Best Western Empire Towers

Hotels
•
Best Western
8.2 (582 reviews)
4100 West Shirley Place , Sioux Falls , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable
Cons:
Cleanliness issues
Outdated facilities
Inconsistent breakfast quality

Categories

Cleanliness
6.53
Multiple mentions of cleanliness issues, including dirty carpets and uncleaned rooms.
Service
9.5
Staff received positive remarks for being friendly and accommodating.
Location
8.54
Close to interstate and convenient for travelers.
Room Quality
7.99
Rooms are generally nice but have reported issues like worn mattresses and broken beds.
Amenities
7.52
Some amenities like breakfast received mixed reviews; room features lack modern updates.
Value for Money
9.48
Good value for the price considering the location and overall experience.
Food and Beverage
7.53
Breakfast quality was inconsistent, with complaints about hot food and seasoning.
Overall Experience
8.5
Overall, guests found value and comfort, tempered by cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:25

Property Description

Convenient Location and Amenities
Located just 500 meters from Empire Mall, Best Western Empire Towers offers free Wi-Fi, parking, and flat-screen TVs. Golf enthusiasts will appreciate the proximity to Kuehn Park Golf Course.

Comfortable Accommodations
Air-conditioned rooms at Empire Towers Best Western come with tea/coffee facilities and private bathrooms. After a long day, guests can unwind in the indoor pool or catch up on the day's news in the lobby.

Delightful Dining and Entertainment
Start your day with a complimentary hot breakfast and grab a snack from the vending machines. Explore nearby attractions like Great Plains Zoo, Washington Pavilion, and Kirby Science Center.

Book your stay at Best Western Empire Towers for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$3 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 582 reviews
Cleanliness: 6.53
Service: 9.5
Location: 8.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 9.48
Food and Beverage: 7.53
Overall Experience: 8.5
S
Stefanie • family_with_children • us
8
Pros:

Staff were welcoming and friendly.

2026-06-26 • via Nuitee
C
Craig • couple • us
7
2026-06-26 • via Nuitee
M
Michael • solo_traveller • us
8
2026-06-26 • via Nuitee
G
Gregory • family_with_children • us
10
2026-06-25 • via Nuitee
A
Angie • couple • us
6
ok
Pros:

Nice staff
Convenient Location for us

Cons:

Limited breakfast options

2026-06-25 • via Nuitee
J
jaylen • family_with_children • us
8
2026-06-22 • via Nuitee
C
Catfishsam8 • solo_traveller • us
8
Decent hotel for the price and location
Pros:

We prefer BWs when we travel and this one was very nice. The location was just off the highway and next to many restaurants, Walmart, and food shops. Tucked in behind Super 8 and a BP convenience store. Parking lot was narrow but didnt seem too crowded. Trees provided plenty of shade.

We were able to check in early, which is always a plus. Coffee and water are 24/7!

My room was just outside the elevator and I didnt hear it any, another great thing!
Breakfast was decent. Normal complimentary fare. But for free, it wasnt bad.

My room had a comfortable bed, plenty of outlets for electrics, and the ahower had excellent hot water and pressure.

I'd definitely stay again!

Cons:

Vending which was nice, was only on first or third floor, being on second meant i had to go up or down every time I wanted ice or water or coffee. And since im disabled, that at times is difficult. Not necessarily a fault for hotel, but if you use ice like i do, you need it ready by a moments notice.
The wifi was kinda spotty.....would lose signal at random time, but weather was a factor and there could have been a high volume of people online.

My shower drained VERY slowly. Maybe needed snaked or something but the water felt so amazing I overlooked the slow drain.

The breakfast lounge is cramped, so when a lot of folks are in its hard to maneuver, but people seemed to be patient.

I had a kitchette in my room, so small fridge and sink, but no silverware, I took some from breakfast.

Pool was meh, nothing special, about 5 ft deep and semi heated. No jacuzzi or anything. But if you wanna splash for 5 minutes, it works.

2026-06-22 • via Nuitee
J
Jack • couple • us
9
2026-06-21 • via Nuitee
B
Bobby • solo_traveller • us
4
Pros:

Breakfast

Cons:

So noisy. I couldn’t sleep because I could hear neighbors sound and water running down from pipes. Insulation sucks

2026-06-19 • via Nuitee
T
Timothy • couple • us
8
2026-06-17 • via Nuitee
M
Michelle • family_with_children • us
10
After spending the weekend doing outside activities this was a welcoming place to stay and rest.
Pros:

Because there is a sketchy motel in front of this hotel, I never looked into staying there, but I tried it and it exceeded my expectations. Friendly check in, clean, updated environment, well lit parking lot, great breakfast.

Cons:

I did not like the area it is in, but can’t change that.

2026-06-16 • via Nuitee
L
Laura • solo_traveller • us
6
2026-06-10 • via Nuitee
S
Stephen O • solo_traveller • us
9
2026-06-09 • via Nuitee
S
Susan • solo_traveller • us
3
Was okay until the air quit working
Pros:

It was a quote and small hotel

Cons:

Our air conditioner stopped working and they couldn’t move us, we got two small small fans

2026-06-08 • via Nuitee
A
Arkadiusz • extended_group • pl
10
2026-06-06 • via Nuitee
V
Vicki • family_with_children • us
6
It was ok for a one night stay.
Pros:

The room was large and clean

Cons:

The breakfast. From 7:30 until 9:00 it was hit and miss on hot food being brought out.when it was, the employee filling things was rude, slammed cupboard doors and buffet lids. The only consistent hot food was waffles, only no butter and mostly empty syrup pots.
No towels in the pool area.

2026-06-06 • via Nuitee
Y
Yuxin • solo_traveller • us
8
Pros:

The front desk staff were very friendly, and the room was clean. The bedsheets had no unpleasant smell, and the bed was comfortable to sleep in. Parking was also very convenient, right outside the hotel building. Breakfast included eggs, bacon, gravy, and coffee. Overall, it was a pleasant stay.

Cons:

N/A

2026-06-06 • via Nuitee
R
Rodney • couple • us
10
Pros:

Location to the highway

Cons:

Everything was fine

2026-06-05 • via Nuitee
V
Valerie • solo_traveller • us
10
Pros:

Great hotel. Love the new look
Very accommodating hotel staff

2026-06-05 • via Nuitee
D
Destiny • family_with_children • us
7
Great place to stay and will probably be using again!
Pros:

It was nice to have several options for breakfast! All our needs were met as even the picky eaters in our group found something to satisfy!

Cons:

Beds were not the most comfy and would have liked to see more shampoo/conditioner and body wash options in the bathrooms than what we had.

2026-05-20 • via Nuitee