Pontalmar Praia Hotel

Hotels
8.2 (869 reviews)
Rua Cel. Inacio Vale, 8868 , Natal , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Excellent breakfast
Attentive staff
Cons:
Cleanliness issues
Service inefficiencies
Room size concerns

Categories

Cleanliness
6.66
Several reviews mentioned serious issues with room cleanliness.
Service
8.93
While there were service complaints, many reviews highlighted attentive staff.
Location
8.97
Multiple reviews praised the excellent location.
Room Quality
7.62
Some guests found the rooms small and not suitable for families.
Amenities
8.35
Amenities like the rooftop pool were positively mentioned.
Value for Money
7.61
Mixed feedback regarding value, especially considering the service issues.
Food and Beverage
9.16
Guests frequently complimented the breakfast offerings.
Overall Experience
8.33
The experience was generally positive with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:04

Property Description

Spectacular Views and Prime Location
Enjoy stunning views of Ponta Negra Beach and Morro do Careca from our swimming pools. Located just a few meters from the beach, our 4-star hotel is surrounded by shopping areas, bars, restaurants, and nightclubs.

Comfortable Rooms and Excellent Services
Relax in our air-conditioned guestrooms equipped with internet connection and flat-screen TVs. With 24-hour room service, you can enjoy convenience at any time. Start your day with a delicious breakfast at our restaurant offering regional and international cuisine for lunch and dinner.

Relaxation and Recreation
Indulge in our hotel's amenities including a gym, playground, sauna, garden, internet café, and massages. Unwind and make the most of your stay at Pontalmar Praia Hotel.

Book now to experience the perfect blend of relaxation and excitement at our hotel in Natal!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 869 reviews
Cleanliness: 6.66
Service: 8.93
Location: 8.97
Room Quality: 7.62
Amenities: 8.35
Value for Money: 7.61
Food and Beverage: 9.16
Overall Experience: 8.33
L
lfaraoni • solo_traveller • ar
2
Pros:

La ubicacion

Cons:

El estado del hotel es lamentable. Humedad por todos lados, sabanas viekas con manchas, colchones en mal estado, el aire perdia agua, la limpieza muy deficiente. Las imagenes no muestran como esta actualmente el hotel. La pileta sucia, la terraza descuidada.
Luego varias quejas nos terminaron cambiando de hotel

2026-04-23 • via Nuitee
G
Guiomar Gustavo • couple • br
6
Deixou a desejar na qualidade da hotelaria, e foi bom na parte alimentar.
Pros:

Café da manhã variado e comida gostosa. Complementos regionais disponíveis e com bom preparo. Atendimento dos garçõns muito bom. Cardápio do jantar com comida boa. Atendimento do garçõm muito bom e atencioso.

Cons:

Colchão de molas muito mole. Colchão estreito para 2 pessoas na mesma cama. Ar condicionado com funcionamento deficiente, com vazamento de água molhando a piso. Algumas tomadas elétricas não funcionavam.

2026-04-22 • via Nuitee
R
Rodolfo Henriq • solo_traveller • br
10
2026-04-18 • via Nuitee
G
Gilberto • family_with_children • br
10
2026-04-18 • via Nuitee
C
Carlos • couple • br
7
Cons:

A internet oferecida pelo hotel assim como os canais de streaming não funcionavam de forma minimamente adequada pois a lentidão da internet interferia na recepção dos canais de TV. Portanto neste quesito é pessima os serviços do hotel.

2026-04-17 • via Nuitee
M
Marcos • family_with_children • br
7
Ok, mas não surpreende.
Pros:

Localização boa, ar condicionado muito bom central, e área de pisicina muito bem aproveitada

Cons:

Infelizmente tive contra tempo na entrada, achei um pouco de falta de competência das partes dos funcionários do balcão “meios perdidos”.
Além da taxa final que deveria ser repassado antes pros clientes.

2026-04-15 • via Nuitee
C
Cleide • couple • br
7
UMA ESTADIA TRANQUILA E CONFORTÁVEL
Pros:

Da localização e da área de Lazer

Cons:

Os valores das comidas e as mobilias precisando de Reparos por estarem desgastadas .

2026-04-14 • via Nuitee
N
Neilton • family_with_children • br
10
2026-04-14 • via Nuitee
D
Dirceu • couple • br
8
Boa
Pros:

O ponto negativo a internet não suporta com todos os quartos ocupados …. Tive que pedir um quarto que tivesse a internet para poder trabalhar

Cons:

A internet

2026-04-13 • via Nuitee
D
Dos Santos • couple • br
10
Tudo maravilhoso.
Pros:

Hotel maravilhoso.

Cons:

Gostei de tudo.

2026-04-11 • via Nuitee
R
Roberto • family_with_children • pt
7
2026-04-11 • via Nuitee
T
Taline • family_with_children • es
5
2026-04-09 • via Nuitee
G
Gonzalo • family_with_children • ar
8
2026-04-05 • via Nuitee
N
Natalia • family_with_children • br
9
2026-04-04 • via Nuitee
J
Jose • solo_traveller • br
10
2026-04-01 • via Nuitee
G
Gomes • family_with_children • br
10
Pros:

Café da manhã
Atendimento
Piscina
Elevador localidade

Cons:

Tudo dentro do esperado

2026-03-28 • via Nuitee
C
Carlos Nicolas • couple • ar
7
Pros:

La atención del personal muy buena y atentos.

Cons:

Un poco antiguo.

2026-03-27 • via Nuitee
G
Gilson Gomes • couple • br
7
2026-03-27 • via Nuitee
D
daniel • family_with_children • br
10
2026-03-27 • via Nuitee
D
DANIEL • couple • br
9
Pros:

A vista para o mar

Cons:

Cama ruim e a tv não funciona os canais

2026-03-24 • via Nuitee