citizenM New York Times Square

Hotels
9.2 (4903 reviews)
218 West 50th Street , New York , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
High-quality amenities
Cons:
Small rooms
Cleanliness issues
Inconvenient room layout

Categories

Cleanliness
8.6
Some reviews indicated issues with room cleanliness, such as hair and dirt on bedding.
Service
9.57
Staff was described as friendly and helpful across multiple reviews.
Location
10
Multiple reviews praised the excellent location near attractions.
Room Quality
8.06
Several reviews mentioned the rooms as small and inconveniently laid out.
Amenities
9.09
Positive mentions of the rooftop bar and modern features, despite some limitations.
Value for Money
9.55
Overall, the guests felt the experience matched the price, considering location.
Food and Beverage
9.1
Breakfast received positive feedback for its quality and variety.
Overall Experience
9.6
Overall satisfaction was high despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.

Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.

Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.

Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

9.2
Based on 4903 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.06
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 9.1
Overall Experience: 9.6
A
Amanda couple au
10
Citizen M always hits! Great hotels worldwide!
Pros:

Love the room layout. It’s quite small but very functional. Love the lounge area at the entrance too!

2026-08-15 via Nuitee
A
Ami 3 solo_traveller ch
9
2026-08-15 via Nuitee
A
Ayano couple jp
10
また泊まりたいです!
Pros:

立地がよく、観光がしやすかった。
連泊でしたが毎日部屋の掃除やバスタオルの交換もしてくださっていました。

2026-08-15 via Nuitee
M
MARIA MAR family_with_children es
9
Fantastica. Hemos estado en el CitizenM de Londres y ahora en este y repetiremos seguro.
Pros:

Pedimos 2 habitaciones juntas en plantas superiores con vistas premium y nos alojaron separados en la planta 14 y la 17 y no creo que las vistas desde esas plantas valieran la diferencia de precio que pagamos de unos 300 dólares, sobre todo desde la planta 14. Debian habernos asignado habitaciones de las ultimas plantas del hotel o no habernos cobrado la diferencia de precio por las vistas

Cons:

Pues que uno de los ascensores estaba estropeado y se tardaba mas de 15 minutos en bajar y subir y no lo arreglaron hasta el cuarto dia de nuestra estancia (fuimos 5 días) y que las toallas de manos son muy pequeñas

2026-08-15 via Nuitee
ענת מירה couple il
9
Pros:

הכל היה מושלם
הנקיון המיקום ארוחת הבוקר הצוות הנעים והשירותי

Cons:

חדרים קטנים בצורה מוגזמת !

2026-08-14 via Nuitee
P
Patricia solo_traveller be
9
Great place to stay in central NYC
Pros:

Very helpful and friendly staff, both at the reception and at the bar. The rooftop is a real +, and the location is great. The room was clean, and while small, perfectly sufficient for a few days in NYC. Almost everything is controlled through the iPad in the room, which is convenient.

Cons:

The elevator was under maintenance, and we often had to wait for quite a bit.

2026-08-13 via Nuitee
G
Gebru couple us
9
Pros:

It was very clean

Cons:

The breakfast was very good

2026-08-13 via Nuitee
E
ESTEBAN couple us
10
2026-08-13 via Nuitee
R
Robert couple us
8
Location Location Location
Pros:

Fantastic breakfast and with the bar right there too easy to get a drink or espresso or whatever fantastic location at the center of the Manhattan action Rockefeller Center Times Square Central Park 5th Avenue Carnegie Hall.

Cons:

The room is a bit small maybe not too different from other NYC hotels a little pricey buy again it's NYC.

2026-08-12 via Nuitee
J
Joyce couple us
9
I had a very comfortable stay at your hotel!
Pros:

The breakfast was delicious, it included all of my favorite foods! The room was very small but included everything one needed. It was also very quiet. The staff was exceptional, always positive and helpful.

Cons:

I know you don't have any control over this but when I walked for my NYT, I couldn't help noticing how dirty the street and sidewalk were as I approached Broadway.

2026-08-11 via Nuitee
V
Valentina couple us
10
2026-08-11 via Nuitee
F
Francisco solo_traveller do
6
Pros:

Ubicacion

Cons:

No funcionaban todos los ascensores , muy dificil subir y bajar así

2026-08-11 via Nuitee
P
Perisie solo_traveller us
8
Fun hotel, needs better maintenance
Pros:

Great location, friendly bartenders and food 24 hours.

Cons:

First room had broken window and second had outside shade not working

2026-08-11 via Nuitee
T
T. Peregrine solo_traveller ca
8
Pros:

Room was small but very comfortable. Very clean. Location is excellent. The hotel is on a busy intersection and my room was facing the street, and despite that it was surprisingly quite. Rooftop terrace has nice city views.

Cons:

Staff were not very accommodating or helpful to say the least.
Bed is on the firm side.

2026-08-11 via Nuitee
E
Esther couple es
9
2026-08-10 via Nuitee
M
Marcelo solo_traveller uy
10
2026-08-10 via Nuitee
Y
YUKI couple us
8
2026-08-10 via Nuitee
F
Fabien solo_traveller dk
9
2026-08-10 via Nuitee
A
Ana couple si
10
2026-08-09 via Nuitee
T
Thomas couple us
8
2026-08-09 via Nuitee