HOTEL MYSTAYS Nishi Shinjuku

Hotels
•
Mystays Hotel Management
8.4 (134 reviews)
7-14-14 Nishishinjuku, Tokyo, Tokyo, 160-0023 , Tokyo , JP
81-3-68537717

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Facilities

Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Elevator
Breakfast available (surcharge)

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Unpleasant odors

Categories

Cleanliness
4.9
The property was extremely dirty with reports of dirty sheets and black mold.
Service
9.4
Staff were described as friendly and helpful despite some issues.
Location
9.9
Great location with many eateries and close proximity to Shinjuku station.
Room Quality
6.9
Room cleanliness issues and reports of unpleasant odors.
Amenities
8.4
Basic amenities present, with useful features like laundry machines.
Value for Money
8.9
Inexpensive hotel consistent with expectations for the price.
Food and Beverage
9.4
Breakfast was culturally diverse and well-reviewed.
Overall Experience
9.4
Overall impression was positive despite some major cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:47

Property Description

Discover the perfect blend of comfort and convenience at HOTEL MYSTAYS Nishi Shinjuku, your ideal home base in Tokyo.

Exceptional Dining Experience
Savor culinary delights at 新宿美食倶楽部「天の川」, offering cooked-to-order breakfasts daily. Enjoy delicious, satisfying meals just steps from your room.

Comfort and Connectivity
Unwind in one of our 105 air-conditioned guestrooms featuring complimentary wireless internet, digital programming, and cozy private bathrooms stocked with essentials like toothbrushes and slippers.

Convenient Amenities
Take advantage of our 24-hour front desk, laundry facilities, and easy elevator access for a seamless stay. Plus, the vending machine is perfect for late-night snacks.

Don’t miss out—book your stay at HOTEL MYSTAYS Nishi Shinjuku today for an unforgettable Tokyo experience!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • General

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Location

Guest Reviews

8.4
Based on 134 reviews
Cleanliness: 4.9
Service: 9.4
Location: 9.9
Room Quality: 6.9
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 9.4
Overall Experience: 9.4
E
EMINE • solo_traveller • cy
9
Myondong ve Seul için güzel bir tesis.
Pros:

Konumu çok iyi myondongun merkezine ve meyroya çok yakın. Kendimizi evimizde hissettik kahvaltımızı kendimiz hazırladık kirli çamaşırlarımızı ücretsiz yıkayıp kuruttuk.

Cons:

Odamız küçüktü ama zaten hep dışardaydık.

2026-05-09 • via Nuitee
S
Ståhls • family_with_children • se
8
Pros:

Mindre rum som det ofta är i storstäder. Mycket bra läge och nära till förbindelser. Rent och fräscht. Frukosten sådär.

2026-05-09 • via Nuitee
H
Heba • couple • ae
9
Convenient
Pros:

Great location and great staff i just think it was pricy for that kind of small hotels ! Not worth the price, but the hotel wS the cleanest amongst all hotels i stayed in for 2 weeks

Cons:

Pricy for this size of rooms

2026-05-09 • via Nuitee
L
Li • extended_group • cn
9
2026-05-08 • via Nuitee
T
Theyssa Fernanda • solo_traveller • br
8
Boa localização e praticidade
Pros:

Ficamos dois adultos e duas crianças, quarto oferecia duas camas de solteiro mas eram grandes e confortáveis, conseguiu nos acomodar bem. O quarto é pequeno mas funcional. Chuveiro bom. Funcionários atenciosos, check in rápido, nos auxiliaram com o serviço de despachar bagagem e guardaram as malas sem custos no dia que saímos por algumas horas. Boa localização, pequena caminhada até a estação de Shinjuku, e da para ir a vários outros pontos a pé. Tem um 7 Eleven próximo. Gostamos muito da estadia

Cons:

O preço, mas reservamos na alta temporada.

2026-05-08 • via Nuitee
J
Jeremie • family_with_children • fr
8
2026-05-07 • via Nuitee
늘 • extended_group • kr
3
Pros:

없음

Cons:

체크인 할 때 예약이 안되어 있다고 여권을 제대로 확인 안하고 줄려고 함.

옆에 바로 공동묘지 , 수건은 걸어 놓으면 교체해 준다고 했는데 그냥 쓴거 다시 방에 던저 놓음

2026-05-07 • via Nuitee
S
Sonia • family_with_children • in
10
Brilliant location polite and helpful staff but cramped rooms, perfect for a young couple or singles
Pros:

Location was superb, it’s a central location if you want to travel to any side of Tokyo with the metro trains. Very close to the Nishi Shinjuku entry. 2-3 min walk to shopping malls and the kabukicho streets, hotel Gracery where the Godzilla head is on the hotel. Few restaurants in the lane of the hotel, family mart and 6 eleven at close proximity. It’s quiet. There is a park just across.

Cons:

The rooms are too small. We were 2 adults and 2 kids and had 2 beds in the room. There was literally no extra space, if one had to cross from one side to the other they would have to ensure rest are sitting on the bed. For the price per night having a cramped room was disappointing. You could only have 1 suitcase open at a time and had no closet or extra space to keep anything outside.

2026-05-07 • via Nuitee
S
Sonia • family_with_children • in
7
2026-05-07 • via Nuitee
A
Atsumi • couple • jp
8
Pros:

Good location.

Cons:

Room was very small

2026-05-07 • via Nuitee
A
Amberly • solo_traveller • us
7
2026-05-07 • via Nuitee
育晉 • solo_traveller • tw
6
Pros:

地點不錯

Cons:

隔音不太好，聽得到隔壁咳嗽聲

2026-05-06 • via Nuitee
M
Minako • solo_traveller • jp
10
Pros:

お部屋が綺麗。連泊の時の清掃についてもわかりやすい

2026-05-05 • via Nuitee
F
Fred • solo_traveller • fr
10
2026-05-05 • via Nuitee
K
KUOHUANG • couple • tw
5
2026-05-05 • via Nuitee
Y
Yong • extended_group • us
8
Quiet but close to station with super helpful staff
Pros:

Quiet neighborhood close to Shinjuku station. Many restaurant choices.

Cons:

Small room

2026-05-05 • via Nuitee
A
Andries • couple • tt
9
Very good.
Pros:

Perfect location being just a few steps away from an entrance to the Shinjuku station.

Cons:

No complaints.

2026-05-05 • via Nuitee
M
Michael • couple • de
9
unerwartet positiv
Pros:

Wir waren schon öfter in Shinjuku, erstmals in diesem Hotel - und es war eine gute Entscheidung: ein verhältnismäßig großes Zimmer mit allem was man braucht und mehr als man in der Preisklasse erwarten kann. Prima Lage zum Bahnhof, Einkauf, Restaurants und Park. Ruhig gelegen (wir haben bei offenem Fenster geschlafen) ! Ist fürs nächste Mal vorgemerkt

Cons:

nix :)

2026-05-05 • via Nuitee
L
LAURA • family_with_children • mx
10
2026-05-03 • via Nuitee
X
Xin Ling • couple • my
5
Overall not up to expectations..
Pros:

Location was great and loads of shops around

Cons:

Toilet was not up to expectations; flush had sewage smell, shower drainage wasn’t working properly water took forever to go down; bed wasn’t cleaned properly got a stash of hair on it. What was great is that staffs were attentive and could solve problems quick.

2026-05-02 • via Nuitee