The Jephson Hotel; BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
7.7 (2494 reviews)
16-20 Warwick New Rd , Leamington Spa , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Fax/photocopying
Facilities for disabled guests
Packed lunches
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleaning issues
Maintenance problems
Room quality concerns

Categories

Cleanliness
6.95
Several reviews mention issues with cleanliness, including dirty cups and a moldy shower.
Service
8.45
The staff are frequently described as friendly and helpful, contributing positively to the experience.
Location
8.45
The location is praised in most reviews, with many highlighting its central position and convenience.
Room Quality
6.95
Multiple comments mention cramped rooms and maintenance issues, impacting the overall quality.
Amenities
7.95
While some amenities were reported as lacking, such as heating and room servicing, the generally available facilities are well-received.
Value for Money
7.45
Some reviews suggest reasonable value, but others feel the property's maintenance doesn't justify pricing.
Food and Beverage
7.95
The breakfast received positive remarks, contributing positively to the food and beverage experience.
Overall Experience
7.45
The overall sentiment is mixed; while there are positive aspects, numerous complaints about maintenance and service exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 22:04

Property Description

Historic Charm and Modern Comforts

Convenient Location and Parking

Delicious Dining Options

Experience a blend of historic charm and modern comforts at Jephson Hotel in Leamington Spa. Enjoy free WiFi, private parking, and cozy rooms with flat-screen TVs. Indulge in traditional English and continental dishes at the on-site restaurant. With a 24-hour front desk, your needs are always met. Explore nearby attractions like Warwick Castle and Cadbury World, or take a short drive to Stratford Upon Avon. Whether you're here for business or leisure, Jephson Hotel offers a convenient and comfortable stay.

Book now to secure your stay at Jephson Hotel and create unforgettable memories in Leamington Spa!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 2494 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
R
Robert • solo_traveller • gb
10
Pros:

Very clean and great value

2026-03-28 • via Nuitee
S
Sidney • couple • gb
5
Lovely staff, very helpful
Pros:

Great location
Building needs updating

Cons:

Bed was not very comfortable

2026-03-28 • via Nuitee
R
Rebecca • couple • gb
6
2026-03-28 • via Nuitee
N
Nick • solo_traveller • gb
4
Soulless Single Room Stay
Pros:

10 minutes to the centre of town.

Cons:

Room felt grubby. Bed was very uncomfortable. Mattress seemed to have no springs. Smallest bathroom sink in the world. No mirror in bathroom so had to shave in the bedroom.

2026-03-27 • via Nuitee
D
Daniel • solo_traveller • ie
9
Lovely hotel in Leamington
Pros:

A lovely little hotel just outside Leamington. The rooms were tastefully designed, recently refurbished, and very comfortable. It was just a short walk to the town centre. The prices were unbelievable.

Cons:

Very little. Parking was a tiny bit confusing at the front but there were plenty spaces around the back. Also, they sent way too many emails before I arrived, about upgrades and pre-checkins. That's fine but 6 emails is a lot.

2026-03-27 • via Nuitee
G
Giglio • solo_traveller • it
8
2026-03-26 • via Nuitee
L
Lindsay • couple • gb
8
Location and Breakfast.
Pros:

Large car park. Lovely breakfast. Location.

Cons:

The cold room i walked in to. Although there was a portable heater.

2026-03-26 • via Nuitee
W
Wendy • solo_traveller • gb
10
2 night stay in Leamington
Pros:

Hotel is warm and welcoming. Staff very helpful and happy. Had a single room for two nights. Had everything I needed. Very close to town. Car park was a bonus because recent visits to Leamington I found it is hard to park anywhere.

Cons:

Only thing was bed mattress too hard. But that didn't spoil my stay.

2026-03-25 • via Nuitee
C
Chunga's Revenge • solo_traveller • gb
9
A good hotel but still needs work in terms of updating decor
Pros:

The hotel is a little dated in terms of decor and carpets - a bit worn. But it's a good price with good parking facilitities and a good location - jus a 10 min walk into Leamington.

Cons:

The floorboards creaked very badly and I felt sorry for whoever was beneath me.

