Starwest Apartments Alderney on Hay

Do NOT book!
You have to pay a holding deposit, which I've done many times before at other places, usually not a problem.
They are refusing to give my $250 back.
1. Accused me of having a pet inside the building, which we didn't do. I've asked for video footage of us entering and leaving, even handing the keys over before leaving.
2. Apparently there was some damage on the floor, which we didn't see at all, and definitely didn't do. The photo they sent looks like old damage, and a friend who is builder absolutely agrees with this.
Ive been emailing for a week now, they've taken the money and ignoring me.
I'll be escalating further.
Be warned, i have a feeling they have done this before, as that damage especially, is clearly old.

Very convoluted check-in process, made worse by a numbering screw-up on their end. Bathroom amenities were not topped up proactively, had to nag them twice. Wifi was pretty much nonexistent. Beds were very uncomfortable.

Safety & Quietness:
The apartment was very safe and quiet, perfect for a family getaway.
We felt secure throughout our stay, with no noise disturbances.

Convenience & Location:
Easily accessible to shopping at Alderney Shopping Centre, making it convenient for all our needs.
Close to Hay Street and Murray Street, so we could walk to shops, cafes, and attractions effortlessly.
Transport options were very accessible, with bus stops nearby for easy travel around the city.

Staff & Service:
The staff were incredibly helpful and friendly, making our stay even more enjoyable.
Any questions or requests were promptly attended to by the helpful staff.

Overall Experience:
We booked 3 apartments for 3 nights and we are so happy with this apartment. Please do not hesitate to book this apartment!
A great place for a large family, with spacious apartments and excellent amenities.
We appreciated the quiet environment combined with the convenience of nearby shopping and transport.

It would be a very good improvement if the key cards were in covers with a collar attached so that you can wear them around your neck. That would reduce the risk of people locking themselves out a lot.
And as information for any future guests; 1 the door by the elevator needs a bit of force sometimes and 2. if the lock on it blinks green & red then you have to go out/in through the carpark on the left side of the entrance . That's what i hadn't been told at the reception and had to figure out for myself

Indoor pool was a great way to entertain the kids. Very limited reception opening hours, check in is thru a convenient store in the building.
Neighbourhood not very safe, police was seen basically every day. Apartment occupants above us yelled to people downstairs from the balcony.
Apartment itself was very spacious and clean. Bit out dated in terms of furniture.

Serves a purpose but is tired

Good place to stay with family

The unit was was very good

This place completely exceeded our expectations. Hotel staff were super helpful and friendly and went over and beyond to ensure we had a great stay.
The accomodation is great for budget accomodation. Clean, larger than normal rooms, washing machine and dryer was a highlight.
The location was also perfect. We will definitely be back.

Rooms average, No WIFI, paid parking which is limited. Service was okay.

Broken bed in the room, difficult to navigate exiting when the reception wasn’t open. Very loud and noisy area, if you’re looking for a cheap stay this is it.

Fine

Room was great. Comfortable. No wifi code but didnt really need it.
Cafe downstairs was brilliant.

Family friendly. Quiet and safe with comfortable beds. Easy access to public transport.

Thankyou for our stay

Apartment was dirty and aged!! Could do with a deep clean!!

Good price

Was clean and tidy

It was ok

Very smelly apartment and needs an upgrade to paintwork and furniture. They have introduced a parking fee which adds to the cost of the stay. It takes for the bond to be returned from date of stay.