Hacienda del Rio

We didn’t have hot water and it took a while to get fixed so lost part of our day waiting on that

Facilities, location, decoration is inspiring

The suite was very mediocre and plain. The mattress had a large sag in the middle and old. Not a $200 room.
We thought they had a restaurant but it was only a yogurt fruit cup for sale at breakfast.

12 days after the fact!!! I accidentally left some very valuable and sentimental jewelry under my pillow in room 28. We checked out and drove 6 hours until we realized we left our jewelry. I called and left voice message and text and emails and had no response the day of. The next day I finally spoke to a rude and unprofessional staff receptionist named Bryan. I reached out over text, and phone calls for 2 days after checking out. Ryan seems to be the actual person responding to reviews and text messages and emails. He turned out to be awful to communicate with. The unprofessionalism and lack of courtesy or concern was appalling. Nothing he said he was going to do was done. I was completely lied to and completely disregarded and his responses were such that he was bothered by my calls and messages. He even had the nerve to hang up on me twice after I requested to speak to Isabella and Brandy who were our host. They are the only staff members that should be working there!!

I finally spoke to the GM, Justin that next evening and he said he would personally assist me and contact me. Which never happened. says that because they were so booked that they could not devote any time to check my room or cleaning service department and/or the laundry room for my jewelry. This is what he said he would do the first-day I spoken to him! When he specifically told me he was going to personally check with his cleaning crew, the hotel room and he even said that he would check the laundry room himself. He said he suspected the linens were all swept up and placed in 1 of 3 bins. And he thought the jewelry was loaded with the linens. Justin said he was going to call me by the next day, which never happened!!!! I had a gold necklace and gold cross along with a black necklace and a wedding band under my pillow. I texted 7 days later and all I got was, "the investigation continues". There are no security boxes or safes in the room, and no other way to store valuables.

Not much to complain about really. Lots of potential to add more would be my only comment.

Nothing

A little more lighting in room.

Important to note the room is very basic in terms of quality of everything, beds, towels, etc., and there was no drinking water in the room or filtered water in the clubhouse.

No outlets near bed, had to get an extension cord for my husband's cpap machine. The AC rattled very loudy keeping me awake for the better part of the night. When I told the front desk in the morning a played a recording of the noise they offered me a complimentary coffee.... spent over 300 for room, food and drinks for one night, definitely not worth the money.