Hotel Cancalli Tlaxcala

Hotels
7.6 (11 reviews)
Privada Aldama 3, Colonia Acxotla del Rio , Tlaxcala de Xicohténcatl , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
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Review Highlights

Pros:
Good location near shopping centers
Friendly and helpful staff
Extensive, high-quality breakfast (buffet)
Clean / well-maintained facilities
Comfortable stays for many guests
Cons:
Small king bed and reduced room size
Elevator reliability issues
No parking available during events
Room ventilation problems and unpleasant odors
Missing or broken in-room items (TV control, phone)
Plumbing/fitting issues (shower partly clogged, loose tap)
No on-site restaurant

Categories

Cleanliness
8
Multiple reviews mention 'instalaciones están impecables' and general 'todo bien', indicating above-average cleanliness for the property.
Service
8.6
Staff repeatedly described as 'muy amable' and service during breakfast praised; overall service sentiment is clearly positive.
Location
8.8
Several guests highlight the hotel's proximity to shopping centers and describe the location as 'buena ubicación', a strong positive.
Room Quality
5.5
Multiple complaints about room size (king bed small, habitación reducida), poor ventilation and odor, missing/broken TV control and lack of phone, indicating below-average room quality.
Amenities
5.8
Issues reported with elevator service, lack of parking (rented out for event), no on-site restaurant, and missing phone — amenities are notably deficient for some guests.
Value for Money
7
Mixed signals: one guest says 'He pagado menos por más' (positive value), but room issues reduce perceived value, yielding a slightly below-target to neutral score.
Food and Beverage
8.9
Breakfast repeatedly praised as 'muy completo' and 'buffet increíble'; food and F&B offerings are a clear strong point.
Overall Experience
8.2
Overall stays are generally positive due to location, service and excellent breakfasts, but room and amenities problems (ventilation, bed size, parking) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:21

Property Description

Luxurious Accommodations
Hotel Cancalli Business & Suites offers elegantly designed rooms with modern amenities, including flat-screen cable TV, a desk, and free toiletries. Upgrade to a suite for added comfort with a mini bar, sofa bed, and a relaxing bath.

Convenient Location
Situated in central Tlaxcala, our hotel is just a short drive away from the historic center, Convention Centre, and Gran Patio Shopping Mall. Guests can also explore nearby dining options such as a Japanese-style restaurant and a local eatery serving authentic dishes.

Sustainable Living
Experience eco-friendly hospitality at its finest with our property's use of renewable energy. Enjoy complimentary services like free telephone calls and breakfast, as well as convenient facilities like laundry and room service during your stay.

Book your stay at Hotel Cancalli Business & Suites for a luxurious and sustainable hotel experience in Tlaxcala!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Location

Guest Reviews

7.6
Based on 11 reviews
Cleanliness: 8
Service: 8.6
Location: 8.8
Room Quality: 5.5
Amenities: 5.8
Value for Money: 7
Food and Beverage: 8.9
Overall Experience: 8.2
J
Joanna • couple • mx
10
Pros:

La ubicación, está muy cerca de centros comerciales que facilitan mi visita, además de que el personal siempre es muy amable.

Cons:

Todo bien.

2026-04-02 • via Nuitee
J
Joanna • couple • mx
10
Pros:

El desayuno es muy completo y sus platillos muy ricos, siempre fueron muy amables y las instalaciones están impecables.

Cons:

Sin comentarios.

2026-04-02 • via Nuitee
A
Andrea • solo_traveller • mx
9
Cómodo
Pros:

Me gustó el hotel, está muy bonito, buena ubicación

Cons:

Todo estuvo bien

2026-03-30 • via Nuitee
R
ruth • solo_traveller • mx
10
Increíble
Pros:

Me encantó el desayuno, la opción del buffet fue increíble

Cons:

Todo estuvo excelente

2026-03-30 • via Nuitee
A
Adriana • solo_traveller • mx
9
Estancia cómoda
Pros:

Buenas opciones de desayuno, muy completa la estancia, cómodo

Cons:

Todo bien con mi estancia

2026-03-30 • via Nuitee
P
PALAFOX • couple • mx
1
Pros:

Nada

Cons:

Que ofrecen cama king size y es muy pequeña. La habitación reducida y el elevador nunca llegó. Además no tuve lugar de estacionamiento porque lo rentaron a personas que acudieron a un evento de MAS el Buki

2026-03-17 • via Nuitee
M
Maria Rosalba • solo_traveller • mx
2
He pagado menos por más
Pros:

La ubicación

Cons:

La habitación no tiene ventilación, huele feo, no tiene control para TV, se reporta pero no lo solucionaron, no tienen teléfono pero si lo mencionan en su reglamento, la regadera está medio tapada, el grifo del lavabo flojo y no tienen servicio de restaurante

2026-03-15 • via Nuitee
R
Rocio • partner
8
Pros:

Se asignó habitación master, limpio, cómodo

2025-11-07 • via Nuitee
J
JOAQUIN
10
Pros:

Very quiet, clean and away from noisy areas

2025-11-02 • via Nuitee
M
Marco Antonio Marin • solo_traveller • mx
8
Pros:

La cama y el desayuno

Cons:

El elevador, la entrada que siempre la cierran, la regadera que no te puedes bañar a la hora que quieras, que en la noche este la puerta cerrada y que no estén atentos en la recepción.

2025-10-02 • via Nuitee
E
Ezeokoli • family with young children • ng
5
Passable
2024-04-29 • via Nuitee