Viva Deluxe Hotel

Hotels
7.9 (2345 reviews)
Ibni Kemal Cad. No:38 Sirkeci , Istanbul , TR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent, central location (close to Eminönü, Bosphorus, tourist sites)
Many guests reported friendly and helpful staff
Good value for money / price-performance ratio
Breakfast praised as varied and good
Some guests found rooms clean and/or spacious
Cons:
Multiple reports of unfriendly or even rude staff and one report of an attempted scam
Unhygienic complaints (reports of bedbugs, old/unfresh bedding)
Rooms often smaller or darker than pictured; noisy or poor air conditioning
Housekeeping issues (towel shortages) and occasional utilities problems
Inconsistent room quality between guests

Categories

Cleanliness
6.5
Mixed sentiment: several guests report unhygienic conditions (reports of bedbugs, unpleasant/old bedding) while others explicitly called the rooms clean. Overall leans below average due to the serious negative reports.
Service
7.9
Mixed service sentiment: many reviews praise friendly and helpful staff, but there are multiple strong complaints about very unfriendly or poorly treating staff and at least one report of a perceived scam. Overall slightly above target after balancing positive reports against negative incidents.
Location
9.5
Consistently praised: many guests note an excellent, central location (close to Eminönü, Bosphorus, tourist offices) and call the location a major positive.
Room Quality
6
Generally negative: multiple reports of rooms being much smaller than pictured, very dark rooms, noisy/old air conditioning, and poor furnishings. A few guests mentioned spacious rooms, but the dominant sentiment is disappointing room quality.
Amenities
7.9
Standard quality for this hotel tier: amenities are not frequently discussed in the reviews (one comment about utilities being unsatisfactory), so this is set to the target rating.
Value for Money
8.5
Positive: several guests comment on good price-to-quality ratio and that the stay offers good value, though some room/cleanliness issues temper the praise.
Food and Beverage
8.5
Generally positive: breakfast is explicitly praised in multiple reviews (described as excellent and with many options); few negative mentions about food.
Overall Experience
8.4
Mixed but leaning positive: strong location and good value/breakfast lift the experience, while room quality and cleanliness issues and some service complaints reduce it. Aggregated guest sentiment ends slightly above the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:10

Property Description

Modern Accommodation in Sultanahmet

Panoramic Views and Free WiFi
The Viva Deluxe Hotel in Sultanahmet offers modern and non-smoking rooms with panoramic views of Istanbul's Topkapi Palace. Stay connected with free WiFi access during your stay.

Turquoise-themed Soundproofed Rooms
Relax in the soundproofed rooms decorated in calming turquoise tones and natural fabrics. Enjoy amenities like air conditioning, flat-screen TVs, and en suite bathrooms for a comfortable stay.

Traditional Turkish Cuisine and Ottoman Decor
Indulge in daily buffet breakfast and traditional Turkish dishes at the hotel's restaurant adorned with Ottoman-style porcelains. Unwind at the American Bar with a variety of drinks, both alcoholic and non-alcoholic.

Experience the charm of Sultanahmet at Viva Deluxe Hotel. Book now for a memorable stay in Istanbul.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

7.9
Based on 2345 reviews
Cleanliness: 6.5
Service: 7.9
Location: 9.5
Room Quality: 6
Amenities: 7.9
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.4
S
Sergio • solo_traveller • es
8
Semana en Estambul con amigos
Pros:

La ubicación es muy buena. El personal muy atento y amables

Cons:

El hotel es antiguo, la moqueta de los pasillos está en mal estado, las ventanas no cierran bien y el desayuno no vale nada.

2026-10-12 • via Nuitee
M
Marjan • family_with_children • ch
9
Es war sehr angenehm und schön.
Pros:

Es lag mitten drin im Zentrum. Zu Fuss war alles erreichbar. Das Personal war sehr freundlich und hat uns geholfen. Vorallem der Mitarbeiter Togrul war sehr freundlich und hat uns bei jeder kleinigkeit unterstützt und geholfen. Im ganzen bin ich sehr zufrieden.

