Hawthorne Hotel

Hotels
9 (1223 reviews)
18 Washington Square West , Salem , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
Room temperature control
Amenities lacking

Categories

Cleanliness
8.09
Concerns about hairs in the shower and trash not emptied, affecting overall perception.
Service
9.56
Generally positive reviews about staff, noted some issues but overall polite.
Location
10
Consistently praised for being conveniently located near attractions.
Room Quality
8.6
Some reviews mention outdated amenities and temperature control issues.
Amenities
8.05
Missing items like mini-fridge and coffee/tea in rooms reported by guests.
Value for Money
9.08
Mixed feedback regarding price at times not aligning with quality, but some value noted.
Food and Beverage
9.04
Food quality was praised with specific mentions of the fine dining restaurant.
Overall Experience
9.59
Guests expressed a strong desire to return, indicating satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:58

Property Description

Convenient Location near Salem Attractions
Located just steps away from the Salem Witch Museum and Salem Common, the Hawthorne Hotel offers a prime spot for exploring the historic city of Salem, Massachusetts.

Charming Accommodations and Amenities
Indulge in comfortable rooms featuring modern amenities such as flat-screen TVs, free Wi-Fi, and elegant decor. Take advantage of the on-site restaurant, fitness centre, and gift shop during your stay.

Dining and Entertainment Options
Enjoy delicious meals at Nathaniel’s Restaurant or unwind with cocktails at the cozy Tavern. With nearby attractions like the Peabody Essex Museum and House of the Seven Gables, there's always something to explore in the area.

Experience the best of Salem at the Hawthorne Hotel - book your stay now for a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1223 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 8.6
Amenities: 8.05
Value for Money: 9.08
Food and Beverage: 9.04
Overall Experience: 9.59
3
30jeanineh • Family
4
Not recommended
Pros:

Definitely do not recommend. Not sure how this place gets high ratings. After an evening tour we arrived and beds were not prepared - we needed to call housekeeping, and they sent maintenance with sheets for us to do ourselves. Then we were awaken by housekeeping pounding on door at 8am, waking up kids. We’ve stayed at many historic hotels but this one was worst and would not recommend. Bathroom had sink counter over top of toilet so if you’re over 5’ 6” or 130 lbs you won’t fit! Expensive and not helpful with any recommendations or anything standard hotel usually is — either save money or spend more to stay elsewhere. This is definitely not recommended and won’t let anyone we know make mistake.

2026-07-25 • via Tripadvisor
C
Christie • solo_traveller • us
10
Pros:

Comfortable, clean, staff was kind and helpful.

Cons:

N/a

2026-07-25 • via Nuitee
J
Joshua • couple • us
10
2026-07-24 • via Nuitee
G
Gareth • couple • gb
10
A must if travelling to Salem
Pros:

Lovely old building with lots of character, the dining facilities were excellent, nice location just across from Salem common close to the witch museum and just a short pleasant walk from the shops

Cons:

No coffee making facilities in the rooms, complimentary tea, coffee, and water was available in the foyer but not in the rooms

2026-07-24 • via Nuitee
K
Kelly • solo_traveller • us
8
Pros:

Location was great and hotel was very cool

2026-07-24 • via Nuitee
L
Laura • couple • us
10
2026-07-24 • via Nuitee
W
W7451FDlauras • Family
10
Excellent in every way
Pros:

We love the Hawthorne Hotel. We have stayed there numerous times and the staff is always polite and helpful, the rooms are always clean, and we never have any complaints about our stay. We like having the restaurants and bar in the lobby. It’s a great location for accessing everything in downtown Salem. We are going back again next year.

2026-07-23 • via Tripadvisor
C
Christie • solo_traveller • us
10
Pros:

Very friendly and comfortable.

Cons:

Small room with no fridge.

2026-07-21 • via Nuitee
G
Grimes • couple • us
10
The staff was amazing! I mixed up the nights and they gave me another room anyway
Pros:

Beautiful!

Cons:

Just getting harder to afford but worth the money I guess

2026-07-19 • via Nuitee
W
William • family_with_children • us
10
We will be BACK!
Pros:

Very close to everything and has so much history. It’s even a bit haunted!

Cons:

No refrigerator so keep that in mind.

