Four Points Flex By Sheraton Tokyo Ueno

Hotels
Marriott
7.8 (103 reviews)
7-12-9 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005 , Tokyo , JP

Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Nice shower
Cons:
Small rooms
Expensive breakfast
No spa services

Categories

Cleanliness
7
Mixed reviews on cleanliness; some guests mentioned issues with stains on walls.
Service
8
Service was generally appreciated, with some guests praising the friendly staff.
Location
7.4
Hotel's proximity to key landmarks and public transport was highlighted as a positive aspect.
Room Quality
7.1
Mixed reviews on room quality, with some guests mentioning small room sizes and maintenance issues.
Amenities
7.2
Satisfactory amenities provided, with some guests praising the shower and free water.
Value for Money
6.8
Mixed reviews on value for money, with some guests finding the price high for services offered.
Food and Beverage
7.4
Breakfast and restaurant services were generally well-received, with some guests wanting more variety.
Overall Experience
7.8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-25 04:05

Property Description

Convenient Amenities for a Comfortable Stay - Enjoy complimentary wireless internet access and the convenience of a vending machine during your stay at Ueno Hotel.

Featured Amenities for Your Convenience - Benefit from services like dry cleaning, a 24-hour front desk, and luggage storage provided by the hotel for a hassle-free experience.

Ideal Location for Exploring Tokyo - With Ueno Park, Tokyo National Museum, and Ameyoko Shopping District within walking distance, Ueno Hotel is the perfect base for your Tokyo adventures.

Make yourself at home in one of the 201 air-conditioned rooms with free internet access and private bathrooms. Book your stay at Ueno Hotel for a memorable Tokyo experience.

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • General

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  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.8
Based on 103 reviews
Cleanliness: 7
Service: 8
Location: 7.4
Room Quality: 7.1
Amenities: 7.2
Value for Money: 6.8
Food and Beverage: 7.4
Overall Experience: 7.8
G
Griffin family
10
Pros:

Good spot.

2025-05-03 via Nuitee
M
Monica
10
Pros:

Second time in this hotel, is great and very convenient, is cose to everything.

2025-05-02 via Nuitee
P
Phong
4
Pros:

No comments

2025-04-27 via Nuitee
J
Joelle family
10
Pros:

We enjoyed our stay, it’s stellar location and the amability of the staff!

2025-04-13 via Nuitee
S
Stuart partner
6
Pros:

Tiny room but likely typical for Tokyo.

2025-04-08 via Nuitee
V
Verified traveler
10
Friendly staff and prime location!
Pros:

My sister and I stayed at Ueno Hotel for 10 days—the staff was extremely friendly and helpful and I had no problem speaking with them in English. The room itself is on the smaller side but we could fit a carry on and two checked in bags in our room with enough space to spare for walking around. One thing that did catch us off guard is that the hallways are open-air, a bit different from hotels in the US but it was not a problem for us. The location is also super prime as it’s close to the station and the park, will definitely be booking a stay here again if I come back to Japan!

2025-03-27 via Nuitee
A
Alec
10
Pros:

clean and cozy and cheap!

2025-03-26 via Nuitee
P
Pablo friends
10
Pros:

I stayed in an 2 queen bed type room with its own private outside tub. I absolutely liked the room. I would've loved to see some black out curtains available. Mornings were very bright. Difficult to sleep in with the rooms brightness level without curtains.
I thought it was odd that they was two seperate buildings, yet it wasn't a deal breaker. I enjoyed staying here. Be warned that the street is very noisy at night and even though the area looks like if it's not safe to walk around at night, its very safe. Many women on the street at night. Idk about the area being family friendly after dark with all the bars and womenon the street. In tbe opinion of 2 single guys, we absolutely loved the convenience of having a variety of bars, food, outside markets, convenience stores, and transportation options so close by. I would stay here again.

2025-03-22 via Nuitee
C
Cody partner
8
Pros:

Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.

2025-03-21 via Nuitee
S
Shankar partner
8
Pros:

Very small rooms. No bedside plugs.
Good location. Staff friendly and courteous.
Rooms near good housekeeping.

2025-03-18 via Nuitee
R
Raymond partner
4
Pros:

Staff wasn’t so helpful

2025-03-14 via Nuitee
S
sloane partner
10
Pros:

Host was amazing and very nice man. The property is beautiful. We used a private onsen on site which was such a nice experience. I would recommend to anyone who is coming to the area!!!

2025-03-03 via Nuitee
Y
YI-SHENG partner
8
Pros:

Floor is dusty and the room space is very tight; otherwise, good for its price.

2025-02-21 via Nuitee
L
Lee
10
Pros:

C

2025-02-14 via Nuitee
N
Neil
10
Pros:

Friendly, clean, great for tourists, located near many resturuants and attractions. Would highly recommend

2025-01-30 via Nuitee
E
Elisha partner
10
Pros:

Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!

2025-01-21 via Nuitee
V
Verified traveler family_with_children
6
Pros:

Very very small rooms. If you are travelling with more than just one check-in luggage, don’t expect to be able to fit in unless you choose the bigger size rooms which will be next to the lifts where they will be very noisy.

2025-01-16 via Nuitee
V
Verified traveler
10
Great stay!
Pros:

Friendly staff, quick check in and great showers. Everything needed after a long flight to Tokyo!

2025-01-10 via Nuitee
S
Supakit partner
10
Pros:

Hotel is not far from Ueno station, convenience to connect to subway, JR and skyliner.

2025-01-02 via Nuitee
S
Sebastian
10
Comfortable stay in Ueno
Pros:

Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!

2024-12-24 via Nuitee