The Trans Luxury Hotel

We stayed for my son's birthday. The staff were very helpful especially Ms. Tania at reception. Food was good. Kid's pool was spectacular. Kid's club was quiet small.

What a great experience staying in this hotel. Delicious food, tidy room, nice swimming pool and good service. Next time, we'll stay here again.

Front office, Mr Calvin was first class in his expertise. He went the extra mile to recommend us some of the most popular tourist attraction in Bandung. Mr Calvin was really friendly. I would highly recommend someone like him to be promoted.

Good experience, good facilites, good BF, near mall and city central. Good services and will come back again with friends or other family

Nice place, the whole experience is top. Especially the 18th club lounge, where we served & greeted by Mr Muhyin, Mr Theo & Mr Purnama to help us to fully enjoy our evening.

Cozy resto
Taste of food was good
Friendly staff special for Muhyin & Haifa during dinner at 18th FL
Thank you for hospitality surprise bday from my luvly friends and FB teams

Stay in The Trans Luxury Hotel after a while. Celebrity Suite is best, with spacious bedroom & living room, also access to club lounge. Our family enjoyed in the lounge with assistance from Pak Muhyi & Pak Purnama. Thank you Trans Hotel!

Awesome greaaattt!! The service is excellent
Definitely will come back soonn
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Nice hotel in the centre of town with shopping mall and entertainment place. The Club Lounge atmosphere is quite and nice city view, the staff is very friendly and helpfull especially Muhyin, Theo and Purnama

Last month, I stayed at The Trans Bandung. It’s a great hotel for family leisure, with excellent pool facilities. Thank you to Pak Ayus for the great service during my stay.

I stayed one night at The Trans Luxury Hotel Bandung, expecting a seamless experience befitting its name. The room was indeed lovely elegant, comfortable, and well-appointed. Unfortunately, the service left much to be desired.

Upon check-in, I waited in a modest queue acceptable, though standing without seating felt less than luxurious. The real issue began the next morning, when a housekeeper entered my room unannounced, claiming I had checked out. I clarified that I had not. This happened not once, but three times, with the final visit including a suited gentleman who appeared to be a manager.

Despite my repeated confirmations, the staff continued to operate under the assumption that I had vanished. Privacy was compromised, and the lack of internal communication was glaring. Breakfast was similarly chaotic, with long waits for seating.

Arriving from out of town, I was hoping for an early check-in to rest after a long journey. Unfortunately, The Trans Luxury Hotel Bandung enforces a very rigid check-in policy. Despite arriving well before 3:00 PM, guests are made to wait without any flexibility or effort to accommodate, let alone a warm welcome.

There was no initiative to offer even a small gesture of hospitality—no attempt to check room availability or provide alternatives. It felt cold and transactional.

This is in stark contrast to my experience at hotels under the Accor brand, like Raffles, where early check-ins are handled with warmth and professionalism. They make you feel welcomed no matter what time you arrive, often doing their best to prepare the room early or offer a lounge, refreshment, or sincere apologies if they can’t.

At Trans, the attitude seemed to be: “Check-in is at 3 PM, and that’s that. Whether you’re early or not is your problem.” A disappointing first impression for a hotel that markets itself as luxurious.

It was a beautiful hotel and we had the most amazing view from the room. I just dislike the wait to check in and there’s only 2 receptionist available but they were helpful and always smiling. I couldn’t remember the name but all of them were friendly. Eventho I’m eligible for express check in and check out i find it quite upset where they didnt show me where to go.
The buffet breakfast was good, i get to choose and picked what i want.

Nice swimming pool and rooftop bar.

Hi there! 👋
I actually stayed at this hotel some time ago and had a lovely experience with my family, so this is kind of an updated review after our recent visit during Eid al-Fitr.

Overall, it’s still a great place for a family getaway. The room was cozy, the atmosphere felt warm and relaxing, and the kids absolutely loved the pool area — especially the sand-and-beach-style section that gives off real holiday vibes! The gym’s a bit on the old-school side, but it’s functional, and there’s a sauna and steam room too, which is a nice bonus.

If you’re staying for more than one night, I think you’ll enjoy it even more. It has that kind of relaxing, slow-burn charm.

