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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Lower bathroom sink
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Fruits
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Broadcast Live sport events
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Secured parking
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Garage
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and style at Marriott Syracuse Downtown. Each room is equipped with air conditioning, a flat-screen TV, and a coffee machine for your convenience.
Convenient Amenities
Enjoy the ease of valet parking and take advantage of the on-site restaurant. Need your clothes cleaned? The hotel offers dry cleaning services to cater to your needs.
Prime Location
Situated just 350 meters from Landmark Theatre and within walking distance of Erie Canal Museum and Syracuse University, our hotel is the perfect choice for your stay in Syracuse. Book now and make Marriott Syracuse Downtown your home away from home.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 19 per day.
Location
Guest Reviews
Location
Cleanliness and bedding
Openingsuren en keuze restaurant
Beide restaurants met eigen kwaliteiten
Goede kwaliteit
Had liever een queensize bed gehad en meer kamer-ruimte als individuele reiziger
The hotel was fine. It's a beautiful period building, so the lobby and communal areas are impressive, but as a result, the rooms are quite old-fashioned. That said, it was comfortable enough and perfectly adequate for a two night business stay. Location was great for downtown Syracuse.
The breakfast was pretty awful, especially considering it's not bundled in. I skipped it on day two.
The pillows are way too soft. The bed had too much paraphernalia on it -blankets, cushions. Makes getting into bed a right faff!
Like all hotels, it needs more lights.
Absoutley gorgeous!
Could use some updates in the bathroom
Absolutely the worst experience at a hotel ever. First, I am on a walker from knee replacement surgery There is no handicap entrance to get in. The room had a bed that was waist high and impossible to get in and out of comfortably There was no chair to sit on it to put on shoes or socks. The Marriot shuttle that took us to dinner was so high to step into that a six foot man had trouble getting in. No step stool was provided. The noise from the next room woke me in the middle of the night. After a rough night the coffee maker didn’t work. And I’ve got two more nights!!
Loved the 1920s charm-was not expecting that. Close to attractions.
There was some leftover food in mini fridge.
Beautiful hotel. Great on site Irish Pub. Large room as nd bathroom on the 12th floor.
We didn't turn down the bed until 9:30 pm and discovered the sheet were not clean with hair and black fuzzies covering one side of the bed. Still waiting 40 minutes later for new sheets. Disappointing.
Although we had a nice check-in experience with Joel, everything went downhill after check-in.
The property has an old historic feel, some would enjoy that. I booked a larger 2 queen and the room was spacious, though the bathroom was narrow. The room appeared relatively clean.
We were inconvenienced by maintenance issues during our stay. When I attempted to open the glass sliding shower door, the handle became dislodged at the top end, and remained hanging down (and inconvenient) throughout the remainder of our stay. Also, the toilet tissue spindle dislodged itself every single time we used it, highly inconvenient.
I mentioned both of these issues twice to front desk staff. The first time was via phone, but because they were busy fixing a larger building-wide issue, they seemed distracted and uncaring about my small maintenance issues.
The big issue was that the thermostat in the entire building was not working. The temperature was in the 20s, and I reported, shortly after check-in, that our heater was not heating our room. They sent someone from maintenance, who fiddled around inside, and declared it "fixed."
We left for dinner, and returned to a chilly room and thermostat still not working. We were then informed that the entire property was affected, and there was no estimated time that functionality would be restored. They finally got it working very late that evening, but it made for an uncomfortable evening.
We decided to check out early, after our first evening. They were nice about allowing us to do so.
Upon checkout, a staff member asked "How was your stay?" To which I replied, "We had a lot of issues." She said, "Sorry to hear that" but she did not inquire any further about the nature of the issues,
For me, there was just not an acceptable level of service at this property. I selected it because of convenient location, but I think I would choose a different place to stay next time.
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