Best Western Nairobi Upper Hill

Hotels
•
Best Western
8.7 (655 reviews)
2nd Ngong Avenue , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast options
Cons:
Small rooms
High prices during off-season
Inconsistent WiFi

Categories

Cleanliness
8.88
Very clean as mentioned in multiple reviews.
Service
9.35
Friendly staff and helpful service are highlighted in various reviews.
Location
8.89
Convenient location noted, with easy access to amenities.
Room Quality
7.84
Rooms are described as decent but small; some guests had issues with the beds.
Amenities
8.37
Good variety in amenities like the pool and connections to other hotel facilities.
Value for Money
8.33
Some value for the price, but noted high cost can deter.
Food and Beverage
8.88
Breakfast options are appreciated, though some items may run out.
Overall Experience
9.05
Overall positive experience, enjoyed due to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:56

Property Description

Luxurious Amenities
Best Western Nairobi Upper Hill offers a range of luxurious amenities including free WiFi, an outdoor pool, a fitness centre, and a garden. Guests can relax and unwind in style during their stay.

Comfortable Accommodation
All guest rooms at the property provide a comfortable retreat, with a seating area and some offering scenic garden views. Each unit is equipped with essential facilities such as a desk, flat screen TV, telephone, and electric kettle for utmost convenience.

Delicious Dining Options
Indulge in a culinary experience at the onsite restaurant serving a delightful selection of European dishes. Start your day right with a continental or full English/Irish breakfast.

Experience the epitome of comfort and convenience at Best Western Nairobi Upper Hill. Book now to secure your unforgettable stay!

Important information:

The swimming pool is located at Fairview Hotel within 1 minutes’ walk from Town Lodge Upperhill accessible through an interconnecting gate.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 655 reviews
Cleanliness: 8.88
Service: 9.35
Location: 8.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 9.05
F
frank reidy • solo_traveller • gr
8
2026-03-13 • via Nuitee
K
Kamuyu • extended_group • ke
8
2026-03-13 • via Nuitee
N
Naomi • couple • gb
10
A perfect place to crawl in from the airport for one nights stay.
Pros:

Quiet. Easy access from airport.

2026-03-12 • via Nuitee
J
Jonas Gärtner • couple • ch
7
Cons:

Warmwasser funktionierte nicht. Konnte behoben werden. War nervig
Bett zu lang. Tür konnte nur halb öffnen

2026-03-12 • via Nuitee
K
KELTHUZAD • solo_traveller • sk
9
2026-03-11 • via Nuitee
K
KELTHUZAD • solo_traveller • sk
9
2026-03-09 • via Nuitee
U
Unggul • family_with_children • id
9
2026-03-09 • via Nuitee
S
Shollay • solo_traveller • za
8
Good Value for Money Business Stay
Pros:

Service was good - Faith and John are on the ball in the morning. Cappucino's were good and the traditional kenyan breakfast options were also welcome and tasty

Cons:

The breakfast i felt needed more in terms of continental meats and cheese. also, the quality of the chicken smoky sausage you serve is the worst in Kenya - you could consider a better sausage even from farmers choice as an alternative. Also invest in a Vacuum pump flask to Dispense the tea and coffee as the current flask's with their manual lids are a safety hazard guests loosen them and then they fall off when pouring spilling hot liquid everywhere

2026-03-09 • via Nuitee
D
Daisy • solo_traveller • ke
4
Pros:

The location was good

Cons:

The washrooms and bathroom was smelling bad.
There was no parking and the walkways were uncovered so I was rained on on the way to restaurant.

2026-03-08 • via Nuitee
M
Michael • solo_traveller • de
8
Pros:

Relativ zentrale Lage, Gäste können das Gartenrestaurant und den großen Pool des angrenzenden Hotels "Fairview" nutzen. Das Frühstück ear sehr umfangreich.

2026-03-08 • via Nuitee
E
Edward • solo_traveller • bw
9
2026-03-06 • via Nuitee
A
Alice • solo_traveller • ke
9
2026-03-05 • via Nuitee
K
KELTHUZAD • solo_traveller • sk
9
2026-03-05 • via Nuitee
N
Nina • solo_traveller • se
9
Pros:

Wonderful staff. Great location. My room was simple but really had everything I need. Great office space and a big plus with the access to the garden/restaurant and pool at Fairview.

2026-03-03 • via Nuitee
P
Pitso • solo_traveller • za
10
2026-02-28 • via Nuitee
M
MARTIN • solo_traveller • ke
9
2026-02-27 • via Nuitee
I
Ioana Maria • solo_traveller • ro
10
Pros:

Oasis in the middle of Nairobi, well located, with the best garden garden you can imagine, spacious, clean rooms, attentive staff and a luxurious breakfast. All at an affordable price. What more could you ask?

2026-02-27 • via Nuitee
S
Sylvia • couple • ca
10
2026-02-25 • via Nuitee
D
Dylan • couple • ca
10
Excellent
Pros:

Good check in check out time.Excellent breakfast,staff and ambience

2026-02-24 • via Nuitee
U
Urmila • solo_traveller • nl
9
Prima.
Pros:

Werknemers waren vriendelijk en hulpvaardig.

Cons:

Buffet prima voor ieder die alles eet, iets minder vegetarisch en was wat prijzig.
Uiteraard kun je ook a la card eten.

2026-02-24 • via Nuitee