Crystal Inn

Hotels
6.9 (107 reviews)
2/1-10 Soi Surin Montri Road T.Taladyai A.Muang Phuket , Phuket Town , th

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Fax/photocopying
Tour desk
Ironing service
Car hire
Packed lunches
See all facilities

Review Highlights

Pros:
Effort made by room maid
Renovated facilities
Cons:
Poor cleanliness
Poorly maintained facilities
Bad location

Categories

Cleanliness
4.15
Horrible synthetic sheets on the bed and poorly maintained facilities.
Service
8.15
The room maid made an effort, indicating a positive service experience.
Location
5.15
Most surrounding businesses and markets have closed down, little reason to go there.
Room Quality
5.15
Renovated years ago, but the facilities are poorly maintained.
Amenities
8.65
Standard quality for this hotel tier.
Value for Money
8.15
Standard quality for this hotel tier.
Food and Beverage
8.65
Standard quality for this hotel tier.
Overall Experience
7.15
Overall sentiment suggests some positive elements, but significant negatives as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 23:03

Property Description

Convenient Location
Located in the heart of Phuket Town, Crystal Inn is just a short stroll away from the vibrant Night Market and Robinson Ocean Phuket, offering guests easy access to local attractions and shopping.

Comfortable Accommodation
The air-conditioned rooms at Crystal Inn are elegantly furnished, featuring modern amenities such as cable TV, refrigerator, and complimentary Wi-Fi. The cozy ambiance and well-equipped bathrooms ensure a pleasant stay for all guests.

Dining and Services
Indulge in authentic Thai dishes at the stylish Crystal Restaurant or opt for room service for a private dining experience. The hotel also provides a tour desk for travel assistance and offers convenient services like newspapers and fax/photocopying.

Experience the best of Phuket at Crystal Inn - book your stay now for a memorable and hassle-free vacation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    People no matter the age stay for THB 300 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 107 reviews
Cleanliness: 4.15
Service: 8.15
Location: 5.15
Room Quality: 5.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 7.15
A
Aneta family_with_children pl
10
2026-02-08 via Nuitee
V
Voyage31932390237 Solo travel
4
Has been
Pros:

The room maid made an effort, but little to commend beyond that.

Renovated ten or a dozen years ago, this joint was once popular with independent travellers. Once a busy area, most of the surrounding businesses and markets have closed down in recent years. Now there is little reason to go there.

Horrible synthetic sheets on the bed, poorly maintained facilities, damaged shower head fell apart completely.

2025-06-28 via Tripadvisor
R
Raphael young couple pg
4
Disappointing
2025-06-10 via Nuitee
F
Francesca solo traveller au
6
Cheaper than many places in the Town, but without the type of value you get at other locations.
Pros:

Good location for walking to shops and restaurants. Old style doors to the bathroom. Blockout curtains covered the entire massive windows.

Cons:

Bathroom felt like it was falling apart (leaky and squished) although the shower was decently powerful. The door to the room did not feel particularly secure. Street noise came straight in.

2025-04-26 via Nuitee
T
Trevor young couple th
5
Passable
Pros:

There was no breakfast available. I was disappointed as I had stayed there before and had an excellent breakfast,

2025-04-07 via Nuitee
P
Pawel solo traveller gb
7
Good
2025-03-24 via Nuitee
J
Jamie solo traveller gb
2
Very poor
Cons:

The man on the check in counter wasn’t very helpful, the room and bathroom were dirty and the bed was extremely uncomfortable, so hard, like sleeping on wood. I had two nights booked but left early was happy to lose out on the money and get something for better value elsewhere

2025-03-17 via Nuitee
T
Theopi young couple gr
9
Superb
Pros:

The hotel is very very close to the old town of Phuket but away from the noise. The hotel is kind of old but it has elevator as many of them in Phuket don't have. That is very convenient. It has 24hour reception but they dont reply to the emails. If you have motorbike there is parking in front of the hotel.

2025-03-10 via Nuitee
M
Margus group ee
9
Superb
2025-03-10 via Nuitee
E
Emil young couple au
9
Superb
Pros:

Very close to Phuket old town. Rooms were clean and spacious
Good value for the price

2025-02-25 via Nuitee
S
Serge young couple ca
6
Pleasant
2025-02-07 via Nuitee
D
dominique partner
8
Pros:

Isolation phonique inexistante ; on a l’impression que l’on dort la fenêtre et la porte ouverte .

2025-02-01 via Nuitee
Z
ZÜLEYHA
4
Göründüğü gibi değil
Pros:

4 günlük phuket seyahatimizde bu otelde kaldık. Otel fotoğraflarda iyi görünüyordu ancak çok eski ve vasat.
Duş almak çok zor çünkü duş başlığını astığınız yer sabit ve oynamıyor su karşı duvara vuruyordu. Banyo da ki lavabolar basmalı ve elinizi yıkamak istediğinizde sürekli basmanız gerekiyor elinizi çeker çekmez su kapanıyor bu yüzden iki el ile yüz yıkamak bile imkansız. Saç kurutma makinesi yok. Yüz havlusu yok. Saç havlusu yok. Sadece old towna yürüterek 5 dakika da ulaşabiliyorsunuz hepsi bu.

2025-01-09 via Nuitee
N
Norikatsu
6
Pros:

good

2025-01-06 via Nuitee
A
Adam young couple gb
9
Superb
2024-12-30 via Nuitee
F
Familia family with young children th
10
Exceptional
2024-12-22 via Nuitee
F
Freya with friends gb
10
Amazing
Pros:

Amazing location, lovely staff, clean room. 10/10 🙌

2024-11-07 via Nuitee
J
Juan with friends es
1
Bad
2024-10-07 via Nuitee
H
Harriet young couple gb
7
Good
2024-07-19 via Nuitee
T
tharateps Family
6
Affordable Hotel Room in Phuket
Pros:

The hotel room is clean and its price is affordable. The hotel receptionists are friendly. Also, it is located in town so it is convenient to travel around Phuket Old Town and other tourist attractions there. However, I faced inconvenience during my stay while taking a shower in the morning. The water was dirty, resulting from a shortage of tap water. Overall, this hotel is advisable for tourists who have limited budget.

2024-06-25 via Tripadvisor