Hellaby Hall Hotel; BW Signature Collection

Hotels
BW Signature Collection by Best Western
8 (1997 reviews)
Old Hellaby Lane, Hellaby , Hellaby , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Pleasant room ambiance
Clean hotel area
Cons:
Problems with cleanliness
Inconsistent food quality
Service issues with amenities

Categories

Cleanliness
7.5
Issues with cleanliness noted in multiple reviews regarding water damage and room conditions.
Service
9
Most reviews mention friendly and helpful staff.
Location
9
Multiple reviews highlight convenient and excellent location.
Room Quality
8
Overall comments on rooms being pleasant, though size issues were mentioned.
Amenities
7
Negative comments about gym and pool conditions, requiring refurbishment.
Value for Money
8
Mixed sentiments on pricing, especially regarding breakfast and bar meals.
Food and Beverage
7
Disappointments noted in food quality and breakfast service.
Overall Experience
8.5
General positive experience but several issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:16

Property Description

Historic Charm and Modern Comforts
Nestled in a 17th-century estate, Hellaby Hall seamlessly blends historic charm with modern amenities.

Culinary Delights and Relaxation
Indulge in classic British cuisine at Carnelly Restaurant or unwind on the sun terrace with fine wines. The Bodyscene Health and Leisure Club offers a swimming pool, gym, and luxury spa for ultimate relaxation.

Convenient Location and Nearby Attractions
Located in Hellaby, with easy access to major cities like Sheffield and the Peak District National Park, Hellaby Hall Hotel is the perfect base for exploring the vibrant surroundings.

Experience a harmonious blend of luxury and convenience at Hellaby Hall Hotel. Book your stay now for a truly unforgettable experience.

Important information:

Please note that the restaurant will be closed on 25th, 26th, and 31st December. There will be no food options available.

It is recommended that you enter the full address into satellite navigation systems: Old Hellaby Lane, Hellaby, Hellaby, S66 8SX.

For pre paid bookings, the hotel may request a pre authorization of a debit/credit card on check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 1997 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8.5
P
Potts solo_traveller gb
10
2026-02-14 via Nuitee
S
Sarah solo_traveller gb
2
Frustrating and I felt cheated out of money
Pros:

Room was a nice size

Cons:

- No hot water Saturday or Sunday
– Radiator blasting hot and wouldn’t turn off. I mentioned it on Saturday am was told someone would look at it today. Still boiling hot when we came home
– Between 22.15 and 22.55 I’ve been trying to call reception and no answer…
– bath panel handing off
– disgusting smell of drains in the bathroom
– table lamp not working
– Pillows were replaced as requested but only 1 each when there are 4 on the bed usually
– Tv remote not working, we had to turn tv off by unplugging the Arial!
– I thought it was a more luxurious hotel than Ibis which we’ve used previously but it feels very much like it needs a facelift and very expensive with no recompense other than “I apologise”.

2026-02-13 via Nuitee
K
Katie family_with_children gb
4
Not nearly good enough for the price.
Pros:

It was good that you have access to the pool and spa.

Cons:

In general the hotel wasn’t very clean. It was not well maintained at all. It looked like nothing had been updated for 20 years. The spa area was rusty and changing rooms very cold and looked extremely dated. Our bathroom had mold around the edge of the bath and sink. In our room 2 of the lights were not working. The front reception staff seemed fed up.
My friend staying in another room had no hot water both mornings.
Breakfast on day one was chaos, no hot food in the buffet so it had to be ordered, but it was very hard to order with the one person in the room doing everything. The selection of cold foods was poor and the coffee was really weak. The village around the hotel had St George’s flags tied to every street lamp…

2026-02-12 via Nuitee
J
James solo_traveller gb
8
Great stay
Pros:

Lovely period property, very nice

2026-02-12 via Nuitee
C
christopher solo_traveller gb
2
Honesty I’d avoid, it’s far too over priced, for something at travel lodge standards
Pros:

The staff were ok……

Cons:

It’s very tired and dated. Paint peeling off and shabby. The breakfast was stone cold, I had to giro reception 4 times after the gym as my key didn’t work to get back to my room, eventually someone opened my room after an hour
The pool and hot tub were freezing cold and have been for months apparently at dinner, kept asking for the bill, after 20 minutes I decided to get up and walk out, it’s only then I was approached

2026-02-11 via Nuitee
N
Nadia family_with_children gb
9
2026-02-10 via Nuitee
M
Michael solo_traveller gb
10
2026-02-09 via Nuitee
J
Julian solo_traveller gb
8
Good as usual
Pros:

Stayed here several times, work related stops. Always fine and the gym being included is nice.

Cons:

Prices seem to have gone up a bit, but otherwise good vlaue as always.

2026-02-08 via Nuitee
9
961charw Family
2
Not what i expected!
Pros:

Flickering lights, really weak internet connection to tv in room, broken remote. No hot water comes out the tap in bath, basin taps really hard to turn full of limescale and squirt all over. No curtains so the room remains light where the blinds dont fit appropriately. Landing lights shine through gap under hotel room door. Cobwebs. Stains on radiators in bathroom that look really unpleasant. Not a great experiance. Wont be going back

2026-02-07 via Tripadvisor
A
Aliowl1867 Family Sheffield, South Yorkshire, England
2
DO NOT WASTE YOUR MONEY! AWFUL CHRISTMAS DAY EXPERIENCE.
Pros:

Christmas dinner. Awful. £90 each. !!!! Dont waste your money. Food was very basic and more like carehome food. Small portions. Processed style turkey. No roasties. Someone sat at our table. No apology from management. Very very poor.

2026-02-06 via Tripadvisor
V
Victoria couple gb
8
2026-01-30 via Nuitee
E
emma family_with_children gb
8
Pros:

The breqkfast was very good

2026-01-29 via Nuitee
C
connor solo_traveller gb
7
good
Pros:

i stay often . love the peace.

Cons:

no safe
no air-conditioning
no fridge

2026-01-29 via Nuitee
P
Paul couple gb
4
Room disappointing
Pros:

Location

Cons:

Room very noisy. Heating system noise

2026-01-29 via Nuitee
C
Catherine couple gb
1
Awful and no atmosphere it was depressing no wow factor bad experience no robes or slippers or towels provided for spa o
Pros:

The building that was all

Cons:

Everything the restaurant not the staff but the menu is ridiculous the seating plan / told where to sit when empty still same not the staff fault he unfortunately just works there lovely lad and the fact it is a cashless hotel wow shame on you a building with such heritage and you deny the good old English pound I was hoping to get married there but Jesus the state of the rooms filthy and dusty no better than a premier inn.

2026-01-28 via Nuitee
Q
Quinton solo_traveller gb
9
Excellent
Pros:

A very enjoyable stay with very polite and professional staff.

Cons:

All good

2026-01-28 via Nuitee
C
Charlotte couple gb
9
Generally very nice, would stay there again.
Pros:

Room spacious.

Cons:

Breakfast. Choice a little limited, pastries undercooked. Staff in dining room pleasant but too few, no meet and greet, and staff absent from room 80% of time

2026-01-26 via Nuitee
D
Dawn couple gb
10
Relaxing
Pros:

Friendly staff and charming building.

2026-01-26 via Nuitee
I
Ian couple gb
10
Comfortable hotel
Pros:

We chose this hotel for its location near an event we were attending

Cons:

Some things slightly dated otherwise everything was good

2026-01-26 via Nuitee
H
habtom family_with_children gb
10
Great
Pros:

Staff were friendly

2026-01-25 via Nuitee