citizenM New York Times Square

Hotels
•
CitizenM
9.2 (4752 reviews)
218 West 50th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
High-quality amenities
Cons:
Small rooms
Cleanliness issues
Inconvenient room layout

Categories

Cleanliness
8.6
Some reviews indicated issues with room cleanliness, such as hair and dirt on bedding.
Service
9.57
Staff was described as friendly and helpful across multiple reviews.
Location
10
Multiple reviews praised the excellent location near attractions.
Room Quality
8.06
Several reviews mentioned the rooms as small and inconveniently laid out.
Amenities
9.09
Positive mentions of the rooftop bar and modern features, despite some limitations.
Value for Money
9.55
Overall, the guests felt the experience matched the price, considering location.
Food and Beverage
9.1
Breakfast received positive feedback for its quality and variety.
Overall Experience
9.6
Overall satisfaction was high despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.

Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.

Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.

Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 4752 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.06
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 9.1
Overall Experience: 9.6
K
katia • solo_traveller • be
8
Pros:

Proximité time square
Propre
Bon accueil
Déco très sympa

Cons:

Le lit un peu fort haut et accessible que d un côté (pour nous ca allait encore mais pour d autres personnes ca peu etre un peu plus compliqué

2026-05-30 • via Nuitee
M
marcy • solo_traveller • it
10
Pros:

Molto carino pulito ! Bella vista

2026-05-30 • via Nuitee
S
Stefan • solo_traveller • de
9
Sehr schönes Hotel Nähe Times Square. Absolut empfehlenswert.
Pros:

Bin jedes in New York und kann mittlerweile ganz gut vergleichen. Das Hotel liegt wirklich nahe des Times Square und der Broadway Theater. Eines ist gleich gegenüber. Die nächste Subway-Station ist nur wenige Schritte entfernt. Das Hotel sowie die Zimmer sind modern eingerichtet. Absolut sauber. Die Zimmergröße ist wie fast immer in New York begrenzt, jedoch für einen Aufenthalt über mehrere Tage völlig ausreichend. Besonders empfehlenswert ist die Rooftopbar mit super Ausblick über Manhattan. Das Personal war super nett und zuvorkommend. Ich würde nächstes Jahr in jedem Fall wiederkommen.

Cons:

Nichts.

2026-05-30 • via Nuitee
L
Lena • solo_traveller • ch
9
2026-05-30 • via Nuitee
A
Alessandro • couple • it
8
2026-05-30 • via Nuitee
P
P • solo_traveller • tr
10
Mükemmel
Pros:

Gerçekten her şey çok güzeldi. Yine gelsem yine bu otelde kalırım. Tertemizdi. Oda çok şıktı. Odanın ışıklandırması konsepti harikaydı. Çok teşekkür ederim.

Cons:

1015 nolu odanın yanındaki temizlik odasının kapısı çok gıcırdıyor. Temizliği yapan kişi sabah 6-7 gibi başlıyor temizliğe. Uyumak mümkün değil. Odaya yerleşmiştim değiştirmeye üşendim. Her sabah kapı gıcırtısıyla uyandım.

2026-05-30 • via Nuitee
M
Maarten • solo_traveller • nl
10
Fantastisch verblijf voor enkele dagen
Pros:

De locatie is perfect, ontbijt is goed voor de prijs. Personeel is zeer vriendelijk

Cons:

Kamers worden op onregelmatige tijden schoongemaakt.

2026-05-29 • via Nuitee
K
KATHERINE • solo_traveller • gb
10
Clean, modern & great staff
Pros:

Hotel is well located, modern & clean. Staff were great, really friendly and helpful

Cons:

Na

2026-05-29 • via Nuitee
M
Maria Michelle • couple • ch
9
Sehr empfehlenswertes Hotel
Pros:

Tolles Hotel, immer wieder gerne! Lage war Spitze für unseren ersten NY Aufenthalt.

Cons:

Liftsituation man braucht ewigs bis der Lift in den oberen Etagen ist, aber hatten ja Zeit deswegen nicht weiter tragisch.

2026-05-29 • via Nuitee
C
cristofer • couple • us
10
2026-05-28 • via Nuitee
P
Patrícia • couple • br
10
Pros:

Localização perfeita, rooftop lindo, atendimento excelente.

2026-05-28 • via Nuitee
M
Miroslava • couple • cz
5
Skvělá lokalita ale špatná čistota
Pros:

Vynikající lokalita, ale slabá čistota. Občas teče hnědá a špinavá voda z kohoutku, personál neumí uspokojivě vysvětlit proč a neví přesně, zda je zdravé vodu pít či si s ní čistit zuby.

Cons:

Čistota, jasná informace o kvalitě vody z kohoutku na pokoji.

2026-05-28 • via Nuitee
L
louis • couple • za
9
Pros:

Excellent location,friendly helpfully staff,facilities and room top class!!

2026-05-27 • via Nuitee
L
Lenka • solo_traveller • cz
7
2026-05-27 • via Nuitee
R
Rosangela • solo_traveller • br
10
My besta stay on NYC
Pros:

This was the best stay I've ever had in NYC. I loved the hotel, the location, the decor, and the carpet-free rooms, which was great since I have allergies. All of the staff were always very friendly and helpful, with a special shout-out to Grace. Grace is the definition of joie de vivre. The hotel has a cozy and vibrant atmosphere. They were also very flexible and allowed me a late check-out, which helped me out a lot. I will definitely stay at this hotel again!"

2026-05-27 • via Nuitee
R
Rinauda • family_with_children • us
10
2026-05-27 • via Nuitee
J
Janya • couple • us
9
Cons:

took over 3 hours to get extra towels

2026-05-27 • via Nuitee
D
dov • couple • il
8
מקום מעולה חדר קטן כידוע
Pros:

הכל אהבנו פרט לנקיון שלא בוצע בשעות הבוקר המנקה הגיע תמיד בשעות המנוחה לנקות על כן לא ניקו את החדר בכל זמן השייה

2026-05-27 • via Nuitee
N
Noraatc • Couples • Sudbury, Massachusetts
10
Excellent choice for a solo traveler
Pros:

First and foremost, the rooms are too small for two people (and we are not “big and tall”); especially, if you are used to your spacious home, but for a single traveler it is perfect! I travel to NYC frequently without my husband and I wouldn’t hesitate a minute to stay at this welcoming, efficient and modern hotel.

The advantages are:

Fabulous location far enough from Times Square not to hear and see all the hustle and bustle, two metro entrances steps away from the door, excellent Hell’s Kitchen restaurants nearby, and two minutes walk to the nearby Whole Foods supermarket.

Very efficient room equipped with modern technology controls via iPad (easy to adjust the lights and open/close blinds) , small shower/toilet combo, but with excellent waterfall shower, nice design of the lobby with plenty of space to work and eat (we had a great sushi takeout enjoyed there on a rainy evening), welcoming service, fast elevators, free water (still and sparkling) in the dining area…

We had a great stay and I will definitely be returning on my solo trips.

2026-05-26 • via Tripadvisor
N
Netti • couple • hu
10
2026-05-26 • via Nuitee