Royal Hotel

Hotels
8.3 (924 reviews)
1 Glaisnock Street , Cumnock , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good breakfast
Cons:
Outdated decor
Cleanliness issues in some areas
Noisy street

Categories

Cleanliness
7.66
Several mentions of outdated and unclean areas such as the carpets and some rooms.
Service
8.63
Helpful staff, as described in multiple reviews.
Location
8.67
Central location mentioned positively.
Room Quality
8.12
Rooms described as spacious but some are outdated.
Amenities
8.65
Good amenities including breakfast and spacious rooms.
Value for Money
8.11
Good value for the service and amenities provided.
Food and Beverage
8.16
Food quality was good, but some complaints about preparation.
Overall Experience
8.43
Overall positive experience with some room for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:50

Property Description

Victorian Elegance Meets Modern Comfort
Set in the heart of Cumnock, the Royal Hotel seamlessly blends historic charm with contemporary luxury. Indulge in individually decorated rooms with modern amenities such as flat-screen TVs and free Wi-Fi.

Culinary Delights and Relaxation
Savor a diverse menu at the on-site restaurant or unwind with a drink in the bar and lounge area. Enjoy hearty meals and light snacks in a cozy setting that caters to all tastes.

Explore and Discover
Conveniently located near Glasgow and Kilmarnock, the Royal Hotel is your gateway to cultural and natural wonders. Discover nearby attractions like Dumfries House, Robert Burns Birthplace Museum, and Galloway Forest Park. Your Scottish adventure awaits at the Royal Hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 924 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.43
K
Karen • couple • gb
9
Comfortable, nicely decorated hotel in small village.
Pros:

Comfortable room, very good and friendly service. The inclusive package gave us bed and breakfast plus dinner. Central location for exploring South Ayrshire.

2026-05-16 • via Nuitee
A
Angeline • solo_traveller • nl
8
Pros:

Prachtige kamers, fijn restaurant

2026-05-16 • via Nuitee
F
Frank • couple • gb
9
Good breakfast
Pros:

Location

2026-05-11 • via Nuitee
M
Margaret • solo_traveller • gb
8
We enjoyed our stay.
Pros:

Comfortable bwdrooms. Very well cleaned.Staff were very helpful. The hotel is very convenient if attending events at Dumfries House.

Cons:

No lift to the second floor.
We went down for breakfast at 8.45am, and were told there was no fruit left, which was rather disappointing.

2026-05-11 • via Nuitee
G
Gilhooley-Rutherford • family_with_children • gb
10
Pros:

Staff were lovely, location was perfect. Restaurant and food were both delicious and beautiful

Cons:

Nothing

2026-05-10 • via Nuitee
S
Stephen • solo_traveller • gb
9
Best cheesburger I have had!
Pros:

Staff always polite and friendly

Cons:

All good.

2026-05-07 • via Nuitee
I
Iain • extended_group • gb
8
Pros:

Very good breakfast and evening meal. The shower was super strong.

Cons:

The bin men at 6.30am woke us up. Lack of headroom, due to sloping ceiling.

2026-05-07 • via Nuitee
S
Stephen • solo_traveller • gb
9
2026-05-07 • via Nuitee
N
Nicholas • solo_traveller • gb
9
Pros:

The hospitality of the staff was great. The food was nice and the room was very comfortable

Cons:

N/a

2026-05-04 • via Nuitee
S
Sarah • couple • gb
8
Lovely hotel, good value for money as breakfast was also included. Nice wee area and bar and restaurant on site looked l
Pros:

Hey friendly staff, great location for the wedding we were attending at Dumfries House, nice bar and restaurant area.

Cons:

The room was roasting, even with the window open. I don’t think there was any air con

2026-04-30 • via Nuitee
A
Arrundale • couple • gb
9
Pros:

Nice clean with friendly staff

2026-04-29 • via Nuitee
J
Joe • solo_traveller • gb
10
2026-04-27 • via Nuitee
J
Judith • couple • gb
8
Ideal for our needs as a wedding guest at local Lochside Hotel
Pros:

Very clean, enormous room. Quiet despite the fact we overlooked the road, comfortable bed

Cons:

The on site pub was not so comfortable as the restaurant bar which closed at 8:30

2026-04-26 • via Nuitee
B
Barbara • solo_traveller • gb
8
2026-04-25 • via Nuitee
J
Jelke • extended_group • nl
9
Highly recommend
Pros:

Great location since we had a wedding in New Cumnock. Room was very clean and (unexpectedly) big. Staff was very friendly and helpful. Breakfast was nice

Cons:

The heater in my (and in my friends' room) bathroom could not be turned off, which led to it being extremely hot in the room - having the windows open didn't help enough so I grabbed the fan they had available.

2026-04-20 • via Nuitee
M
Mitchell • solo_traveller • gb
10
Pros:

Very friendly and helpful staff. Lovely hotel. Great food and a good choice on the menu. Good breakfast choice.

Cons:

Our room was above the function room, so on the Saturday night it was quite noisy, room number 1. I would ask for a quiet room in future.

2026-04-19 • via Nuitee
J
Jennifer • solo_traveller • gb
10
Pros:

Beautiful hotel, stunning room and very clean. Staff very welcoming and friendly.

Cons:

Nothing

2026-04-19 • via Nuitee
0
08459c67d7197235d64db468a435b75e • solo_traveller • gb
4
Needs a revamp and would help to have a reception desk instead of in the restaurant.
Pros:

Good location. 2 rooms were ready early.

Cons:

Our stay was unfortunately disappointing due to several issues with both service and housekeeping.

When we returned to the hotel after attending a wedding, our key cards were not working. We went to get them fixed, but the staff member behind the bar was quite rude and chose to continue serving others rather than assist us, which was frustrating after a long day.

The experience didn’t improve the next morning at breakfast. Despite the room being empty, when we sat down we were met with a sarcastic comment from a staff member, which felt unnecessary and unwelcoming.

On a more positive note, we had booked three rooms and two of them were ready before we arrived, which we appreciated. However, the third room had clearly not been properly cleaned, as there were still towels left on the floor from the previous guest.

Overall, while there were a couple of positives, the poor customer service and lack of attention to detail significantly impacted our stay.

2026-04-18 • via Nuitee
B
b1488398d816718b8c1dd24f9f61bcd4 • solo_traveller • gb
5
2026-04-18 • via Nuitee
• extended_group • gb
7
Made good with food. A better room would have been perfect
Pros:

Excellent food.

Cons:

No fresh fruit or yogurt @ breakfast
Beds were under colmed ceiling - claustrophobic.

2026-04-17 • via Nuitee