Sunborn London

Room (aka Cabin) was fantastic.
Staff, Service, Food & Beverages were outstanding.

it was very close to the Excel convention center.

Easy check in, nice room, bit too warm though!
Great staff, especially Alex on Reception

Don’t miss this one, unique accommodation in a surprisingly easy to reach location

Spotless, sparkling.

We had a fabulous overnight stay to celebrate my husband's birthday. The room was spotless, food delicious, and the staff were so welcoming and helpful throughout our stay

Exelent experience loved every minute
Even got an upgrade when we got there

Clean beautiful river view room. Staff were amazing, food delicious, location perfect.

Lovely spacious room, so comfortable and clean.

Everything staff and accommodation was excellent . The breakfast wasn’t very hot and the service inputs was faffy and noisy for other guests . The other guests agreed a hot plate would have been much better than ceramic clinking pots with lids that everyone kept banging throughout breakfast . Other than that it was as brilliant. The staff were so friendly from check-in to cleaners to vet staff and waiters . One waitress was a bit dizzy and left a tray on our table whilst we were getting an update on our coffee and didn’t clean the table next to us very well . I am a caterer and have high waitressing standards but she did do her job with a smile on a Saturday morning .

Common areas are lovely, rooms are great apart from the temperature. We had the fan going all night and the room got no colder. It was 27° in the room. We had to resort to opening the door, which was quite loud being on the City airport flight path

Very friendly and convenient parking easy and near by. Spacious warm and clean room

Very clean room. Good facilities and location

Only issue was accessing lift to and from reception. 1 lift out of service and only way of exiting hotel was by lift which was very busy at times.

Everything good and great sized room .
Staff lovely

Breakfast disappointing but adequate

The Sunborn was not only value for money with the breakfast being included in the price but the venue was really beautiful. The view from the restaurant was spectacular as we watched the sun set over the city scape which then turned into the night time lights. The manager treated us so well and all the staff were friendly and helpful. The roast dinner was delicious and they treated us to special anniversary chocolates. The venue is near the cable car which is then ten minutes from the O2 where we went shopping quickly in the morning before checkout! All in all a fantastic experience.

From start to finish the experience at the Sunborn was nothing but sublime. A stunning yacht, gorgeous room with all the stylish interior. It was a celebration for my partners 50th, so paid for the Birthday package where he walked into Balloons everywhere, including big 50th Balloons, plus champers and very tasty chocolate cake. Food on board was top class and service second to none. Naturally it’s on the pricier side, but had saved up so that we could just enjoy it for what it was. Overall a gorgeous memory made!

Not the best

Staff were excellent

Very comfy room, compact bathroom, only one lift working which seemed a lottery where it stopped. The main bar had been given over to a private party, the upstairs bar felt like a cross channel ferry’s “posh” lounge, and a bit saga holiday. Good location and convenient for transport to London.