Seattle Marriott Bellevue

Very clean people nice

This Marriott was very bad, the floor was very dusty, the bathroom had lots of little hairs in it, the restaurant was closed so there was no room service or breakfast, the coffee appliance was very outdated, it felt more like a motel 6 experience than a 4 star hotel.
This has made me question the quality of Marriotts.

The hotel was great, and the server at breakfast was terrific. The room was clean and it's conveniently located within walking distance of most other "downtown" Bellevue locations.

The staff are very friendly and helpful. The property overall is excellent and very close to public transportation. The bed and pillows were so comfortable that my wife and I are considering buying a mattress from the hotel's website.

This is a great hotel in a great area with excellent service. My only complaint was the M Club. I have seen a better breakfast at a Springhill Suites. It was barely attended and the food offerings were non existent, somewhat embarrassing for a full service Marriott.

Very nice hotel. Easy check in and the guys in front for car valet and parking were very helpful

9/4/2025 - This Marriott hotel reached to its 10 years milestone in July 2025 with modern design at the lobby, and is a typical Marriott namessake hotel - one of 31 Hotel Brands. However, it does not have a swim pool as well as SPA (whirlpool), which in turn lacks some luxury characteristic.

On the other hand, I still enjoyed visiting M Club here, which is the main reason I have been selecting this kind of hotel brand among 31 Hotel Brands.

The check-in experience is very good this afternoon, and staff are very friendly. It is worth noting that this Marriott hotel is managed by Marriott directly, which is able to give members a good points resumption at 1 cent per point - Thank you Marriott!

The customer service is #1 here, e.g., after I had experienced sleeping issues at a sofa bed tonight, I decided to ask for two Quene beds at the front desk at very late night. Whitney, the check-in staff, was able to find a room for me. It is a day & night difference - I will have a great night sleep- Thank you again, Whitney.

Once again, this hotel has a great value (the price and performance ratio) and a great customer service, which outweighs the shortfall of lacking of a pool and SPA.

The overall rating is between 4.5 to 5 stars!

*This review is specifically about the customer service* I received on 8/31 around 10 AM, which was deeply disappointing.

Upon a late-night check-in, I was pleasantly offered a complimentary breakfast and a free room upgrade. The following morning (8/31), I called room service to order breakfast but was informed it wasn't available on weekends. I then placed a pick-up order instead.

When I went to the lobby, a staff member named Kazarah pointed me to a restaurant. I soon discovered it was not the correct restaurant for the complimentary breakfast; it was a different lobby restaurant that was closing in two minutes. I canceled my order and returned to the front desk for clarification.

I asked the manager how many restaurants were on-site. Her only response was, "It depends." I repeated my question, and she condescendingly explained that it "depends on what kind of elite status" I have. After I provided my room number, she saw I am a Gold Elite member and stated that I am not entitled to complimentary breakfast. She claimed she saw no note in the system about this offer, despite being able to see notations for my complimentary room upgrade, late check out and point rewards.

I reiterated that the offer was made at check-in and that such gestures are not uncommon for Marriott. Her solution was to say she would "investigate" by contacting the previous night's staff, a process that she said could take "a couple of days."

When I asked for an immediate resolution, she offered to see if my order from the wrong restaurant was not "extreme" enough to comp. She returned with my two omelets and reluctantly agreed to cover the cost. I left one omelet on the counter and asked if that made it "less extreme" before walking away.

This manager was profoundly hostile, unprofessional, and set a terrible example for her team. Her dismissive and condescending treatment felt targeted and has no place in the hospitality industry, especially at a Marriott property. I will be ensuring my colleagues, friends, and family avoid this establishment.

08/31 update: to top it all of a few moments after I received my bill, I got another one with no explanation, which includes the breakfast the Manager said was comped. I can't believe this level of unprofessionalism actually takes place at a Mariott property. Simple shocked.

staff was friendly. beds were comfortable, amenities included coffee. no pool or hot tub, no bathtub. just sort of boring.

The hotel was super clean and comfy, but honestly not worth $300 a night.

It was very convenient for what I needed to do in town. Room was small but served its purpose.

It is clean . Walkable and easy access

Great property very friendly helpful staff

The hotel was definitely upper crust and very well kept and clean. The room amenities are top notch.

Visit again!

Service an employees were great!