Che Suites Playa

Hotels
9.1 (596 reviews)
Coral Negro 249 L6 Mz15 Playacar Fase 1 , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Tour desk
Non-smoking throughout
Shared lounge/TV area
Shared kitchen
Adult only
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Varied maintenance conditions

Categories

Cleanliness
7.99
Some reviews mentioned issues with cleanliness, specifically in the shared kitchen and bathrooms.
Service
9.96
Numerous mentions of friendly and helpful staff, particularly Jessica.
Location
10
Central location close to the beach and main attractions, highly praised.
Room Quality
8.95
Rooms generally described as comfortable and spacious.
Amenities
8.98
Amenities mentioned positively, although some functionality issues noted.
Value for Money
8.94
Good pricing in relation to location and quality.
Food and Beverage
8.49
Not extensively reviewed, standard for this hotel tier.
Overall Experience
9.47
Overall good experience despite a few cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:49

Property Description

Luxurious Stay in Playa del Carmen

Chic Accommodations: Experience comfort and style in our non-smoking rooms equipped with modern amenities like free WiFi, flat-screen TVs, and air conditioning. Some rooms even boast a private balcony for stunning views.

Convenient Facilities: Guests can enjoy a shared lounge, kitchen, and sun terrace during their stay. The tour desk and luggage storage make exploring the area a breeze.

Prime Location: Situated just steps away from Playa del Carmen Beach, our hotel is also close to Playacar Beach and major transportation hubs. Book your stay at Che Suites Playa Adults Only for a memorable getaway.

Important information:

Check-in time is from 3pm to 6pm. Please let the property know if you will be arriving after 6pm. Otherwise, your reservation will be canceled.

Check-in after hours have a fee.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.1
Based on 596 reviews
Cleanliness: 7.99
Service: 9.96
Location: 10
Room Quality: 8.95
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 8.49
Overall Experience: 9.47
G
Gricelda • extended_group • mx
10
Pros:

Todo super bonito el personal, la limpieza , habitaciones la playa todo exelente lo recomiendo mil . En especial muy linda Magda . La recamarista ♥️

2026-02-14 • via Nuitee
B
bart • couple • nl
8
Heel vriendelijk
Pros:

Vriendelijk personeel, goede bedden. Geen harde muziek rondom. Aanrader!

Cons:

Prijs is wat aan hoge kant

2026-02-12 • via Nuitee
S
Silvia • extended_group • it
8
Ottima posizione, consigliata per brevi soggiorni
Pros:

Ottimo rapporto qualità/prezzo

Cons:

Ci è stata applicata una commissione del 4% (non specificata in precedenza) per il pagamento del soggiorno in struttura con carta di credito.
La camera non disponeva di molto spazio per riporre i propri effetti personali (presente solo un attaccapanni con qualche gruccia), nonostante sia pensata per 3 persone.

2026-02-12 • via Nuitee
S
sstepann • couple • cz
8
2026-02-11 • via Nuitee
N
Neil John • solo_traveller • gb
9
Fabulous
Pros:

Lovely guesthouse in quiet area but near beach and shops. Miguel was fantastic as a host. I will stay here again

Cons:

Maybe the room lights are a little dim but it wasn’t a problem

2026-02-09 • via Nuitee
A
Amanda • couple • us
10
Pros:

Great location and clean rooms

2026-01-31 • via Nuitee
A
Adam • solo_traveller • us
10
Pros:

Jess was wonderful as usual A+

2026-01-29 • via Nuitee
E
Ela • couple • it
7
Piacevole soggiorno in zona playa
Pros:

La posizione vicina al centro e alla spiaggia, letto king size in camera

Cons:

Il rapporto qualità prezzo. Abbiamo pagato 120€ a notte che per il tipo di struttura è comunque alto.

2026-01-28 • via Nuitee
S
Siham • couple • ca
9
Emplacement parfait, rapport qualité prix excellent
Pros:

Emplacement

Cons:

Salle de bain

2026-01-27 • via Nuitee
C
Curti • solo_traveller • ar
7
Pros:

El lugar súper limpio, comodo , la atención excelente, cerca del centro comercial

Cons:

Solo para mejorar la ducha poco presión de agua , difícil de regular el agua fría y caliente , después todo es excelente

2026-01-27 • via Nuitee
M
Martin • couple • gb
7
Pros:

The staff were extremely welcoming. Jessica has excellent communication skills and shared many helpful tips and insights about the local area. She even went out of her way to check at an Oxxo store whether SIM cards were still available (they aren’t). Magda made the best coffee we had in Playa—both were always smiling and very approachable.

