Viva Deluxe Hotel

Hotels
7.9 (2292 reviews)
Ibni Kemal Cad. No:38 Sirkeci , Istanbul , tr

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent, central location (close to Eminönü, Bosphorus, tourist sites)
Many guests reported friendly and helpful staff
Good value for money / price-performance ratio
Breakfast praised as varied and good
Some guests found rooms clean and/or spacious
Cons:
Multiple reports of unfriendly or even rude staff and one report of an attempted scam
Unhygienic complaints (reports of bedbugs, old/unfresh bedding)
Rooms often smaller or darker than pictured; noisy or poor air conditioning
Housekeeping issues (towel shortages) and occasional utilities problems
Inconsistent room quality between guests

Categories

Cleanliness
6.5
Mixed sentiment: several guests report unhygienic conditions (reports of bedbugs, unpleasant/old bedding) while others explicitly called the rooms clean. Overall leans below average due to the serious negative reports.
Service
7.9
Mixed service sentiment: many reviews praise friendly and helpful staff, but there are multiple strong complaints about very unfriendly or poorly treating staff and at least one report of a perceived scam. Overall slightly above target after balancing positive reports against negative incidents.
Location
9.5
Consistently praised: many guests note an excellent, central location (close to Eminönü, Bosphorus, tourist offices) and call the location a major positive.
Room Quality
6
Generally negative: multiple reports of rooms being much smaller than pictured, very dark rooms, noisy/old air conditioning, and poor furnishings. A few guests mentioned spacious rooms, but the dominant sentiment is disappointing room quality.
Amenities
7.9
Standard quality for this hotel tier: amenities are not frequently discussed in the reviews (one comment about utilities being unsatisfactory), so this is set to the target rating.
Value for Money
8.5
Positive: several guests comment on good price-to-quality ratio and that the stay offers good value, though some room/cleanliness issues temper the praise.
Food and Beverage
8.5
Generally positive: breakfast is explicitly praised in multiple reviews (described as excellent and with many options); few negative mentions about food.
Overall Experience
8.4
Mixed but leaning positive: strong location and good value/breakfast lift the experience, while room quality and cleanliness issues and some service complaints reduce it. Aggregated guest sentiment ends slightly above the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:10

Property Description

Modern Accommodation in Sultanahmet

Panoramic Views and Free WiFi
The Viva Deluxe Hotel in Sultanahmet offers modern and non-smoking rooms with panoramic views of Istanbul's Topkapi Palace. Stay connected with free WiFi access during your stay.

Turquoise-themed Soundproofed Rooms
Relax in the soundproofed rooms decorated in calming turquoise tones and natural fabrics. Enjoy amenities like air conditioning, flat-screen TVs, and en suite bathrooms for a comfortable stay.

Traditional Turkish Cuisine and Ottoman Decor
Indulge in daily buffet breakfast and traditional Turkish dishes at the hotel's restaurant adorned with Ottoman-style porcelains. Unwind at the American Bar with a variety of drinks, both alcoholic and non-alcoholic.

Experience the charm of Sultanahmet at Viva Deluxe Hotel. Book now for a memorable stay in Istanbul.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

7.9
Based on 2292 reviews
Cleanliness: 6.5
Service: 7.9
Location: 9.5
Room Quality: 6
Amenities: 7.9
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.4
K
Kusdemir • solo_traveller • be
10
Heel behulpzame mensen en de kamer was volledig inorde
Pros:

Heel vriendelijk personeel

2026-08-08 • via Nuitee
H
Hassan • solo_traveller • lr
8
All in all the place not bad
Pros:

The staff are kind and helpful the location is close to most of tourist offices and nearby bosphorus river

Cons:

The utilities not too pleased

2026-08-08 • via Nuitee
A
Aslan Nahide • solo_traveller • tr
1
Katastrophe
Pros:

Nichts

Cons:

Das Personal war super unfreundlich und haben mich echt schlecht behandelt. Ich kann und werde dieses Hotel auf jeden Fall nicht weiterempfehlen können.

2026-08-07 • via Nuitee
K
Khaled AL thagafi • extended_group • sa
9
اشكر جميع العاملين في الفندق
Pros:

الافطار كان ممتاز والخيارات كثيرة وموقع الفندق ممتاز من حيث قرب الفندق من كل شي معالم بحر مترو كل شي تقريبا

Cons:

لا شيء

2026-08-06 • via Nuitee
Екатерина • family_with_children • bg
8
2026-08-06 • via Nuitee
R
Reem • family_with_children • sa
6
Pros:

مكان مميز مقابل السعر والموقع

2026-08-06 • via Nuitee
B
Bilal • couple • at
3
Preisleistung ok, aber würde es nicht empfehlen. Sehr unhygienisch und unfreundlich
Pros:

Lage

Cons:

2 Menschen com Personal waren maximal unfreundlich und die bettdecken haben irgendwelche bettmilben oder so. Meine freundin hat am nächsten tag einem Juckreiz.

2026-08-06 • via Nuitee
B
Basler • solo_traveller • de
3
Pros:

Good room

Cons:

They were trying to scam me. I booked a beautiful room online, that was quite cheap. But they wanted to give me an ugly room, dark with no window and no furniture. I needed to discuss for hours until I got the room I booked. I would not book again or go there direkt and let me show the room first before I pay. But online is no cancellation possible.

2026-08-06 • via Nuitee
J
Jesus • solo_traveller • es
8
2026-08-06 • via Nuitee
E
EMAD • couple • sa
6
Pros:

قريب من امينونو

Cons:

الشقة صغيرة وعموما كل تركيا غرفهم صغار وحماماتهم صغيره ولو يقدر يسكنك في صندووق برتقال يسويها

2026-08-05 • via Nuitee
D
Derya • family_with_children • at
4
2026-08-05 • via Nuitee
F
Finley • extended_group • au
3
2026-08-04 • via Nuitee
I
Ibrahim • family_with_children • fr
10
Pros:

Le personnel et surtout l'emplacement de lotel et je remercie un employé dede était Supper gentil avc nous🇦🇿🇦🇿🇦🇿🇦🇿🇦🇿

2026-08-03 • via Nuitee
Z
ZHANIBEK • couple • kz
10
2026-08-03 • via Nuitee
E
Eliška • family_with_children • cz
8
Pros:

Skvělé ubytování blízko centra, čisté a za velmi dobrou cenu. Personál byl moc milý, vždy ochotně pomohl, a pokoj byl také skvělý. Určitě doporučuji.

Cons:

Občas hluk z venku ale to se v centrum dá čekat

2026-08-03 • via Nuitee
A
Alsharifa Hiba • solo_traveller • jo
1
Cons:

The room was very dark, room 408 was the worst experience ever

2026-08-02 • via Nuitee
A
Alsharifa Hiba • solo_traveller • jo
1
2026-08-02 • via Nuitee
I
ider1990 • solo_traveller • dz
6
2026-07-25 • via Nuitee
V
Viorel • couple • ro
8
Pros:

locatia este foarte bună, camera spațioasă, curațenie făcută zilnic, mic dejun bunicel, personal ok, raport calitate - preț foarte bun

Cons:

in a doua zi au schimbat prosoapele din patru am rămas cu trei, in ultima zi le-au schimbat din nou, dar am ramas doar cu un prosop pentru intreaga cameră (două persoane), venind seara târziu nu am mai avut posibilitatea să cer remedierea situației

2026-07-25 • via Nuitee
R
rania • family_with_children • de
7
Die Zimmer und Lage sind für den Preis ok
2026-07-25 • via Nuitee