Hawthorne Hotel

Hotels
9 (1140 reviews)
18 Washington Square West , Salem , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
Room temperature control
Amenities lacking

Categories

Cleanliness
8.09
Concerns about hairs in the shower and trash not emptied, affecting overall perception.
Service
9.56
Generally positive reviews about staff, noted some issues but overall polite.
Location
10
Consistently praised for being conveniently located near attractions.
Room Quality
8.6
Some reviews mention outdated amenities and temperature control issues.
Amenities
8.05
Missing items like mini-fridge and coffee/tea in rooms reported by guests.
Value for Money
9.08
Mixed feedback regarding price at times not aligning with quality, but some value noted.
Food and Beverage
9.04
Food quality was praised with specific mentions of the fine dining restaurant.
Overall Experience
9.59
Guests expressed a strong desire to return, indicating satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:58

Property Description

Convenient Location near Salem Attractions
Located just steps away from the Salem Witch Museum and Salem Common, the Hawthorne Hotel offers a prime spot for exploring the historic city of Salem, Massachusetts.

Charming Accommodations and Amenities
Indulge in comfortable rooms featuring modern amenities such as flat-screen TVs, free Wi-Fi, and elegant decor. Take advantage of the on-site restaurant, fitness centre, and gift shop during your stay.

Dining and Entertainment Options
Enjoy delicious meals at Nathaniel’s Restaurant or unwind with cocktails at the cozy Tavern. With nearby attractions like the Peabody Essex Museum and House of the Seven Gables, there's always something to explore in the area.

Experience the best of Salem at the Hawthorne Hotel - book your stay now for a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1140 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 8.6
Amenities: 8.05
Value for Money: 9.08
Food and Beverage: 9.04
Overall Experience: 9.59
M
Munro-King • couple • gb
10
Great location and piece of history
Pros:

Location, decor and history. Superb place. So atmospheric. Staff really pleasant and the Tavern attached is brillaint for an end of day relax with a local beer.

Cons:

Where the room was perfect for us, some may find it a bit small. Being an historic building, the bathrooms are very old fashioned and tight but ibresllt felt this added to the charm of the place. Would definitely stop again.

2026-03-28 • via Nuitee
A
Alyssa • family_with_children • us
10
2026-03-28 • via Nuitee
R
Robin • couple • us
10
2026-03-27 • via Nuitee
A
Amy • couple • us
6
2026-03-23 • via Nuitee
V
Valentine • couple • fr
8
2026-03-19 • via Nuitee
N
nancy • couple • us
9
Cons:

Bathrooms are so tiny barely can move around and the shower had 0 water pressure

2026-03-16 • via Nuitee
W
wendy • extended_group • us
10
2026-03-16 • via Nuitee
J
Jill • couple • us
7
Great
Pros:

Love the history, location and food’

Cons:

Price was a bit steep for extremely small room and bathroom.

2026-03-09 • via Nuitee
I
Isabelle • couple • au
8
2026-02-27 • via Nuitee
R
Ramirez • couple • us
7
2026-02-23 • via Nuitee
A
Ann Marie • family_with_children • us
10
2026-02-22 • via Nuitee
A
Aline • couple • us
10
2026-02-11 • via Nuitee
M
Margaret • couple • us
9
Pros:

Helpful, polite staff.
Comfortable room.

Cons:

The elevator was out of order.

2026-01-27 • via Nuitee
N
nancy • solo_traveller • us
8
Cons:

The staff at the front desk, while polite, were not really competent. The fellow who checked me in made a mistake (forgetting to run my credit card) that lead to a couple of embarrassing moments for me.

2026-01-20 • via Nuitee
M
Melissa • family_with_children • us
6
2026-01-20 • via Nuitee
S
Sarah • solo_traveller • us
10
Nostalgic!
Pros:

Service was excellent all around. Loved the convenience of having two restaurants on the main level, as well.

2026-01-20 • via Nuitee
E
Eva • extended_group • us
8
Cons:

NO FRIG

2026-01-19 • via Nuitee
C
Cynthia • extended_group • us
9
2026-01-19 • via Nuitee
J
Jacquie • couple • us
9
2026-01-19 • via Nuitee
C
Catherine • family_with_children • us
8
Pros:

The staff was amazing, and the food!! What a lovely historic place.

Cons:

The pillows are really uncomfortable. No support

2026-01-19 • via Nuitee