City Inn

Hotels
•
Independent
7.2 (189 reviews)
Lot 275 Jalan Abell, 93100, Kuching, Sarawak, 93100 , Kuching , MY
60-82-414866

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator
ATM/banking
Safe-deposit box at front desk
Free newspapers in lobby
Smoke-free property

Review Highlights

Pros:
Great location
Value for money
Spacious rooms
Cons:
Cleanliness issues
Staff professionalism
Room condition concerns

Categories

Cleanliness
6.35
Some guests mentioned cockroaches and basic cleanliness concerns.
Service
7.32
Service was described as generally helpful, but there were concerns about staff's awareness regarding double charging for tourism tax.
Location
7.86
The location is noted as excellent, especially for access to amenities and transport.
Room Quality
6.31
Rooms described as small and in need of updates; some maintenance issues noted.
Amenities
7.84
Good amenities included water dispensers and basic services.
Value for Money
8.29
Considered good value given the price range.
Food and Beverage
6.85
Nearby dining options rated positively.
Overall Experience
6.82
A mixed experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:17

Property Description

Convenient Room Features
Make yourself at home in one of the 33 air-conditioned rooms with LCD televisions and complimentary wireless internet. Enjoy the privacy of your own bathroom with slippers and a hair dryer at your disposal.

Featured Amenities
Indulge in the convenience of room service, complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Your comfort is our top priority.

Explore Nearby Attractions
With key destinations like Tun Jugah Shopping Center, Kuching Waterfront, and Riverside Shopping Complex within close reach, City Inn is the perfect choice for your stay in Kuching.

Book your stay at City Inn today and experience the best of Kuching hospitality!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KCH

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.2
Based on 189 reviews
Cleanliness: 6.35
Service: 7.32
Location: 7.86
Room Quality: 6.31
Amenities: 7.84
Value for Money: 8.29
Food and Beverage: 6.85
Overall Experience: 6.82
L
Ling • family_with_children • my
8
Pros:

Quite c9lean

2026-01-19 • via Nuitee
D
Doris • family_with_children • at
8
2026-01-13 • via Nuitee
A
Andy • family_with_children • my
7
Pros:

"I enjoy staying here as the location is excellent, it offers great value for money, and the rooms are large and clean."

Cons:

"Cockroaches in the bathroom need to be addressed by management. Also, a friendlier and more smiling staff would be much appreciated."

2025-12-28 • via Nuitee
J
JOSEPH • family_with_children • my
6
tilam dan cadar serta deco dlm bilik mesti upgrade
Pros:

air kuat👍🏻

Cons:

bilik kurang memuaskan.agak berbau

2025-12-27 • via Nuitee
M
Mohd Baizuri • extended_group • my
8
Bersih dan selesa
Pros:

Boleh check in awal kalau ada kekosongan bilik, housekeeping hari2 bersihkan bilik,tukar tuala,bilik /bilik air luas,air kuat dan yg paling penting ada ruang selesa untuk solat

Cons:

Wi-Fi perlahan sangat

2025-11-15 • via Nuitee
J
JESPER • family_with_children • my
9
2025-11-04 • via Nuitee
H
Hadzyan • family_with_children • my
5
2025-11-03 • via Nuitee
J
Jie Ling • solo_traveller • sg
6
STAFF COLLECTS TOURISM TAX AGAIN WITHOUT CHECKING
Pros:

DO NOT DOUBLE PAY THE MALAYSIAN TOURISM TAX TO STAFF. When you book on booking.com, the platform already collects the tourism tax. But the staff will collect it again at check-in without checking or asking. DO NOT PAY IT AGAIN. We only realised when checking our receipt.

Location is decent and near amenities. Price is value for money. Cleanliness is basic but the whole floor smells like cigarettes. No frills. Good that has water dispenser

Cons:

The staff doesn’t even check or ask before collecting tourism tax. It is strange they are not aware to check if the guest already paid. This seems like an accounting problem.

2025-10-15 • via Nuitee
P
Panichella • family_with_children • ca
6
You get what you paid for.
Pros:

It had lots of good restaurants around it. The beds were good. Staff were always smiling and ready to help.

Cons:

I had a room on the 4th floor and no wifi reaches there so they found me a room in the 3rd flood wifi worked great there. The 2 rooms I had had leaky sinks. 1st room had ants but second was ok

2025-10-14 • via Nuitee
M
maxxff88 • family_with_children • pl
7
Best location for bako bus pick up
Pros:

Very nice staff, friendly and welcoming, free water distributor, location is perfect for bako bus stop (the bus stop is just vis a vis the hotel)

Cons:

Very small room, there was hardly any space to put your suitcase. The a/c needs cleaning/fumigation. The room needs some refreshing or renovation.

2025-10-09 • via Nuitee
A
Abdul Manap • family_with_children • my
5
2025-09-30 • via Nuitee
S
Sanayah • family_with_children • my
9
2025-09-15 • via Nuitee
K
Karl • couple • be
8
Goeie prijs kwaliteit
Pros:

Locatie, 24h security, lage prijs

Cons:

Verouderde kamer, badkamer verouderd

2025-09-15 • via Nuitee
K
Karl • couple • be
8
2025-09-15 • via Nuitee
N
Norhafizah • extended_group • my
7
2025-09-02 • via Nuitee
L
Lise • family_with_children • id
10
Pros:

Very big bathroom

2025-08-23 • via Nuitee
M
Mohd • couple • my
7
2025-08-10 • via Nuitee
R
Rubaini • solo_traveller • my
10
2025-08-06 • via Nuitee
M
Mohd Kamaruddin • couple • my
6
2025-07-31 • via Nuitee
W
Winnie • solo_traveller • nl
10
Happy!
Pros:

Nothing to complain. Very sweet staf and perfect place.

Cons:

All well.

2025-07-26 • via Nuitee