Best Western Nairobi Upper Hill

Hotels
•
Best Western
8.7 (655 reviews)
2nd Ngong Avenue , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast options
Cons:
Small rooms
High prices during off-season
Inconsistent WiFi

Categories

Cleanliness
8.88
Very clean as mentioned in multiple reviews.
Service
9.35
Friendly staff and helpful service are highlighted in various reviews.
Location
8.89
Convenient location noted, with easy access to amenities.
Room Quality
7.84
Rooms are described as decent but small; some guests had issues with the beds.
Amenities
8.37
Good variety in amenities like the pool and connections to other hotel facilities.
Value for Money
8.33
Some value for the price, but noted high cost can deter.
Food and Beverage
8.88
Breakfast options are appreciated, though some items may run out.
Overall Experience
9.05
Overall positive experience, enjoyed due to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:56

Property Description

Luxurious Amenities
Best Western Nairobi Upper Hill offers a range of luxurious amenities including free WiFi, an outdoor pool, a fitness centre, and a garden. Guests can relax and unwind in style during their stay.

Comfortable Accommodation
All guest rooms at the property provide a comfortable retreat, with a seating area and some offering scenic garden views. Each unit is equipped with essential facilities such as a desk, flat screen TV, telephone, and electric kettle for utmost convenience.

Delicious Dining Options
Indulge in a culinary experience at the onsite restaurant serving a delightful selection of European dishes. Start your day right with a continental or full English/Irish breakfast.

Experience the epitome of comfort and convenience at Best Western Nairobi Upper Hill. Book now to secure your unforgettable stay!

Important information:

The swimming pool is located at Fairview Hotel within 1 minutes’ walk from Town Lodge Upperhill accessible through an interconnecting gate.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 655 reviews
Cleanliness: 8.88
Service: 9.35
Location: 8.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 9.05
G
Gisela • extended_group • de
8
2026-02-14 • via Nuitee
V
VJS • solo_traveller • in
10
Great place at Nairobi for a reasonable rate
Pros:

They allowed early check- in for a reasonable rate. Very big rooms. Everything was nice

Cons:

Nothing in particular

2026-02-13 • via Nuitee
E
Effie • couple • ca
8
Convenient location, excellent price
Pros:

The hotel shares the same pool with the Fairview, an old colonial type hotel in a beautiful setting.

2026-02-13 • via Nuitee
W
Wojciech • family_with_children • pl
8
2026-02-13 • via Nuitee
M
Marianna • solo_traveller • gr
10
2026-02-11 • via Nuitee
M
Mohammed • solo_traveller • tn
10
2026-02-11 • via Nuitee
C
Christine • extended_group • be
7
2026-02-10 • via Nuitee
I
Ian • solo_traveller • gb
8
Pros:

The locvation was excellent and the breakfast was very good. The staff were attentive and helpful

Cons:

The "upgrade" from a single bed to a king size bed made the room feel cramped, i.e. it was the same size room with a larger bed crammed in it.

2026-02-09 • via Nuitee
S
Sheila • couple • ke
9
An oasis in the city
Pros:

The location and the beautiful gardens.

2026-02-09 • via Nuitee
E
Edward • solo_traveller • ie
10
2026-01-31 • via Nuitee
J
JUAN DAVID • solo_traveller • co
6
2026-01-29 • via Nuitee
D
deepani • extended_group • au
10
Hidden Gem
Pros:

Location , customer service, very clean and beautiful gardens.

Cons:

Rooms were small to longer stay for a couple and no fridge or cooling. But we managed.

2026-01-29 • via Nuitee
A
Alice • solo_traveller • ke
9
2026-01-26 • via Nuitee
I
Inger • family_with_children • se
10
2026-01-25 • via Nuitee
M
Mary • solo_traveller • gb
10
Awesome
Pros:

Strategic location, clean room with the required amenities and access to really nice restaurants

2026-01-25 • via Nuitee
D
David • solo_traveller • ca
9
2026-01-24 • via Nuitee
P
Pirkelbauer • family_with_children • re
8
2026-01-23 • via Nuitee
P
Piotr • couple • pl
8
2026-01-20 • via Nuitee
R
Rita • solo_traveller • tz
8
Pros:

The staff are very friendly and professional

2026-01-20 • via Nuitee
P
Piotr • couple • pl
8
2026-01-20 • via Nuitee