Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Area shuttle (surcharge)
Fireplace in lobby
Electric car charging station
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Modern and private atmosphere
Fabulous and helpful staff

Categories

Cleanliness
9.4
Standard quality for this hotel tier.
Service
9.9
The staff is fabulous and very helpful.
Location
9.4
Located in a quiet neighborhood with good accessibility to metro and local activities.
Room Quality
9.4
The hotel feels modern and private.
Amenities
8.9
Standard quality for this hotel tier.
Value for Money
9.4
Standard quality for this hotel tier.
Food and Beverage
8.9
Standard quality for this hotel tier.
Overall Experience
9.9
We had a wonderful stay and would return!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:11

Property Description

Experience a luxurious retreat at URSO Hotel & Spa, where elegance meets comfort in the vibrant heart of Madrid. Spa Bliss: Unwind at our full-service spa, offering an array of rejuvenating massages, body treatments, and facials designed to pamper you. Recreational Amenities: Stay active with our 24-hour health club, relax in the indoor pool, or soak in the rejuvenating hot tub, ensuring a perfect balance of relaxation and fitness during your stay. Culinary Delights: Savor exquisite meals at Casa Felisa or enjoy 24-hour room service while indulging in your favorite drink at our stylish bar/lounge. With superb accommodations and prime access to local attractions, URSO Hotel & Spa is your perfect getaway in Madrid. Don’t miss out—book your unforgettable experience today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 8

  • Pets

    Pets allowed

  • Pets

    Pet max weight (per pet) in lb is 18

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.4
Based on 106 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.9
A
ALFONSO • couple • es
8
Pros:

SERVICIO Y ATENCION, CAMA, ZONAS COMUNES, HALL

Cons:

EL ACCESO HASTA EL HOTEL CON COCHE PROPIO ES MUY COMPLICADO CON CALLES MUY ESTRECHAS, EL PRECIO DEL HOTEL NO SE CORRESPONDE CON LA UBICACION, SERVICIOS Y DEMÁS, ESTA UN POCO POR ENCIMA DEL P RECIO RAZONABLE.

2026-04-28 • via Nuitee
K
KDURBAN • solo_traveller • fr
8
2026-04-27 • via Nuitee
A
ANNABEL • family_with_children • gb
10
2026-04-19 • via Nuitee
L
Laura • solo_traveller • es
10
2026-04-14 • via Nuitee
E
Emre • couple • tr
10
2026-04-14 • via Nuitee
V
Valeria • family_with_children • dk
10
2026-04-11 • via Nuitee
J
João • extended_group • br
10
2026-04-10 • via Nuitee
K
Kevin • couple • es
10
Excellent
Pros:

The staff so friendly and exceedingly helpful. The Hotel, super location, rooms really clean and comfortable, service second to none, we will definitely return.

Cons:

If we could have stayed longer.....

2026-04-06 • via Nuitee
C
Cornelia • family_with_children • de
9
2026-04-03 • via Nuitee
K
kedu20 • solo_traveller • es
10
2026-04-02 • via Nuitee
C
cristina • couple • es
5
2026-03-25 • via Nuitee
A
ANNABEL • family_with_children • gb
10
Excellent weekend trip, lovely staff, fabulous breakfast. Rooms were clean and well presented.
2026-03-24 • via Nuitee
A
Alexandre • couple • fr
10
2026-03-22 • via Nuitee
M
Maria • solo_traveller • br
10
2026-03-22 • via Nuitee
R
ravit • solo_traveller • il
9
fabulous
Pros:

room was extremely large comfortable, beautiful view from the window, shower and bath tub, great coffee machine.

2026-03-18 • via Nuitee
J
jackkY3848BA • Family
10
Excellent hotel and staff
Pros:

My wife and I stayed at the URSO with family for several days in early March 2026. The hotel is centrally located, the facilities are beautiful and the staff are unfailingly warm and helpful. Luciano, the concierge, was especially helpful!

2026-03-16 • via Tripadvisor
M
mwmgeyer • Family
10
Perfect
Pros:

I loved everything… The well appointed lobby, the beautiful breakfast room, the perfect location and our room.

2026-03-14 • via Tripadvisor
S
stfong007 • Family • Minneapolis, Minnesota
10
Don’t Miss this Jewel of a Hotel!
Pros:

FANTASTIC!!

Our stay at the Hotel Urso was truly wonderful in every respect. I’ll break it down, but first a little background.

We are 3 couples/family members traveling through Madrid and Andalusia together. Our aunt is a healthy 89 year old and she’s still 89.

What did we like about the Hotel Urso? Everything!

Location - It can’t be beat. It is a short walking distance to a market, convenience store, different types of shopping streets, restaurants and, if you don’t mind d a little longer walk (20 minutes), various sights.

Rooms - Beautiful and spacious. Two of the couples had a suite and a junior suite. One had a room. All of us were completely satisfied. One would imagine the suites would be spacious, and they most definitely were. The room? Also very spacious with two comfortable lounge chairs and a table between them. In most American hotels, you’re lucky to have one seat.

Perks - Every day, the staff refill glass bottles with water (for my environmental heart, this makes me happy). We received a fruit platter upon arrival. And every evening there is a turn down service where they leave more water and some dark chocolate. Yum!

Every evening there is live piano music in the lobby. Quite lively and delightful to sit in the lobby, have a drink, and talk with music in the background.

Restaurant - The hotel restaurant is lovely. Great food, attentive service, beautiful decor.

Service - We went to Luciano at the concierge desk for all our questions and he was both knowledgeable and attentive. When we gave him both positive and negative feedback about a restaurant we had just eaten at, he took the feedback and called the restaurant that day. Luciano helped with reservations, directions, everything.

The staff at Hotel Urso obviously have been hired for their friendly customer service and ‘can do’ attitudes. And they’ve been trained too. It was always so nice to walk down the stairs in the morning g or walk through the front entrance after exploring and be met with warm and friendly smiles.

We cannot recommend Hotel Urso enough! If ever we return to Madrid, this will be our hotel of choice.

2026-03-12 • via Tripadvisor
A
Arnold • couple • nl
8
2026-03-01 • via Nuitee
L
Lor • couple • mx
10
Pros:

La atención del personal en todas las áreas

2026-02-25 • via Nuitee