Grand Hotel

Hotels
7.9 (943 reviews)
865 West El Camino Real , Sunnyvale , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Spacious room
Friendly bartender
Helpful parking arrangements
Cons:
Uncomfortable bed
Poor service
Cleanliness issues
Outdated amenities
Limited breakfast options

Categories

Cleanliness
7.31
Some reviews mentioned room cleanliness issues, including hairs on bedsheets and ants in the room.
Service
8.28
Mixed sentiments, with some positive remarks about staff, but also complaints about unprofessional behavior and unfriendly interactions.
Location
9.32
Multiple reviews praised the good location and convenient access to nearby attractions.
Room Quality
7.27
Several reviews criticized bed comfort and outdated facilities, including broken air conditioning.
Amenities
7.8
Amenities received criticism, particularly regarding the pool and breakfast selections; however, parking availability was noted positively.
Value for Money
7.76
Some guests felt that while the location was good, the overall value was lacking due to several issues.
Food and Beverage
6.81
Many comments indicated dissatisfaction with breakfast options and quality.
Overall Experience
8.68
While there were several complaints, the overall rating reflects the balance of positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:30

Property Description

Luxurious Accommodations
The Grand Hotel, located near Sunnyvale Civic Center, offers elegantly decorated rooms with modern amenities like LCD TVs, iHome docking stations, and plush robes. The spacious villas provide a comfortable retreat for guests.

Convenient Services
Guests can enjoy a full a la carte breakfast through room service and take advantage of 24-hour room service for ultimate convenience. The free WiFi and air-conditioning in all rooms ensure a pleasant stay for all visitors.

Ideal Location
With San Jose International Airport, Stanford University, and Levi’s Stadium in close proximity, Grand Hotel is the perfect choice for travelers looking for both comfort and convenience.

Book your stay at Grand Hotel now for a luxurious and convenient experience!

Important information:

Please note: A charge for incidentals is required at the time of check-in. Please contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.9
Based on 943 reviews
Cleanliness: 7.31
Service: 8.28
Location: 9.32
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.76
Food and Beverage: 6.81
Overall Experience: 8.68
M
Mitra • solo_traveller • de
5
2026-02-11 • via Nuitee
C
Cristian • solo_traveller • us
10
2026-01-30 • via Nuitee
R
Renae • solo_traveller • us
6
Pros:

Larger room, but needs new

2026-01-28 • via Nuitee
B
Barak • solo_traveller • il
8
2026-01-25 • via Nuitee
S
Sandra • couple • us
8
The Grand Hotel offered a cozy and clean space to rest.
Pros:

I liked the fact that there was enough parking when I arrived. And there wasn’t an extra fee for a parking space.

Cons:

The receptionist needs to be a little bit more friendly. He was very serious and not that welcoming.

2026-01-20 • via Nuitee
G
Gheorghe • family_with_children • ro
10
2026-01-20 • via Nuitee
S
Sreenivas • extended_group • us
9
Pros:

Location and room

Cons:

Breakfast , not many options

2026-01-19 • via Nuitee
J
Joey • couple • us
9
Pros:

We had Happy Hour drinks one night and our Bartender was very nice and friendly. We enjoyed our continental breakfast the two days we stayed, there was a decent variety, that fueled us up for our day.

Cons:

Ice machine didnt work on main floor, so we had to use the ice machine on the 4th floor. No other concerns.

2026-01-19 • via Nuitee
D
Daniel • family_with_children • us
7
Pros:

Good location and very good sized room. Bathroom was huge with separate standing shower and separate giant deep soaking tub.

Cons:

The bed was not very comfortable. It was like sleeping on a slab.

2025-12-23 • via Nuitee
G
Guy Shochet • family_with_children • il
4
2025-12-20 • via Nuitee
H
Honorio • family_with_children • us
9
2025-12-15 • via Nuitee
A
Antonio • solo_traveller • us
7
2025-12-13 • via Nuitee
W
Wang • solo_traveller • us
8
Nice staff.
Pros:

Good place.

2025-12-13 • via Nuitee
C
Cristian • solo_traveller • us
10
2025-12-11 • via Nuitee
H
Hoa • family_with_children • us
10
Good location, good price, staff ok need more friendly, but definitely NEED TO UPDATE MATTRESS WHCH DAMAGED SO BADLY NOT
Pros:

Location

Cons:

Mattress too old and dent deeply hurting our back.

2025-12-04 • via Nuitee
S
Sumer • couple • us
7
Pros:

for the price it’s been OK hotel location is very good.

Cons:

The water cooler was broken. Elevator was too slow and they had no water bottles at the front desk. The bar area is OK not updated.

2025-11-22 • via Nuitee
J
Junko • solo_traveller • jp
8
満足
Pros:

目的地に近い

Cons:

掃除がなかなかやってもらえない

2025-11-08 • via Nuitee
C
Carvajal • solo_traveller • us
8
The staff is pleasant
Pros:

This is close to our families in the Bay Area

Cons:

Close to our family in the bay area

2025-11-05 • via Nuitee
I
Issac • solo_traveller • il
4
2025-11-04 • via Nuitee
M
Mayra • couple • us
10
2025-11-03 • via Nuitee