Hyatt Regency Suzhou

Hotels
•
Hyatt Hotels
9.2 (52 reviews)
88 Huachi Street, Suzhou Industrial Park, Suzhou, Jiangsu, 215000 , Suzhou , CN
86-512-62881234

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Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
Concierge service
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Responsive service
Convenient location
Cons:
Delayed check-in
Air conditioning issues

Categories

Cleanliness
7.99
Issues with air conditioning and delayed check-in indicate lower cleanliness standards.
Service
9.46
Service was responsive when asked to change rooms, but initial delays impacted the experience.
Location
9.7
Location was convenient for access.
Room Quality
8.45
Room quality suffered due to air conditioning issues.
Amenities
9.68
Standard quality for this hotel tier.
Value for Money
9.44
Overall good value given other factors.
Food and Beverage
9.69
Standard quality for this hotel tier.
Overall Experience
9.16
Check-in delays and room issues negatively impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:47

Property Description

Luxury at its Best

Relax and Rejuvenate: Indulge in onsite massages, body treatments, and facials. Unwind in the indoor pool, sauna, or 24-hour fitness center.

Culinary Delights: Experience Chinese cuisine at Hua Chi 88 or enjoy 24-hour room service. Savor a drink at one of the 2 bars/lounges, and don't miss the daily buffet breakfasts.

Convenience and Comfort: Benefit from amenities like complimentary wireless internet, concierge services, and onsite shopping. Take advantage of limo service, a computer station, and express check-in.

Immerse yourself in luxury at Hyatt Regency Suzhou. Your unforgettable stay is just one booking away!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • General

    Protective clothing is available to guests

See all policies

Location

Guest Reviews

9.2
Based on 52 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.7
Room Quality: 8.45
Amenities: 9.68
Value for Money: 9.44
Food and Beverage: 9.69
Overall Experience: 9.16
V
Verified traveler
4
糟糕的入住體驗
Pros:

3點check in無法準時入住，延遲到3:40左右才入住，入住後冷氣不冷，維修了1個多小時後，經要求才更換房間，整個延誤了後面行程2小時

2025-08-17 • via Nuitee
K
Kevin
10
Pros:

Amazing experience overall.

2025-05-05 • via Nuitee
H
Hyoung Jin
6
Pros:

체크인 하고 방에 들어갔는데, 다른 짐들이 있었는데, 한참을 기다려서야 다른 방을 배정 받았다. 방은 크고 좋았고 청소도 나름 괜찮았다. 조식은 나쁘지는 않았는데, 다른 5성급 호텔에 비해서는 다소 부족하다는 생각이 들었다. 주위에 딱히 갈만한 곳은 없는 듯 하고, 빌딩에 둘러쌓여 있어서 빌딩 외에는 볼 곳이나 갈 곳이 없는 듯 하다.

2025-03-31 • via Nuitee
W
Wen
10
Pros:

I had wonderful experience. The receptionist David is very helpful and efficient. I will definitely stay for my next trip.

2025-03-29 • via Nuitee
W
wen yu
10
Pros:

位置優越，房間舒適、乾淨、好睡、配備齊全，dreame吹風機輕巧速乾超好用

2024-12-31 • via Nuitee
C
Chang
10
Pros:

very professional staff, quiet and clean. Good service.

2024-10-03 • via Nuitee
R
Robert
10
Pros:

Great stay, good breakfast, comfortable beds, and tube within 50m loved it.

2024-09-08 • via Nuitee
K
Kenneth
10
5 Star 👍
Pros:

Very enjoyable experience, all staff are very professional and friendly, very close to metro, restaurants and malls, I would highly recommend if visiting Suzhou

2024-02-03 • via Nuitee
P
Pang
8
光線充足，設計時尚，自助早晨一般
Pros:

設備新，設計時尚，浴室門不能全關，浴缸企缸缺水龍頭，不便扭毛巾

2023-12-27 • via Nuitee
L
Lina
8
Pros:

Very pleasant stay at Suzhou Hyatt Regency hotel, hotel staff are generally very polite and helpful. I would give 4 out of 5, the only problem is their breakfast was not as good as expected given the price

2023-11-05 • via Nuitee
J
John
10
Great modern hotel, well located
Pros:

Modern hotel, located close to the Suzhou exhibition centre , Metro and Mall. Rooms are large. Breakfast was tasty, with mixture of Asian flavours and European pastries / cereals.

Staff speak English and friendly.

2023-10-21 • via Nuitee
V
Verified traveler
10
Pros:

Excellent hotel with amazing staffs. Really enjoyed my stays at Hyatt Regency Suzhou!

2023-08-04 • via Nuitee
S
seungwon
10
Pros:

Its comfortable place

2023-06-29 • via Nuitee
V
Verified traveler
10
Pros:

Great as always.

2021-01-07 • via Nuitee
V
Verified traveler
10
Always choose Hyatt
Pros:

Great as always.

2021-01-06 • via Nuitee
V
Verified traveler
10
最高！
Pros:

部屋は綺麗、朝食最高！

2019-12-14 • via Nuitee
S
Shu Ying
10
Pros:

以蘇州同標準的酒店，凱悅整體比W 跟香格里拉勝出。
地點佳，早餐稍微有油煙但豐富可口選項多，瑕不掩瑜。
房價也可以接受。

2019-12-12 • via Nuitee
V
Verified traveler • family
8
Pros:

電掣十分複雜，很難弄清楚需要的燈光。溫度鎱的調教方法亦沒有説明！我早上九時check out ,櫃檯只得一人，
需等待很長時間！

2019-11-12 • via Nuitee
V
Verified traveler
10
サービスも素晴らしい
Pros:

立地も施設もサービスも素晴らしい。

2019-11-03 • via Nuitee
N
NORIKO
8
Pros:

落ち着いたホテルで、とても居心地がよかったです。日本語ができるスタッフの方もいました。ただ、ホテルの朝食のブッフェ会場やルームサービスの方には、英語が通じませんので、簡単な中国語は覚えておいた方が便利です。

2019-09-30 • via Nuitee