citizenM New York Times Square

Hotels
9.2 (4947 reviews)
218 West 50th Street , New York , US
+1 212-461-3638

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
High-quality amenities
Cons:
Small rooms
Cleanliness issues
Inconvenient room layout

Categories

Cleanliness
8.6
Some reviews indicated issues with room cleanliness, such as hair and dirt on bedding.
Service
9.57
Staff was described as friendly and helpful across multiple reviews.
Location
10
Multiple reviews praised the excellent location near attractions.
Room Quality
8.06
Several reviews mentioned the rooms as small and inconveniently laid out.
Amenities
9.09
Positive mentions of the rooftop bar and modern features, despite some limitations.
Value for Money
9.55
Overall, the guests felt the experience matched the price, considering location.
Food and Beverage
9.1
Breakfast received positive feedback for its quality and variety.
Overall Experience
9.6
Overall satisfaction was high despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.

Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.

Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.

Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

9.2
Based on 4947 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.06
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 9.1
Overall Experience: 9.6
Y
Yael • couple • il
10
2026-09-19 • via Nuitee
S
Shlomo • solo_traveller • il
10
2026-09-18 • via Nuitee
M
Michael • couple • gb
8
Great spot to experience everything about Times Square
Pros:

Perfect location. Breakfast was excellent and staff were very helpful, cheery & looked like they genuinely cared.

Cons:

The room was governed by the tablet that operated all lights, black out curtain etc. The system failed one morning leaving us in complete darkness & having to ask for maintenance to fix it to be able to get dressed.

2026-09-18 • via Nuitee
T
TAVAREZ • solo_traveller • es
9
2026-09-17 • via Nuitee
D
Darin • couple • us
8
Fantastic location, comfy room, friendly staff!
Pros:

Location was fantastic, safe, central and close to many subway entrances/exits, room was well equipped and comfy, staff were friendly and helpful and attentive.

Cons:

Room was clean, but a few small issues were missed during full cleaning.

2026-09-17 • via Nuitee
Q
Quentin • solo_traveller • us
8
2026-09-17 • via Nuitee
J
jetstream_21 • solo_traveller • gb
8
Comfy Central CitizenM!
Pros:

Close to all the action. Hot shower and comfy bed. Good aircon. Helpful staff.

Cons:

Lifts could take a while at peak times.

2026-09-15 • via Nuitee
M
Monica • couple • it
10
2026-09-15 • via Nuitee
T
Tammy • family_with_children • us
10
Pros:

Grace was fabulous. Kind, attentive, responsive, great listener.

2026-09-15 • via Nuitee
O
Omnia • couple • us
10
Excellent place to stay if you are visiting NYC
Pros:

Friendly staff
Excellent service
Excellent Cleaning service
Excellent location

Cons:

Everything was great

2026-09-13 • via Nuitee
K
Kegels • solo_traveller • fr
10
2026-09-12 • via Nuitee
R
Rajiv • solo_traveller • ch
9
Pros:

Room and bathroom were clean and modern, though a bit small. Breakfast had plenty of choices and well made food.

Cons:

Elevators too slow and long wait times

2026-09-10 • via Nuitee
P
Pedro • couple • br
10
Melhor localização, excelente escolha.
Pros:

Localização incrível, atendimento impecável, funcionários prestativos, enfim um hotel que recomendo em muito especialmente para primeira visita à NYC.

2026-09-10 • via Nuitee
V
vladimir • family_with_children • ch
9
2026-09-09 • via Nuitee
K
Kanad • solo_traveller • gb
9
Pros:

The staffs behavior and the location.

Cons:

May be bit cheaper as the room sizes are small

2026-09-08 • via Nuitee
A
Angie • solo_traveller • us
10
Not my first review on this place...always worth the stay!
Pros:

I have stayed at many Citizen M's...specifically this location 5 times in the past and it never disappoints! The staff is always amazing and friendly, the facility is clean, and the rooms are perfect for a weekend in NYC. You can't beat the location! I love the Cloud bar, also a nice touch!

Cons:

I really wish they would get secure wifi for working.

2026-09-08 • via Nuitee
D
Dirk • couple • de
10
Perfekt für einen kurzen New York Trip
Pros:

Sauberkeit, das Frühstück und die Freundlichkeit der Mitarbeiter

2026-09-08 • via Nuitee
B
Bonnie • extended_group • us
8
Met what we needed quite well.
2026-09-07 • via Nuitee
M
Marcin • family_with_children • pl
9
As calm as it gets near Times Square
Pros:

Ultra-clean, relaxed, and caring staff, hearty breakfasts. A stone's throw from key attractions in the Big Apple.

Cons:

All good.

2026-09-07 • via Nuitee
J
Julie • family_with_children • fr
10
parfait
Pros:

L’hôtel était très beau, ce qui était bien c’est qu’on n’était pas obligé de rester dans la chambre, il était possible d’aller dans la mezzanine, au rooftop, sur les terrasses, à la réception.

Cons:

rien

2026-09-06 • via Nuitee