The Jephson Hotel; BW Signature Collection

Hotels
BW Signature Collection by Best Western
7.7 (2645 reviews)
16-20 Warwick New Rd , Leamington Spa , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleaning issues
Maintenance problems
Room quality concerns

Categories

Cleanliness
6.95
Several reviews mention issues with cleanliness, including dirty cups and a moldy shower.
Service
8.45
The staff are frequently described as friendly and helpful, contributing positively to the experience.
Location
8.45
The location is praised in most reviews, with many highlighting its central position and convenience.
Room Quality
6.95
Multiple comments mention cramped rooms and maintenance issues, impacting the overall quality.
Amenities
7.95
While some amenities were reported as lacking, such as heating and room servicing, the generally available facilities are well-received.
Value for Money
7.45
Some reviews suggest reasonable value, but others feel the property's maintenance doesn't justify pricing.
Food and Beverage
7.95
The breakfast received positive remarks, contributing positively to the food and beverage experience.
Overall Experience
7.45
The overall sentiment is mixed; while there are positive aspects, numerous complaints about maintenance and service exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 22:04

Property Description

Historic Charm and Modern Comforts

Convenient Location and Parking

Delicious Dining Options

Experience a blend of historic charm and modern comforts at Jephson Hotel in Leamington Spa. Enjoy free WiFi, private parking, and cozy rooms with flat-screen TVs. Indulge in traditional English and continental dishes at the on-site restaurant. With a 24-hour front desk, your needs are always met. Explore nearby attractions like Warwick Castle and Cadbury World, or take a short drive to Stratford Upon Avon. Whether you're here for business or leisure, Jephson Hotel offers a convenient and comfortable stay.

Book now to secure your stay at Jephson Hotel and create unforgettable memories in Leamington Spa!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 2645 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
B
Brian solo_traveller gb
8
2026-08-08 via Nuitee
S
Sarah solo_traveller gb
8
A perfect place for a half-way overnight stopover on my journey.
Pros:

The location and a good sized free car-park. Perfect for a walk into town.

2026-08-08 via Nuitee
L
Luuk couple nl
7
Locatie maakt een deel goed, maar het is tijd voor vernieuwing.
Pros:

Qua locatie - we hadden een beurs in de buurt - zeer goed. Bovendien gooiden ze speciaal voor ons ‘s nachts de bar open zodat we het Nederlands elftal konden bekijken. Personeel dus dik in orde.

Cons:

Kamers waren zelfs voor Engelse begrippen zeer gedateerd. Ook qua hygiëne gewoon niet goed, slecht zeg maar.

2026-08-07 via Nuitee
L
Lynsey couple gb
8
Good hotel . Relaxing stay and easy to get to shops pubs etc
Pros:

Choice at breakfast
Easy access to town

Cons:

Toilet wasn’t clean when arrived

2026-08-06 via Nuitee
P
Philip solo_traveller gb
10
Pros:

Nice hotel
Clean and well serviced
Decent breakfast

Cons:

Parking was a bit tight
Rooms were a bit small

2026-08-06 via Nuitee
M
Menich extended_group gb
5
Lovely front of house staff - rubbish housekeeping - who makes their own bed at a hote l?!
Pros:

Great location, reasonably comfortable, and clean. The reception and bar staff were fantastic - very friendly and helpful.

Cons:

Breakfast was a little bit disappointing - not a great deal of choice, not great quality and expensive for what it was.
We stayed for 2 nights for our son’s graduation, and my main big bear, was that our two towels were replaced with just one, and our bed wasn’t made in the morning!! I’ve never experienced a hotel stay, where your room isn’t serviced and is left for you to do it yourself. May as well have stayed at our son’s student house!

2026-08-05 via Nuitee
M
Michaela couple mt
10
2026-08-04 via Nuitee
M
Mohd solo_traveller my
5
2026-08-04 via Nuitee
S
S solo_traveller gb
8
2026-08-04 via Nuitee
C
Chris solo_traveller gb
6
2026-08-04 via Nuitee
C
Catherine solo_traveller gb
9
Lovely hotel, well situated for town and friendly staff
Pros:

Lovely friendly staff team, very clean rooms, good buffet breakfast, easy 10 minute walk into town.

Cons:

Could have done with a bedside table lamp. In need of a bit of paint touch up.

2026-08-03 via Nuitee
O
Omar couple ar
7
2026-08-03 via Nuitee
E
Esperanza couple gb
7
Handy stay for a night
Pros:

We book the hotel to spend the night on transit to our holidays. As expected, the hotel and room were quite basic, but the room was very clean and the breakfast had plenty of options. The staff were very nice and helpful. The hotel is just 5-10 min walk to the centre, with many dinner places available. We parked the car without issues in the property's carpark.

Cons:

We got a ground floor room with without much of a view. Furniture and mattress were quite dated/tired.

2026-08-03 via Nuitee
A
Ashish solo_traveller ae
9
Pros:

Location

Cons:

Price is too high

2026-08-03 via Nuitee
M
MAREK couple gb
9
Nice place to stay, close to central and park …
Pros:

Good location, bar and restaurant, good service nice staff,free car park

2026-08-03 via Nuitee
M
Martin solo_traveller gb
7
10 minute walk to town and free parking
Pros:

Friendly staff and free parking

Cons:

Hotel a little tired in places

2026-08-02 via Nuitee
P
Passaro couple gb
2
Not what we expected & extremely dissatisfied & disappointed. We won’t be staying there again.
Pros:

The look from the outside & good parking.

Cons:

Booked a small double room & boy was it small & a very tight squeeze for a couple. Opened the door and was greeted by a table & chair. The electrics blew & had to have a replacement lamp. No air conditioning. Tiny TV with very little choice of channels-said Netflix but not there. Tiny shower for a big man & no nicety’s as in the way of soap etc. No fridge. When we asked to get upgraded we were told that we couldn’t upgrade to a larger doubled room however, on booking.com there was a bigger room available ! Doors slammed.
The only good thing was a decent acceptable breakfast.
Extremely basic.

2026-08-02 via Nuitee
P
Phil solo_traveller gb
5
Adequate
Pros:

Location

Cons:

Bit threadbare needs a refurb

2026-08-02 via Nuitee
M
Mary solo_traveller ie
7
2026-08-02 via Nuitee
J
Jonny couple gb
8
Very happy - would stay again.
Pros:

Lovely staff, nice atmosphere.

Cons:

No lights in the corridor leading to room 9.

2026-07-25 via Nuitee