Executive Inn & Suites Extended Stay - Vernal

It was great, no complaints

New name is best western so a little confusing when we arrive, No trailer parking due to a small parking lot and not rear exit, no pool or hot tub available, room remodel was very rushed you can tell, fire sprinklers were still wrapped in tape, stove was missing a knob and stove was cracked also, a drawer missing hardware, hallway carpet had food crumbs all over the entire stay and there were definitely tons of things that could be fixed and for sure room for improvement when it comes to cleanliness in the room especially around the microwave vent. Lights you need to go around the room to turn on individually outside of the kitchen light so that was kinda an annoyance as well.

I feel they could improve plenty for the cost of a room.

I can only share 4 photos but there were more I had taken just to note obvious issues but not able to attach them with my review.

The name first of all is false advertising it is not what it says it's a Best Western, GPS said it was called the sure stay hotel so the hotel has three different names! Construction going on, receptionist said sorry i don't have the room booked I gave you the best room I have, I hope the construction and the moving of furniture above your room doesn't disturb you!? no ice is available, no exercise room is available no laundry was available no iron or iron in the room as stated as an amenity the fire detector / cO2 was detached and I found with the wires in the back and stuck in a cabnit the floors had not been vacuumed swept cleaned. there was ice trays with hair and a buildup of film on them on the ice there was a bug that looked like a cockroach in the bathroom springs were poking through the bed. old mattresses, In the parking lot there was a stack cabinets, old stained mattresses an old material were piled in the parking lot. They should not even be advertising for any bookings I think I was the only one in the whole hotel. It is called Executive Inn & Suites Extended Stay. The pictures online are not even the pictures of the property they had to have been AI generated.
Sorry to have to leave this long negative review but it was one of the most horrible days I've ever been at and I had to rebook at a different hotel Holiday Inns Express so I ended up paying almost $400 for two hotels in one night!

Facility was being remodeled, room was missing nightstand and headboard lights. Closet cabinet was not finished being put together. TV was stuck on one Spanish channel and couldn't be changed. Pool was closed. Facility is now a Best Western and we were never notified of the name change, it is no longer Executive Inns & Suites. This made it difficult to find.

I was willing to overlook how dirty it was, until the bathroom sink was clogged and drained ever so slow.
Then the little hot water machine only heated to warm. Final disappointment was the stove would not heat up. I followed the instructions on the wall, nothing! I chose this destination specifically because I would be able to cook my own food. Even though it had a 3.2 rating.
I spoke with employee at check out, she did not care.
Extremely disappointed,
Heidi Perry

The kitchenette sink has a leak with a bucket under the counter in our room.

Dirty and rude -the front desk gentleman should not be yelling out your phone number and your room number to all the people behind you in line especially when you’re traveling by by yourself as a woman

The property is run down in need of a renovation. The property has a very strong odor of stale cigarettes.

The staff was rude. If you could get help it was indecent service

Basically everything, I think they should keep that place closed until it's fully renovated. I think our room had been renovated already but the kitchen area was gross and missing knobs, I had to plug in the TV box and it still didn't work. Something in the hall kept beeping. We honestly left that night and got another room, I got a really weird feeling and it was just myself and my 2 kids.

The fridge is loud when it turns on!!

Breakfast was terrible

The breakfast was so bad it was insulting. Probably the cheapest hotel breakfast that ever qualified. The food was bad. The yogurt all expired that day (a few had turned), the meat was cheap meatballs (not breakfast food). My kids said the cereals were stale and old. We were joking with the other patrons about how it looked like they did the miminum possible to still qualify as a continental breakfast at the least possible expense.

Pool was still out of commission due to renovations at the property.