Eyal Hotel by Smart Hotels

Hotels
8.6 (2635 reviews)
Shamai 21 , Jerusalem , il

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Affordable
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
6.81
There were reports of unclean rooms and an issue with a cockroach in the bathroom.
Service
8.28
Mixed experiences; while some reviews mentioned good service, others highlighted poor interactions with the front desk and manager.
Location
9.82
Consistently praised for its excellent location with close proximity to city attractions.
Room Quality
7.77
Positive feedback on room comfort, but complaints about age and lack of amenities.
Amenities
9.3
Good amenities including breakfast and free parking, though some maintenance is needed.
Value for Money
9.26
Fair pricing for the location, though some guests expressed concerns about overall quality.
Food and Beverage
8.81
Breakfast received good remarks; however, some guests did not mention food options.
Overall Experience
8.78
Generally favorable experiences but overshadowed by cleanliness concerns and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:13

Property Description

Prime Location near Zion Square
Eyal Hotel, established in 2014, is conveniently situated just 100 meters from Zion Square in Jerusalem. Immerse yourself in the heart of the city's vibrant atmosphere with easy access to the Great Synagogue only 600 meters away.

Modern Comforts and Amenities
Experience a comfortable stay in our air-conditioned rooms equipped with a minibar, flat-screen TV, and free WiFi. Relax in the private bathrooms featuring a bath or shower, along with complimentary toiletries and a hairdryer for your convenience.

Convenience and Service
Enjoy the convenience of a 24-hour front desk and complimentary on-site parking (subject to availability). Explore nearby attractions like the Time Elevator, located just 200 meters away, and have peace of mind with Ben Gurion Airport situated 48 km from the hotel.

Book your stay at Eyal Hotel now for a memorable Jerusalem experience!

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that on Saturdays and the final day of Jewish holidays, check-in is 1 hour and half after sunset. Please note that for reservations of 5 rooms or more, different policies and conditions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 6 years old stay for ₪ 40 per person per night when using an available cot.
    People 12 years old and over stay for ₪ 235 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2635 reviews
Cleanliness: 6.81
Service: 8.28
Location: 9.82
Room Quality: 7.77
Amenities: 9.3
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 8.78
M
Michael couple il
9
Pros:

מיקום מצויין. יתרון גדול שהייתה חניה למלון. ארוחת הבוקר טעימה והשירות מצויין

2026-03-28 via Nuitee
R
Rosa couple za
9
Pros:

It was within reach of all the places we wanted to visit. Great location

2026-03-27 via Nuitee
Y
YOSSI solo_traveller md
7
Cons:

The walls had bad acoustics , I could hear my neighbors laughing through the night

2026-03-22 via Nuitee
L
Lior couple il
10
Pros:

מיקום טוב אנשי צוות נחמדים

Cons:

החדרים לא הכי מזמינים ומושקעים כיאה למחיר שמשלמים

2026-03-20 via Nuitee
עמוס couple il
9
Pros:

המיקום האוכל הנקיון המלון גם עבר שידרוג והמחיר הנוח מאוד

2026-03-18 via Nuitee
Y
Yoram solo_traveller il
10
2026-03-17 via Nuitee
E
Enrique solo_traveller il
9
2026-03-16 via Nuitee
O
Ofir couple il
10
Pros:

הכל

Cons:

כלום

2026-03-16 via Nuitee
Y
yael couple il
8
2026-03-15 via Nuitee
בתאל couple il
10
Pros:

אהבנו את ארוחת הבוקר...ובקשנו מיטה נוספת והביאו לנו נהננו מאוד מאוד

Cons:

אין חנייה קרובה...שהייתה פנויה

2026-03-14 via Nuitee
T
Tannhaeuser18 solo_traveller ca
9
Pros:

Since discovering it, this is my go-to hotel in Jerusalem. It's not fancy, but it gives you everything you need. The breakfast buffet is quite ample, although I would have appreciated fresher scrambled eggs. The staff is very friendly and helpful. The location in the centre of West Jerusalem more-or-less equidistant between Mahane Yehuda and the Old City can't be beat. And compared to other housing options in Jerusalem, the price is quite reasonable.

Cons:

Nothing! The Eyal Hotel provides everything that I expect it to.

2026-03-13 via Nuitee
E
Einav extended_group il
1
מאכזב שאין עם מי לדבר במקרים כאלה
Cons:

הגענו למלון אחהצ. קיבלנו את החדר ויצאנו לטייל ברחבי העיר. לצערי הזעיקו אותנו חזרה צפונה, הגענו ללובי לשוחח על כך ולראות מה ניתן לעשות כי נאלצים לצאת. לא מימשנו כלל את השהייה. לא רק שלא קיבלנו מענה כלשהו, הבחור בכלל לא ידע מה לומר טו עם מי לבדוק את הנושא. לא שהינו במלון או בחדר.. אולי פחות מחצי שעה וכבר עם חזרתנו למלון , לקחנו את הדברים ועשינו צק אאוט.

2026-03-12 via Nuitee
I
Ilia couple il
8
2026-03-11 via Nuitee
C
CHUNGJUNG solo_traveller tw
9
2026-03-09 via Nuitee
C
CHUNGJUNG solo_traveller tw
9
2026-03-09 via Nuitee
C
CHUNGJUNG solo_traveller tw
9
2026-03-09 via Nuitee
אדרי couple il
8
2026-03-08 via Nuitee
J
Julio solo_traveller il
8
2026-03-08 via Nuitee
N
Noy couple il
8
2026-03-07 via Nuitee
חוסה לואיס couple il
9
Volveremos seguramente
Pros:

Ubicación,desayuno,limpieza y trato del personal

Cons:

Nada

2026-03-07 via Nuitee