The Capital Residence Suites

Hotels
9 (976 reviews)
Simpang 2, Lot 21027, Kg. Berangan , Bandar Seri Begawan , bn

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
7.95
The cleanliness was often mentioned negatively, indicating issues with room hygiene.
Service
9.99
Staff were frequently noted as friendly and helpful, providing excellent service.
Location
9.96
The location was praised for being convenient and within walking distance to key attractions.
Room Quality
8.41
Room quality was mixed; some found it clean and large, while others noted unpleasant smells and outdated facilities.
Amenities
8.94
Amenities received positive mentions, but some issues were raised regarding breakfast options.
Value for Money
9.9
Many reviews highlighted that the hotel offers good value for the price paid.
Food and Beverage
7.45
Food and beverage options were criticized, particularly the breakfast quality and variety.
Overall Experience
9.42
Overall experience was generally positive despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:10

Property Description

Luxurious Accommodation
The Capital Residence Suites offers elegantly furnished guestrooms with modern amenities, including free internet access and flat-screen TVs. Each room is designed with comfort in mind, featuring parquet flooring and tea/coffee making facilities.

Convenient Location
Situated just 300 meters from the Royal Regalia Museum and in close proximity to key landmarks such as Sultan Omar Ali Saifuddien Mosque and Yayasan Sultan Haji Hassanai Bolkiah Shopping Complex, our hotel provides easy access to the best of Bandar Seri Begawan.

Exceptional Services
From a complimentary airport shuttle service to 24-hour front desk assistance, our dedicated staff ensure a seamless stay for every guest. Indulge in delicious meals at the buffet restaurant and explore the city with our tour arrangements.

Experience luxury and convenience at The Capital Residence Suites. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for S$ 40 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 976 reviews
Cleanliness: 7.95
Service: 9.99
Location: 9.96
Room Quality: 8.41
Amenities: 8.94
Value for Money: 9.9
Food and Beverage: 7.45
Overall Experience: 9.42
B
Beatrix • couple • at
9
Pros:

Big room, very friendly staff, good Wifi, not far from the centre, cheap, nice city trip and they organised a sharing taxi to Miri

2026-02-14 • via Nuitee
F
Fredrik • couple • no
8
Pros:

Good rooms, nice bathroom. Good location, walking distanse. Tour provided by Hotel.

Cons:

Very bad Wifi in our room. Breakfast was very basic.

2026-02-13 • via Nuitee
C
Chia Hung • family_with_children • tw
8
Pros:

Two bedroom apartment is great for our family of 5.
Free airport shuttle is great!

Cons:

Breakfast is humble

2026-02-11 • via Nuitee
R
Rico • family_with_children • de
7
Pros:

Ziemlich zentral gelegen.
Zimmer sauber und zumindest für eine Person ausreichend groß
Schönes Bad
Ruhig
Trinkwasser überall verfügbar

Cons:

WLAN instabil
Frühstück ziemlich dürftig, und bereits gegen halb neun kann man nur noch auf den Boden von Pfannen und Töpfen sehen, aufgefüllt wurden die Speisen trotz Nachfrage nicht mehr; ein ordentlicher Kaffee wäre auch was Feines.
Betten sind recht hart

2026-02-10 • via Nuitee
H
Hao • extended_group • cn
9
Pros:

The location is very convenient for hanging around. They also provide complimentary airport pickup and drop-off service.

Cons:

The breakfast is below average

2026-02-10 • via Nuitee
T
Tom • family_with_children • nl
9
2026-01-28 • via Nuitee
S
Shpresa • couple • de
1
Pros:

Nichts

Cons:

Alles

2026-01-26 • via Nuitee
C
Charles • solo_traveller • ie
7
Pros:

Older property

2026-01-25 • via Nuitee
S
seaneren • family_with_children • tr
10
Pros:

Big rooms Central location very nice staff. Dont pay double on radisson if you dont want to spend too much for a nice Hotel

Cons:

Tv only has several channels but it's ok if you are not gonna sit in your room all day.