The room was spacious and clean, equipped with both air conditioning and a fan, and had a firm, comfortable mattress. The location is ideal: on a very quiet street, just a 3-minute walk to the shopping centre and restaurants, and about 5 minutes from the beach. The dining area was clean, and the rooftop pool was a pleasant place to relax.

Cons:

The photos on Booking.com promoting the roof terrace are not up to date. The terrace needs a proper overhaul: sun loungers were dirty or damaged, the garden bench cushions were worn, and the parasol was not functional. The kitchen also needs a thorough cleaning, as the cabinet doors and handles were quite dirty. Additionally, there is no breakfast bar, as shown in the photos.

Check-in was unnecessarily difficult. We received a photo of the house and a video explaining the door code, but without Wi-Fi, we couldn’t access them. As a result, we walked up and down the street, trying to find the place. Fortunately, other guests let us in and shared the Wi-Fi password

2026-01-27 • via Nuitee
F
FLORENCIA • solo_traveller • ar
10
Excelente, voy a volver seguro
Pros:

Lo principal es la calidad humana de las personas que trabajan allí. Magda, Jess y Migue siempre predispuesto para ayudar en todo, muy amables y respetuosos.
Lo mejor son las mañanas en el desayuno con la alegría y la predisposición de MAGDA y el café calentito de JESS, juntos con otros huéspedes de distintas partes del mundo, pasábamos un buen rato. Jess tiene un alto nivel de inglés por lo que se puede conversar fácilmente en español y en inglés. Gracias Magda y Jess, me hicieron sentir como en casa.
Ubicación perfecta, en zona 1 de Playa Car, barrio cerrado con mucha vegetación e incluso ruinas dentro del barrio. A 3 cuadras de la primera opción para bajar a la playa y a 5 minutos a pie de donde inicia la 5ta Av. Zona segura para caminar de día y de noche.
Habitación super amplia con una limpieza impecable y la cocina, también muy limpia, cuenta con todo lo necesario.
Espero volver pronto!

Cons:

Todo estuvo perfecto

2026-01-27 • via Nuitee
A
Adam • couple • us
10
Pros:

relaxing place, nice rooftop! Jess and Magda are amazing people, I’ll definitely will be back soon in playa & book my stay with Jess 😁

2026-01-26 • via Nuitee
B
Ben • solo_traveller • ca
8
Great location and helpful staff
2026-01-23 • via Nuitee
A
Adriana • couple • mx
10
Excelente, ojala puedan visitarlos
Pros:

Jessi y Miguel nos recibieron muy bien, son excelentes anfitriones, el lugar esta super lindo y centrico, lejos del ruido y cerca de todo, el cuarto esta muy comodo y elegante, por la mañana pudimos tomar cafe y agua a libertad, nos la pasamos genial.

Cons:

Solo podria decir que la cama estaba un poco dura pero nada que no nos permitiera disfrutar la estancia

2026-01-23 • via Nuitee
E
Eleni • couple • gr
7
It is better than an original hostel
Pros:

The location is great.Close to everything and you feel comfortable and safe because the area has security 24/7.The room is big.

Cons:

The property has problem with the cleanliness. The common areas especially the kitchen is a hygiene bomb.The wash the dishes and everything but they never clean thoroughly, or disinfects the sink properly, even at the end of each day resulting in it stinking.The refrigerator stinks too.The rooms are nice but the bathroom is old and definitely needs better maintenance. We also had to take a bath with difficulty as the water was only running.They definitely need to take care of the cleanliness of both the rooms and the common areas.

2026-01-22 • via Nuitee
P
Pablo Alberto • couple • mx
10
2026-01-19 • via Nuitee
E
Ekaterina • solo_traveller • gb
10
Pros:

The staff is really wonderful. Excellent location and great mattress

2026-01-19 • via Nuitee
J
Juan pablo • solo_traveller • ar
10
Muy recomendable
Pros:

Excelente atención y muy cómodo.

2026-01-19 • via Nuitee
M
MIREYA • solo_traveller • mx
8
muy agradable
Pros:

La comunicación y apoyo al huésped por parte de Miguel es de lo mejor. Siempre atento, Con respuestas rápidas y puntuales.
La ubicación es de lo mejor para caminar hacia cualquier parte del sur de Playa del Carmen, muy cerca de la terminal del ADO, del muelle para Cozumel, de las mejores plazas comerciales,
En un lugar super seguro (Fracc Playacar 1)
Atención con el costo de los taxis. Justo enfrente puedes tomarlo y te cobran $150 para ir al centro de la ciudad, pero si caminas 2 cuadras adelante, te llevan por $50 tan solo por cambiar ya de sector.

Cons:

Las playas cercanas no son lindas (dentro del mismo fracc), Esto no es responsabilidad del hospedaje, es solo puntualizar que si hay que moverse a las playas más conocidas.

2026-01-19 • via Nuitee