2026-03-24 • via Nuitee
K
Kerry • couple • gb
10
Pros:

Very welcoming and nice and clean .

2026-03-22 • via Nuitee
H
Hicks • solo_traveller • gb
5
Noisy and not clean
Cons:

Noisy and not clean

2026-03-18 • via Nuitee
K
Kelly • couple • gb
9
2026-03-18 • via Nuitee
B
Beverley • family_with_children • gb
6
OK. Was central, generally clean and had parking. Damp carpet and dodgy towel rail were annoying.
Pros:

Reception on arrival friendly and helpful. Staff at breakfast friendly. Bathroom and linen spotless. Breakfast OK.

Cons:

At 11pm we realized there was a damp carpet in one bedroom, and that this was the source of an odd smell we'd tried to get rid of by leaving the window open over dinner. We didn't ask to move rooms at the time as it was already late, but it was annoying and probably should have been noticed by housekeeping before we arrived. Also the towel rail in that bathroom fell off as soon as we put a towel on it, and the bottom shelf of the cupboard was extremely dusty - both should certainly have been noted by housekeeping and fixed before we ever saw the room. When we reported the problems to morning reception, she seemed more worried that we'd ask for a refund (we didn't) than about arranging to have the problems fixed, but hopefully she did. The small doubles are indeed small (1 person against wall), but I guess that's to be expected from the name.

2026-03-18 • via Nuitee
J
Jenny • couple • gb
8
Great location, hotel done up since I last stayed. Very clean.
Pros:

Location was good and it was very clean

Cons:

The way the breakfast was displayed as help yourself but then you ordered and they took it from there and made it in the kitchen. The guy on the door showing you in was standing right by so you felt really self conscious when helping yourself to the continental bit.

2026-03-17 • via Nuitee
A
Alexandra Daniela • extended_group • gb
10
2026-03-16 • via Nuitee
T
Tilly • solo_traveller • gb
9
Very satisfied
Pros:

I had prebooked and paid, and was literally just there for sleeping! But for me that was perfect as it was near where I needed to be, quiet and clean. The staff were very pleasant, and all the admin was in place requiring no long questioning , forms etc.
I hope to be visiting Leamington spa regularly and I shall happily book here again.

Cons:

Can't comment as I only used the room and not other facilities.

2026-03-16 • via Nuitee
T
Terence • solo_traveller • gb
5
Altogether this seemed like a hotel in need of some energised management and TLC.
Pros:

Location. Car parking good.

Cons:

Underwhelming reaction from staff on arrival. Unwelcoming directions and instructions on signs. Room was too hot and although appearing to be largely unoccupied, we were given a ground floor room overlooking the waste bins at the end of the building, so opening the window was not an option. The bed/mattress had protruding springs, making sleep difficult. Very uncomfortable, no sleep. Bathroom design was ill thought out. Nowhere to put your things. Breakfast was adequate, self-service but attended by an unkempt member of staff in jeans and trainers, on his phone.

2026-03-16 • via Nuitee
A
Andrew • couple • gb
10
2026-03-14 • via Nuitee
S
Samantha • solo_traveller • gb
8
Pros:

Nice & quiet, friendly & helpful staff, good food in the evening (I had the chicken schnitzel and fudge cake with ice cream the first night & a pizza and lemon meringue pie with ice cream the 2nd night). Hotel is decorated nicely with some interesting little areas to sit in.
Plenty of free parking at front & back of hotel which is great.

Cons:

Floorboards in my room (single room, number 8) were the noisiest I've ever experienced!
Bed was rather hard, but in the morning I asked for an extra mattress topper & an extra duvet as I was a but chilly the first night & both were fitted for me by the time I got back in the evening.
Breakfast food was plentiful but cooked buffet had been sitting a while although was still warm enough. Would have been nice to have some prepared fruit, even if just tinned, although there was whole fresh fruit available.
There are currently extensive roadworks with traffic lights right outside the hotel entrances which makes getting in & out a bit tricky.

2026-03-14 • via Nuitee
M
Miles • couple • gb
9
2026-03-14 • via Nuitee