Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 07:51

Property Description

Central Location in San Cristóbal de Las Casas
Hotel Casa Índigo, nestled in the heart of San Cristóbal de Las Casas, offers a buffet restaurant and free Wi-Fi access. The convenient shuttle services to the airport make traveling a breeze.

Comfortable Rooms with Garden Views
Each room at Hotel Casa Índigo is equipped with a flat-screen TV, cable channels, and a private bathroom with complimentary toiletries. Some rooms even boast serene garden views, providing a peaceful retreat for guests.

Convenient Amenities and Nearby Attractions
Guests can enjoy 24-hour front desk service, a tour desk, and complimentary parking during their stay. Explore the local markets for authentic Mexican cuisine or visit nearby attractions like La Merced Church and the Amber Museum.

Book your stay at Hotel Casa Índigo for a memorable experience in San Cristóbal de Las Casas!

Important information:

Please inform Hotel Casa Índigo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

8.1
Based on 106 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
J
Jesus Carlos
10
Muy bien
Pros:

Todo muy bien, muy amables en general

2024-05-02 • via Nuitee
J
José Luis
4
No vuelvo a llegar al pozo del colchón
Pros:

Los colchones pésimo, mejor dormir en el suelo, se les contento si los cambiaban, teniendo habitaciones vacías y no lo hicieron, no cambias las toallas, siempre las misma en los 7 días que estuvimos y te dejan cafetera pero nunca te ponen café, solo el primer día y un día nos dejaron sin rollo sanitario

2024-01-02 • via Nuitee
M
MOISES • partner
8
Pros:

La cercania con el centro historico...

2022-07-31 • via Nuitee
E
Edna • family
6
Pros:

It is a beautiful property and the concept is very nice, the only downfalls are the beds (hard as a rock) and shower needs to be deep-cleaned or be remodel. Breakfast, excellent, good staff service.

2022-03-19 • via Nuitee
E
Edgar Alejandro
6
Caro para lo que ofrece.
Pros:

Hotel sin estacionamiento, camas duras, no había caliente en la mañana para ducharse, red de internet muy mala.

2020-12-31 • via Nuitee
S
SALOMON
8
Parking is not on the premises
Pros:

Parking is not part of the hotel, but a block away. Very inconvenient, specially if it's raining and you a lot of bags

2020-10-13 • via Nuitee
V
Verified traveler • partner
8
Pros:

The location was ideal for walking to town and seeing sights. We lost a phone while there, and staff were helpful to us to look for it. However we looked under furniture where a very thick layer of dust covered the floors, never been swept under the beds or dressers. Don’t stay in Room 75 until they correct the shower plumbing as the odor is extremely offensive. Breakfasts were very good, juice and fruit and bread are self serve, eggs are served if you ask for it. Generally we enjoyed our stay and would recommend this hotel.

2020-03-11 • via Nuitee
V
Verified traveler • partner
10
Pros:

Excelente ubicación a 3 cuadras de los corredores turísticos, personal muy amable, muy bonito concepto. Volvería a hospedarme ahí

2020-02-16 • via Nuitee
A
almightyjohnson • NONE
6
Interesting medieval dungeon
Pros:

Had a medieval dungeon feel with old timbers and brick. The room was dark, no window in our room, a bit dirty, no a/c or heat and it did get a bit stuffy then cold. Breakfast was good and included: fruit and bread but you need to ask for the made to order eggs. Noisy: from the other rooms, bathrooms, and breakfast area.

2020-02-07 • via Tripadvisor
L
LUIS • partner
8
Pros:

Me gusto el estilo y ubicación, sin embargo creo que por ser estilo rustico no quiera decir que no se cuiden los detalles, ejemplo sellado de puertas y ventanas, acabados en las habitaciones.

2020-02-05 • via Nuitee
H
Hector
8
Pros:

Muy buena ubicación y buena atención el estacionamiento a la vuelta del lugar recomendable

2020-01-14 • via Nuitee
V
Verified traveler • friends
10
Pros:

Céntrico y tranquila la zona muchos comercios excelentes ubicaci

2020-01-10 • via Nuitee
R
RAFAEL ALFONSO
10
HOTEL CENTRICO
Pros:

EXCELENTE HOTEL, MUY CÉNTRICO, DESAYUNO COMPLETO!!!

2019-12-29 • via Nuitee
V
Verified traveler
10
Pros:

El trato del personal fue muy amable y las habitaciones sencillas pero muy cómodas.

2019-10-17 • via Nuitee
M
MARIA GUADALUPE
10
Pros:

Mas que excelente, el trato de Carlos en recepción es lindísima persona, todos muy atentos
el hotel lindo, lo he recomendado a mis amistades que próximamente van a san cristobal

2019-09-30 • via Nuitee
E
Esmeralda
10
Tiene estilo.
Pros:

Me encanto, tiene un estilo único. Solo habría que mejorar un poco la ventilación.

2019-09-19 • via Nuitee
V
Victoria • family
6
Pros:

ubicacion muy buena
habitaciones sin ventilacion y ruidosas

2019-08-20 • via Nuitee
V
Verified traveler • family
8
Pros:

Sfeervol hotel, nette kamers. Helaas spreekt het personeel geen engels

2019-08-10 • via Nuitee
V
Verified traveler
2
Pros:

Tiene diseño antiguo pero está lleno de humedad y es muy caro para los servicios que ofrece. Además si contrata por Expedia no facturan

2019-07-30 • via Nuitee
V
Verified traveler
8
Personal super amable! :)
Pros:

Hotel pequeño pero super lindo, cómodo; el personal super amable!!!... Ahí contraté todos los tours, y pasan por ti al hotel, no sé si por la ubicación del hotel, pero, mi familia y yo eramos los primeros en subir a la camioneta que pasaba por nosotros, así que teníamos la ventaja de escoger los lugares.
Está a 4 cuadras del centro de San Cristobal, distancia super accesible para ir caminando, viendo tienditas, ir al oxxo, a un bar y regresar de la misma manera.

El desayuno es sencillo, pero rico.

2019-07-08 • via Nuitee