First Group The Palace All-Suite

Hotels
•
Club Leisure
8 (52 reviews)
211 Marine Parade, Durban, KwaZulu-Natal, 4001 , Durban , ZA
27-31-3328351

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Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Area shuttle (surcharge)
Free bicycles on site
24-hour front desk
Terrace
Luggage storage
Sauna
Designated smoking area
See all facilities

Review Highlights

Categories

Cleanliness
5.14
No cleanliness mentioned, indicating a potential issue.
Service
9.11
Standard quality for this hotel tier.
Location
9.15
Standard quality for this hotel tier.
Room Quality
8.1
Standard quality for this hotel tier.
Amenities
8.13
Standard quality for this hotel tier.
Value for Money
8.09
Standard quality for this hotel tier.
Food and Beverage
8.14
Standard quality for this hotel tier.
Overall Experience
8.11
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 20:21

Property Description

Experience a luxurious escape at First Group The Palace All-Suite, where elegance meets relaxation in the heart of Durban.

Spa Retreat
Indulge in rejuvenation at our exquisite spa, offering a range of massages, body treatments, and facials designed to pamper your senses.

Private Beach & Recreation
Unwind at the serene private beach or take a dip in the outdoor pool and hot tub. Our recreational amenities promise unlimited fun and relaxation for all ages.

Gourmet Dining & Amenities
Dine at our stylish restaurant, savor room service, or enjoy a drink at the bar/lounge. With business facilities and a roundtrip airport shuttle, everything you need is right at your fingertips.

Don't miss out on a memorable stay—book your escape today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8
Based on 52 reviews
Cleanliness: 5.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
P
PULE
10
Pros:

No

2025-10-01 • via Nuitee
L
livewired public
10
Amazing place
Pros:

It was a great experience at The Palace Hotel. Staff is great , special mention to Xolile and Shouga .

Thank you for having us and see you soon

2024-05-17 • via Nuitee
L
livewired public
10
Amazing place
Pros:

It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga .

Thank you for having us and see you soon

2024-05-17 • via Nuitee
J
Jonathan • partner
10
Pros:

This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.

2024-04-22 • via Nuitee
F
Frank
10
Great place by the beach.
Pros:

The hotel is right on the beach with excellent access to it and a great view.
The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away.
But, if you want a hopping place, it’s that.
VERY helpful people who went out of their way to make sure our stay went well.

2024-01-21 • via Nuitee
V
Verified traveler
8
good location by the golden mile beach
Pros:

good location just by the beach and room has great view of beach to watch sunrise

2023-06-28 • via Nuitee
E
Errol • family
10
Pros:

We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel.

I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good.

Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic.

Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban.

And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below.

On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus.

We can't wait to go back in a few months time.

2023-02-05 • via Nuitee
E
Edson
10
Pros:

The staff was very friendly and my apartment was very clean. The staff is very professional

2022-02-20 • via Nuitee
G
Gary • partner
10
Pros:

Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.

2022-02-09 • via Nuitee
A
Alpheus
8
Great place with great views
Pros:

The hotel is nice and clean but the rooms are a little small. TV was intermittent.

2022-02-03 • via Nuitee
M
Marina • family
2
Pros:

The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!

2022-01-18 • via Nuitee
V
Verified traveler
4
Not worth the price
Pros:

Hygiene standards were pathetic.
The rooms had a damp smell.

2022-01-16 • via Nuitee
F
Fatima
10
Pros:

Great

2021-08-15 • via Nuitee
V
Verified traveler
8
Not too thrilled
Pros:

The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences.
Wi-Fi did not work in my room for the duration of my stay.
As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time.
I was not happy

2021-08-13 • via Nuitee
V
Verified traveler
10
Not the best stay
Pros:

There wasnt enough parking and the door to the apartment wasnt easy to lock.i also had issue with my breakfast as my booking was done with breakfast but i had to go to the reception twice for them to give me access to breakfast as it was not reflecting on the hotels system.

2021-05-25 • via Nuitee
V
Verified traveler
10
Unknown delight
Pros:

This location is one of the unknown gems on the Durban coastline. Boasting a 4 star rating they live up to the hype. The staff are extremely friendly, the units are clean and have an amazing view. Their in house restaurant are efficient and an excuse to stay in. Definitely recommended

2021-03-29 • via Nuitee
V
Verified traveler
8
Good experience and will visit again
Pros:

I think the bathroom could do with improvement by having a new toilet seat fitted and the towel rail could be better placed as it is in the way whilst showering. Maybe a smart TV with Netflix would be a nice improvement to the room as well. However all in all it was a good experience because the staff are so friendly and welcoming and I’ll definitely stay at the Palace again.

2021-03-08 • via Nuitee
J
Jowairiyya
10
Amazing stay :)
Pros:

it was a truly amazing stay, everyone was so kind from the beginning till the end of the stay. we ended up going fishing and the restaurant allowed us to keep our fish in the freezer till it was time for us to leave. when we asked for the room to be cleaned / towels to be changed everything was done on spot. the thing that made us the most comfortable is the fact that we felt safe during the whole stay , with this whole covid-19 story , there was senatiser available throughout the hotel. thank yous so much for making us feel at home. we miss it already.

2021-02-15 • via Nuitee
A
Asad
6
Pros:

The place was clean and decent, however we had to make numerous calls to reception to sort out a whole lot of issues which included cleaning of the rooms that was decided on check in, fixing of the air conditioner, toilet leaks, noisy neighbors etc. Overall it was a disappointing experience.

2020-09-30 • via Nuitee
D
Dawn
2
Renovations
Pros:

Cleanliness, zero. No cleaning happened during my week stay due to Covid apparently. That place is more of a backpackers than anything. Renovations. Renovations Renovations

2020-09-29 • via Nuitee