2026-07-13 • via Nuitee
C
Christopher • solo_traveller • us
8
Hawthorne in is a nice place with central location
Pros:

No breakfast
Location excellent

Cons:

They had some sort of plumbing issue so main lobby got flooded. Fans all over but what are you going to do

2026-07-13 • via Nuitee
F
Fearless45003931180 • Friends getaway
10
"Impeccable housekeeping and incredibly attentive staff!"
Pros:

"We had a fantastic time at Hawthorn suites by Wyndham Dwarka. The location is unbeatable, just a short walk from major attractions and public transport. The breakfast buffet was delicious with a great variety of options, and the rooms were very comfortable. Great value for the money. Thank you to the whole team! Specially Ms Aakansha Associate she is very care in my room and cleaning."

2026-07-11 • via Tripadvisor
C
CGSMOM • Family • San Antonio, Texas
10
Great stay at the Hawthorne!
Pros:

We spent 3 nights at the Hawthorne in July 2026 for an extended family gathering. This is by far my favorite historic hotel! It is clean and recently refurbished. Beds were comfortable. Our room was clean and fully stocked with linens, towels, and toiletries. Housekeeping was prompt and thorough each morning. Paula on night shift had coffee ready before I came down to get it each morning, which was between 5 -5:30 each day. The front desk staff also provide bottled water, chilled or room temperature. Thanks to the fantastic front desk crew for granting our wishes!

Catering is great! The family event went off without a hitch! The food was fantastic! The Tavern is a great place to dine or have drinks!

We specifically asked for a quiet room and a refrigerator and got what we wanted — slept very soundly! We had a fantastic stay and will definitely return in a few years.

The hotel owners are onsite and very welcoming. It’s obvious that they treat employees like family. Just can’t say enough about how awesome this place is!

2026-07-11 • via Tripadvisor
R
Ron • family_with_children • gb
10
Fantastic location, great vibe, helpful staff all round
Pros:

Just great all round

Cons:

We could not get into the bar restaurant one day , when we wanted to eat there, seems to not be enough space with weddings going on and other functions, it didn’t spoil it but I have never stopped in any hotel where you could not drink let alone eat as a resident, not great that, can forgo the meal but not to me able to have a drink at the bar is bad, good job I had some duty free spirits in room!

2026-07-11 • via Nuitee
K
Krista • couple • us
10
2026-07-10 • via Nuitee
L
Linda • couple • us
10
Will return to this beautiful Hotel
Pros:

Very beautiful historical hotel!
Centrally located to most attractions. Excellent food.

Cons:

There were some ghost sightings

2026-07-09 • via Nuitee
B
Brian • couple • us
8
Great place will return
Pros:

We had some issues with our ac but staff was very quick to send maintenance to check it out and when it was not able to be resolved easy they upgraded us to a bigger room

2026-07-08 • via Nuitee
A
Amanda • couple • us
8
Pros:

Location and atmosphere

Cons:

We weren't very excited by the tavern's menu

2026-07-07 • via Nuitee
T
T6333WTmegang • Family
10
You must stay here if you’re in Salem
Pros:

I was a little worried staying at the Hawthorne Hotel because it’s an older, historic hotel and wasn’t sure if it would feel outdated. It was the complete opposite. It gives classic old money charm while being beyond clean and well taken care of.

The staff was amazing. Abigayle helped us at check-in and shared her favorite local spots away from the tourist traps.

The room was so comfortable and the pillows were incredible. I’m currently trying to figure out where to buy them for my own house.

The location is perfect. You’re right in the heart of Salem and can walk everywhere. They also have a parking lot in the back.

I felt completely safe the entire stay. I was nervous since it’s known for being haunted, but never had any uneasy feelings.

I’d absolutely stay here again!

2026-07-03 • via Tripadvisor
J
Jeannie • extended_group • us
7
Salem is an amazing town. The property is in a a great location.
Pros:

Close to many of the attractions. The restaurant was nice, the food was delicious, and the staff in the restaurant were amazing.

Cons:

The front desk staff wasn’t friendly. We booked two rooms and were given keys for one. I had to show that we had booked two rooms because they argued that we had only booked one. They found the full reservation and we got both of our rooms, but the front desk attendant wasn’t apologetic or kind in any way. I felt like I had imposed on her. We paid for a fold away bed which was never delivered, and then we had to ask for a refund which they did not want to provide, but eventually did when we proved we never got the bed. We booked a stay because the hotel is known for its library. The library was closed for renovations and we never received a notification. They wouldn’t let even have a quick look.

2026-07-03 • via Nuitee