Best Western Nairobi Upper Hill

Hotels
•
Best Western
8.7 (655 reviews)
2nd Ngong Avenue , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast options
Cons:
Small rooms
High prices during off-season
Inconsistent WiFi

Categories

Cleanliness
8.88
Very clean as mentioned in multiple reviews.
Service
9.35
Friendly staff and helpful service are highlighted in various reviews.
Location
8.89
Convenient location noted, with easy access to amenities.
Room Quality
7.84
Rooms are described as decent but small; some guests had issues with the beds.
Amenities
8.37
Good variety in amenities like the pool and connections to other hotel facilities.
Value for Money
8.33
Some value for the price, but noted high cost can deter.
Food and Beverage
8.88
Breakfast options are appreciated, though some items may run out.
Overall Experience
9.05
Overall positive experience, enjoyed due to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:56

Property Description

Luxurious Amenities
Best Western Nairobi Upper Hill offers a range of luxurious amenities including free WiFi, an outdoor pool, a fitness centre, and a garden. Guests can relax and unwind in style during their stay.

Comfortable Accommodation
All guest rooms at the property provide a comfortable retreat, with a seating area and some offering scenic garden views. Each unit is equipped with essential facilities such as a desk, flat screen TV, telephone, and electric kettle for utmost convenience.

Delicious Dining Options
Indulge in a culinary experience at the onsite restaurant serving a delightful selection of European dishes. Start your day right with a continental or full English/Irish breakfast.

Experience the epitome of comfort and convenience at Best Western Nairobi Upper Hill. Book now to secure your unforgettable stay!

Important information:

The swimming pool is located at Fairview Hotel within 1 minutes’ walk from Town Lodge Upperhill accessible through an interconnecting gate.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 655 reviews
Cleanliness: 8.88
Service: 9.35
Location: 8.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 9.05
Z
Zabo • solo_traveller • ae
8
Sympa pour une nuit
Pros:

L’hotel est dans une rue très calme, l’entrée sécurisée et le personnel vraiment adorable. Belle première impression de Nairobi.

Cons:

Les chambres sont grandes mais un peu vetustes et elementaires. Ça manque un peu d’âme et l’hotel est assez excentré..

2026-04-11 • via Nuitee
J
Joy Dor💌 • family_with_children • ug
10
2026-04-09 • via Nuitee
T
Thandiwe • solo_traveller • zw
9
2026-04-09 • via Nuitee
裕 • solo_traveller • jp
8
All of the things were comfortable for me.
Pros:

Clean room and perfect security

Cons:

Nothing

2026-04-08 • via Nuitee
E
Eric Rutagwenda Muyenzi • family_with_children • rw
7
2026-04-08 • via Nuitee
A
Adam • solo_traveller • nl
9
2026-04-07 • via Nuitee
N
Nils • solo_traveller • za
9
Great value for money and friendly team.
Pros:

It was clean, staff were friendly and the room was adequate! I missed an AC

2026-04-06 • via Nuitee
P
Polina • family_with_children • ru
10
Pros:

Прекрасный отель. Чистота везде, свежее постельное и полотенца. Хорошая уборка. В номере классный гель для душа, лежит мыло, есть вода питьевая. Есть сушилка для белья, шкаф. Каждый день подкладывают кофе / чай. Одно удовольствие было здесь остановиться. Ну, а завтраки - выше всяких похвал. Просто чудесные, не хотелось уходить оттуда :) Отзывчивый и дружелюбный персонал. Спасибо за комфортный отдых.

Cons:

Нет тапочек. Я понимаю, что в Кении это почему-то не очень распространено, но хотелось бы иметь тапочки в номере. Во всём остальном нареканий нет.

2026-04-06 • via Nuitee
P
Pengzhan • solo_traveller • gb
9
2026-04-05 • via Nuitee
F
Fabio Maria • solo_traveller • it
9
2026-04-05 • via Nuitee
P
Pengzhan • solo_traveller • gb
9
2026-04-05 • via Nuitee
M
Maaike • solo_traveller • nl
9
prima
Pros:

cooperation with the adjacent Fairview Hotel.

2026-04-03 • via Nuitee
L
Leidya • family_with_children • eg
8
2026-04-02 • via Nuitee
J
June • solo_traveller • tz
9
2026-04-01 • via Nuitee
K
Karl • couple • de
10
2026-03-31 • via Nuitee
E
Enrico • solo_traveller • it
10
2026-03-30 • via Nuitee
A
Aurelie • couple • re
8
Pros:

Restaurant-bar dans un jardin au coeur de la ville très agréable.
Check-out tardif et bagagerie à disposition.
Bon petit déjeuner avec du choix.
Hôtel très sécurisé.

Cons:

Chambre assez étroite et peu insonorisée.

2026-03-29 • via Nuitee
M
Mohamed Yehia • solo_traveller • sa
9
2026-03-28 • via Nuitee
C
Carlo Alberto • solo_traveller • it
8
Comfortable stay in a good hotel for work trip
Pros:

Everything except for soundproofing. Nice pool of the nearby hotel and excellent restaurant in the garden. Good breakfast and nice staff. Finally a plus for free late checkout until 1 pm

Cons:

Paper thin walls, you can hear everything even with earplugs. This is a shame because apart from this issue my stay was perfect. Also blackout curtains did not filter sunlight and the room was too clear in the early morning

2026-03-28 • via Nuitee
M
Marta • solo_traveller • es
10
Estancia muy agradable
Pros:

Personal muy amable y servicial. Alojamiento bien ubicado y muy limpio.

Cons:

Nada

2026-03-27 • via Nuitee