Mereva Tulum

Lovely, very quiet and safe, property with friendly staff and a beautiful view. The beach, however, is not easily swimmable, and the seaweed continues to accumulate here ( as well as all over the Caribbean, it seems).
Our ground floor room was very convenient and easy, but ground floor was not reserved for us, as promised, when we arrived. As my husband has difficulty with stairs that have no railings, a beautiful ground floor room was immediately found for us. We were provided with a very warm welcome, tour of the property and a welcome juice. (I would have liked to have been told more about what amenities were provided, like the kayak, snorkel equipment etc., and what was not provided.)

The room and bed were very comfortable, and the housekeeping was excellent, and cheerfully provided daily by polite, smiling young ladies! There were a couple of areas (shower/toilet and closet areas) that could use some deep cleaning/maintenance beyond routine cleans.
We had a lovely view of the sea and a comfortable covered patio, and a pool right outside our door. As the pool was not used very much, it was like having my private pool on some days!
Staff was always helpful. A couple of things went wrong (it's Mexico!), like toilet problems, but always with immediate response to resolve the problem.

Daily breakfast was plentiful and delicious! The restaurant has an excellent chef, and all meals were enjoyed. Much attention was given to presentation as well as to very good food. Extraordinary service was provided by Octavio and Jose Luis!! They were both so warm and friendly, and personalized our service.

The property is somewhat remote but, even without a car, we were able to vary our meals and view with two properties closely adjacent to the hotel. Recommend Casa Cenote for great service and food, with a Sunday BBQ and music.
A trip to the Tulum ruins was wonderful, but taxis are not cheap ($50 round trip for a 10 minute drive) . Car rental is probably a good idea when staying here, though the road is bumpy until you get out to the highway.
We had a wonderful, restful vacation, with thanks to all at Mereva!

Absolutely awful. I asked for a partial refund and was denied - so I’m leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.

The Mereva was closed and had to change to the Nerea Hotel. It was much nicer because it was actually open. I had rented a room for 6 nights for two adults and one child and the rooms were all for couples only. They added a sofa bed, and it worked but no privacy. The restaurant was not fully stocked, the workers tried their best with what they have, but it’s not fare for them and the customers. Extremely expensive food, and location not easily accessible if you don’t have a car good luck. The workers at the Nerea try the best to provide you with a good experience but with out the right tools it fails.

Espectacular lugar, “instagrameable” en cada rincón. Muy cómodo y con una ubicación envidiable. Lo único negativo fue el exceso de sargasso que aunque es un fenómeno natural y no es culpa del hotel, si podrían limpiar un poco, como lo hace el hotel vecino. El personal muy amable pero la comida definitivamente puede mejorar y el menú muy limitado.

El personal muy amable, aunque no me felicitaron ni tuvieron algún detalle de bienvenida o por mi cumpleaños ✨

Q

Wish I could give this place 6 stars! The bed and room in general were the comfiest we have ever stayed in! The staff were so kind and welcoming even giving us plenty of recommendations on places to see!

The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good.

I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.

My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends.

The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day.

The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily.

We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay.

Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.

Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.

If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.

Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.

Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.

We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.

Beautiful location and the staff are amazing

I can’t describe how wonderful this place is! 100 stars!! Quiet and relaxing the staff became family! And your own private cenote across the street! Could not recommend more!!!!!!

DO NOT GO HERE! Sadly, the seaweed makes it impossible to have a good beach holiday. Can’t go into the sea from the beach. Can’t sit on the beach due to the dreadful smell of the seaweed. Can’t sit on terrace, open room doors or use plunge pool. Other hotels use machinery to remove it. Here is just piles up. Really sad

Excellent location, a few steps of the cenote and the sea. Amazing

I would give this place 10 stars! Wonderful place and wonderful people!!!