The Jephson Hotel; BW Signature Collection

Hotels
BW Signature Collection by Best Western
7.7 (2720 reviews)
16-20 Warwick New Rd , Leamington Spa , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleaning issues
Maintenance problems
Room quality concerns

Categories

Cleanliness
6.95
Several reviews mention issues with cleanliness, including dirty cups and a moldy shower.
Service
8.45
The staff are frequently described as friendly and helpful, contributing positively to the experience.
Location
8.45
The location is praised in most reviews, with many highlighting its central position and convenience.
Room Quality
6.95
Multiple comments mention cramped rooms and maintenance issues, impacting the overall quality.
Amenities
7.95
While some amenities were reported as lacking, such as heating and room servicing, the generally available facilities are well-received.
Value for Money
7.45
Some reviews suggest reasonable value, but others feel the property's maintenance doesn't justify pricing.
Food and Beverage
7.95
The breakfast received positive remarks, contributing positively to the food and beverage experience.
Overall Experience
7.45
The overall sentiment is mixed; while there are positive aspects, numerous complaints about maintenance and service exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 22:04

Property Description

Historic Charm and Modern Comforts

Convenient Location and Parking

Delicious Dining Options

Experience a blend of historic charm and modern comforts at Jephson Hotel in Leamington Spa. Enjoy free WiFi, private parking, and cozy rooms with flat-screen TVs. Indulge in traditional English and continental dishes at the on-site restaurant. With a 24-hour front desk, your needs are always met. Explore nearby attractions like Warwick Castle and Cadbury World, or take a short drive to Stratford Upon Avon. Whether you're here for business or leisure, Jephson Hotel offers a convenient and comfortable stay.

Book now to secure your stay at Jephson Hotel and create unforgettable memories in Leamington Spa!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Location

Guest Reviews

7.7
Based on 2720 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
S
Susan couple gb
8
2026-08-29 via Nuitee
E
Elaine solo_traveller gb
6
Different room, could have made a difference maybe!!
Pros:

Too early for breakfast, volunteering. Location brilliant for Victoria Park.

Cons:

Room, no view, gap between buildings cluttered with debris, dirty. Could hear room above running water etc. Noise from outside, bin emptying and other sounds.

2026-08-29 via Nuitee
J
James solo_traveller gb
3
Great location, lovely staff, need s
Pros:

Staff on reception on checking in were great, really welcoming and helpful.

Cons:

Bathroom was at best tired, and shower was in need of refurbishment. The bed was okay but had seen better days.

2026-08-28 via Nuitee
M
May extended_group gb
6
Highly uncomfortable.
Pros:

On arrival the room was like a sauna and damp. However the receptionist on duty said we could change rooms the following day when one became available. The website states parking at the hotel but that is extremely limited and to be told that we could move our car from the main road at 10 o’clock at night when staff left was not ideal.

Cons:

The room overall was very tired and in need of decoration.Perhaps a hover around the room would have been a good idea as the edges were thick with dust. Parking. Cleanliness. The meals in the restaurant are extremely limited. The Pizza was terrific but how many times can you eat Pizza.

2026-08-27 via Nuitee
E
Elaine solo_traveller gb
5
Pros:

No view, sparse on tea and coffee etc. No drawer storage, few hangers. Noisy, hear flushing and water running from room above and noise outside. Location good, staff pleasant. Would stay again but hopefully not in Room 23!! .

2026-08-25 via Nuitee
K
Karen couple gb
6
2026-08-25 via Nuitee
N
Nicola solo_traveller gb
6
2026-08-25 via Nuitee
M
Mark family_with_children gb
8
Well worth it
Pros:

Spacious rooms and great facilities. Super clean too. The staff were exceptional and helpful, so kind and professional. The bed was so comfortable and roomy.

Cons:

Parking was not great but the staff were really helpful and accommodating. It was also incredibly hot! Shame it did not have air conditioning.

2026-08-24 via Nuitee
R
Rob couple gb
7
2026-08-24 via Nuitee
C
Christine couple gb
8
Comfortable room and easy parking
Pros:

Easy parking, clean and comfortable

Cons:

The view from our window was the wall of another wing of the building, so the room was a little dark. Not really a problem though, as we didn’t spend much time in our room.

2026-08-24 via Nuitee
C
Christine solo_traveller gb
10
2026-08-24 via Nuitee
C
Cara couple gb
7
2026-08-24 via Nuitee
N
Natalie solo_traveller gb
9
Pros:

Great location, big comfy room and bathroom

2026-08-23 via Nuitee
V
Viktoriia solo_traveller gb
1
Avoid
Cons:

I rarely leave negative reviews, but my experience at this hotel was extremely disappointing.

Late at night, a leak developed in my room which made it unusable. After reporting the issue, I was told that my best option was to wait until the manager arrived at 6:30am. As this was around midnight, the suggestion was effectively that I spend six hours in the hotel lobby waiting for a solution.

After several discussions with staff, alternative accommodation was eventually arranged, but this took approximately three hours. As a result, I was unable to get to sleep until around 3:00am, significantly disrupting my stay.

While I appreciate that maintenance issues can happen in any hotel, what was most disappointing was the way the situation was handled. The initial response was inadequate, and despite losing a large part of the night's sleep due to a problem entirely outside my control, the hotel refused to offer any compensation or goodwill gesture.

A hotel stay is ultimately about having a safe and comfortable place to sleep, and on this occasion the hotel failed to provide that. The lack of accountability afterwards was equally frustrating.

I hope management reviews how situations like this are handled in the future, as guests should not be left without a usable room for hours in the middle of the night and then told that no compensation is warranted.

2026-08-23 via Nuitee
S
Sheehan couple gb
8
Perfect for our little stay
Pros:

Good parking

Cons:

A little dated

2026-08-23 via Nuitee
G
Glenyce solo_traveller bn
8
God value
Pros:

Convenient for the town

Cons:

Needs a bit of a refurbishment

2026-08-22 via Nuitee
A
Ariadne solo_traveller tr
7
Pros:

Staff and room

Cons:

Parking and the need to book a table to eat. Other guests were very noisy

2026-08-21 via Nuitee
B
Brian solo_traveller gb
10
2026-08-21 via Nuitee
S
Sue couple gb
6
2026-08-20 via Nuitee
K
Kelly couple gb
9
2026-08-19 via Nuitee