Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Area shuttle (surcharge)
Fireplace in lobby
Electric car charging station
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Modern and private atmosphere
Fabulous and helpful staff

Categories

Cleanliness
9.4
Standard quality for this hotel tier.
Service
9.9
The staff is fabulous and very helpful.
Location
9.4
Located in a quiet neighborhood with good accessibility to metro and local activities.
Room Quality
9.4
The hotel feels modern and private.
Amenities
8.9
Standard quality for this hotel tier.
Value for Money
9.4
Standard quality for this hotel tier.
Food and Beverage
8.9
Standard quality for this hotel tier.
Overall Experience
9.9
We had a wonderful stay and would return!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:11

Property Description

Experience a luxurious retreat at URSO Hotel & Spa, where elegance meets comfort in the vibrant heart of Madrid. Spa Bliss: Unwind at our full-service spa, offering an array of rejuvenating massages, body treatments, and facials designed to pamper you. Recreational Amenities: Stay active with our 24-hour health club, relax in the indoor pool, or soak in the rejuvenating hot tub, ensuring a perfect balance of relaxation and fitness during your stay. Culinary Delights: Savor exquisite meals at Casa Felisa or enjoy 24-hour room service while indulging in your favorite drink at our stylish bar/lounge. With superb accommodations and prime access to local attractions, URSO Hotel & Spa is your perfect getaway in Madrid. Don’t miss out—book your unforgettable experience today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 8

  • Pets

    Pets allowed

  • Pets

    Pet max weight (per pet) in lb is 18

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.4
Based on 106 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.9
V
Victoria • family_with_children • gb
7
Wonderful stay. Kudos to the staff who are fantastic from the porter to room service.
Pros:

The hotel is absolutely beautiful. Our suite had a large terrace where we spent some very nice evenings.
Also worth a visit is the spa, it has a fantastic water-hot tub area that should not be missed.

Cons:

For the price of accommodation, I would have expected a few more free perks. I was surprised to be charged for ice considering it was 40 degrees outside. In other high-end hotel stays, the guest gets a few treats!

2026-07-12 • via Nuitee
F
Faisal • family_with_children • kw
9
Worth the stay
Pros:

The location, the amenities, the spacious rooms and most of all, the friendly and helpful staff.

Cons:

Nothing much

2026-07-12 • via Nuitee
שלי • couple • il
10
Pros:

I had a wonderful stay at this hotel. Everything was exceptionally clean, well-organized, and maintained to a very high standard throughout my visit. The staff were friendly, professional, and always available to help with any questions or requests, providing excellent service with a smile.

One of the hotel’s biggest advantages is its fantastic location. It’s within easy walking distance of many restaurants, cafés, shops, and major attractions, making it incredibly convenient to explore the city without relying on transportation.

I highly recommend this hotel to anyone looking for a clean, comfortable place to stay in an excellent location in Madrid. I would definitely stay here again on my next visit.

2026-07-10 • via Nuitee
Z
Zein • family_with_children • us
10
Pros:

Rooms were spacious, within reasonable walking/driving distance from most walkable places in Madrid

2026-07-08 • via Nuitee
B
Beata • couple • pl
10
Beautiful hotel with amazing location!
Pros:

Excellent location; beautiful very clean hotel. Very comfortable bed; great spa facilities; excellent massage.

Very friendly and polite staff

Cons:

Guests shouldn’t be charged for using the swimming pools

2026-07-01 • via Nuitee
M
Marcello • couple • rs
6
Una struttura con bellla posizione ma non e’ assolutamente un 5 stelle lusso.
Pros:

La posizione,lo staff davvero gentile ma un po inesperto.

Cons:

E’ un 5 stelle lusso,ma in effetti non lo e’,fanno pagare il caffè nespresso nelle camere (mai visto in in 5 stelle),fanno pagare il servizio “spa’ una piccolissima piscina con un idromassaggio.Ho lasciato un pacco da spedire ed ho pagato circa 30€ per averlo in 4 giorni ma sono passati 7 giorni ed ancora non ho ricevuto niente.

2026-06-28 • via Nuitee
I
Inah • family_with_children • ph
10
We had the best stay.
Pros:

The room was so comfortable, we didn’t want to leave the room.

Cons:

None!

2026-06-24 • via Nuitee
L
Latifat • couple • gb
8
2026-06-19 • via Nuitee
M
Maebell • couple • us
10
2026-06-19 • via Nuitee
T
tlwatch • Couples • Troy, Michigan
10
Lovely boutique hotel
Pros:

Beautiful hotel in a great location! We enjoyed our stay there very much!

