Best Western Plus Washington Hotel

Hotels
•
Best Western Plus
8.8 (265 reviews)
2621 East 5th Street , Washington , US
+1 636-390-8877

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent breakfast with many hot options
Friendly and helpful staff
Convenient location near restaurants/shopping
Spacious rooms and comfortable beds
Ample parking
Pleasant patio/grounds
Cons:
Stink bugs reported in at least one room
Bathtub grime and occasional cleanliness lapses
Pool slime and rough hot tub surface (safety concern)
AC failure reported in one room
One notable reservation/booking mishandling and limited compensation in that case
Occasional musty/damp room smell

Categories

Cleanliness
6.5
Mixed reports: many guests praise clean rooms, but several serious cleanliness issues reported (stink bugs in a room, bathtub grime, pool slime, occasional musty/damp smell) — lowered rating to reflect these negatives.
Service
9.4
Generally excellent — numerous comments about friendly, helpful front desk and attentive staff (helped with reservations, replenished breakfast). Some negative feedback about one booking mishandling and limited compensation for a bug incident, but overall service is a strong point.
Location
9.2
Consistently praised as convenient and close to restaurants, shopping and downtown; plenty of parking noted.
Room Quality
9.3
Rooms described as roomy with comfortable beds and good layouts; isolated issues noted (AC failure in one room, bathtub cleanliness concerns) but overall very positive.
Amenities
7.5
Mixed: pool, hot tub and exercise room available and parking is good, but pool slime and a rough hot tub surface (causing a minor injury) lowered this score.
Value for Money
9.5
Not explicitly detailed in reviews; assigned a slightly elevated score to reflect strong positives elsewhere (excellent breakfast, comfortable rooms, convenient location) and to balance lower cleanliness per required weighting.
Food and Beverage
9.6
Highly praised breakfast across many reviews (hot items, eggs, bacon/sausage, pancakes/waffles, biscuits & gravy, yogurt and good coffee).
Overall Experience
9.4
Majority of stays described as very positive (would stay again, enjoyed patio, grounds, breakfast and staff); isolated negative incidents reduced but did not outweigh overall favorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Convenient Amenities

Featuring a daily continental breakfast and complimentary Wi-Fi, Best Western Plus Washington Hotel offers a comfortable stay just 3 miles from the historic city centre. Each guest room is equipped with a 32-inch flat-screen TV, microwave, fridge, and coffeemaker for your convenience.

Relaxation and Recreation

Unwind in the indoor pool and hot tub, or keep up with your fitness routine at the on-site fitness centre. Guests can also take advantage of the mini market and business centre during their stay, ensuring a stress-free experience.

Exploration and Excursions

Situated just 9 miles from Augusta Winery and within an hour's drive from central St. Louis, this hotel is the perfect base for exploring the local attractions. Book your stay at Best Western Plus Washington Hotel now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 265 reviews
Cleanliness: 6.5
Service: 9.4
Location: 9.2
Room Quality: 9.3
Amenities: 7.5
Value for Money: 9.5
Food and Beverage: 9.6
Overall Experience: 9.4
M
Mary • extended_group • us
6
2026-10-31 • via Nuitee
D
Diann • couple • us
9
2026-10-23 • via Nuitee
T
Tony • couple • us
8
2026-10-22 • via Nuitee
J
Jan • family_with_children • us
10
2026-10-21 • via Nuitee
K
Kathy • family_with_children • us
9
2026-10-21 • via Nuitee
P
Pamela • family_with_children • us
5
Staff was empathetic to the bug situation but did not offer us any compensation other than moving us
Pros:

Location was nice and convenient to where we needed to be.

Cons:

AC was not working in one of the rooms - had to call to have it fixed. Numerous bugs in the room - not bed bugs but stink bugs, which I guess are common this time of year. Staff came up and vacuumed, but there were still quite a few - so much that we decided to leave and find another hotel. Also -bathtub needs a good cleaning, when trying to take a bath you could see the black grime underneath and around the towels bars. Grossed me out.

2026-10-13 • via Nuitee
C
Charalambos • solo_traveller • us
10
2026-10-08 • via Nuitee
C
Charalambos • solo_traveller • us
10
2026-10-08 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Everything

Cons:

The pillows were too soft.

2026-10-08 • via Nuitee
G
Gregory • solo_traveller • us
9
2026-09-16 • via Nuitee
B
Bertram • couple • us
10
Excellent place to stay.
Pros:

Excellent location, plenty of parking, nice clean room, pool and grounds.

Cons:

Nothing

2026-09-07 • via Nuitee
A
Anthony • family_with_children • us
7
2026-09-03 • via Nuitee
A
Atchison • family_with_children • us
10
Pros:

Front desk personnel was amazing

2026-09-01 • via Nuitee
M
Monroe • solo_traveller • us
10
Pros:

We had a great time and enjoyed our stay at this hotel. We really loved the patio out back. Playing cards and enjoying some drinks.

Cons:

I have no complaints about anything.

2026-08-30 • via Nuitee
L
Laura • family_with_children • us
10
Convenient spot for travel
Pros:

Nice and roomy.
Convenient location.

Cons:

It was all fine

2026-08-29 • via Nuitee
M
Misty • couple • us
9
2026-08-24 • via Nuitee
S
SYD74 • extended_group • kr
9
Renovated Best Western Hotel
Pros:

Free breakfast, lately renovated with much bright light

Cons:

Not really. Always stay at this hotel, whenever I come to Missouri, Washington.

2026-08-18 • via Nuitee
Y
Yvonne • solo_traveller • us
10
2026-08-15 • via Nuitee
Y
Yvonne • solo_traveller • us
10
2026-08-15 • via Nuitee
M
Mike • solo_traveller • us
8
Only there one nite but enjoyed stay.
Pros:

Easy to find. Room very nice

Cons:

Nothing

2026-08-11 • via Nuitee