The City

Hotels
8.4 (2525 reviews)
New Elvet , Durham , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Laundry
Luggage storage
Express check-in/check-out
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Value for money
Cons:
Uncomfortable beds
No heating or hot water
Noise issues

Categories

Cleanliness
7.73
Several reviews highlighted cleanliness positively, but issues of discomfort suggest room for improvement.
Service
9.2
Numerous reviews praised the staff for being friendly and helpful, contributing positively to the experience.
Location
9.24
Reviews consistently mention the convenience of the location being central and accessible.
Room Quality
7.19
Mixed reviews regarding room quality, including complaints about uncomfortable beds but some positive aspects as well.
Amenities
8.22
Amenities provided were mentioned positively, though some guests noted the absence of breakfast.
Value for Money
8.68
Many reviews highlighted that the hotel offers good value given its location and facilities.
Food and Beverage
8.23
Positive mentions of the affordable pub and available drinks, despite no breakfast options.
Overall Experience
8.7
Guests expressed a generally positive sentiment about their stays, though some had specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:08

Property Description

Modern Comfort in Durham

Convenient Amenities: Enjoy a bar, free WiFi, and non-smoking rooms at The City Hotel. Benefit from dry cleaning services and luggage storage during your stay.

Cozy Accommodations: Relax in family rooms equipped with flat-screen TVs, private bathrooms, and city views. Rest easy with complimentary bed linen and towels provided.

Outdoor Relaxation: Unwind on the sun terrace or explore Durham through cycling activities. Don't miss nearby attractions like Stadium of Light and Sage Gateshead.

Book your stay at The City Hotel for a memorable experience in Durham.

Important information:

Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 17 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2525 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.7
R
Rosidalva couple gb
10
Nice place. Excellent location
Pros:

All very nice

2026-07-25 via Nuitee
A
Amy solo_traveller gb
7
Pros:

Great location to explore Durham city centre. Close to local amenities and not as loud as I'd expected considering it's above a pub.

Beds comfortable enough and room big enough.

Cons:

The bathroom. The extractor fan looked like it hadn't been cleaned in years, so even if I could've figured out how to turn it on, I wouldn't have. For ventilation that meant that I needed to leave the door open, which would've been fine except the only towel hanger was on the back of the door (one of those hooks that is awful to balance towels on). The bathroom was very small (not the property's fault) but I'm pretty sure they could've found space for a small hand towel hanger. I ended up laying a towel behind the tap for hand drying (not ideal).

2026-07-24 via Nuitee
G
G family_with_children nl
8
2026-07-23 via Nuitee
A
Angela solo_traveller gb
8
Good place to stay
Pros:

Good price and convenient

Cons:

No WiFi

2026-07-23 via Nuitee
A
anne solo_traveller fr
10
Pros:

Super accueil de l'équipe qui a toujours répondu à nos questions. La chambre était propre et l'emplacement est super. Je recommande !

2026-07-23 via Nuitee
S
Shania extended_group gb
10
Amazing. Would definitely recommend.
Pros:

The beds were great, had a good family stay.

Cons:

It’s a bit difficult to access if you have a lot of suitcases. But the staff were super helpful with everything and very kind and lovely people.

2026-07-22 via Nuitee
P
Paola solo_traveller gb
8
Pros:

The room is small and simple but clean and comfortable.

Cons:

The worst aspect is the lack of internet. The WiFi doesn’t work and my mobile didn’t have connection. Also, the toilet was a bit smelly.

2026-07-22 via Nuitee
A
Amy solo_traveller gb
10
Pros:

From the moment I arrived, the staff did everything they could to help, including kindly moving a fridge into my room for all my pre marathon drinks and snacks to survive the warmth! A cozy little room, great vibes and well worth a visit!

Cons:

Nothing not to like about this place!

2026-07-21 via Nuitee
D
Deborah couple gb
10
2026-07-20 via Nuitee
A
Anna solo_traveller es
4
Alojamiento asequible y céntrico pero incómodo y con servicio decepcionante
Pros:

La ubicación es muy céntrica y las habitaciones disponían de hervidor de agua junto con tés, café instantáneo, leche, galletas y algunas chuches. La decoración de la habitación también era acogedora y la ducha tiene buena presión de agua.

Cons:

La habitación y el baño son pequeños y no se puede entrar en la ducha sin abrir la puerta del baño. La cama también es vieja, con muelles que se clavan y cojines incómodos. Lo peor de todo es que no vinieron a hacer la habitación a pesar de poner el cartel en la puerta. También hubo mucho ruido de madrugada uno de los días, que se oía a pesar de usar tapones y auriculares con cancelación de ruido.

2026-07-20 via Nuitee
C
Christopher couple gb
9
Good and would stay again
Pros:

Clean and good location

2026-07-20 via Nuitee
U
Uncle Travelling Matt solo_traveller gb
10
A night before a conference in Durham.
Pros:

Friendly staff, clean room.

Cons:

A little far from the station

2026-07-20 via Nuitee
D
Dena solo_traveller gb
8
Gods stay for a couple of days.
Pros:

Well priced. Centrally located.

Cons:

A little busy and noisy, as it’s in the centre of a university town, but this is to be expected.

2026-07-19 via Nuitee
K
Katherine couple gb
6
Good central location for a city break
Pros:

Small room above the main City pub. So it was a central location for exploring Durham and it was definitely very good value for money.

Cons:

The room was a bit old and tired, but at that price we couldn't expect glamour!

2026-07-19 via Nuitee
C
Charles couple gb
8
2026-07-19 via Nuitee
H
Hogan solo_traveller gb
10
Pros:

The room was fantastic the staff were friendly

Cons:

Couldn't fault it

2026-07-19 via Nuitee
J
Justine Scott solo_traveller nz
6
Pub Charm
Pros:

Location was good and room was as pictured in photos. Budget friendly, Very positive friendly staff on check in.

Cons:

It was noisy. I didn't realise it was in/above an old pub. Lucikly it was only a Thursday night. Not so much pub noise but could hear the guy in the next room and road noise. Ear plugs were supplied on the bed. Otherwise room was spacious.

2026-07-18 via Nuitee
S
SARA solo_traveller gb
8
2026-07-18 via Nuitee
V
Victoria solo_traveller gb
5
Not perfect but would happily go again
Pros:

The bed was soft, there were free sweets and biscuits and they'd obviously invested thought into the interior design - you can see from the picture 😃

Cons:

The shower didn't drain fast enough so the whole bathroom quickly ended up wet. I didn't sleep well at all due to noise and light. There was no one around in the morning.

2026-07-18 via Nuitee
C
Colin solo_traveller gb
7
Owner and Vicki very helpful, but wouldn’t need to stay again.
Pros:

Fine for a one night stay. Close to the Indigo Hotel where I will be bringing a group of 20+ people in September.
Had all I needed for the stay.

Cons:

Unfortunately it coincided with the Argentina/England match so quite noisy in the pub below! Quite a dark bedroom but lighting good.

2026-07-17 via Nuitee