ibis Styles Krabi Ao Nang

Having read the reviews before arriving I was feeling anxious about the stay. However, I honestly cannot fault our stay at the Ibis Styles. We had 2 rooms, a twin and a family, both were cleaned to a good standard and very comfortable.
Location is great, set back from a busy ‘strip’ with a wonderful mountain backdrop. The shuttle to the beach is a great addition. A short walk to bars, restaurants and 7 eleven!
Breakfast was busy and although varied was not to my taste, a selection of Thai foods plus the usual cereal/toast etc the staff in the area seemed very grumpy and overwhelmed.
The pool was fine but seriously lacking in sunbeds for the volume of guests, a small issue as we were out exploring a lot but it would’ve been nice to get back to the hotel in the afternoon to chill by the pool.
All in all, do not be put off by the seemingly unfair negative reviews, I would stay there again if visiting Ao Nang.

We stayed here for 2 nights, check in was last min but smooth, we got to our room everything was covered in mould, AC lamp shades and doors. We then had someone enter our room at 7am whilst we were in bed. Immediately called reception who gave no answer to who or what, not only this our connecting door was open when we returned back after a meal. I booked through agoda who said the hotel wouldn’t comply with any complaints or offer any further assistance

This hotel is a dump. Why? The property is dated and dirty with untrained staff.
1. Check-in: Confusion - staff shuffle folders & papers and eventually find my booking - There is no customary welcome, no eye contact, no explanation - Poorly trained staff with zero communication skills is a hospitality no-no. 2. Security: Room key (once obtained) opened another room door! I accidentally swiped the door of the room adjacent and it opened! - The balcony door lock was not secure. Woeful security. 3. Pool: The photos are old and deceptive: Currently, the pool is dilapidated with FILTHY pool furniture, mold covered shower area, filthy $ cracked pool surround..a real turn off. 4. On arrival at room....no towels! Hand soap dispenser empty and dangling off wall. 5. Electrical outlets are circa 1990 -- there is an old multi line pushbutton phone attached to the wall but no place to charge phone and I-pad. 6. Entry to hotel is via a broken, oil stained, garbage strewn driveway - as welcoming as a prison gate. 7. fortunately I had to endure this dump for only one night before moving elsewhere. Go elsewhere is my firm recommendation.

Awful first impressions, the bedrooms and bathrooms are filthy with hair and mould. Patio door would not close tight for air con to work. No place to put suitcases or hang up clothes. This is not a four star hotel more like 2 star. Disappointed that TUI would use this hotel, have put complaint in. First hotel in Phuket was incredible, really ruining what started off as a fab holiday. Staff are friendly though 😊

My wife and I were on our 50th well anniversary to Thailand are we staying at this hotel which was not very nice not very clean the breakfast was horrendous.
I would do your self a favour an stay somewhere else.

Twin room booked through TUI to stay for a week no storage in the room and not very clean. Cleaners arrived at 5.30 at night to clean the room not good at all. No cleaning round the pool with at all with tables dirty and worn. At breakfast staff used the mats to remove the food from the table and placed the mat back. No wiping down. After this we didn’t use the buffet breakfast and sanitised hands after we left. Really poor all round

This ol cowboy fell for the pics of the swimming pool and back of the hotel. Four stars meh!! It's on a busy road with workshops to the front banging away all evening. The walls are thin enough to hear the notifications from your neighbour. The breakfast was steamed and overcooked by the time we got there. Tired cramped decor. Bit of a Premier Lodge layout. Ideal for my Muslim friends as there is a call to prayer at five in the morning.
Krabi beach was overcrowded and polluted. Mrs Pardner was very ill after swimming here.

The location is great, Hotel is basic. Our stay was for only 1 night here. The room size is small but very thoughtfully designed, had dedicated space for all the essentials. We got great weather here, it was all very cloudy and rainy. There’s a huge mountain at the back of the hotel, which looked stunning with clouds over it. We had 2 of the mountain and pool facing rooms, next to each other and 1 room was the Masjid facing. The best part here was the view and the pool side Massage, it was really really good. On a rainy day when we couldn’t step out, we enjoyed the massage without any walls around us and with the sound of the rain, it was really really good.
The buffet is very basic, we got late but didn’t miss much.
There are a lot of beautiful cafe’s and eateries at walkable distance, we had a great time there.
The Hotel’s proximity is also good to enjoy the night market and the Beach Club’s. It’s a very short ride to any place, mostly are walking though.
No complaints about the hygiene, sleep quality or the staff.

Thought I would share with you my experience with a Hotel Stay Booked as part of a Flight Package.
I flew to Krabi on 22.10 and had a 2 Night Reservation at the Ibis Styles Ao Nang.

To say the Hotel was tired is an understatement, it is in a particularly run down state and has a very poor service, particularly from Housekeeping & Room Service.

