HOTEL MYSTAYS Nishi Shinjuku

Hotels
•
Mystays Hotel Management
8.4 (134 reviews)
7-14-14 Nishishinjuku, Tokyo, Tokyo, 160-0023 , Tokyo , JP
81-3-68537717

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Facilities

Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Elevator
Breakfast available (surcharge)

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Unpleasant odors

Categories

Cleanliness
4.9
The property was extremely dirty with reports of dirty sheets and black mold.
Service
9.4
Staff were described as friendly and helpful despite some issues.
Location
9.9
Great location with many eateries and close proximity to Shinjuku station.
Room Quality
6.9
Room cleanliness issues and reports of unpleasant odors.
Amenities
8.4
Basic amenities present, with useful features like laundry machines.
Value for Money
8.9
Inexpensive hotel consistent with expectations for the price.
Food and Beverage
9.4
Breakfast was culturally diverse and well-reviewed.
Overall Experience
9.4
Overall impression was positive despite some major cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:47

Property Description

Discover the perfect blend of comfort and convenience at HOTEL MYSTAYS Nishi Shinjuku, your ideal home base in Tokyo.

Exceptional Dining Experience
Savor culinary delights at 新宿美食倶楽部「天の川」, offering cooked-to-order breakfasts daily. Enjoy delicious, satisfying meals just steps from your room.

Comfort and Connectivity
Unwind in one of our 105 air-conditioned guestrooms featuring complimentary wireless internet, digital programming, and cozy private bathrooms stocked with essentials like toothbrushes and slippers.

Convenient Amenities
Take advantage of our 24-hour front desk, laundry facilities, and easy elevator access for a seamless stay. Plus, the vending machine is perfect for late-night snacks.

Don’t miss out—book your stay at HOTEL MYSTAYS Nishi Shinjuku today for an unforgettable Tokyo experience!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • General

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Location

Guest Reviews

8.4
Based on 134 reviews
Cleanliness: 4.9
Service: 9.4
Location: 9.9
Room Quality: 6.9
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 9.4
Overall Experience: 9.4
E
Estefania • family_with_children • ar
10
Excelente ubicación. Limpieza y amabilidad del personal.
Pros:

La ubicación. Limpieza. Atencion

2026-07-05 • via Nuitee
E
Eriko • solo_traveller • jp
8
Pros:

早めに到着したので、荷物だけ預かりに行ったのですが、チェックインさせてくれたのでとても助かりました。

2026-07-05 • via Nuitee
J
Jesmeet • solo_traveller • in
9
Pros:

Location, staff, cleanliness

Cons:

Set breakfast with no options on daily basis

2026-07-04 • via Nuitee
K
KAZUYUKI • couple • jp
9
Pros:

価格とスタッフの対応

Cons:

空調が少しジメジメしていた、ドライモードにしても効果が無かった

2026-07-04 • via Nuitee
A
a • solo_traveller • jp
7
2026-07-04 • via Nuitee
J
juanguivt88 • solo_traveller • co
10
Punto estratégico
Pros:

Excelente ubicación, fácil acceso a el metro, tiene restaurantes y supermercados alrededor. Caminando llegas en 5 minutos a shinjuku

2026-07-03 • via Nuitee
L
LONGYING • family_with_children • cn
5
Pros:

很一般，临时过渡一晚但真的没睡着。

Cons:

新宿JR站出来还是走了一段路的，出站口在装修并没有特别近。房间真的太小了，没有走动的空间。床铺上不知道为什么会有很多碎屑。空调风向很难调到两边床都不直吹。一晚上完全没有睡好。

2026-07-03 • via Nuitee
J
Jose Luis • solo_traveller • es
8
Buena Relación Calidad Precio y Ubicación
Pros:

Ubicación, limpio.

Cons:

Habitación pequeña, pero por el precio ubicación merece la pena si solo vas para dormir y pasar el resto del día de visita en Tokio.

2026-07-02 • via Nuitee
G
gagandeep • family_with_children • au
5
2026-07-02 • via Nuitee
U
ulaş umut • family_with_children • tr
6
Gençler için super yer
Pros:

Konumu muhteşem

Cons:

.ancak 2 kişi için iyi odalar çok çok küçük. Aile gelmesin . Personel iyi. Altındaki restoran kötü

2026-07-02 • via Nuitee
M
Marion • couple • fr
9
2026-07-02 • via Nuitee
A
Angela • couple • au
8
Well located hotel near Shinjuku station.
Pros:

Great location, easy walking distance to Shinjuku station. Also very close to the various convenience stores and coffee shops so very easy to get a snack.

Cons:

No improvements needed. It is a great hotel.

2026-06-30 • via Nuitee
H
Hsiu Ping • family_with_children • tw
8
2026-06-30 • via Nuitee
D
Dinnara • family_with_children • au
10
2026-06-30 • via Nuitee
S
Shu-ching • solo_traveller • tw
8
Pros:

6/25 辦理入住時剛好遇到中文說得很好又貼心為我們設想的櫃台人員，真心給他滿分。
從山手線下車後依指標往西口出站，往飯店要十分鐘、一路上有一蘭、 鳥貴族、 蔵壽司、藥妝、 唐吉訶德、運動用品... 非常方便！ 枕頭很好睡、 隔音超級好！

Cons:

房間有點小！

2026-06-29 • via Nuitee
N
Nikolas • family_with_children • id
10
happy on the dhc lotion to ease our skin. so i bought the whole dhc for my own
Pros:

near alot of tourist spot

Cons:

all is good

2026-06-29 • via Nuitee
A
Ayşe • solo_traveller • tr
8
Pros:

Çalışanlar güler yüzlü ve ilgiliydi.

Cons:

Her gün oda temizlemeye gelmelerine rağmen Yatak çarşaf ve yastıklarını değiştirmemişlerdi.

2026-06-29 • via Nuitee
L
Louis • family_with_children • ca
6
2026-06-28 • via Nuitee
I
I Hua • family_with_children • tw
9
2026-06-28 • via Nuitee
R
Ricardo • couple • cl
9
Opción muy conveniente en Tokio
Pros:

La ubicación perfecta. Aunque en un espacio reducido, las habitaciones tienen todo lo que uno pueda necesitar. El personal muy amable

Cons:

Las habitaciones son pequeñas, pero aun así cómodas.

2026-06-28 • via Nuitee