citizenM New York Times Square

Hotels
•
CitizenM
9.2 (4552 reviews)
218 West 50th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
High-quality amenities
Cons:
Small rooms
Cleanliness issues
Inconvenient room layout

Categories

Cleanliness
8.6
Some reviews indicated issues with room cleanliness, such as hair and dirt on bedding.
Service
9.57
Staff was described as friendly and helpful across multiple reviews.
Location
10
Multiple reviews praised the excellent location near attractions.
Room Quality
8.06
Several reviews mentioned the rooms as small and inconveniently laid out.
Amenities
9.09
Positive mentions of the rooftop bar and modern features, despite some limitations.
Value for Money
9.55
Overall, the guests felt the experience matched the price, considering location.
Food and Beverage
9.1
Breakfast received positive feedback for its quality and variety.
Overall Experience
9.6
Overall satisfaction was high despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.

Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.

Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.

Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 4552 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.06
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 9.1
Overall Experience: 9.6
K
Katarzyna • solo_traveller • pl
10
Huge fan of CitizenM chain
Pros:

Great Staff, design and vibe of hotel

2026-03-07 • via Nuitee
M
Mirlande • family_with_children • us
10
Excellent, pleasant, fun and very convenient location.
Pros:

Room was nice, clean and the IPod that controlled the tv, light and other things in the room.

Cons:

Everything was wonderful.

2026-03-07 • via Nuitee
K
khristian • couple • gb
10
2026-03-07 • via Nuitee
L
Laura • couple • fr
8
2026-03-07 • via Nuitee
H
Heidrun • couple • at
10
2026-03-05 • via Nuitee
F
Franz • family_with_children • at
10
Sehr schön.
2026-03-05 • via Nuitee
S
Soudant • couple • be
9
Pros:

L emplacement et le personnels

2026-03-04 • via Nuitee
K
Kevin • couple • sk
10
The best hotel experience in my life!!
Pros:

Az egesz hely CSODALATOS! A szemelyzet kedves, a check in es out nagyon gyors, mindent magad intezel. A hotel lobbyja gyonyoru es rendezett. A szobabol a kilatas elkapraztato volt, foleg este. Ha visszamegyunk biztosan ezt a szallast fogjuk keresni.

Cons:

MINDEN TETSZETT! THE BESTEST HOTEL!!

2026-03-04 • via Nuitee
A
Amaan • solo_traveller • gb
10
If you want to be in New York and feel like you’re in New York this is the hotel to be.
Pros:

Everything, this is one of the best hotels I’ve ever been. The views, the staff, the cozy home feeling in the rooms, having a room you can alter dedicated to your mood. I will be back

Cons:

Nothing

2026-03-03 • via Nuitee
J
John • couple • vn
10
2026-03-03 • via Nuitee
D
Dooley • solo_traveller • gb
4
2026-03-02 • via Nuitee
X
xavier • extended_group • fr
7
bon
Pros:

Le lieu est moderne et très bien placé. pres de mon nouveau bureau à pieds. Les chambres sont très confortables et avec une vue tout à fait sympathique. les gens sont souriant c'est agréable. le Lobby et le roof top sont très agréable ainsi que la salle de sport.

Cons:

les ascenseurs sont d'une lenteur incroyable et cela fait plusieurs mois que l'on vous indique que les améliorations sont en cours mais rien n'a bougé en 4 mois!

2026-03-02 • via Nuitee
M
Mariliis • family_with_children • ee
9
2026-03-01 • via Nuitee
Q
Quentin • couple • fr
7
Pros:

L'emplacement, les équipements

Cons:

Chambre juste à coté de la cage d'ascenseur, très bruyant

2026-03-01 • via Nuitee
A
Anne • solo_traveller • fr
10
2026-03-01 • via Nuitee
I
Itay • couple • il
9
Pros:

מיקום
ניקיון
מתקנים בחדר

Cons:

מעלית , לאורך כל התקופה (9 לילות), אחת המעליות לא עבדה. לכן לעיתים נאלצנו לחכות יותר מידי למעלית

2026-03-01 • via Nuitee
T
tommaso • solo_traveller • it
8
2026-02-28 • via Nuitee
N
norberto • couple • it
10
2026-02-28 • via Nuitee
M
Marta • couple • br
8
Pros:

Hotel moderno, com excelentes instalações. Muito limpo e bem organizado. Localizado convenientemente perto do metrô, facilitando o deslocamento pela cidade. A equipe foi simpática e prestativa. Com certeza me hospedaria aqui novamente.

2026-02-28 • via Nuitee
A
Antoine • solo_traveller • ae
4
We were disappointed as no hot water in our room shower and we had to change our room and same problem in the replaced r
Pros:

The lobby and location

2026-02-28 • via Nuitee