Holiday Inn Express & Suites N Waco Area - West by IHG

Hotels
Holiday Inn Express
8.2 (284 reviews)
114 Melodie Drive , West , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Hot breakfast
Cons:
Dirty facilities
Maintenance issues
Unpleasant smells

Categories

Cleanliness
6.66
Multiple reviews highlighted serious cleanliness issues, including dirty floors, bathrooms, and gym facilities.
Service
9.13
Staff was friendly and helpful, though there were some responsiveness issues.
Location
9.67
Conducively located with easy access to major roads.
Room Quality
7.62
Rooms were comfortable, but issues with maintenance like broken locks and drains were notable.
Amenities
8.15
Breakfast was mentioned positively, though other amenities like the fitness room were criticized.
Value for Money
8.11
Some reviewers felt it wasn't worth the money given the condition of the property.
Food and Beverage
7.66
Breakfast received mixed reviews; some were happy while others mentioned spoiled items.
Overall Experience
8.63
The experience was overshadowed by cleanliness and maintenance concerns but had some redeeming factors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:24

Property Description

Complimentary Hot Breakfast: Start your day right with a delicious breakfast on us.

Convenient Amenities: Enjoy a range of amenities including a fitness center, outdoor pool, and business center for all your needs.

Nearby Attractions: Explore top attractions like Baylor University and the Texas Ranger Hall of Fame just a short drive away.

Book your stay at Holiday Inn Express & Suites - West, Texas I-35 for a comfortable and convenient experience.

Important information:

Please note: guests must be 21 years of age or older to make reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ACT

Location

Guest Reviews

8.2
Based on 284 reviews
Cleanliness: 6.66
Service: 9.13
Location: 9.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 7.66
Overall Experience: 8.63
A
Anthony couple us
10
It was a nice stay
Pros:

Clean and comfortable bed

Cons:

The only problem was getting in the high bed being I’m 5’5” and 70 years young.

2026-08-05 via Nuitee
R
Richard solo_traveller us
10
2026-08-05 via Nuitee
R
Rebecca solo_traveller us
3
Never again
Pros:

The bed was comfortable

Cons:

We had to book the stay do to car trouble and it was next door. We arrived around 1:30/ 2am and staff was kind of rude. Room smelled like raw sewage. Starting at 8 am we had people knocking on the door to clean the room every 30 minutes. After the 3rd knock at 9:30 we left. Terrible experience

2026-08-02 via Nuitee
D
Damon solo_traveller us
8
2026-07-24 via Nuitee
H
HappyMel Johnson solo_traveller us
6
JUST BLAH OR MEH
Pros:

Location to West restaurants, bars, swimming pool.

Cons:

Guest are loud, not that friendly, employees just kinds seem like blah. Nothing specific, just it is what it is being the only option in actual West to stay.

2026-07-20 via Nuitee
8
88haideralis Solo travel
10
Staff very helpful
Pros:

Staff was super nice and helpful! Clean hotel good breakfast highly recommend

2026-07-19 via Tripadvisor
M
Maria Consuelo family_with_children us
10
all good.
Pros:

all great food.

Cons:

little extra totile paper.

2026-07-16 via Nuitee
D
Dee couple us
4
We were there for a funeral so we accepted the situation.
Pros:

Breakfast was decent, ran out of items didn’t replace them.

Cons:

Bathroom needed repair and cleaning . Building and landscape could use maintenance

2026-07-13 via Nuitee
L
Lilas couple us
10
2026-07-07 via Nuitee
6
660jacksona Solo travel
10
good location
Pros:

Clean comfortable and good location right off I-35

2026-07-01 via Tripadvisor
4
412sawyerd Couples
10
Perfect place
Pros:

Perfect place to crash for the night. Everything we needed nothing we didnt.

2026-06-23 via Tripadvisor
M
malisam724 Business
10
good for business trip
Pros:

Stayed here last week during a business trip to Waco and was pleasantly surprised. The room was spacious and modern, way nicer than I expected for the price point. Breakfast had a good variety - I appreciated the protein options since I usually skip the carb-heavy stuff. Check-in was quick and the gentleman at the desk gave us some good recommendations for dinner in town. The location is super convenient right off 35 and only about 15 minutes from downtown Waco. My only gripe would be that the pillows were a little too firm for my liking, but that's totally personal preference. The shower was great though - good water pressure and plenty of hot water. Overall a solid choice and I'll definitely book here again next time I'm in the area.

2026-06-11 via Tripadvisor
A
arunrO3059RD Solo travel
10
nice hotel
Pros:

Really nice hotel close to everything!

2026-06-04 via Tripadvisor
J
Julie couple us
4
Very disappointed in our stay at this HolidayInn!
Pros:

Location to event

Cons:

Cleanliness
Broke elevator

2026-06-01 via Nuitee
C
conditt family_with_children us
3
Will not stay here in the future.
Pros:

The beds and pillows were nice and comfortable.

Cons:

When we first walked in, it was warm in the lobby. The elevator didn’t work, so we had them put us on the first floor. The air conditioner worked halfway decent at first but by the middle of the night, it got warm in our room and the air conditioner made noises for the rest of the time we were there. And to finish it off, our door would not lock.

2026-05-27 via Nuitee
H
Holmes solo_traveller us
3
They take advantage of you being the only hotel in West. Go on up the road.
Pros:

The mattress was comfortable. That's it.

Cons:

Sheets had stains, no hot water in the shower for more than 2 min. No plunger in the tub to contain the little hot water we got. Pillows were very uncomfortable. Elevator was out, we were on the 3rd floor. I don't mind steps but when the stairwell smells like pee, it's not fun. This sweet little old man was struggling tho, behind us. The room was very musky smelling. The pictures online of the outside DO NOT reflect the inside. And $130 for this?? I have stayed in a condo on the beach in the Caribbean, for this amount per night. This was ridiculous for what should be rated as a 2 star.

2026-05-17 via Nuitee
X
Xiomara family_with_children us
6
Por el precio es favorable , pero no me quedaría nuevamente.
Pros:

Bastante limpio, llegaron hacer el cuarto componer las camas y limpiar un poco .

Cons:

No hay papel de baño , la ventana tenía una abridura a ambos lados y se pondría ver la luz del día por las mañanas directo a tu cara ,olía un poco a moho , desayuno pasante ,

2026-05-10 via Nuitee
A
AneshaTack solo_traveller us
5
Pros:

The location was in close proximity to my family.

Cons:

They do not provide washcloths to their guests, even when requested, and that was not advertised. Also, I booked through booking.com and chose the option to pay on premises. The facility charged my card before we ever stepped foot on the premises.

2026-04-20 via Nuitee
W
Wooddell family_with_children us
8
2026-04-14 via Nuitee
A
Allen family_with_children us
1
2026-03-16 via Nuitee