Mercure Pattaya Ocean Resort

Hotels
•
Mercure
7.8 (1623 reviews)
463/100 Moo 9, Pattaya Second Road, Nongprue Banglamung , Pattaya Central , th

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities for kids
Cons:
Poor cleanliness
High price for value
Issues with room size

Categories

Cleanliness
6.8
Several reviews mentioned poor cleanliness, with specific issues noted.
Service
9.3
Staff are frequently described as friendly and helpful.
Location
8.8
Many reviews praised the hotel's convenient and quiet location.
Room Quality
7.3
Mixed sentiments noted about room size and amenities.
Amenities
7.8
Amenities like the pool were praised, but some aspects were lacking.
Value for Money
6.8
Concerns were raised regarding the price relative to the quality of services.
Food and Beverage
7.3
Breakfast received positive comments, but other meal aspects were questioned.
Overall Experience
8.3
Overall, guests enjoyed their stay despite certain drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:52

Property Description

Luxurious Accommodations
Experience comfort and style in our air-conditioned rooms and suites, equipped with modern amenities like flat-screen TVs and minibars. Some units even offer stunning ocean views for a truly memorable stay.

Exciting Facilities
Indulge in our outdoor pool, fitness centre, and kids' club. For relaxation, head to our on-site restaurant and savor a range of delicious local and international dishes. Stay connected with free WiFi throughout the property.

Convenient Location
Located near top attractions like Alcazar Cabaret and Art In Paradise, our hotel offers easy access to the best of Pattaya. With chargeable airport transfer services and on-site parking, your travel convenience is our priority.

Book now and make Mercure Pattaya Ocean Resort your home away from home!

Important information:

Please present the same credit card used to guarantee your booking when checking-in at the property.

Pets allowed at an additional fee of THB 500 per pet

Maximum 2 pets per room

Maximum 10 kg per pet

Pets not allowed in restaurants, pools, water park and children’s clubGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 11 years old and over stay for THB 1,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1623 reviews
Cleanliness: 6.8
Service: 9.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 7.3
Overall Experience: 8.3
H
Hessa • couple • ae
10
2026-03-25 • via Nuitee
J
Jacqueline • family_with_children • nl
9
Pros:

Alles

Cons:

Nuets

2026-03-24 • via Nuitee
P
Pnina • family_with_children • il
9
2026-03-22 • via Nuitee
N
Natali • solo_traveller • th
10
2026-03-22 • via Nuitee
U
Ugur • couple • gb
7
2026-03-21 • via Nuitee
K
kanchana • couple • th
9
2026-03-21 • via Nuitee
L
Lior • family_with_children • il
8
2026-03-19 • via Nuitee
G
Geraldo • couple • br
10
2026-03-17 • via Nuitee
G
Geraldo • couple • br
10
2026-03-17 • via Nuitee
G
Geraldo • couple • br
9
2026-03-16 • via Nuitee
בן ברוך • family_with_children • il
8
2026-03-15 • via Nuitee
T
tof2017 • family_with_children • fr
10
Parfait
Pros:

Personnel très à l'écoute

2026-03-14 • via Nuitee
E
Elina • couple • fi
9
2026-03-13 • via Nuitee
M
Mukhamedova • couple • uz
1
Pros:

ничего

2026-03-11 • via Nuitee
O
OLIVER • family_with_children • de
10
Ein erholsamer Urlaub mit Kind
Pros:

Für meinen Sohn der Wasserpark , das Personal freundlich Kundenorientiet. Immer hilfsbereit einfach perfekt

2026-03-09 • via Nuitee
M
Mikhail • couple • ru
9
Pros:

Завтраки просто шикарные!

2026-03-09 • via Nuitee
S
Shlomo • solo_traveller • th
5
ס״ה בסדר ומטה
Pros:

המיקום מרכזי, חדרים טעון שיפור כמו כן חדר אוכל, המלון מחולק לשלושה מבנים כולם ברמה *** לדעתי מלבד המיקום לא שווה את הסכום

Cons:

שטחים ציבוריים כולל בריכה קטנה

2026-03-09 • via Nuitee
T
Thomas • family_with_children • no
6
2026-03-07 • via Nuitee
G
Goda • family_with_children • in
5
Comfortable Stay, but Several Operational Improvements Needed
Pros:

The location of the hotel is great.

Cons:

While the stay overall was comfortable, there are a few areas where the hotel could significantly improve the guest experience:
Internal transport within the property:

The property is fairly spread out, and a buggy service within the compound (similar to what Holiday Inn offers) would make it much easier for guests to move around comfortably.
Limited bar facilities:

Currently there is only one bar in the hotel, and it is quite small. During peak hours it becomes crowded, so expanding the space or adding another bar/lounge option would improve the experience.

Room essentials and housekeeping:
Many basic room essentials are not stocked proactively. Guests need to call housekeeping repeatedly for simple items that ideally should already be available in the room.

Breakfast variety and replenishment:
The breakfast spread needs more variety. Even basic items such as nuts for cereal were missing, and some dishes that ran out were not replenished in a timely manner, which affected the overall breakfast experience.

Lobby welcome drink hygiene:
The water jar used for the welcome drink in the lobby appeared quite dirty and overdue for cleaning. This gives a poor first impression and should be addressed immediately.

2026-03-04 • via Nuitee
D
Dass • family_with_children • in
10
2026-03-02 • via Nuitee