Now, the reason for this review: I did feel the hotel was a little under pressure during peak season. Understandably, things can get hectic during the holidays, but I think a 5-star hotel should still aim to maintain its quality — especially when it comes to breakfast.

I tried both the 3rd and 18th floor restaurants, but the food options were quite limited, and the taste didn’t quite hit the mark. Many of the dishes ran out and took a while to be refilled. A little more variety and speed would really help elevate the whole experience. So to the chefs — you’ve got this, just kick it up a notch!

Another thing: hot water ran out at night, which was a bit of a downer. After coming back from the gym, I was looking forward to a nice hot shower — but nope, nothing but cold water. I called the front desk and was told to wait... then wait again... and eventually gave up after 45 minutes. So yes, even 5-star hotels can have water pump issues — I totally get it — but quicker follow-up and communication would really make a difference, especially late at night.

Also, one small suggestion for the pool area in the morning: it gets really crowded, so maybe the hotel could have extra chairs ready for parents. That way, we’re not left standing too long while the kids are busy swimming.

All in all, I still recommend the hotel — it has a lot of potential and charm, especially for families. Just a bit more attention to detail during peak periods could take the experience from good to great.

Hope this helps future guests!

We stayed here last 2014 and everything was perfect. We came back during Eid Holidays on April 2025 to experience the 5 star service from the hotel but seems the service went down unfortunately!
We arrived at around 14.30 to register and paid but we couldn’t check in yet as check in time at 15.00 (while at other hotel check in time at 14.00).
We went to the mall (as the hotel attached to the mall which is good) and came back after 15.00. But the room was not ready!
We waited for more than 30 minutes.
Finally we got the room at 909 if I am not mistaken.
When we entered the room, the room was not clean and some damage was there on the floor.
To be honest we didn’t like the room.
We have stayed in many of 5 star hotel in Indonesia and in different countries, the cleanliness of The Trans Luxury Hotel really need to be improved! I used the toilet at the lobby, OMG, it was filthy! I feel like it’s not at 5 star hotel.
The room was given to us was not clean!

To make it short, after complained, we got better room on 1424 and I think it was upgraded. The room was more spacious and I appreciate they gave us tent inside the room. My children were very happy! They also gave us complimentary lounge access on 18th floor. We really appreciate on this - thank you!

We tried the menu at the lounge : tomyam and fried noodles. Let me tell you something, the tomyam taste was far away from the original taste. It was too sour! No fresh galangal and lemongrass on it! And not to mention the portion was really small. Come on Chef, you need to improve the tomyam taste. If necessary, go to Thailand and try the original tomyam there!
And about the fried noodles, it was too dry and not fresh! Feel like fried noodles at street food is much much better.
You guys really need to improve your menu at the 18th floor lounge. This one the worse I ever experienced at 5 star hotel lounge!
You guys have awesome view of Bandung city at 18th floor but not the food! Lounge access price is too expensive but it’s not worth!

There’re many varieties of breakfast menu but the taste were just OK!

My children liked the pool, it has sand pool and slider. But it would be better if the water temperature is warm at the main pool.
We saw some families feeding their children at swimming pool which is not good at all. No hotel staff care to tell them not to give food while they are swimming.
No kids club or kids activities.

The room was not so good like years ago
The breakfast was good

Beautiful hotel and excellent service. Everything ran lock clockwork. The rooms are larger than average and the attention to detail was evident. Breakfast service was amazing. Manager was around speaking to customers for feedback. The meals were all delicious throughout our stay.

Back to November 2023 when I last stayed at this hotel after staying here several times before. including a good 5 star hotel in the city of Bandung. The rooms, although not as clean as when they were first launched, are still maintained and cared for. has a ballroom and rooms suitable for meetings and conferences. my favorite is the view facing the mountains, a fairly large gym, a warm and clean swimming pool, and a delicious breakfast menu.

Don’t go there for business stay! Rooms are nice but some furnitures are dirty and broken, room need some renovation and serious cleaning. The worst is the noise, I didn’t sleep well there for a 2 nights stay. Rooms are not soundproof, I was on 14th floor and could hear the traffic noise constantly from the street (I was supposed to be on the quiet pool side, it seems it is even worst on the other side where room face the mosque and strong noise). In addition there is frequent noise from kids running and screaming in the corridor even late at night, you can hear everything from the room! This is a family hotel and definitely not a business hotel!