citizenM New York Times Square

Hotels
•
CitizenM
9.2 (4764 reviews)
218 West 50th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
High-quality amenities
Cons:
Small rooms
Cleanliness issues
Inconvenient room layout

Categories

Cleanliness
8.6
Some reviews indicated issues with room cleanliness, such as hair and dirt on bedding.
Service
9.57
Staff was described as friendly and helpful across multiple reviews.
Location
10
Multiple reviews praised the excellent location near attractions.
Room Quality
8.06
Several reviews mentioned the rooms as small and inconveniently laid out.
Amenities
9.09
Positive mentions of the rooftop bar and modern features, despite some limitations.
Value for Money
9.55
Overall, the guests felt the experience matched the price, considering location.
Food and Beverage
9.1
Breakfast received positive feedback for its quality and variety.
Overall Experience
9.6
Overall satisfaction was high despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.

Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.

Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.

Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 4764 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.06
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 9.1
Overall Experience: 9.6
Y
Yam • solo_traveller • il
10
2026-06-13 • via Nuitee
L
Lucy • solo_traveller • gb
7
2026-06-13 • via Nuitee
E
Egzona • couple • ch
8
2026-06-12 • via Nuitee
B
Byron • couple • us
9
Amazingly clean and comfortable room with a superb central location after a long day of traveling
Pros:

The rooms were ridiculously clean.
Staff was very accommodating and warm no matter the time of arrival or departure.

Cons:

A bit of construction outside but that’s NY.

2026-06-10 • via Nuitee
J
John • solo_traveller • gb
9
2026-06-10 • via Nuitee
K
Kristina • couple • is
10
2026-06-10 • via Nuitee
M
Macy • couple • us
10
2026-06-09 • via Nuitee
S
Soto • couple • us
10
2026-06-09 • via Nuitee
D
DANIEL • couple • fr
8
Pros:

Emplacement parfait et hôtel très confortable.

Cons:

Impossible de contacter par mail l hôtel après avoir oublié des choses dans la chambre.

2026-06-09 • via Nuitee
N
N9740JAmartinb • Friends getaway • Garden Grove, California
8
Too trendy for this old guy
Pros:

Trendy hotel in Times Square just not for the old guy. I prefer more in suite amenities like coffee in the room. Shower slippery with nothing to hold to (like I said, old guy). The upstairs bar has a great vibe. The location is terrific and yes, the bed is amazing. Marvellous just not my taste.

2026-06-08 • via Tripadvisor
S
Sarah_Newy • Family • Epsom, Surrey, England
10
A peaceful base just off Time Square
Pros:

A tranquil haven after the hustle and bustle of tourist life in the city. Friendly, helpful staff, a cool vibe and a great lobby for chilling in or having a night cap. We didn’t hear a peep from the city once inside. The bedroom was small but had all we needed and, as we didn’t spend much time in there aside from sleeping and getting ready, it was great value for money. A subway line to the airport was just outside the front door, as were numerous bakeries, restaurants, bars and shops.

2026-06-08 • via Tripadvisor
K
Kalonie Askew • solo_traveller • us
10
My new favorite hotel !
Pros:

The staff were very helpful, the atmosphere was very nice and welcoming and the room was very clean. The bed was super comfortable and the view was great.

Cons:

The lighting situation everything is controlled by the iPad so sometimes the light switches didn't work.

2026-06-08 • via Nuitee
M
Máté • couple • hu
10
2026-06-08 • via Nuitee
R
Rowena • solo_traveller • us
9
Excellent hotel
Pros:

We loved the whole vibe of the hotel. Friendly staff, good food, great bed and wonderful shower. Very comfortable! I also loved that our bath towels were refreshed every day

Cons:

We found the bedroom to be a bit warm and stuffy

2026-06-08 • via Nuitee
D
Dan • couple • ro
9
2026-06-06 • via Nuitee
M
Marlene • couple • de
9
Perfekte Lage
Pros:

Freundliches Personal, praktische Lage, leckeres Frühstück

Cons:

Der Roomservice hat zweimal die Handtücher mitgenommen, aber keine neuen gebracht.

2026-06-06 • via Nuitee
A
Anne charlotte • couple • fr
9
Hôtel central et confortable.
Pros:

L’emplacement était très bien et la décoration de l’hôtel. Le personnel sympathique. Petit déjeuner avec pas mal de choix.

Cons:

Les chambres sont petites mais tout de même confortable et bien organisées.

2026-06-05 • via Nuitee
L
Leila • couple • fr
8
A really nice pod-style hotel in the heart of New York. Perfect for a couple days.
2026-06-05 • via Nuitee
L
Lahav • couple • il
8
2026-06-04 • via Nuitee
L
Lauren • family_with_children • us
8
Great vibe, comfy home base for a busy trip to NYC
Pros:

location was perfect for access to the 1 train to get uptown/downtown, very centrally located in Times Square. The main level of the hotel was very comfortable and a good place to hang - also the rooftop bar had good drinks and a great view! The room was quiet, you could not hear outside traffic from the street, and the large window was so nice for natural light and a view of the street below (blackout curtains were awesome though, too).

2026-06-02 • via Nuitee