Hôtel Astrid

Hotels
•
Independent
8 (75 reviews)
5 Place de la Merlasse, Lourdes, Hautes-Pyrenees, 65100 , Lourdes , FR
33-5-62440088

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Pets allowed

Facilities

Meeting rooms
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
Hiking/biking trails nearby
Breakfast available (surcharge)
Library
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Poor cleanliness
Disappointing breakfast
Room quality issues

Categories

Cleanliness
7.21
Room was not cleaned properly; bathroom mirror lights not working.
Service
9.18
Staff were pleasant and helpful, but improvements needed in responsiveness.
Location
9.72
Convenient location, easy walk to attractions.
Room Quality
8.17
Room was cramped and did not match brochure descriptions.
Amenities
8.2
Breakfast options were disappointing for the price paid.
Value for Money
7.16
Not worth the price paid; room condition below expectations.
Food and Beverage
6.21
Breakfast quality was low, with limited choices.
Overall Experience
8.18
Mixed experience; some positives but significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:32

Property Description

Terrace with Stunning Views
Luxurious Amenities
Central Location

Take in breathtaking views from the hotel's terrace and enjoy top-notch amenities like concierge services. Indulge in a delightful meal at the on-site restaurant or grab a quick bite at the cafe. Unwind with a drink at the bar/lounge or opt for room service. Featuring 114 air-conditioned rooms with modern amenities, Hôtel Astrid offers a comfortable stay. Conveniently located near popular attractions like Basilica of St. Pius X and Massabielle Grotto, this hotel is the perfect choice for your stay in Lourdes. Book now for an unforgettable experience.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LDE

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • General

    Property is not currently implementing any enhanced cleaning measures

See all policies

Location

Guest Reviews

8
Based on 75 reviews
Cleanliness: 7.21
Service: 9.18
Location: 9.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 7.16
Food and Beverage: 6.21
Overall Experience: 8.18
R
Rohan • family
2
Pros:

Room was not cleaned, requested but failed to do. When question I was told staff cannot read the language on card placed on door knob.
We had breakfast, but hot buffet breakfast was cold. Not worth for the money. Room was cramped and it’s doesn’t look like on brochures at all. Bathroom mirror lights not working, reported but said can not buy the bulbs as they are not available. This hotel should not be 4 stars its condition is below the 3stars .not recommend this hotel as this is not worth for the money we paid £112 per day. Staff was ok but didn’t do much to help.

2025-10-12 • via Nuitee
D
Dennis • partner
6
Pros:

Staff and service was great. Room was great. Room mattress needs an upgrade.

2025-10-10 • via Nuitee
A
Alejandro • friends
10
Pros:

Todo bien

2025-10-08 • via Nuitee
S
SAYF • family
10
Pros:

Clean room and staff is nice

2025-10-05 • via Nuitee
C
Craig • family
10
Pros:

Comfortable beds, very quiet, easy walk to grotto

2025-10-03 • via Nuitee
S
sophia • partner
10
Pros:

The staff were wonderful. The room was perfect. Loved the shower and the bed was comfortable.

2025-09-28 • via Nuitee
H
H J F MOTHA
8
Pros:

Convenient location. Enjoyed the stay.

2025-09-22 • via Nuitee
P
Perla
10
Pros:

Beautiful Hotel
The night Manager at the front desk was very nice and professional

2025-09-16 • via Nuitee
J
Joseph
10
Pros:

Staffs were pleasant and helpful. Everytjing we needed was provided. Convenient and close to every shops and restaurants.

2025-09-07 • via Nuitee
J
Janusz
10
Nice hotel to stay.
Pros:

Friendly, clean, well placed.

2025-08-12 • via Nuitee
V
Verified traveler
6
Déçu des prestations
Pros:

Le petit déjeuner était vraiment léger pour le prix et les boissons chaudes pas bonnes, café, chocolat
Peu de choix et viennoiseries bas de gamme
Dommage car je m’attendais à une meilleure qualité pour le prix

2025-08-08 • via Nuitee
E
Etienne
6
Petit déjeuner décevant
Pros:

Petit déjeuner décevant : café instantané, pain congelé et oeufs brouillés étranges

2025-08-05 • via Nuitee
A
Amir • family
10
Pros:

Perfect location

2025-08-03 • via Nuitee
V
Verified traveler
6
Pros:

Helt okej hotell på bra läge i Lourdes, kändes kanske inte som **** dock. Trevlig personal, helt okej frukost. Inget att klaga på.

2025-07-21 • via Nuitee
C
C
6
Pros:

Air con not cool enough especially at night...19 degree centigrade max. Made didnt provide clean towels n didnt empty garbage can

2025-07-10 • via Nuitee
S
Savio-Marie • family
10
Pros:

We had a great stay and really appreciated the staff and the location

2025-07-01 • via Nuitee
K
Karina
8
Pros:

Séjour court mais fort agréable. Situation idéale. Personnel au top

2025-06-11 • via Nuitee
A
Ana Maria • partner
10
Pros:

Excelente ubicación y servicio! La habitación muy cómoda y amplia! Nos encantó !

2025-05-23 • via Nuitee
J
j • family
10
Pros:

Good and clean modern hotel with good staff

2025-04-26 • via Nuitee
J
Julie • family_with_children
8
Pros:

Near the church!

2025-04-14 • via Nuitee