Sheraton Shantou Hotel

Hotels
•
Sheraton
8.8 (218 reviews)
Block 11, Logan Century Mansion , Shantou , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Nice amenities
Cons:
Pillow comfort
Room cleanliness issues

Categories

Cleanliness
7.91
There was mention of a mouldy smell in the room, which affects cleanliness.
Service
9.38
The staff were consistently described as friendly and helpful.
Location
9.42
Several reviews praised the good location close to shops and restaurants.
Room Quality
8.37
Room was generally acceptable; however, concerns about the pillow and mouldy smell were noted.
Amenities
8.9
The hotel offers a pleasant swimming pool and good breakfast variety was mentioned.
Value for Money
8.86
Given the overall positive reviews, the value for money is considered fair.
Food and Beverage
8.41
Breakfast options could be improved for non-Chinese food.
Overall Experience
9.18
Overall positive experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:54

Property Description

Luxurious Amenities and Convenient Location

Sheraton Shantou Hotel offers a perfect blend of luxury and convenience. With an outdoor pool, a grand ballroom, and free Wi-Fi, guests can indulge in comfort and style. The hotel's proximity to key attractions like the Suning Shopping Mall and various parks makes it an ideal choice for travelers seeking entertainment and relaxation.

Elegant Accommodations with Modern Facilities

The guest rooms at Sheraton Shantou Hotel are designed with modern decor and unique Chaozhou style, providing a comfortable retreat. Each room is equipped with a flat-screen TV, a safety deposit box, and a minibar. The attached bathroom features a rainforest shower and complimentary toiletries, ensuring a relaxing stay for guests.

Culinary Delights and Business Services

Feast on a variety of international cuisines at the on-site restaurant, or savor authentic Cantonese dishes at the Chinese restaurant, YUE. Additionally, the hotel offers a fitness center, meeting rooms, a kids' club, and a business center, catering to both leisure and business travelers. Book your stay at Sheraton Shantou Hotel for a memorable experience.

Important information:

For the child shorter than 47 in, breakfast is free.
For the child between 47 in-59 in tall, a discount of 50% is applicable.
For the child taller than 59 in, breakfast should be paid in full.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SWA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 450 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 218 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 9.18
A
Annette • solo_traveller • nz
7
Pros:

Good location.

Cons:

Even non smoking room but you still can smell the cigarettes smoked.
Swimming pool outside only.

2026-04-26 • via Nuitee
S
Sabrina • extended_group • tw
10
Pros:

轉個彎走出去就是萬象城，位置鬧中取靜，酒店前還有個小公園，房間的浴室超大很棒

2026-04-18 • via Nuitee
Y
Yi Heng Francis • couple • us
10
2026-04-16 • via Nuitee
L
lingling • couple • tw
4
2026-04-13 • via Nuitee
H
HUACHEN • family_with_children • au
10
2026-04-04 • via Nuitee
D
Don • family_with_children • sg
9
Overall great with 1 minor issue
Pros:

The room was spacious and clean. The facilities were great and the breakfast spread was adequate.

Cons:

We were informed that it was a non smoking hotel. However as we stepped into our room, it smelt really strongly of cigarettes.

2026-03-27 • via Nuitee
Çetin • extended_group • tr
9
2026-03-27 • via Nuitee
S
Sabrina • extended_group • tw
10
鬧中取靜的舒適酒店
Pros:

轉個彎就到熱鬧的地區，有萬象城，蘇寧廣場…
酒店對面還有個清幽的小公園

2026-03-08 • via Nuitee
K
KING CHIU • family_with_children • hk
9
2026-01-19 • via Nuitee
N
Nilanka • solo_traveller • lk
6
2026-01-19 • via Nuitee
T
Tong Hien • couple • fr
10
Pros:

今次是第三次来喜来登酒店住宿，有回家的感覺。大部分人都還熟悉，此次特別要感謝的是前台的黃蘋小姐，办事認真效率好，23樓的紀琳容小姐，溫柔，細心，門前的小弟弟陈伟强熱情，勤快。還有餐廳的眾多員工都對我們很好。下次來還是首選喜来登！

Cons:

對二樓中餐廳充滿斯待，可惜第一天到達酒店當晚六點多准備去晚膳，等了十多分鐘，整個餐廳一個人都沒有，只好作罷，改去萬象城潮府食飯。希望下次有機會能嘗試大廚的手藝。

2026-01-18 • via Nuitee
A
Anwen • couple • au
9
2026-01-18 • via Nuitee
H
Han Meng • solo_traveller • sg
8
Good hotel and near mall and food street.
Pros:

Near mall

Cons:

Nil

2026-01-12 • via Nuitee
Y
Yuluoyan • extended_group • au
9
下次还来，推荐大家！
Pros:

各方面都很好！比期待的更好。位置绝佳：走路到万象城三分钟，到龙眼南美食街十分钟。每天都在走路去吃好吃的。虽然是老酒店清洁度也很ok，服务很热心！

Cons:

游泳池不能用有点可惜。

2026-01-08 • via Nuitee
X
Xiaoyu • family_with_children • nz
10
2026-01-08 • via Nuitee
C
Chang • family_with_children • tw
10
2026-01-04 • via Nuitee
A
Artem • family_with_children • il
9
Ruined New Year's Eve due to Booking.com error and zero customer support.
Pros:

The hotel staff was professional and tried their best to resolve a critical reservation error caused by Booking.com.

Cons:

Booking.com failed to transmit my full 3-night reservation. Upon arrival on New Year's Eve with my wife and two young children, the hotel only had us in for 1 night. The most disgraceful part was the complete lack of customer support — I received zero response to my emergency messages during the entire crisis.

2026-01-03 • via Nuitee
N
Nga Sze • extended_group • hk
9
2025-12-25 • via Nuitee
H
Heng Hee • family_with_children • sg
10
2025-12-19 • via Nuitee
B
Boontrika • extended_group • th
10
2025-12-09 • via Nuitee