HOTEL MYSTAYS Nishi Shinjuku

Hotels
•
Mystays Hotel Group
8 (3372 reviews)
Nishi Shinjuku 7-14-14, Shinjuku-ku , Tokyo , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Laundry
Luggage storage
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Review Highlights

Pros:
Excellent location close to Shinjuku/train station
Friendly, 24-hour reception staff
Good selection of toiletries and grooming items
Large bathtub and quiet rooms in some cases
Luggage storage available
Clean rooms reported by several guests
Cons:
Rooms are very small and cramped for luggage
Dated rooms and bathrooms
Musty/urine-like smell and occasional insects
Breakfast often fixed menu with limited drink choices and can feel pricey
Old/dirty-looking elevator and limited air-con control
Noise from nearby park/area for some guests

Categories

Cleanliness
6.5
Mixed reports: several guests noted strong negatives (urine-like smell, towel with hair, small flies, damp/musty odor) though some reviews called rooms spotless; overall cleanliness concerns lower this score.
Service
9
Consistently positive: multiple reviews praise friendly, 24-hour and helpful staff and nice reception; only minor service issues (e.g., asking for extra towels) mentioned.
Location
9
Strongly positive: repeatedly described as very close to Shinjuku/train station with many nearby restaurants and shops; a few noted uncomfortable nearby park/cemetery but location remains a key strength.
Room Quality
6
Generally negative: many guests described very small, dated rooms and bathrooms, limited space for luggage, poor views and occasional dampness; some positives (quiet rooms, large bathtub) partially offset negatives.
Amenities
8
Mixed-to-good: good selection of toiletries, large bathtub, luggage storage and 24-hour desk praised; issues include an old/dirty-looking elevator, ineffective laundry results and limited AC control.
Value for Money
8
Mixed: several guests call it good value and fair price for location; some mention breakfast as relatively expensive or limited, producing an overall neutral-to-positive rating.
Food and Beverage
8.5
Generally positive but mixed: one guest praised varied, high-quality breakfast offerings in detail; others noted fixed-set breakfasts with limited drink choices or wished for more variety.
Overall Experience
9
Overall impression leans positive due to excellent location, friendly staff and cleanliness in many stays, though room size, dated decor and occasional odors reduce the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:33

Property Description

Convenient Location
HOTEL MYSTAYS Nishi Shinjuku is ideally situated in Tokyo, just steps away from popular attractions like Studio Alta and Yaso Saijo Monument. With Joenji Temple nearby and the city centre a short distance away, guests can easily explore the best of the city.

Comfortable Accommodation
Guests can expect a comfortable stay in air-conditioned rooms equipped with essential amenities such as a desk, kettle, fridge, and safety deposit box. Each room also features a private bathroom with a shower, ensuring a relaxing experience after a day of sightseeing.

Modern Facilities
Enjoy the convenience of on-site facilities including a restaurant, a 24-hour front desk, and free WiFi throughout the property. With bed linen and towels provided in each room, HOTEL MYSTAYS Nishi Shinjuku ensures a hassle-free and enjoyable stay.

Book now for a memorable stay at HOTEL MYSTAYS Nishi Shinjuku!

Important information:

Please note that maintenance work of the water storage tank and water storage tank cleaning will be carried out from 09:00-17:00 on 27th Sep 2026.

Please note that the hot water supply may close at any time between 11:00-15:00 on 27th Sep 2026.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8
Based on 3372 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 6
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 9
J
JUAN PABLO • couple • mx
7
2026-09-19 • via Nuitee
S
SumeshNarain • solo_traveller • za
6
Pros:

Location was good and close to the hub of shinjuku.

Cons:

Rooms were really tiny, wasnt able to open my suitcase fully. Rooms were not clean.

2026-09-19 • via Nuitee
S
Satoshi • couple • jp
10
2026-09-19 • via Nuitee
J
Joseph • couple • de
7
2026-09-19 • via Nuitee
T
Thorsten • solo_traveller • de
10
2026-09-19 • via Nuitee
J
Jacklyn • solo_traveller • ph
10
2026-09-18 • via Nuitee
杉田 • couple • jp
3
朝食の雰囲気が。
Cons:

朝ご飯の対応で日本語喋れるスタッフが1人もいなかった。重たい緑色の窓のカーテン閉めているので、開けてみたらお墓が間近に。朝食は気分良く食べたいものです。お墓は我慢できますが、朝日を遮るのは勘弁して欲しい。以前マレーシアでインド人の経営するホテルに泊まったことがあるけど、それと同じ雰囲気を感じた。

2026-09-18 • via Nuitee
S
Shinya • solo_traveller • jp
10
2026-09-18 • via Nuitee
R
Romina • family_with_children • it
9
2026-09-18 • via Nuitee
T
Thanh Long • family_with_children • vn
8
2026-09-18 • via Nuitee
C
Chun Yu • couple • tw
10
2026-09-17 • via Nuitee
G
Gabriela • solo_traveller • br
8
2026-09-17 • via Nuitee
G
Guy • couple • il
8
Great place in a great location
Pros:

The staff is excellent, extremely cooperative and nice.
Great location.
Always clean.

Cons:

The toilets are on the small side.
The bed is to soft for my liking.

2026-09-17 • via Nuitee
Y
Yitshak • couple • il
7
Pros:

‏מיקום מצויין מלון נקי מאוד אבל חדרים קטנים

2026-09-17 • via Nuitee
K
Kenney • couple • us
10
2026-09-16 • via Nuitee
ちょこ39 • solo_traveller • jp
9
Pros:

必要十分でシンプル

Cons:

特になし

2026-09-16 • via Nuitee
A
Aleš • extended_group • si
8
2026-09-15 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

They have washing machines and dryers they also let you borrow umbrellas the staff is nice and welcoming the rooms are small but hey you're not in japan for the room

2026-09-14 • via Nuitee
I
Ibrahim • family_with_children • ua
5
Pros:

Location only

Cons:

Initial Room was with mold on walls
Air conditioner was very inconvenient

2026-09-14 • via Nuitee
R
ROSA • family_with_children • it
8
Nel complesso l’hotel si trova in ottima posizione(circa 500mt da Shinjuku),le camere sono molto pulite,servizio di lava
Pros:

Posizione,pulizia,accoglienza

Cons:

Camere e bagni piccolissimi

2026-09-14 • via Nuitee