Mereva Tulum

A magical family stay – Maldives vibe in Tulum
We had an absolutely wonderful stay at Mereva with my family. From the moment we arrived, we received such a warm welcome that immediately made us feel relaxed and at home.
Our beach house was located right in front of the ocean, which made the experience truly special. Every morning we could step outside and watch the sunrise over the water, and in the evenings we enjoyed the most beautiful sunsets. The whole place has a peaceful, almost Maldives-like vibe that makes it perfect for a relaxing family vacation.
The room was very spacious and comfortable. I especially loved starting my mornings with coffee from the Nespresso machine while listening to the ocean. The pool overlooking the sea is absolutely stunning and such a beautiful place to spend time during the day.
Breakfast was excellent – freshly prepared with delicious fruit and eggs – simple but perfectly made. Yesterday we also tried the restaurant food and it was really good.
The entire staff was incredibly kind and welcoming, which made the stay even more enjoyable. The hotel surroundings are beautiful and very aesthetic, especially around the pool and the walking areas around the property. There is a certain richness and style to the place that makes it feel special without losing the relaxed beach atmosphere.
Our children had such a great time as well. They played with buckets and cards, and there was a small playhouse for kids right in front of our room, which was perfect. We also loved spending time on the dock relaxing on the loungers and enjoying the view.
The location is also fantastic, with many attractions nearby, including a famous cenote that was easy to visit from the hotel.
This is a vacation I will truly never forget. Mereva gave us such beautiful family memories and we would absolutely love to come back again. 🌅🌊✨

Where to start with this place...if you want to be in Tulum, this is not the place; it's a long way north of the town itself. If you want to avoid the noise and crows in Tulum, it's a good spot.

The hotel is located down a bumpy and potholed track that leads past a few private houses and a few hotels. Reception was good, and our room was ready even though we'd got there a bit early. Then things started to slip. We had paid for a "partial sea view". Well, "partial" was doing a lot of heavy lifting - our room was one row back from the sea view room, and we had a really narrow view beside one of these room, leading to a wall of greenery that obscured any possible sight of the sea. The receptionist joked that they needed to do some gardening and cut the hedge back, but later inspection showed that it was the hedge between us and the next property, so there was no way it was ever going to be cut. Avoid Room 9 is my advice!

We were warned that the boiler for the shower was a bit temperamental, and sure enough - cold shower. They came and reset it, but it was a bit late then. They also showed us how to get the hot water, but pushed the handle in the wrong direction, so when we tried again, it was still cold - turns out the handle should have been pointing the other way! It was a shame, because the room itself was nice, although from the lack of storage (a wardrobe in the bathroom??) it's clear they don't expect people to stay for long.

Dinner was interesting. There's a board out on the beach that shows what food they do, including tacos. When we got into the restaurant, there was no menu - you have to have a smartphone with you, and scan a QR code, which leads to a fairly basic menu...with no tacos. Frankly, there wasn't much we fancied on there, so we asked about the tacos advertised on the beach, and were told that yes, they were of course available...! We ordered a beer, waited for the tacos, and when they arrived, we ordered another beer. We finished our tacos. We waited. We waited. Our beers had been placed on the bar 10 minutes before, but there were no staff; our waiter had gone into the kitchen; other staff were busy on their phones, and in the end we told them not to bother. Not a good experience.

Breakfast was equally haphazard - it was OK when it finally turned up, but the waiting staff really seemed like they didn't want to be there. On the second night, we walked up the rutted track to another hotel, the Casa Altemar, where the waiting staff were great, the food was excellent, but the beer was massively overpriced!!

The beach area is tired; one of the sunbeds was clearly broken, but that was removed (not replaced) on our second day. One pair of sunbeds was positioned directly under a coconut tree loaded with coconuts - really dangerous!

We were glad to leave; of all the hotels we've stayed in in Mexico, this was comfortably the worst.

Lovely, very quiet and safe, property with friendly staff and a beautiful view. The beach, however, is not easily swimmable, and the seaweed continues to accumulate here ( as well as all over the Caribbean, it seems).
Our ground floor room was very convenient and easy, but ground floor was not reserved for us, as promised, when we arrived. As my husband has difficulty with stairs that have no railings, a beautiful ground floor room was immediately found for us. We were provided with a very warm welcome, tour of the property and a welcome juice. (I would have liked to have been told more about what amenities were provided, like the kayak, snorkel equipment etc., and what was not provided.)

The room and bed were very comfortable, and the housekeeping was excellent, and cheerfully provided daily by polite, smiling young ladies! There were a couple of areas (shower/toilet and closet areas) that could use some deep cleaning/maintenance beyond routine cleans.
We had a lovely view of the sea and a comfortable covered patio, and a pool right outside our door. As the pool was not used very much, it was like having my private pool on some days!
Staff was always helpful. A couple of things went wrong (it's Mexico!), like toilet problems, but always with immediate response to resolve the problem.

Daily breakfast was plentiful and delicious! The restaurant has an excellent chef, and all meals were enjoyed. Much attention was given to presentation as well as to very good food. Extraordinary service was provided by Octavio and Jose Luis!! They were both so warm and friendly, and personalized our service.

The property is somewhat remote but, even without a car, we were able to vary our meals and view with two properties closely adjacent to the hotel. Recommend Casa Cenote for great service and food, with a Sunday BBQ and music.
A trip to the Tulum ruins was wonderful, but taxis are not cheap ($50 round trip for a 10 minute drive) . Car rental is probably a good idea when staying here, though the road is bumpy until you get out to the highway.
We had a wonderful, restful vacation, with thanks to all at Mereva!

Absolutely awful. I asked for a partial refund and was denied - so I’m leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.

The Mereva was closed and had to change to the Nerea Hotel. It was much nicer because it was actually open. I had rented a room for 6 nights for two adults and one child and the rooms were all for couples only. They added a sofa bed, and it worked but no privacy. The restaurant was not fully stocked, the workers tried their best with what they have, but it’s not fare for them and the customers. Extremely expensive food, and location not easily accessible if you don’t have a car good luck. The workers at the Nerea try the best to provide you with a good experience but with out the right tools it fails.

Espectacular lugar, “instagrameable” en cada rincón. Muy cómodo y con una ubicación envidiable. Lo único negativo fue el exceso de sargasso que aunque es un fenómeno natural y no es culpa del hotel, si podrían limpiar un poco, como lo hace el hotel vecino. El personal muy amable pero la comida definitivamente puede mejorar y el menú muy limitado.

El personal muy amable, aunque no me felicitaron ni tuvieron algún detalle de bienvenida o por mi cumpleaños ✨

Q

Wish I could give this place 6 stars! The bed and room in general were the comfiest we have ever stayed in! The staff were so kind and welcoming even giving us plenty of recommendations on places to see!

The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good.

I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.

My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends.

The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day.

The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily.

We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay.

Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.

Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.

If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.

Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.

Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.

We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.

Beautiful location and the staff are amazing

I can’t describe how wonderful this place is! 100 stars!! Quiet and relaxing the staff became family! And your own private cenote across the street! Could not recommend more!!!!!!

DO NOT GO HERE! Sadly, the seaweed makes it impossible to have a good beach holiday. Can’t go into the sea from the beach. Can’t sit on the beach due to the dreadful smell of the seaweed. Can’t sit on terrace, open room doors or use plunge pool. Other hotels use machinery to remove it. Here is just piles up. Really sad

Excellent location, a few steps of the cenote and the sea. Amazing