2026-01-24 • via Nuitee
E
Ekaterina • extended_group • ru
4
Очень бедно! Но расположение супер.
Pros:

У отеля два плюса:
- Бесплатный трансфер, если напишите запрос об этом в отель не менее, чем за сутки, заполните форму, которую вам вышлют. Веселый. позитивный водитель, благодарим его за встречу.
- Расположение, позволяющее пешком дойти до набережной, от куда можно взять лодку до деревни на воде или поездки в джунгли за город, красивого парка с мечетью. и местного рынка, где много фруктов.

Cons:

Очень бедно. Уровень 2*. Белье постельное грязное. Полотенца рваные.
Завтраков почти нет, ассортимент скудный. убогий, если какая-то опция закончилась, ее уже не обновляют.

2026-01-23 • via Nuitee
N
Nguyen • family_with_children • au
6
Pros:

Perfect location
Friendly staff
Airport pickup and drop off

Cons:

Room looks dated with marks on walls and floors.
Floor was dusty.
There was yellow marks on towers and bedsheets

2026-01-23 • via Nuitee
J
JIA JHEN • solo_traveller • tw
8
2026-01-22 • via Nuitee
Y
Yi Xuan • extended_group • my
9
2026-01-20 • via Nuitee
A
Azzam • couple • au
10
2026-01-20 • via Nuitee
Y
YsmKryl • extended_group • tr
5
Pros:

Personel ilgiliydi ve sorularımıza yardımcı oldu.
Ayrıca 5 Brunei doları karşılığında yaptıkları şehir turu çok faydalıydı. Brunei’de mesafeler biraz uzak olduğu için bu tur işimizi kolaylaştırdı.

Brunei zaten 1 gecelik, hızlı gezilip çıkılan bir destinasyon.

The staff were helpful and answered our questions.
We also joined a city tour for just 5 Brunei dollars, which was very convenient since distances in Brunei are quite long.

Brunei is mainly a one-night, quick-visit destination

Cons:

Oda üç kişi için kesinlikle çok küçüktü.
Rezervasyonu üç kişilik yaptığımızı düşünmemize rağmen, bize iki kişilik oda verildiği söylendi. Üstelik ödediğimiz ücret, o anki normal fiyatlara göre oldukça yüksekti ve üçüncü kişi için neredeyse bir oda fiyatı kadar ek ücret alındı.

Odaya üç kişi yerleşince:
• Dönmek ve yürümek zorlaştı
• Bavul açmak neredeyse imkânsızdı
• İki kişi için bile küçük olan odada üç kişi kalmak gerçekten sıkıntılıydı

Tesis genel olarak eskimiş.
Havluların rengi iyi değildi.
Kahvaltı ise çok zayıftı, neredeyse yok denecek kadar az seçenek vardı.


The room was far too small for three people.
Although we believed we had made a reservation for three guests, we were told it was for two. The price we paid was quite high compared to the standard rates at the time, and we were charged almost the price of another room for the third person.

With three people in the room:
• There was barely space to move
• Opening our suitcases was very difficult
• Even for two people, the room would have felt small

The property feels old and worn.
The towels were discolored.
Breakfast was very limited, with almost no variety.

2026-01-18 • via Nuitee
M
Michael • couple • us
8
Nothing fancy but comfortable and cheap.
Pros:

Free shuttle to/from airport, breakfast was okay, room was comfortable, cheap one day tour.

Cons:

A/C was a little hard to adjust. Not close to restaurants. No CNN on TV.

2026-01-18 • via Nuitee
K
Kenan • family_with_children • tr
9
Pros:

Der Service, die Lage und das Personal waren super wir hatten überlegt zwischen radisson und diesem hotel und haben uns dann für the capital entschieden wegen dem shuttle Service , was super geklappt hat und waren positiv überrascht vom Zimmer und bad

2026-01-18 • via Nuitee
S
seaneren • family_with_children • tr
10
Pros:

Everything was good

2026-01-18 • via Nuitee
K
Khairy • couple • my
7
2026-01-17 • via Nuitee
J
Jayden • family_with_children • au
10
Pros:

Helpful staff, good location

2026-01-16 • via Nuitee