Best Western Nairobi Upper Hill

Hotels
•
Best Western
8.7 (788 reviews)
2nd Ngong Avenue , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast options
Cons:
Small rooms
High prices during off-season
Inconsistent WiFi

Categories

Cleanliness
8.88
Very clean as mentioned in multiple reviews.
Service
9.35
Friendly staff and helpful service are highlighted in various reviews.
Location
8.89
Convenient location noted, with easy access to amenities.
Room Quality
7.84
Rooms are described as decent but small; some guests had issues with the beds.
Amenities
8.37
Good variety in amenities like the pool and connections to other hotel facilities.
Value for Money
8.33
Some value for the price, but noted high cost can deter.
Food and Beverage
8.88
Breakfast options are appreciated, though some items may run out.
Overall Experience
9.05
Overall positive experience, enjoyed due to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:56

Property Description

Luxurious Amenities
Best Western Nairobi Upper Hill offers a range of luxurious amenities including free WiFi, an outdoor pool, a fitness centre, and a garden. Guests can relax and unwind in style during their stay.

Comfortable Accommodation
All guest rooms at the property provide a comfortable retreat, with a seating area and some offering scenic garden views. Each unit is equipped with essential facilities such as a desk, flat screen TV, telephone, and electric kettle for utmost convenience.

Delicious Dining Options
Indulge in a culinary experience at the onsite restaurant serving a delightful selection of European dishes. Start your day right with a continental or full English/Irish breakfast.

Experience the epitome of comfort and convenience at Best Western Nairobi Upper Hill. Book now to secure your unforgettable stay!

Important information:

The swimming pool is located at Fairview Hotel within 1 minutes’ walk from Town Lodge Upperhill accessible through an interconnecting gate.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 788 reviews
Cleanliness: 8.88
Service: 9.35
Location: 8.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 9.05
D
David • solo_traveller • us
10
Pros:

The staff were so friendly and helpful and they let us store our bags in between reservations that made our trip incredibly convenient.

2026-06-06 • via Nuitee
Z
Zeddy • solo_traveller • ke
5
Pros:

Great location

2026-06-05 • via Nuitee
J
June • solo_traveller • tz
9
2026-06-05 • via Nuitee
K
Kaori • couple • jp
9
快適だった！
Pros:

中にレストランついていて楽だったし、美味しかった。
朝食も豪華でめちゃくちゃ美味しかった！

Cons:

洗濯機欲しい

2026-06-04 • via Nuitee
D
deepani • couple • au
10
2026-06-03 • via Nuitee
D
deepani • couple • au
10
Pros:

Almost everything :)

Cons:

No fridge:(

2026-06-03 • via Nuitee
J
Joy • solo_traveller • gb
10
Comfortable, happy, convenient. Thank you so much.
Pros:

The staff, the facilities and the setting. Just lovely!

Cons:

nothing - it was all lovely

2026-05-31 • via Nuitee
C
Christiane • solo_traveller • de
8
2026-05-29 • via Nuitee
S
Singano • solo_traveller • tz
7
It was an okay stay
Pros:

It was an okay stay. Room were very basic for the Best Western Hotels. The breakfast was great with number of options.

Cons:

Hot water took forever to come - which make me feel guilt of wasting a lot of water just to wait for hot water.

2026-05-29 • via Nuitee
M
Mirza Shahzad • solo_traveller • pk
8
Staff and breakfast were amazing. It’s location was also excellent. There was only one issue related to room and washroo
Pros:

Location and staff

Cons:

Room and bath room sizes were very small. No air conditioned but fan was there but it was not working properly

2026-05-27 • via Nuitee
İPEK • solo_traveller • tr
8
Pros:

I used the Best Western Hotel as my main accommodation while switching between safari tours and beach arrangements. I think this is a smart choice for anyone looking to plan a budget-friendly safari trip.

2026-05-26 • via Nuitee
A
Ali • solo_traveller • et
7
Pros:

the location was nice and cleaning was perect

Cons:

food i do not like it

2026-05-26 • via Nuitee
I
Ilia • solo_traveller • ru
9
Pros:

good rooms with everything you need, nice pool and internal area, delicious omelette for breakfast, decent price

Cons:

the soundproofing is terrible and the hotel restaurant is way too expensive. no AC (at least in some rooms), only a ceiling fan

2026-05-26 • via Nuitee
M
Miyu • extended_group • jp
9
2026-05-25 • via Nuitee
M
Mohammed • family_with_children • iq
9
2026-05-25 • via Nuitee
Y
yuanyuan • solo_traveller • cn
10
2026-05-21 • via Nuitee
D
Damian • solo_traveller • nl
8
Pros:

no additional comments

Cons:

no additional comments

2026-05-21 • via Nuitee
D
DIANGANG • solo_traveller • at
6
Good place, good environment
Pros:

Safety, cleanness

Cons:

Restaurant

2026-05-20 • via Nuitee
F
Floortje • solo_traveller • nl
9
Pros:

Super vriendelijk personeel, goed ontbijt en mooie prijs kwaliteit verhouding.

2026-05-20 • via Nuitee
A
Anastasia • couple • gh
8
2026-05-18 • via Nuitee