City Bay Palace Hotel

Hotels
•
Independent
8.2 (51 reviews)
156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh, 00000 , Ha Long , VN
842033636338

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Facilities

Free breakfast
Boat tours nearby
Fitness facilities
Free WiFi
Terrace
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Great location
Effective air conditioning
Cons:
No negatives mentioned

Categories

Cleanliness
7.8
Standard quality for this hotel tier.
Service
8.3
Standard quality for this hotel tier.
Location
8.8
Best little secret in the area, dead center to everything.
Room Quality
8.3
Standard quality for this hotel tier.
Amenities
8.3
Standard quality for this hotel tier.
Value for Money
7.8
Standard quality for this hotel tier.
Food and Beverage
8.3
Standard quality for this hotel tier.
Overall Experience
8
Overall positive experience with excellent location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:38

Property Description

Experience unparalleled comfort and convenience at City Bay Palace Hotel, your perfect tranquil retreat in Ha Long.

Recreation Amenities
Unwind at our excellent fitness center or soak up the stunning views from our terrace. Take advantage of recreational facilities designed to ensure your stay is both relaxing and invigorating.

Dining Options
Indulge your taste buds at our on-site restaurant for an exquisite lunch or dinner. Prefer a cozy night in? Our room service has you covered, along with a complimentary breakfast to kickstart your day.

Business and Connectivity
Stay connected with complimentary Wi-Fi throughout the hotel and make use of our business center for all your professional needs. With express check-in and dry cleaning services, your convenience is our priority.

Don't wait! Book your stay at City Bay Palace Hotel today for an unforgettable experience in Ha Long!

Important information:

  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a negative PCR COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPH

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours

  • Covid

    Negative COVID-19 test result must be of specific type(s): PCR

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 51 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 8
M
Michael • partner
10
Pros:

Best little secret in the area. Had the coldest air conditioning and the location was dead center everything i wanted to be next to.

2025-09-28 • via Nuitee
S
shiruji43 • family_with_children
10
Pros:

すぐ横にハロン市場があり、イカのすり身の天ぷらチャームックが美味しかったです。

2024-05-01 • via Nuitee
T
Tram
10
Pros:

Staff so nice the rooms are clean

2024-03-31 • via Nuitee
S
Shaun William
2
Noise all day and all night long
Pros:

Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise.
Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant.
The noise is allday long.

2023-01-20 • via Nuitee
R
Richard
10
Pros:

Very nice hotel just old but very clean and good service

2023-01-07 • via Nuitee
D
Dayna • partner
10
Pros:

love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend

2022-05-25 • via Nuitee
G
Giang
8
Pros:

Sạch sẽ, tiện nghi và nhân viên rất thân thiện. Rất trung tâm Thành phố, ngay phía trước của chợ Hạ long, rất tiện di chuyển. Giá cả cực kỳ ổn. Nếu quay lại Hạ Long chắc chắn sẽ quay lại ks này.

2022-01-03 • via Nuitee
P
Palle
8
Nice and friendly hotel
Pros:

Friendly staff and a quiet place away from the vibrant city. Shuttle bus to the city centre.

2020-02-02 • via Nuitee
V
Verified traveler • family
10
Pros:

Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.

2020-01-31 • via Nuitee
V
Verified traveler • self
8
Pros:

Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.

2020-01-20 • via Nuitee
F
FREDDIE
10
over all very recommended
Pros:

my stay is very comfortable
location is very close to shopping and food store

2019-10-12 • via Nuitee
G
George
10
Nice hotel with great view of Ha Long Bay
Pros:

My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.

2019-08-03 • via Nuitee
N
NAMHO
6
Pros:

가격대비 쾌적하고 좋았습니다.

2019-04-19 • via Nuitee
P
PIRESKANG • friends
10
Pros:

Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.

2019-03-18 • via Nuitee
V
Verified traveler
8
Pros:

Overall experience

I would like to commend Mr Anh, Hotel Supervisor,

2019-01-22 • via Nuitee
J
Joseph
8
JS Ha Long bay 2018
Pros:

Staff were courteous. Service was completely
Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.

2018-11-19 • via Nuitee
A
Anderson
10
Trip to Ha Long Bay
Pros:

The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend

2018-09-25 • via Nuitee
K
Kevin
10
lovely hotel.
Pros:

I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!

2018-09-23 • via Nuitee
M
Mike
8
Gym is small only one machine to work on
Pros:

Hotel is nice bed is comfortable location is great. But cleaning peoples don’t fill up the snack bar and the gym is small with one machine to work on it’s a disappointment for me.

2018-06-14 • via Nuitee
T
tracy
8
Lovely hotel
Pros:

Three days in halong bay. Front desk arranged boat trip for us that was fabulous. Lovely hotel but not a lot to do on night times no nice restaurants near by

2018-01-19 • via Nuitee