts. Auf Sicherheit wird mittels Videoüberwachung Wert gelegt.

Everything was perfect, I dont have any thing that I didnt like.

As others mentioned, the rooms are small, and the street-facing ones can get quite noisy at night, but that's typical for NYC hotels. The area also attracted some people loitering outside the 7-11, but I didn't feel unsafe.

Actually, for what I paid, and for the wonderful people, there was nothing I didn't like.