Holiday Inn Express & Suites N Waco Area - West by IHG

Hotels
•
Holiday Inn Express
7 (155 reviews)
114 Melodie Drive , West , US
+1 254-826-0900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds
Convenient location off I-35 and near restaurants/bars
Helpful and friendly staff (reported by multiple guests)
Good breakfast variety and decent food
Pool and proximity to local amenities (7-Eleven)
Spacious, modern rooms reported by some business travelers
Cons:
Strong odor/musky/raw sewage smell reported in multiple rooms
Poor cleanliness and stained sheets
No in-room coffee maker/Keurig
Broken elevator and maintenance issues
Inconsistent hot water and noisy/ineffective A/C
Instances of rude staff and frequent housekeeping interruptions
Guests report noisy other guests and building smell in stairwells

Categories

Cleanliness
3.5
Multiple reviews report strong negative cleanliness issues: rooms and building reeked of animals/musky/raw sewage, stained sheets, bathroom needing repair and poor maintenance.
Service
9
Mixed but several positive notes about staff being very helpful and quick check-in; one report of rude staff at late-night arrival. Overall appears largely helpful when mentioned.
Location
10
Consistently praised for convenience: right off I-35, close to restaurants/bars, near downtown Waco and a 7-Eleven next door for coffee.
Room Quality
5.5
Mixed room quality: comfortable beds noted but issues with high beds (accessibility), noisy guests, malfunctioning A/C, door lock problems, elevator outages and musky smells.
Amenities
4
Several amenity complaints: no in-room coffee maker/Keurig, elevator out, limited hot water, lack of small supplies (plunger), deodorant spray ineffective for persistent odors.
Value for Money
7.5
Mixed perceptions: some found rooms pleasantly modern and good value for the price; others felt rate was too high given cleanliness and maintenance issues.
Food and Beverage
8.5
Breakfast generally described positively (good variety, protein options); some reports of items running out and not being replaced.
Overall Experience
8
Overall mixed: several guests had pleasant, convenient stays and would return, but multiple strongly negative stays due to smell, cleanliness and facility problems lowered the experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Complimentary Hot Breakfast: Start your day right with a delicious breakfast on us.

Convenient Amenities: Enjoy a range of amenities including a fitness center, outdoor pool, and business center for all your needs.

Nearby Attractions: Explore top attractions like Baylor University and the Texas Ranger Hall of Fame just a short drive away.

Book your stay at Holiday Inn Express & Suites - West, Texas I-35 for a comfortable and convenient experience.

Important information:

Please note: guests must be 21 years of age or older to make reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ACT

Location

Guest Reviews

7
Based on 155 reviews
Cleanliness: 3.5
Service: 9
Location: 10
Room Quality: 5.5
Amenities: 4
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
S
Sally • family_with_children • us
3
2026-11-05 • via Nuitee
D
Dennis • couple • us
10
2026-10-26 • via Nuitee
D
Daphne • family_with_children • us
3
Pros:

The bed and a 7 Eleven next door for coffee!

Cons:

#1!!!!! NO Coffee maker in the room!

2. The building reeked of animals an a bad attempt to cover the smell and the room was particularly bad.

3. The night before we had stayed at another Holiday Inn also owned by IHG that was spotless and had a Kuerig in the room.

2026-10-18 • via Nuitee
D
Dennis • extended_group • us
6
Good except for funky smell in room that could not be eliminated.
Pros:

Very good!

Cons:

Smell in room-could not eliminate it with a deodorant spray provided by housekeeping.

2026-09-12 • via Nuitee
K
Kristina • couple • us
10
2026-08-30 • via Nuitee
A
Anthony • couple • us
10
It was a nice stay
Pros:

Clean and comfortable bed

Cons:

The only problem was getting in the high bed being I’m 5’5” and 70 years young.

2026-08-05 • via Nuitee
R
Richard • solo_traveller • us
10
2026-08-05 • via Nuitee
R
Rebecca • solo_traveller • us
3
Never again
Pros:

The bed was comfortable

Cons:

We had to book the stay do to car trouble and it was next door. We arrived around 1:30/ 2am and staff was kind of rude. Room smelled like raw sewage. Starting at 8 am we had people knocking on the door to clean the room every 30 minutes. After the 3rd knock at 9:30 we left. Terrible experience

2026-08-02 • via Nuitee
D
Damon • solo_traveller • us
8
2026-07-24 • via Nuitee
H
HappyMel Johnson • solo_traveller • us
6
JUST BLAH OR MEH
Pros:

Location to West restaurants, bars, swimming pool.

Cons:

Guest are loud, not that friendly, employees just kinds seem like blah. Nothing specific, just it is what it is being the only option in actual West to stay.

2026-07-20 • via Nuitee
8
88haideralis • Solo travel
10
Staff very helpful
Pros:

Staff was super nice and helpful! Clean hotel good breakfast highly recommend

2026-07-19 • via Tripadvisor
M
Maria Consuelo • family_with_children • us
10
all good.
Pros:

all great food.

Cons:

little extra totile paper.

2026-07-16 • via Nuitee
D
Dee • couple • us
4
We were there for a funeral so we accepted the situation.
Pros:

Breakfast was decent, ran out of items didn’t replace them.

Cons:

Bathroom needed repair and cleaning . Building and landscape could use maintenance

2026-07-13 • via Nuitee
L
Lilas • couple • us
10
2026-07-07 • via Nuitee
6
660jacksona • Solo travel
10
good location
Pros:

Clean comfortable and good location right off I-35

2026-07-01 • via Tripadvisor
4
412sawyerd • Couples
10
Perfect place
Pros:

Perfect place to crash for the night. Everything we needed nothing we didnt.

2026-06-23 • via Tripadvisor
M
malisam724 • Business
10
good for business trip
Pros:

Stayed here last week during a business trip to Waco and was pleasantly surprised. The room was spacious and modern, way nicer than I expected for the price point. Breakfast had a good variety - I appreciated the protein options since I usually skip the carb-heavy stuff. Check-in was quick and the gentleman at the desk gave us some good recommendations for dinner in town. The location is super convenient right off 35 and only about 15 minutes from downtown Waco. My only gripe would be that the pillows were a little too firm for my liking, but that's totally personal preference. The shower was great though - good water pressure and plenty of hot water. Overall a solid choice and I'll definitely book here again next time I'm in the area.

2026-06-11 • via Tripadvisor
A
arunrO3059RD • Solo travel
10
nice hotel
Pros:

Really nice hotel close to everything!

2026-06-04 • via Tripadvisor
J
Julie • couple • us
4
Very disappointed in our stay at this HolidayInn!
Pros:

Location to event

Cons:

Cleanliness
Broke elevator

2026-06-01 • via Nuitee
C
conditt • family_with_children • us
3
Will not stay here in the future.
Pros:

The beds and pillows were nice and comfortable.

Cons:

When we first walked in, it was warm in the lobby. The elevator didn’t work, so we had them put us on the first floor. The air conditioner worked halfway decent at first but by the middle of the night, it got warm in our room and the air conditioner made noises for the rest of the time we were there. And to finish it off, our door would not lock.

2026-05-27 • via Nuitee