Best Western Empire Towers

Hotels
•
Best Western
8.2 (544 reviews)
4100 West Shirley Place , Sioux Falls , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable
Cons:
Cleanliness issues
Outdated facilities
Inconsistent breakfast quality

Categories

Cleanliness
6.53
Multiple mentions of cleanliness issues, including dirty carpets and uncleaned rooms.
Service
9.5
Staff received positive remarks for being friendly and accommodating.
Location
8.54
Close to interstate and convenient for travelers.
Room Quality
7.99
Rooms are generally nice but have reported issues like worn mattresses and broken beds.
Amenities
7.52
Some amenities like breakfast received mixed reviews; room features lack modern updates.
Value for Money
9.48
Good value for the price considering the location and overall experience.
Food and Beverage
7.53
Breakfast quality was inconsistent, with complaints about hot food and seasoning.
Overall Experience
8.5
Overall, guests found value and comfort, tempered by cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:25

Property Description

Convenient Location and Amenities
Located just 500 meters from Empire Mall, Best Western Empire Towers offers free Wi-Fi, parking, and flat-screen TVs. Golf enthusiasts will appreciate the proximity to Kuehn Park Golf Course.

Comfortable Accommodations
Air-conditioned rooms at Empire Towers Best Western come with tea/coffee facilities and private bathrooms. After a long day, guests can unwind in the indoor pool or catch up on the day's news in the lobby.

Delightful Dining and Entertainment
Start your day with a complimentary hot breakfast and grab a snack from the vending machines. Explore nearby attractions like Great Plains Zoo, Washington Pavilion, and Kirby Science Center.

Book your stay at Best Western Empire Towers for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$3 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 544 reviews
Cleanliness: 6.53
Service: 9.5
Location: 8.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 9.48
Food and Beverage: 7.53
Overall Experience: 8.5
S
Stacey • family_with_children • us
5
Cons:

Carpet and bathroom paint stained

2026-02-11 • via Nuitee
B
Brad • solo_traveller • us
9
Great spot and I will be back.
Pros:

Not many guests, mo eggs when I got to breakfast but still enough other items for my taste. Good quality. Good coffee.

Cons:

Just keep a little closer tab on amounts of self serve food.

2026-01-30 • via Nuitee
M
Ms. Karen • family_with_children • us
10
No hassles!💗
Pros:

There was a blizzard and I had to cancel. Refund went through and no hassle!💗

Cons:

Blizzards and general white out driving conditions.

2026-01-22 • via Nuitee
M
Marco • extended_group • us
10
2026-01-21 • via Nuitee
M
Michelle • couple • us
9
2026-01-19 • via Nuitee
J
John • couple • us
7
Adequate
Cons:

Okay place, but outdated. The TV and TV viewing is terrible. I had better channels the next day at the hospital. The beds are super hard.

2026-01-19 • via Nuitee
M
Ms. Karen • family_with_children • us
3
Who is at fault?!
Pros:

I like that they advertise that they have a role in shower.

Cons:

I did not like booking a hotel room with a Roland shower, which my mother requires, only to arrive and learn that it is not available. I believe this is a communication fault between booking.com and the hotel. When I first asked, they said they were storing paint in that room for the renovations they were doing in the hotel. When I offered to move the paint with them, they explained that there was also a plumbing problem. I think this could have been avoided if the hotel had communicated this to booking.com so that I could find other hotel accommodations to meet my needs. Based on this experience I question if I ever want to book through booking.com again until they can resolve their communication issue with the hotel..

2026-01-19 • via Nuitee
T
Taylor • extended_group • us
8
2026-01-19 • via Nuitee
J
Janat • solo_traveller • us
4
Not worth it, reviews not real.
Cons:

Room was not ready, smell, they were treating, hard bed, could hear room above walking around and tv next door. Very busy and loud.

2026-01-19 • via Nuitee
K
Kevin • family_with_children • us
5
Ok
Pros:

Location

Cons:

Gym not to good

2026-01-19 • via Nuitee
S
Sharron • couple • us
10
2026-01-15 • via Nuitee
D
Darla • couple • us
8
Overall, the stay was very good. It was definitely worth the money and it was clean.
Pros:

I loved how large the room was.

Cons:

Our room happened to be close to the elevator and you hear people coming in and out

2026-01-15 • via Nuitee
T
Todd • couple • us
10
Great place to stay. Employees Friendly and very clean
Pros:

Very nice and clean place very pleasant employees

Cons:

nothing

2026-01-12 • via Nuitee
W
Wayne • couple • us
2
Never again!
Pros:

Bed was comfortable

Cons:

Not clean: counters and floor. Broken window shade. Missing desk chair. When asked for a chair, was told “I will pass your request on”, but none provided. Breakfast eggs not hot and overly salted. Bacon over cooked.

2026-01-01 • via Nuitee
K
Kaitlyn • couple • us
4
2026-01-01 • via Nuitee
J
Jordyn • couple • us
4
Would not recommend
Pros:

The front desk girl was nice.

Cons:

Not clean at all.

2025-12-31 • via Nuitee
K
kris • family_with_children • us
8
2025-12-27 • via Nuitee
C
Crystal • couple • us
9
2025-12-17 • via Nuitee
D
D Dale • couple • us
9
Pros:

very friendly staff, was there for jury duty and the staff was accommodating if I had needed to extend my reservation.

2025-12-17 • via Nuitee
M
Mariann • solo_traveller • us
5
No recommendation
Pros:

Close to the interstate highway and Empire Mall.

Cons:

Torn, dirty carpets. Road noise throughout the night and day.

2025-12-08 • via Nuitee