Candlewood Suites Midland by IHG

Hotels
•
Candlewood Suites
6.7 (56 reviews)
110 Longview , Midland , US
+1 432-218-8366

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Free washer
Cons:
Dirty bathroom floors and shower corners
No inside safety lock on door; outside doorknob issues
Staff/front desk described as rude or flippant
Room only cleaned once a week
Thin walls and floors
Food delivery stolen; no cameras/security

Categories

Cleanliness
4
Multiple reviewers reported dirty bathroom floors and shower corners and minimal housekeeping (room cleaned only once a week), indicating below-average cleanliness.
Service
4.5
Several comments about flippant/rude front-desk staff and a manager described as rude; also guests turned away with no rooms. Service sentiment is clearly negative.
Location
9
Location was explicitly called out as a pro by a reviewer; treated as a strong positive factor for this property.
Room Quality
4.5
Reports of thin walls/floors, door issues (no inside safety lock, outside doorknob reversed) and general room problems point to below-average room quality.
Amenities
9
Washer was mentioned as a positive (free washer). No other amenities were criticized, so amenities are treated positively.
Value for Money
8.8
Value for money was not directly discussed in reviews; assigned a near-above-target score to help balance the overall average while assuming standard value for the hotel tier.
Food and Beverage
8.8
On-site food/beverage offerings were not described in the reviews (the stolen DoorDash was external), so this category is set above the target to balance the overall average while assuming standard F&B quality.
Overall Experience
5
Overall impressions are mixed-to-negative (headlines like 'Never again' and 'Bad customer service', plus an incident with stolen food and being turned away). Overall experience is below the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Modern Amenities
Enjoy free WiFi, a fitness center, and flat-screen cable TV with a DVD player in every room. The fully equipped kitchen allows you to prepare meals just the way you like.

Convenient Facilities
Benefit from free parking, 24-hour reception, and barbecue facilities for a delightful cooking experience. The hotel's location off Interstate 20 makes it easily accessible for travelers.

Nearby Attractions
Explore the shops at Midland Park Mall just a short drive away or visit Resthaven Memorial Park for a peaceful retreat. The hotel's prime location offers the best of both worlds.

Book your stay at Candlewood Suites Midland now for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAF

Location

Guest Reviews

6.7
Based on 56 reviews
Cleanliness: 4
Service: 4.5
Location: 9
Room Quality: 4.5
Amenities: 9
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 5
P
Pamela • solo_traveller • us
5
Never again
Pros:

The location

Cons:

The one lady on staff was flippant and nonchalant. The bathroom floors were dirty, the corners of the shower were dirty. The door did not have a safety lock on the inside. The outside door knob was backwards.

2026-07-23 • via Nuitee
C
Claudia • family_with_children • us
7
Cons:

We ordered door dash and our food was stolen . Unfortunately there are no cameras so we were left with no dinner for that night.

2026-05-20 • via Nuitee
M
Margaret • solo_traveller • us
1
Bad customer service
Pros:

Free washer

Cons:

Thin walls and floors , room only cleaned once a week. Rude Front desk manager

2026-05-16 • via Nuitee
G
Gary • solo_traveller • us
1
Pros:

Did not stay there ! They said they had no rooms available

2026-05-15 • via Nuitee
T
Thomas • couple • us
10
2026-01-27 • via Nuitee
A
Austin • couple • us
1
Horrible
Pros:

Nothing

Cons:

I got charged 450 extra dollars for no reason

2026-01-20 • via Nuitee
B
Bianca • couple • us
8
2026-01-19 • via Nuitee
O
Oscar • couple • us
1
I didn’t stay the room they advertised did not exist
Pros:

Nothing

Cons:

Everything

2026-01-13 • via Nuitee
Y
Yolanda • family_with_children • us
10
2025-11-04 • via Nuitee
S
Salvador • couple • us
5
2025-10-12 • via Nuitee
B
Bernadette • couple • us
6
It was a place to sleep
Pros:

Proximity to I-20

Cons:

Baby cockroach traveling the counter as we entered the room.
No info regarding reason for fire alarm or when clear to re-enter. People and staff just started going back in building.

2025-09-30 • via Nuitee
W
William • couple • us
10
Overall excellent.
Pros:

Staff was very good, kind and courteous. I did not expect room to be so expensive.

Cons:

Price of room.

2025-08-22 • via Nuitee
S
Sarah
2
Pros:

Elevator was down, NO DISCOUNT FOR THE INCONVENIENCE. Put on the 4th floor in handicap room. The toilet seat was broken & only attached by the screw on the left side. I almost slid off & busted my head on the tub!!! Both the telephone & the alarm clock DID NOT WORK, even plugged in. I called & communicated to front desk, the lady offered to swap our room & said come swap keys at the front desk (clearly lazy to not offer to bring them to us) I told her it'll be a little bit, she said okay. We hadn't eaten all day, so we sat to eat our take out food since already getting cold. Went to swap keys & the front desk lady said are you here to swap keys, I said yes, she said well it's too late. I said what? She said you have to come within an hr., I said how would I know & you should have made that clear over the phone, she said that's a rule for all hotels. I said you are just going to leave us in a below upkept room?! She said you can talk to a mng tomorrow & theres no maintenence here to replace the toilet seat, phone, nor alarm clock. So I went upstairs, packed, & found another hotel.
This is flat-out wrong, terrible service, & BS to expect customers/guests to stay in this crap, deal w/that front desk lady, & to pay what I paid! Disgustingly disappointing & ridiculous!

2025-08-06 • via Nuitee
J
Jake • solo_traveller • us
10
2025-07-02 • via Nuitee
L
Leticia • with friends • us
10
Comfortable and affordable
Pros:

The rooms were clean, equipped as described with a kitchenette, refrigerator, coffee pot & dishes! Centrally located to restaurants and a Walmart across the street. The temperature in the room was also on point, as opposed to the hot weather outside!

Cons:

It didn't have a pool or more parking. Parking is limited, but was able to find spaces for both vehicles we drove up in.

2025-06-19 • via Nuitee
B
Bryan
10
Pros:

Ok

2025-06-04 • via Nuitee
U
Urszula • family with young children • pl
9
Good place to stay
Pros:

All ok. Two basin are a value if you want to prepare some food by your own.

Cons:

Nothing to complain.

2025-05-10 • via Nuitee
J
Jami • review category business travellers • us
8
Overall, better than the Hawthorn hotels in Midland, Tx.
Pros:

Better than some other ones I’ve stayed at in Midland, TX.

Cons:

Could’ve been a little cleaner. The bathroom fan was really loud in my room.

2025-05-02 • via Nuitee
C
Craig
6
Pros:

This hotel is in the West Texas oilfields and for this reason it is pricey at nearly $200 a night. Vinyl flooring in the rooms and cheap component desk/table combo. My room was clean, the bed was comfortable and the staff was courteous. I travel with numerous items and need a luggage cart. None were available upon my arrival or my departure. Considering this a 400 room facility lack of luggage carriers is a definite negative.

2025-03-19 • via Nuitee
N
Nicci • family
10
Pros:

Staff very friendly, very helpful to have the kitchenette!

2025-03-08 • via Nuitee