Marriott Syracuse Downtown

Hotels
•
Marriott Hotels & Resorts
8 (577 reviews)
100 East Onondaga Street , Syracuse , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
High breakfast prices

Categories

Cleanliness
7.25
Some reviews mention issues with cleanliness, specifically regarding the old furniture.
Service
8.75
The staff is frequently praised as friendly and helpful throughout the reviews.
Location
8.25
Guests appreciate the central location of the hotel close to restaurants and theaters.
Room Quality
7.75
Rooms are generally described as comfortable and well-kept, with some needing updates.
Amenities
8.25
Amenities like the breakfast and bar have received positive remarks.
Value for Money
7.25
Some guests mention high prices, especially for breakfast and parking.
Food and Beverage
8.75
Breakfast options are reported as excellent and plentiful.
Overall Experience
7.75
Overall, guests express satisfaction with their stay, with some suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:59

Property Description

Luxurious Accommodations
Experience comfort and style at Marriott Syracuse Downtown. Each room is equipped with air conditioning, a flat-screen TV, and a coffee machine for your convenience.

Convenient Amenities
Enjoy the ease of valet parking and take advantage of the on-site restaurant. Need your clothes cleaned? The hotel offers dry cleaning services to cater to your needs.

Prime Location
Situated just 350 meters from Landmark Theatre and within walking distance of Erie Canal Museum and Syracuse University, our hotel is the perfect choice for your stay in Syracuse. Book now and make Marriott Syracuse Downtown your home away from home.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 19 per day.

Location

Guest Reviews

8
Based on 577 reviews
Cleanliness: 7.25
Service: 8.75
Location: 8.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 8.75
Overall Experience: 7.75
R
Robert • family_with_children • us
9
2026-01-30 • via Nuitee
C
Claudia • couple • gb
10
It was excellent and I will definitely recommend this hotel and come back again
Pros:

Everything. Room and facilities were great, clean and comfortable. Breakfast was really good. Staff was friendly. I didn’t make any special requests during my booking, but I mentioned that I got married in that day. Hotel staff gave us 2 unexpected gifts! 1000% recommend!

Cons:

Nothing

2026-01-20 • via Nuitee
R
Roberto • couple • us
9
Good
2026-01-19 • via Nuitee
K
kelly • couple • us
10
Pros:

Tradition

2026-01-19 • via Nuitee
C
Chaine • extended_group • us
4
Pros:

The breakfast location was nice. The staff at the restaurant were friendly .

Cons:

The chair in the bedroom was in bad shape. They can use a cover if they can't change it. The bathroom needs more attention. One side of the sink was clogged. The toilet paper holder was didn't stay in place. Every time you touch it was falling. There were so many extension cords around the bedroom. One of the lamps never turn on. The shower wasn't very clean. The wallpaper was a little damage in some places.

2026-01-19 • via Nuitee
R
Ruth-Ann • couple • us
9
Cons:

That was the squeakiest room door I have ever had in all my years of traveling

2026-01-19 • via Nuitee
J
jerome • extended_group • fr
7
Ambiance Kubrik
Pros:

Le style de l’hôtel, vraiment spécial.

Cons:

Le séjour s’est bien déroulé

2026-01-18 • via Nuitee
J
Jennifer • family_with_children • us
1
It was disappointing
Pros:

The location was good

Cons:

We found a bed bug in our bed. The hotel refunded the full amount back to my card. They did offer us another room but I didn’t feel comfortable so we left. It was very surprising to find a bed bug at a reputable hotel like the Marriott, especially at this hotel because it was very nice and expensive.

2026-01-15 • via Nuitee
C
Corrie • couple • us
8
2026-01-15 • via Nuitee
H
Hatam • extended_group • sa
8
2026-01-10 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-01-05 • via Nuitee
A
Andie • solo_traveller • ca
9
2026-01-05 • via Nuitee
R
Robert • couple • us
9
Very Good stay!!!!
Pros:

Very Good

Cons:

Drainage in the bathroom was very slow...

2026-01-03 • via Nuitee
D
David • extended_group • us
10
2026-01-02 • via Nuitee
E
Evonna • solo_traveller • us
8
2026-01-01 • via Nuitee
M
Michael • couple • us
8
2026-01-01 • via Nuitee
O
Ophélie • family_with_children • fr
10
Grandiose
Pros:

Le personnel super sympas, l'hôtel est grandiose.
Les chambres propres et luxueuse.

2025-12-31 • via Nuitee
V
Vivienne • couple • us
9
2025-12-29 • via Nuitee
D
david • family_with_children • us
10
2025-12-28 • via Nuitee
M
Marisa • family_with_children • us
9
2025-12-28 • via Nuitee