Kings Arms Hotel

Hotels
7.6 (282 reviews)
High Street , Melrose , gb

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Terrace
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Convenient location
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.35
Several reviews mentioned dust and a lack of cleanliness in some areas.
Service
8.35
Consistently positive feedback about friendly and helpful staff.
Location
8.35
Convenient location with praise for its proximity to the town.
Room Quality
6.85
Mixed feedback; some rooms were comfortable, but issues with size and condition noted.
Amenities
7.85
Good amenities mentioned, including comfortable beds and beverages.
Value for Money
7.35
Some mention of it being reasonable, but overall perception varied.
Food and Beverage
8.35
Positive reviews for breakfast and evening meals.
Overall Experience
7.35
General sentiment reflects a mixed but acceptable experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:26

Property Description

City Views and Vibrant Ambiance - Experience the charm of Melrose from your room with breathtaking city views. Unwind at our terrace or lively bar for a delightful evening.

Comfort and Connectivity - Our rooms are equipped with modern amenities including free WiFi, flat-screen TV and a private bathroom. Stay connected and refreshed throughout your stay.

Culinary Delights for Every Palate - Indulge in a diverse dining experience at our restaurant offering British, Italian, and Mediterranean cuisines. Special dietary requests are also catered to.

For a memorable stay in Melrose, book your accommodation at Kings Arms Hotel now.

Important information:

The Kings Arms is currently undergoing a transformational re-development and will open in early April 2019.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 282 reviews
Cleanliness: 6.35
Service: 8.35
Location: 8.35
Room Quality: 6.85
Amenities: 7.85
Value for Money: 7.35
Food and Beverage: 8.35
Overall Experience: 7.35
I
Ian • solo_traveller • gb
8
Friendly staff, clean and comfortable.
Pros:

Wonderful staff. Super helpful.

2026-03-26 • via Nuitee
H
Hilda • couple • gb
1
Very disappointed
Pros:

The location

Cons:

Dated, small room with chipped paintwork, filthy carpet etc.

2026-03-24 • via Nuitee
L
Lorraine • couple • gb
7
Pros:

Location was excellent.

Cons:

Room felt a little small.

2026-03-09 • via Nuitee
M
Malcolm • solo_traveller • gb
8
A blissful escape to a charming town
Pros:

Charming, relaxed, lovely staff, great breakfast with excellent haggis. Melrose is compact and pretty and girdled by dramatic hills. Best of all, the hotel is only a short bus ride from Abbotsford, which is now sacred ground since I discovered a passion for Sir Walter Scott. We shall be back for more delightful hospitality and Scott-themed walks at first opportunity.

Cons:

There’s nothing I didn’t like about it. Maybe a lick of new paint on the woodwork outside the room if you’re boringly fussy but it was built in the early 1700s, so it’s characterful rather than tatty

2026-02-25 • via Nuitee
S
Stephen • solo_traveller • gb
8
2026-02-22 • via Nuitee
M
Michael • solo_traveller • gb
4
I would not go again (I raised issues about noise and bathroom but the hotel did not respond)
Pros:

Food good

Cons:

Room 3 - bathroom has grungy floor and corners and a shower with black mould and discolouration. And the room is next to some (public?) toilets in which the hand dryer was blasting away every few minutes last night. The wall is very thin indeed. Rubbish!

2026-01-25 • via Nuitee
E
Elliot • extended_group • gb
10
Pros:

Food and the bar

2026-01-19 • via Nuitee
R
Rogan • couple • gb
10
2026-01-18 • via Nuitee
L
Les • couple • gb
10
Pros:

Everything was excellent at this hotel.

Cons:

The bar opening times as when we came back after meeting the family the bar was closed at half past nine.

2026-01-18 • via Nuitee
M
Margaret • couple • gb
3
Extremely disappointing. We were looking forward to a good Scottish breakfast.
Pros:

The room was ok.

Cons:

Breakfast! No chef appeared. We had a choice of 3 serials, can't remember any fruit. We had slice of toast and we had tea and coffee. Very disappointing. Still waiting for appropriate refund.

2026-01-13 • via Nuitee
C
Carole • family_with_children • gb
10
2026-01-06 • via Nuitee
D
Dan Thorn • family_with_children • fr
6
Pros:

Great breakfast!

Cons:

Bathroom quite cheap looking. Hand soap in the shower...
Soundproofing very improvable. Could hear the noisy main road all through the night.

2026-01-02 • via Nuitee
A
Anton • family_with_children • gb
10
2025-12-29 • via Nuitee
J
Jennifer • couple • gb
6
One night only
Pros:

Convenience to town.

Cons:

Staff made us feel in the way when we arrived. Worn carpets. Loud at night. Needs some money spent on it.

2025-12-28 • via Nuitee
C
Carmel • family_with_children • gb
10
Pros:

A comfortable room with good amenities clean linen and towels ,plenty of beverages and a welcome bottle of sherry for two on arrival.

2025-12-26 • via Nuitee
D
Dawn Parrish • family_with_children • gb
7
Traditional hotel, excellent staff, tasty food, good location in town
Pros:

Stayed here while visiting family and booked 2 rooms. Decor a little tired and rooms up 3 flights of winding stairs. Comfy bed and radiator had thermostatic valve to adjust heating. Ate evening meal in restaurant - very tasty and breakfast the following morning - full Scottish. Hotel doesnt have its own car park but during December plenty of parking elsewhere. Staff very helpful and attentive.

Cons:

Was bemused by small bottle of "drink tipple" in room with 2 glasses. No idea what it was - sherry/whisky, a note would have helped, as would a cork or stopper on bottle - anything could be added!

2025-12-15 • via Nuitee
K
Kieran • couple • gb
6
Not a comfortable stay but the restaurant, bar area and staff were very nice
Pros:

Nice bar and restaurant area. Friendly staff. Great location.

Cons:

The room floor was wonky and at a bad angle so we were sliding down the bed all night. So dusty you could barely breathe. Not a great sleep at all. We stayed before and was much nicer. Room 4 you need to sort that out

2025-11-17 • via Nuitee
S
Stephen • solo_traveller • gb
8
2025-11-15 • via Nuitee
J
James • family_with_children • gb
10
2025-11-09 • via Nuitee
M
Mark • couple • gb
10
Great stay
Pros:

Great evening meal. Nice atmosphere, good beer, friendly staff reasonable price. Excellent.

Cons:

Stair carpet needs good clean!

2025-11-04 • via Nuitee