2026-06-12 • via Tripadvisor
B
bellagina67 • Friends getaway • Sydney, New South Wales
10
Sheer elegance and grace
Pros:

We adored this hotel. The room was so inviting and comfortable and the beds engulfed you like a blanket of clouds. The staff were beyond caring and kind. Sarah at breakfast was an absolute stand out with such friendliness and exceptional service. The buffet selection was excellent and they offered freshly squeezed juices and a menu on top of an extensive buffet offering. The position was excellent. A 10 minute walk to Salamanca the coolest area of Madrid. The bar was also cool and the barman mixed a great cocktail. This was a beautiful hotel in every way and we would highly recommend to anyone visiting Madrid anytime soon.

2026-06-12 • via Tripadvisor
E
Explorer292837 • Family
2
Appalling Service & Failure to Resolve Terrible Service Problems Coupled With Staff Integrity Issues.
Pros:

---
Having booked a spa day at this hotel, we expected a standard of service consistent with its positioning. Unfortunately, the experience fell significantly below short at every single stage. It was a diabolical experience.

Our coffee orders were mishandled repeatedly. The initial drinks were incorrect, the second attempt was poorly executed, and while the third round was drinkable, all coffees were served lukewarm. This early lack of care proved indicative of the overall experience which was absolutely dire.

Following the spa, we dined in the lounge/bar adjacent to reception. The service here was particularly poor. Staff were unprofessional, inattentive, slow to respond, and consistently difficult to engage, I’d say even lazy. We were repeatedly obliged to attract attention simply to place orders or request follow-up. The overall impression was one of reluctance and lack of basic customer awareness.
We ordered a starter to share and two identical mains. After an excessive wait of approximately 30 minutes, all dishes arrived together. The starter was cold, and one main course was incorrect. A replacement was requested; however, after a further delay of over 20 minutes, it arrived cold, aside from the fries.

Despite clearly raising these issues before eating, there was no meaningful acknowledgment or effort to rectify the situation. Our request to have the incorrect and inedible dish removed from the bill was declined without satisfactory explanation. We asked to speak with a manager and were eventually attended to, but the response was dismissive and lacked the professionalism one would expect. Our concerns were not addressed constructively, and our request to escalate the matter further was not accommodated.

Overall, the experience was disorganised and poorly managed, with repeated errors, minimal accountability, and a clear absence of customer-focused service. What should have been a relaxing spa day concluded as a frustrating and unnecessarily stressful experience. This is not a matter of cost, but of standards. Based on our experience, there are far better options in Madrid offering both quality and service.on every level it was beyond a terrible experience.

2026-06-10 • via Tripadvisor
J
Jorge • couple • mx
5
Ok IF AIR CONDITIONING WORKS
Pros:

Staff is very attentive, they are always willing to help, and the location is very good.

Cons:

Air conditioning in my room did not work, and it was HOT!. I stayed there the week before and everything was great, i had a very good experience. This time, I told them 3 or more times that my room was hot and they said they would fix it and they never fixed it I had to sleep sweating.

2026-06-08 • via Nuitee
E
eugechin • Family • Hong Kong
10
Fabulous property, friendly staff, comfy stay!
Pros:

The hotel is worth it! Friendly staff, clean and spacious rooms, and nice facilities make it a comfortable stay. Housekeeping and turndown service was impeccable. Location is convenient with good transport and walkability but not perfectly central.

2026-06-07 • via Tripadvisor
S
Simone • family_with_children • br
10
2026-06-05 • via Nuitee
J
J3410BYdinar • Family
2
DIRTY SHEETS RUDE MANAGEMENT
Pros:

Extremely disappointing experience. The bed sheets in my room smelled strongly of body odor, making it impossible to sleep comfortably. When I reported it, I was told the valet driver would handle the issue after parking cars. I ended up sleeping on towels. The Deputy Manager, Patricia, responded by offering a bowl of berries and five sample sized skincare products, which felt dismissive and insulting rather than a genuine resolution. For a hotel that claims to be five stars, both the cleanliness issue and management's handling of it fell far below expectations.

2026-06-04 • via Tripadvisor
D
dina • family_with_children • us
1
Not 5 star dirty and rude staff
Pros:

Coffee was good

Cons:

Extremely disappointing experience. The bed sheets in my room smelled strongly of body odor, making it impossible to sleep comfortably. When I reported it, I was told the valet driver would handle the issue after parking cars. I ended up sleeping on towels. The Deputy Manager, Patricia, responded by offering a bowl of berries and five sample sized skincare products, which felt dismissive and insulting rather than a genuine resolution. For a hotel that claims to be five stars, both the cleanliness issue and management's handling of it fell far below expectations.

2026-06-04 • via Nuitee
M
Marco • couple • it
7
2026-06-03 • via Nuitee
B
Basil • solo_traveller • gr
10
2026-06-02 • via Nuitee
M
Michael • couple • us
9
2026-05-29 • via Nuitee