Cons:

Keine Beschwerden.

2026-10-12 • via Nuitee
R
Rolando • solo_traveller • it
8
2026-10-12 • via Nuitee
B
Basheer • extended_group • iq
8
2026-10-11 • via Nuitee
B
Brahim • solo_traveller • dz
8
Pros:

The staff is so funny and professional
Polite and helpful

2026-10-11 • via Nuitee
L
Leonardo • couple • it
9
Pros:

Sono persone molto disponibili🙌

2026-10-10 • via Nuitee
A
abdo • solo_traveller • sa
10
Pros:

الفندق قريب من جميع الخدمات وبالمنطقه القديمه وقريب من البحر والاخ ساميت متعاون جدا

2026-10-10 • via Nuitee
S
Sahar • couple • sa
8
2026-10-10 • via Nuitee
F
Fernández • solo_traveller • ar
10
Vayan
Pros:

El trato de los empleados, son todos muy amables. Además hemos regresado de Capadokya.

Cons:

Me gusto todo.

2026-10-09 • via Nuitee
F
Fernández • solo_traveller • ar
10
Pros:

El trato de todos los empleados es muy amable. El desayuno es riquísimo y hemos vuelto luego de ir a Capadokya.

Cons:

Todo me gusto.

2026-10-09 • via Nuitee
C
chaeyoung • solo_traveller • kr
10
Pros:

Everything is good. .location is good
There were Affordable restaurants near by hotel
Especially samet, dede were very kind
Thank you so much

2026-10-09 • via Nuitee
H
Hijran • family_with_children • iq
9
Excellent stay
Pros:

Excellent location, Nice staff

Cons:

nothing

2026-10-08 • via Nuitee
B
BILAL • family_with_children • fr
10
It was amazing
Pros:

Exceptional stay from start to finish! We stayed for a full week and loved every moment. The location is unbeatable, but the highlight was definitely the staff.

A big thank you to Seyfo for his professionalism and warm hospitality, as well as Togrul, Samet, Dede, and the entire team without exception. Everyone was incredibly helpful and friendly throughout our visit. We will definitely be coming back!

Cons:

the hotel is a little bit old.

2026-10-08 • via Nuitee
A
Alevtina • couple • us
10
Прекрасный отель в отличном месте! С удовольствием остановились бы здесь снова. Рекомендуем!
Pros:

Нам всё очень понравилось! Номер чистый, уютный и комфортный. Завтраки очень вкусные. Отель расположен в самом сердце Старого города, что очень удобно для туристов. До многих главных достопримечательностей Стамбула можно дойти пешком. Отличное расположение!

Cons:

Недостатков не заметили. Всё понравилось!

2026-10-08 • via Nuitee
M
Munassar • solo_traveller • us
10
Samet Dede turu
Pros:

Nice and clean

Cons:

Everything was good

2026-10-08 • via Nuitee
F
Francisco • solo_traveller • pe
10
Pros:

El administrador muy amable

2026-10-08 • via Nuitee
T
Tamer • extended_group • eg
10
Pros:

قريب من كل المعالم السياحيه والسوق والميدان

2026-10-07 • via Nuitee
B
BOLAT • couple • kz
10
Очень хорошо
Pros:

Мне все нравится

Cons:

Все норма

2026-10-07 • via Nuitee
M
Med • extended_group • ru
10
Pros:

Хорошие сотрудники Самит , Тогрул, Мухаммед, Ферхи

Cons:

Еда вкусная

2026-10-07 • via Nuitee
T
Teresa • couple • es
10
Maravillosa atención y ubicación inmejorable
Pros:

Lo mejor es la atención de todos los trabajadores, el hotel está muy bien en relación calidad/precio, la ubicación es inmejorable si quieres estar cerca de todos los sitios emblemáticos, puedes ir andando a todos lados y el desayuno incluido también es muy completo

Cons:

.

2026-10-07 • via Nuitee