Please see images of my room, floor of which was super damp upon my wakening up in the morning, I slept with Windows & Doors closed & had AC running @ 25*.

Also image of items left lying outside room next door to me, which were there when I arrived 2pm and remained there till my checkout 23rd October.

Room Service were unresponsive and informed me they were too busy once I finally received an answer & that I should call to Bar / Restaurant myself to collect my desired items!

The staff are rude & uncaring, the property is old and tired and completely understaffed.

I checked out 1 day early and made alternative arrangements.

The property is in a great spot, just a short walk to the beach where the light shows happen and also close to the Ao Nang night market. The room was small but super cozy, and I loved the mountain view from the backyard. Food and drinks were surprisingly affordable too—overall a really good value stay!

This is our 1st stay here.

Frankly we felt this hotel needs a refurbishment! And perhaps also proper housekeeping as well

At the balcony, traces of bird droppings (should be) can been seen that it was not cleaned up for a long time(?) If nt, should say - nt on regular basis

There are traces of bird droppings(?) on the railing of balcony.

The bathroom has shower area and the silicon on the glass panel is so black.

Room seemed nt soundproofed at all. Can hear conversations fr our left/right of room. Quite disturbing if guests on both sides of rooms are "late sleepers" or "early birds"

Other than above the bed is comfy

So so experienced stay, room should be improvement of maintenance and linen looks very outdated and no soft at all and bathroom no bath mat

Room not looks clean, breakfast not variety

Car park is good enough space

We stayed only one night so could not have time to try swimming pool

Over priced drinks! Cheaper in Oz
No mango sticky rice! Which is the special. The rooms are tiny and I so wish I’d of booked somewhere else! Glad I’m only here 3 days! The staff are nice people but all look confused, like they are making up excuses. Duh!

One of the best hotel I ever stayed, the room is not so big but served all purposes, all staff are amazing and very professional, I believe that the hotel has conducted a very effective training. Kudos to Khun PO ( Night shift ), Khun Jasmine and Khun Salwa for showing a good customer service. There’s one small issue that I encountered, during breakfast I saw only 1 staff run errand and no staff stand by at the cashier for welcoming guest until I have to tell front desk to put my breakfast bill in my room, otherwise nobody noticed or recorded that I purchased breakfast after check in. Overall I will definitely come back in the future

Loved my time here! The hotel is centrally located, which makes it super convenient to get anywhere – whether it’s the beach, restaurants, or local shops, everything’s within easy reach.

The room was clean, comfy, and had everything I needed. Staff were friendly and helpful throughout my stay, always ready with a smile.

Perfect spot for a relaxed and hassle-free trip to Ao Nang. Would definitely stay again!

This hotel was dog friendly which is really hard to find in Thailand

Really disappointed with this hotel. The hotel staff were quite friendly and the tourist information staff were fantastic but that where the good comments end. It is definitely NOT a four star hotel, more like a two star. In need of refurbishment in most areas. Room was tiny with nowhere to hang clothes. Bed was ok but bathroom had seen better days, with threadbare towels. Breakfast was very basic with very limited choice. We had booked four nights but have checked out after two.
In a very busy area as well.

We stayed here for 5 nights with our 1.5 year old son.

Location is excellent, about a 10 minute walk to the beach front & they do offer a shuttle bus regularly (we never used it so can’t comment on it!) Lots of restaurants and shops between the hotel & the beach.

Pool was good and included a shallow kids pool which our son loved. Also a small play area but it’s in direct sun so got very hot!

Breakfast is decent but some days quite busy, even at 7am! High chairs available & we are grateful for the staff for providing child plates & cutlery for our little boy. Could be more choice of food.

On the note, the staff were lovely & interacted so much with our son.

The only problem we had was housekeeping kept trying to come in at 3pm when our son was sleeping which meant we didn’t get out room cleaned during our time (normally not a problem but covered in sand!)

I stayed here for two weeks. Great motivated staff very friendly and helpful. Breakfast
was good. Pool and hotel spotless. The girl who cleaned my room did a great job sorry i didn't get your name you were off the next day i was leaving. Hotel very busy which is always a good sign Thank you all

This hotel has exceeded all of our expectations and more.
The staff are amazing with a helpful smile and always cheerful.
Thanks to Chen who runs around relentlessly without any concerns or frowns and always a lovely smile.
The rooms are small but adequate and very clean.
Fresh clean bed linen & towels given daily.
Lots of bars & restaurants to choose from with a shuttle bus to beach if required.
The pool area always clean with quiet times during the day.
Towels and loungers available.
Children’s pool that’s hardly used.
Trees and Mountain View’s
Faboulous massage area in the pool area and a very special thanks to the lovely Chrystal for my amazing pedicure!
I would recommend this for a lovely stay in Au Nang.