HOTEL MYSTAYS Nishi Shinjuku

Hotels
•
Mystays Hotel Management
8.4 (134 reviews)
7-14-14 Nishishinjuku, Tokyo, Tokyo, 160-0023 , Tokyo , JP
+81 3-6853-7717

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Facilities

Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Elevator
Breakfast available (surcharge)

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Unpleasant odors

Categories

Cleanliness
4.9
The property was extremely dirty with reports of dirty sheets and black mold.
Service
9.4
Staff were described as friendly and helpful despite some issues.
Location
9.9
Great location with many eateries and close proximity to Shinjuku station.
Room Quality
6.9
Room cleanliness issues and reports of unpleasant odors.
Amenities
8.4
Basic amenities present, with useful features like laundry machines.
Value for Money
8.9
Inexpensive hotel consistent with expectations for the price.
Food and Beverage
9.4
Breakfast was culturally diverse and well-reviewed.
Overall Experience
9.4
Overall impression was positive despite some major cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:47

Property Description

Discover the perfect blend of comfort and convenience at HOTEL MYSTAYS Nishi Shinjuku, your ideal home base in Tokyo.

Exceptional Dining Experience
Savor culinary delights at 新宿美食倶楽部「天の川」, offering cooked-to-order breakfasts daily. Enjoy delicious, satisfying meals just steps from your room.

Comfort and Connectivity
Unwind in one of our 105 air-conditioned guestrooms featuring complimentary wireless internet, digital programming, and cozy private bathrooms stocked with essentials like toothbrushes and slippers.

Convenient Amenities
Take advantage of our 24-hour front desk, laundry facilities, and easy elevator access for a seamless stay. Plus, the vending machine is perfect for late-night snacks.

Don’t miss out—book your stay at HOTEL MYSTAYS Nishi Shinjuku today for an unforgettable Tokyo experience!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • General

    Unicode Support false

Location

Guest Reviews

8.4
Based on 134 reviews
Cleanliness: 4.9
Service: 9.4
Location: 9.9
Room Quality: 6.9
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 9.4
Overall Experience: 9.4
F
Fran • solo_traveller • es
9
2026-08-08 • via Nuitee
B
Bjergsen Zhu • couple • tw
10
2026-08-08 • via Nuitee
野尻 • solo_traveller • jp
7
2026-08-08 • via Nuitee
Y
YaoYing • solo_traveller • tw
8
2026-08-07 • via Nuitee
D
Douglas • extended_group • us
7
wonderful and a great bargain for the location. Quiet, yet very close to the liveliness of Shinduku
2026-08-07 • via Nuitee
L
Levi • solo_traveller • hr
8
2026-08-07 • via Nuitee
Y
Yin • couple • tw
8
整體來說還不錯
Pros:

備品充足、乾淨

Cons:

窗戶隔音不好

2026-08-06 • via Nuitee
K
Kumi • couple • jp
2
ゆっくり休むことができなかった。
Pros:

特になし

Cons:

タオルに髪の毛がついてる。
部屋にコバエのような虫がいた。
隣にある公園に、恐らくオールしたであろう若者が朝の7時前からはしゃいでいてうるさくて目が覚めてしまった。
お墓も隣にあるし、夜はあまり歩きたくない場所。

2026-08-06 • via Nuitee
N
NGO • family_with_children • us
5
decent location but it's dated and has faulty smell
Pros:

location is 6-9 minutes from train station and surrounded by many decent restaurants and convenience stores

Cons:

room is dated and smaller than other locations that I've stayed in Tokyo and other cities in Japan. We had carry-ons and barely could open them. The worst part was the faulty smell. The room, smells like urine, not super strong but as soon as we get back to the hotel room, I could smell it. The bath room is also super dated.

2026-08-06 • via Nuitee
A
Alex_Wang_TW • solo_traveller • tw
6
Pros:

1.房間安靜、隔音好
2.浴缸蠻大的
3.交通方便，離車站非常近，走路大約8-10分鐘
4.步行5分鐘過馬路就可以逛街，轉角很大的24小時藥妝店
5.可以寄放行李

Cons:

1.早餐為菜色固定的套餐、非自助式，飲料選擇少，價位來說偏貴
2.大廳在二樓，需爬樓梯或等電梯

2026-08-06 • via Nuitee
Y
yannick • solo_traveller • be
8
2026-08-06 • via Nuitee
T
Tram • family_with_children • us
5
Hotel is very small, and it needs some upgrades.
Pros:

The staffs are friendly. The hotel has a good selection of personal care and grooming items.

Cons:

The rooms are very small. The elevator is old and dirty-looking.

2026-08-06 • via Nuitee
Y
Yi An • solo_traveller • tw
9
Pros:

交通位置很方便，房間隔音也很好，櫃檯人員服務也很好

Cons:

嘗試使用了洗衣機，雖然照步驟操作，但洗完衣服還是不乾淨

2026-08-05 • via Nuitee
A
Aleksandra • family_with_children • pl
7
Pros:

Room

Cons:

Bit dark place

2026-08-04 • via Nuitee
K
Kogorman • family_with_children • es
8
2026-08-04 • via Nuitee
A
Alicia • solo_traveller • us
7
2026-08-04 • via Nuitee
M
Marwen • family_with_children • tn
7
2026-08-04 • via Nuitee
P
pei yu Chen • extended_group • tw
4
Pros:

飯店地點不錯

Cons:

房間真的很小，行李箱打開後就沒有走路的通道了，而且房間非常潮濕，有一個悶悶的味道，住起來不太舒適。

2026-08-03 • via Nuitee
M
Mattia • couple • au
9
Clean rooms with nice reception staff.
Pros:

Nice and close to the train station.

2026-08-03 • via Nuitee
Z
ZIYING • couple • tw
8
2026-08-03 • via Nuitee