30 James Street

I should have trusted my instincts that something wasn’t right when I hadn’t heard from the hotel booking provider for a month reminding me of my upcoming stay.
We arrived yesterday by train to find it was closed and the lady on hotel reception next door said it had been for approximately 2 weeks ! Unfortunately they did not have rooms available and we were in a hurry to get to a football event at Anfield and needed to drop overnight bags off.
Thankfully there were rooms available at hotels on castle street so were able to go there last minute otherwise we would of had to return home and miss the event
I’d payed £173 for 1 night and despite some recent poor reviews I decided it was worth taking a chance and was looking forward to staying at this historical place 😡

Can’t review, got to the hotel yesterday for our booking to find the hotel completely shut. No communication from the hotel advising our booking was cancelled. Had to find last minute accommodation in Liverpool for the night as we had an event booked so couldn’t just go home. Avoid at all costs

Ah, 30 James Street Hotel—where dreams go to die and customer service is apparently a foreign concept. Imagine our delight when we arrived, only to discover that the hotel had vanished into the ether, taking our hard-earned money along for the ride. A disappearing act worthy of a magician, but sadly, without the applause.

Thankfully, the Hilton nearby swooped in like a knight in shining armor, proving that not all hotels are allergic to basic decency. So, if you're considering 30 James Street, save yourself the heartbreak and just throw your money into the Mersey River—it'll be a more satisfying experience. Cheers to the Hilton for restoring our faith in hospitality! 🥂

Went to Liverpool with my friend and stayed at this hotel .the reception stuff are very nice and helpful. The room are very Big the beds are comfortable and the Jacuzzi in the bathroom is amazing.the roof top bar has an amazing view. Will definitely be back again.

Great walking distance from everything.

Very happy with the stay, a great location for bars and pubs etc,

there is parking , but it is restricted to 1.8meters , I just wish the site said the measurements as the vehicle I had was 1.9 so was abit annoying but did find a NCP carpark close by, I did message and try to call prior but didn’t get a response.

The shower and kitchenette was superb, if I wanted to be petty then the tv remote didn’t work very well and took ages to change channels but I really wasn’t too bothered about that

I would certainly stay here again if I was visiting Liverpool , it’s 5 stars from me.

Took £100 security deposit and didn’t refund it. Very disappointed. Can not get in contact with anyone, nobody answers the phone on any of the 3 options, nobody replies to emails and nobody responds to the social media. Outdated room but expected as it’s far past its prime. Would be high end 10+ years ago. don’t waste your money. Room was £130, plus the £100 I’m not getting back? £230 for this shocking hotel.

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The hotel seems a little tired. Not well maintained and staff, although friendly enough, were not really professional. Examples - our room had a broken window! I queried this, wary of being implicated and charged for it, but it was known to staff. Arriving at Sunday breakfast at 8,45, we were told ‘you’ve only got half an hour for breakfast’ On checking in, we had not been told about times of breakfast, or where to locate the dining room. The room, very tired looking apart from the broken window, had no hotel info, no telephone, but was clean enough. Our key card never worked for us - very frustrating at 1am when we had to go down from the 4th floor to reception for help. At least the second time it didn’t work the cleaner was able to let us in! Very disappointing experience. Great location though!

Second visit to the hotel (last being a few years ago) and the condition of the hotel seems to have been deteriorated. Badly sealed bathroom and loose tiles in addition to a missing plug for the jacuzzi bath (also quite stained) being a few notes. Nothing disastrous but just a general feel of neglect which is a shame for what was and could be a fabulous place.

Staff were very professional and friendly, no complaints on staff whatsoever

The stay was lovely. Slightly disappointed the jets in the jacuzzi didnt work.

Ok hotel. Very run down and lots of damages in the room. Ideal location - very central.

The hotel is very run down and not 4 stars as advertised. Rooms look nothing like the pictures and are dirty and dangerous.

Very high quality

Lovely comfortable stay,only complaint would be jacuzzi didn't work ,& not much food left at breakfast,they did bring more,but was a while waiting ,so we had already eaten what we had

Rooms tired and staff said need refit. Got upgraded as the jet bath was broken. Loved the jet bath. Mattresses needed replacing as springs gone. Lots of dust in room and black mould on bathroom tiles. But not a bad stay overall. On site bar and restaurant not open.

Place was not clean and the jacuzzi didn’t work which is what we booked the room for

A little loud on the weekend but an absolutely fantastic experience from top to bottom. Would re-book again if visiting Liverpool. Fantastic location.

Enjoyed our stay, was perfect for what we wanted. Staff very helpful and chatty. Bit disappointing that the roof bar area was shut for refurbishment, we werent told this on booking and it was one of the reasons i had made the booking. The place is tired and in need of renovation which i believe they're in the process of doing.

Super convenient to Liverpool one and some great bars and restaurants nearby. Would recommend as a base for anyone.

Good for one night stay with low income