Baymont by Wyndham Lubbock

The price was great!

Felt safe BUT, hotel was gross. Shattered glass door. Carpet/rooms smelled like old folks home. Broken tiles in entry way. WORST PART!!!! AC didn’t cool or stay on. Won’t return

Check in was easy, room was spacious, and breakfast was tasty

Hotel needs remodel. Bathroom light flashing and needs replacing.

Front desk check in manager was OUTSTANDING! Give her a raise!

The room we stayed in (137) had some sort of brown stains on the shower curtain, cockroaches in the bathroom. They also kept the hallway at 80 degrees and the ac in the room wouldn’t cool down the room. We also went to the pool at 9:45 pm after confirming the pool doesn’t close till 10:30 and as we were trying to get out the lights shut off at 10:17pm. I specifically remember checking the time because we couldn’t believe it was 10:30 already. Then I went and told the front desk lady that I thought the pool was closed at 10:30. She said that the lights are on an automatic timer. My mom could have fell but instead of the lady, noticing the lights were off, she was too busy on her phone to notice we were still in there and turn the lights back on.

Our room was not dusted - it looked like in weeks.
There was a big green booger on the bathroom wall.
The staff did not want to give us any extra towels, said we only got 1 per day - she was not friendly.

The hostess in the front was very kind. The hotel wasn’t the best but definitely not the worst. I plan on staying there again in a couple of weeks. I just wish it was cleaner.

The room smelled of cigarettes, the light bulb was out in the bathroom, rugs throughout the hotel just looked filthy. The whole place was just questionable with a shattered glass door downstairs. The top blanket smelled musky. It was late, and we had no other options, we couldn’t sleep and checked out at 5:30 AM.

Staff is very friendly.

The room was clean but smelled a bit like smoke - very disappointing! The staff was friendly and the kept the breakfast area very clean.

Originally put us in a room that was not cleaned yet. Desk clerk talked very fast and was hard to understand.

Great Service

Good price for ypur stay

“Excellent customer service! Very friendly and attentive staff.”

Great

Price was good. Bed was squeaky. No handle for water in shower.

The breakfast was better than expected as the hotel was definitely on the poor side of the rating scale.

quietness

The only two issues were fairly minor. In room 229 the black out curtains were smaller than the window and didn't block the morning sun. Next the AC unit worked but the fan put out very little air. It finally cooled the room down after several hours.

We had to ask for towels, we received 2 for a family of 4. The front desk person was friendly but snappy when I asked questions. There was a blood spot on my comforter also.