Eyal Hotel by Smart Hotels

Hotels
8.6 (2911 reviews)
Shamai 21 , Jerusalem , il

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Affordable
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
6.81
There were reports of unclean rooms and an issue with a cockroach in the bathroom.
Service
8.28
Mixed experiences; while some reviews mentioned good service, others highlighted poor interactions with the front desk and manager.
Location
9.82
Consistently praised for its excellent location with close proximity to city attractions.
Room Quality
7.77
Positive feedback on room comfort, but complaints about age and lack of amenities.
Amenities
9.3
Good amenities including breakfast and free parking, though some maintenance is needed.
Value for Money
9.26
Fair pricing for the location, though some guests expressed concerns about overall quality.
Food and Beverage
8.81
Breakfast received good remarks; however, some guests did not mention food options.
Overall Experience
8.78
Generally favorable experiences but overshadowed by cleanliness concerns and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:13

Property Description

Prime Location near Zion Square
Eyal Hotel, established in 2014, is conveniently situated just 100 meters from Zion Square in Jerusalem. Immerse yourself in the heart of the city's vibrant atmosphere with easy access to the Great Synagogue only 600 meters away.

Modern Comforts and Amenities
Experience a comfortable stay in our air-conditioned rooms equipped with a minibar, flat-screen TV, and free WiFi. Relax in the private bathrooms featuring a bath or shower, along with complimentary toiletries and a hairdryer for your convenience.

Convenience and Service
Enjoy the convenience of a 24-hour front desk and complimentary on-site parking (subject to availability). Explore nearby attractions like the Time Elevator, located just 200 meters away, and have peace of mind with Ben Gurion Airport situated 48 km from the hotel.

Book your stay at Eyal Hotel now for a memorable Jerusalem experience!

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that on Saturdays and the final day of Jewish holidays, check-in is 1 hour and half after sunset. Please note that for reservations of 5 rooms or more, different policies and conditions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 6 years old stay for ₪ 40 per person per night when using an available cot.
    People 12 years old and over stay for ₪ 235 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2911 reviews
Cleanliness: 6.81
Service: 8.28
Location: 9.82
Room Quality: 7.77
Amenities: 9.3
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 8.78
D
David • family_with_children • il
7
2026-07-19 • via Nuitee
I
itamar kraif • solo_traveller • il
8
Pros:

מיקום מושלם

Cons:

לא סיפרו לנו בקבלה כשבאנו לשלם שיש הנחה במפעל הפיס.
וכששאלנו אם יש להם הנחה כלשהי נאמר לנו שלא

2026-07-16 • via Nuitee
E
Eliav • couple • il
9
Pros:

אחלה מקום לארוח חניה נהדרת מיקום מושלם

2026-07-15 • via Nuitee
O
Osnat • solo_traveller • il
8
Pros:

מיקום על המדרחוב וקרוב למרכז העיר

Cons:

חדר קצת קטן
חדר אמבטיה ומגבות קצת מיושנות
טלוויזיה קטנטנה
מרפסת קטנטונת רק לעמידה

2026-07-15 • via Nuitee
M
Mor • family_with_children • il
7
2026-07-12 • via Nuitee
K
Kurti • extended_group • al
10
2026-07-12 • via Nuitee
אריה • couple • il
9
נהנו מאוד
Pros:

אנחנו לצערי מגיעים המון לירושלים בתקופה האחרונה עקב טיפול רפואי, ארוחת הבוקר הייתה מעולה המיקום מעולה ג'ימי מקסים ומנסה תמיד לתת לנו מענה.

Cons:

קיבלנו חדר בשעה 15.00 כפי שציינתי אנחנו מגיעים לטיפולים רפואיים בעלי הלך לנוח אני הגעתי והיה רעש מהחדר ליד של שיפוצים התקשרנו לקבלה וביקשנו קצת שקט והם לא נענו התקשרנו שוב ואז היה קצת שקט זה היה מאוחר

2026-07-12 • via Nuitee
J
JEROME • solo_traveller • be
9
2026-07-11 • via Nuitee
J
Jonathan • family_with_children • fr
7
Emplacement exceptionnel
Pros:

L’emplacement

Cons:

Chambre vieillotte et petit déjeuner moyen

2026-07-11 • via Nuitee
Z
ZG • couple • il
9
מיקום מצוין במרכז העיר ושקט
Pros:

ארוחת בוקר טובה, מגוונת וטעימה

Cons:

ניתן לשפר ניקיון

2026-07-11 • via Nuitee
M
Michael • couple • us
8
Pros:

Location in the heart of everything in Jerusalem - walkable to everywhere!

2026-07-10 • via Nuitee
M
Michal • solo_traveller • il
10
Pros:

מלון הבית שלי. מגיעה לפחות פעם בשנה

2026-07-10 • via Nuitee
F
Figueroa • solo_traveller • us
7
They have to improve their relationship with guests
Pros:

I loved the location. And the breakfast is very good.

Cons:

One guy at Front desk is not a kind person. He never helped us with anything. The room was too small for three people.

2026-07-09 • via Nuitee
N
Natanyahu • solo_traveller • il
8
2026-07-09 • via Nuitee
Z
Zivit • family_with_children • il
9
מהנה מאוד
Pros:

המלון נקי, שקט, מיקום מעולה. שירות אדיב וטוב. חנייה טובה. מאוד נהנינו מהשהייה. המלצנו ונרצה לחזור בפעם הבאה

2026-07-08 • via Nuitee
יוסי • solo_traveller • il
8
Pros:

אהבנו א. היחס של הצוות ואת ההקפדה על הפרטים הקטנים לנוחיות האורחים

Cons:

לא עולה לי דבר

2026-07-06 • via Nuitee
I
Igor • solo_traveller • il
10
Pros:

Отличный отель, была для нас стоянка, удобный номер, расположение отличное.

2026-07-05 • via Nuitee
L
Leah • couple • us
10
Pros:

Clean
Nice welcome and generous!

2026-07-05 • via Nuitee
T
Tatiana/Alexandre • solo_traveller • il
10
2026-07-04 • via Nuitee
I
Itshak • solo_traveller • il
7
לילה בודד קשה להתרשם אבל עושה רושם טוב
Pros:

טובה מאוד

2026-07-03 • via Nuitee