citizenM New York Times Square

Hotels
•
CitizenM
9.2 (4498 reviews)
218 West 50th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
High-quality amenities
Cons:
Small rooms
Cleanliness issues
Inconvenient room layout

Categories

Cleanliness
8.6
Some reviews indicated issues with room cleanliness, such as hair and dirt on bedding.
Service
9.57
Staff was described as friendly and helpful across multiple reviews.
Location
10
Multiple reviews praised the excellent location near attractions.
Room Quality
8.06
Several reviews mentioned the rooms as small and inconveniently laid out.
Amenities
9.09
Positive mentions of the rooftop bar and modern features, despite some limitations.
Value for Money
9.55
Overall, the guests felt the experience matched the price, considering location.
Food and Beverage
9.1
Breakfast received positive feedback for its quality and variety.
Overall Experience
9.6
Overall satisfaction was high despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.

Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.

Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.

Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 4498 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.06
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 9.1
Overall Experience: 9.6
J
Jack • couple • au
7
2026-02-14 • via Nuitee
S
Sabrina • couple • at
6
2026-02-14 • via Nuitee
E
ELENA • couple • mx
10
2026-02-13 • via Nuitee
L
Laleh • solo_traveller • us
10
Pros:

“The room was a bit small but very comfortable. The location was excellent, and the check-in and check-out process was smooth and easy.” Hotel has a small but nice yard to take amazing photo.

Cons:

NOTING. I liked every thing.

2026-02-13 • via Nuitee
Z
Zoé • couple • ch
7
2026-02-13 • via Nuitee
X
Xavier • family_with_children • fr
10
2026-02-13 • via Nuitee
I
Iris • couple • il
9
Pros:

The hotel is located in a perfect area. The hotel is modern and the design is beautiful. The room is cozy and clean but a little too small.
Rich breakfast

Cons:

The room is a bit too small for a couple to stay for more than one night. It would have been nice if there was an option to make coffee/tea.

2026-02-12 • via Nuitee
H
Hugo • solo_traveller • pt
9
2026-02-11 • via Nuitee
S
Santiago • couple • es
10
Todo muy correcto 😍
Pros:

Ubicación , el ambiente y la calidad del hotel . Me gustó todo

2026-02-11 • via Nuitee
F
Fiona ann • couple • es
9
Pros:

The location and the friendly staff

Cons:

If I had to say anything - the toilet paper is the one layer could be better quality

2026-02-11 • via Nuitee
V
Vinnie • family_with_children • us
10
2026-02-11 • via Nuitee
F
Fraiser • couple • gb
10
2026-02-10 • via Nuitee
R
Raquel cestari • couple • br
10
Voltaria com certeza
Pros:

Café da manhã maravilhoso , acomodação e localização também

2026-02-10 • via Nuitee
A
Antonino • couple • it
8
2026-02-09 • via Nuitee
C
Clément • couple • fr
10
Top
Pros:

Emplacement , qualité, confort, silence

2026-02-08 • via Nuitee
S
Sara • couple • fr
10
2026-02-08 • via Nuitee
I
Itay • couple • il
9
Pros:

מיקום מצויין , מתקני החדר ברמה גבוהה
לובי ובר נחמדים

Cons:

גודל החדר

2026-02-08 • via Nuitee
K
katiebB2135WA • Couples
10
Perfect City Break Stay
Pros:

Our expectations were low because it was so reasonably priced, but we were genuinely so happy with our stay. Clean, compact room with amazing iPad tech controls, a massive comfy bed, the best hotel hairdryer I’ve used and a shower you never want to leave. Staff were super friendly and even treated my fiancé to birthday drinks at the bar. Beautiful decor, great rooftop (sadly but understandably outdoors was closed due to snow storm), perfect Times Square location near subways. Ideal place to relax after busy NYC days. Thank you CitizenM ☺️

2026-02-04 • via Tripadvisor
K
kerem • solo_traveller • tr
10
2026-01-31 • via Nuitee
K
Kristina • couple • ee
9
Очень уютный отель в самом центре NY.
Pros:

Безумно понравилось само расположение отеля, вышел и ты на Times square. Очень многие достопримечательности в пешей доступности. Есть куда сходить погулять. Завтракали мы в Cornegie Diner (на выходе сразу налево, 2-3минуты). В отеле Шикарный бар на 21 этаже, где открывается супер красивый вид на здания, вечером просто вид наишикарнейший! Очень понравился нам персонал отеля, ребята в баре - просто молодцы - пообщаться и посоветовать что-то попробовать, куда сходить! Рядом сразу метро, что оочень удобно, проезд в метро 3 доллара, платить удобно Apple pay. Приходилось долго ждать лифты, но это не напрягало. Сам номер конечно очень маленький, напоминает каюту, где туалет с душем напоминают кабину от солярия, а раковина прям в комнате (необычное решение), НО все самое необходимое есть, мы заходили просто в душ и спать - остальное время наслаждались городом и видом в баре). Мне лично не хватило тапочек в номере и может халатика (было прохладно спать у окна, в наше время пребывания был сильный ветер, поэтому кто мерзнет- берите с собой теплую пижамку на зиму). Завтрак в отеле мы не брали. На рецепшене нам вызвали тахи в аэропорт, спасибо.
Нам все оочень понравилось! Месторасположение отеля просто супер - благодаря этому, все минусы становятся плюсами!

Cons:

Мне лично не хватило тапочек в номере и может халатика (было прохладно спать у окна, в наше время пребывания был сильный ветер.
Сам номер конечно очень маленький, напоминает каюту.

2026-01-31 • via Nuitee