Flamingo Cat Ba Resort – Managed by Flamingo Hotels & Resorts

Hotel room was up to all my expectations and good choice for breakfast.
Unfortunately due to storm the week before some pools were closed and the beach was full of rubbish which staff didn't seem to be making an effort to clean up in any hurry.
Distance from Cat Ba town was easy

This hotel is clearly geared more towards local guests as the way they treat their guess westerners would ever accept.

There are three separate buildings connected by a skybridge, and check-in is only available at the buildng your assigned too. It would have been helpful if they clarified this in advance, so I recommend emailing ahead to confirm where to check in.

Check-in is at 3 PM and checkout is at 11 AM. With so many people coming and going, the process is chaotic. It seems poorly managed—they could easily stagger check-in and checkout times to reduce congestion. We asked for a late checkout of just one hour (12 PM) and were told it would cost 30% of a full night’s stay, which felt unreasonable.

When we did check out, it was a mess. The checkout area was like a fish market—crowded, loud, and disorganised. People were sitting on the floor and lining up as if it were a busy buffet.

On the plus side, the hotel itself is nice. There’s a good pool and the beach is right at the doorstep. But the customer service leaves a lot to be desired. For example, we were travelling with an infant and needed extra bottled water to mix formula. Each room gets two complimentary bottles per day, but when we requested one more, they flatly refused. I was genuinely shocked—they denied a simple request over something that costs less than 10,000 VND (under $1). It left a poor impression and really impacted our overall experience.

Good walking distance to town.
Lots of drinks/food out of stock. Guests always slipping over as floors constantly wet. Very crowded.

This is a very large hotel with 3 large buildings that means large crowds of people, don’t be deceived by the pictures. If you are a westerner I’d say stay else where, find a small boutique hotel as you cannot relax here. The crowds of visitors barge past you, there’s puddles of water from people returning from the pool in the entrance and lift areas, the corridors are noisy. The check in area was so loud and absolute chaos at check in and check out times.
It’s also located furthest away from the town.
The staff are friendly and helpful but I’d say stay elsewhere. I went there thinking it would be a chill out wind down at the end of my holiday and it wasn’t.

I don’t know who is giving this property 5-star reviews, but they’ve obviously never stayed in a nice hotel. I was really excited considering the raving reviews and it was dirty, uncomfortable beds, gross pools, and kids everywhere. Never written a negative review, but wow do I hope you don’t have to stay here.

We were really looking forward to staying here as the highlight at the end of our month-long trip in Vietnam, and sadly were disappointed. While the property and facilities were very beautiful, the onsite food and drink was very limited, the staff were ok but not friendly or that helpful (gave incorrect info a few times), and seemed more bureaucratically corporate with a fee for (what felt like) every little thing. It was a stark difference after the incredible service and hospitality we had received at all the other spots we stayed over the prior 3 weeks in Vietnam where we had paid considerably less for our stays.

While the hotel could not help this, unfortunately the huge amount of garbage in the Bay meant the beach and swimming in the Sea were very disappointing. The staff appeared to occasionally try & clear away some of the garbage, but there was so much of it in the water & continually washing up on shore that we stuck to the pool.

Good

The resort is amazing with breathtaking view.Our room is very nice with balcony facing the bay. Breakfast buffet is plenty and variety with different foods choices. We love the service here and staffs are very friendly and polite.The resort also has electric taxi to take you to into the town with small fee. We are really enjoyed our stay here, will definitely recommend to our friends and family if they travel to Việt nam

Room and public areas cleaned not up to five stars standard, beach area dirty, specially around sun beds

All of the Above

This hotel has a great view and is in a great location. It is a 4 star hotel. Not 5. There are 3 buildings. Youre not told which building youre in until you queue for check in at building 1. Then you get a golf cart to your building. The check in is chaotic. No queues. Just a free for all of everyone running to the nearest available space. The receptionist was sick. He couldnt speak loud enough and kept asking me to come closer but was visibly sick. I now have a sore throat 3 days later.
As well as that the room was dirty. I had to ask the room service to come clean the room because it visibly wasn’t cleaned. Womens hair all over the floor. Foot prints in the bathroom. Shower is not designed with use in mind. The shower will get the whole room wet. No shower curtain or window. The positives are that the hotel has a great onsen and a great view. There are also a few restaurant options but mainly buffet type. The hotel would benefit from having a shop on site to buy snacks. The hotel has a lot of children. Its great for families. Lots for kids to do. But as a solo traveller, I was woken up at 8am every day from kids running and crying in the hallway. More of a family location than for solo travellers or couples.

Million dollar view and awesome pool/s. The room was nice but the bed was rockhard and two singles pushed together. We went for our wedding anniversary and they made a beautiful display of flowers on our bed with a lovely cake 💖 The place in general was super busy and loud. The dining was very confusing too, having to go between 3 hotels for breakfast. Unless you eat after 8pm, only big buffet available too. We ended up getting room service. The rooftop bar was nice with an amazing view. This place is Worth a stay but mainly for families as had great facilities for that, including an indoor pool, huge gaming room etc

Très bel hôtel mais de nombreux problèmes rencontrés... malgré des messages en amont ils ont attribué une chambre à nos fils 4 étages en dessous du nôtre! Ils ont finalement réussis à nous changer de chambre ! Nous avons très mal dormi car les client ne parlent pas mais hurlent dans les couloirs à n'importe quelle heure!!! Et l'insonorisation de la porte est inexistante !!! On nous a mis dans une chambre en face des ascenseurs, nous avons été dérangés par le mauvais comportement des clients!!! Pas très reposant. La baignoire de la salle de bain est très mal étudiée, on en met partout. Nous avons adoré le spa et onsen et les piscines.

We had room 1602 in the middle building...it has to have the best view from a hotel suite on the planet. The hotel buildings are right on the beach and there is a nice (easy) walk around the cliffs to the town. The waterfront area of the town is currently (2025) a huge land reclaiming building site. We took a day cruise to Bright Cave and rented a motor scooter for a day to explore the island, all great fun. Our stay coincided with a national holiday so the place was really busy over the weekend and struggling to keep up with demand at breakfast and dinner. Otherwise, the place was pretty relaxed and overall the service excellent.

The staff really went above and beyond. The only complaint is that on our second night, the kids playground was under maintenance so the kids didn’t get to play there. Breakfast buffet was good

Good hotel for a family it is more a 3 star or a 4 star hotel, a lot of the facilities need to be renovated the kids play area and the heated pool in tower 2 are both in poor shape

The resort is beautiful however upon arriving the room wasn’t very clean and then cleanliness around the hotel was quite poor. The staff were friendly and helpful. Breakfast was great.

We don’t usually go for high rise properties, but the views from our room on the 16th floor was amazing.
Wonderful balcony.
Comfortable beds. Good shower.
We could hear people very loud in the hallway but fortunately we slept well as fellow guests were considerate.
We did not have breakfast.
Beach was wonderful . Plenty of complimentary beach towels. Not enough sun beds.

After several days in rural Vietnam in wonderful home stays this was a great change. A fabulous location in a well maintained resort with stunning views from our 14th floor balcony of two private beaches. Buffet breakfast was great and the staff was wonderful. Cat Ba city beach front was completely under construction with the Party engaging in a massive building project filling land for a new project right in front of the present beach. It's really a mess there now and I wonder how property owners and locals feel about it. The Flamingo did not face these issues.

A good all around property.