The City

Hotels
8.4 (2432 reviews)
New Elvet , Durham , gb

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Children allowed

Facilities

Non-smoking rooms
Luggage storage
Express check-in/check-out
Ironing service
Non-smoking throughout
Kid meals
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Value for money
Cons:
Uncomfortable beds
No heating or hot water
Noise issues

Categories

Cleanliness
7.73
Several reviews highlighted cleanliness positively, but issues of discomfort suggest room for improvement.
Service
9.2
Numerous reviews praised the staff for being friendly and helpful, contributing positively to the experience.
Location
9.24
Reviews consistently mention the convenience of the location being central and accessible.
Room Quality
7.19
Mixed reviews regarding room quality, including complaints about uncomfortable beds but some positive aspects as well.
Amenities
8.22
Amenities provided were mentioned positively, though some guests noted the absence of breakfast.
Value for Money
8.68
Many reviews highlighted that the hotel offers good value given its location and facilities.
Food and Beverage
8.23
Positive mentions of the affordable pub and available drinks, despite no breakfast options.
Overall Experience
8.7
Guests expressed a generally positive sentiment about their stays, though some had specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:08

Property Description

Modern Comfort in Durham

Convenient Amenities: Enjoy a bar, free WiFi, and non-smoking rooms at The City Hotel. Benefit from dry cleaning services and luggage storage during your stay.

Cozy Accommodations: Relax in family rooms equipped with flat-screen TVs, private bathrooms, and city views. Rest easy with complimentary bed linen and towels provided.

Outdoor Relaxation: Unwind on the sun terrace or explore Durham through cycling activities. Don't miss nearby attractions like Stadium of Light and Sage Gateshead.

Book your stay at The City Hotel for a memorable experience in Durham.

Important information:

Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 17 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2432 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.7
C
Claire • couple • us
10
I accidentally left behind my necklace and they mailed it back to me all the way in the USA - THANK YOU!!
Pros:

Central location, easy access

2026-05-16 • via Nuitee
J
Jane • solo_traveller • gb
6
Comfortable enough for a one night stay.
Pros:

Clean and comfortable.

Cons:

On a very busy traffic-filled road.
Above a pub but I knew that when booking, and the noise wasn’t as bad as I expected.

2026-05-16 • via Nuitee
L
Lynne • couple • nz
8
Great for a short stay
Pros:

Great location in the middle of Durham

Cons:

A bit noisy in the evening from the bar downstairs.

2026-05-14 • via Nuitee
M
marie • solo_traveller • gb
8
2026-05-14 • via Nuitee
I
Iain • solo_traveller • gb
9
2026-05-13 • via Nuitee
E
Elise • couple • au
8
2026-05-12 • via Nuitee
J
Jorge Mario • solo_traveller • cr
10
2026-05-12 • via Nuitee
M
mark • couple • gb
10
2026-05-11 • via Nuitee
K
Keith • solo_traveller • gb
9
2026-05-11 • via Nuitee
A
Andrew • solo_traveller • gb
9
Recommended- excellent value
Pros:

Location excellent. Super friendly and helpful staff. Clean, well equipped room with ensuite

2026-05-11 • via Nuitee
M
MYRA • couple • gb
9
It was great to be near the Cathedral
Pros:

The room. Was clean and well prepared.

Cons:

None

2026-05-10 • via Nuitee
T
Tim • solo_traveller • gb
10
Pros:

Perfect location, room was amazing. Staff helpful. Will definitely return.

Cons:

N/A

2026-05-10 • via Nuitee
P
Patrizia • solo_traveller • gg
8
2026-05-09 • via Nuitee
K
Kathryn • couple • gb
8
Very good value. Clean, comfortable ,felt safe
Pros:

Very good location.
Clean nicely decorated.

Cons:

A bit noisy until the pub closed but as I had been out myself quite late it was fine.
Ideal place to stay after a day and night out.

2026-05-07 • via Nuitee
M
Marilyn • solo_traveller • ca
8
It was a lively weekend in Durham with students celebrating, but I enjoyed the activity and everything quieted down by b
Pros:

Friendly staff, great location. Nothing fancy but everything I needed. Lovely shower.

Cons:

Some stairs to climb.

2026-05-07 • via Nuitee
F
Florian • solo_traveller • be
10
Great experience
Pros:

Très chouette logement. C'était très propre, spacieux et plutôt confortable. L'emplacement est idéal, et le pub juste en dessous est très chouette pour pouvoir prendre un dernier verre. Il y a un peu de bruit, mais rien de très dérangeant.

Nous avons pu déposé nos bagages avant l'heure de check in prévue.

2026-05-07 • via Nuitee
P
Patrizia • solo_traveller • gg
8
2026-05-07 • via Nuitee
S
swiftytravels • solo_traveller • us
9
Pros:

Staff was very kind and helpful at check in. Great location to get around and see the city. Near food shopping and historical sites, making it walkable. We had a pint down at the bar every night making it convenient. Beds were comfortable and bathroom large for the 3 people I was traveling with.

2026-05-06 • via Nuitee
Y
Yvonne • couple • ie
9
Enjoyed location and friendly staff
Pros:

Location

Cons:

Window (provided ear plugs )

2026-05-06 • via Nuitee
H
Henk • solo_traveller • nl
9
Prima plek om Durham te verkennen
Pros:

Locatie

Cons:

n.v.t.

2026-05-05 • via Nuitee