Heritage Hotel

Hotels
8.2 (459 reviews)
TB 210-213 Jalan Bunga Fajar Complex , Tawau , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Strategic location
Decent room quality
Cons:
Cleanliness issues
Limited food options
Parking availability

Categories

Cleanliness
7.53
Several complaints about toilet cleanliness and general upkeep.
Service
9
Many reviews praise the friendly and helpful staff.
Location
9.04
Multiple mentions of the strategic location with amenities nearby.
Room Quality
7.99
Rooms described as decent and comfortable, though some issues noted.
Amenities
8.02
Some amenities available but lacking in restaurant facilities.
Value for Money
8.48
Overall perceived as affordable for what is offered.
Food and Beverage
7.03
No dining options available at the hotel.
Overall Experience
8.5
Most guests had a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:30

Property Description

Convenient Location
Situated in Tawau Town Centre, Heritage Hotel is just a stone's throw away from the commercial and business hub, making it the ideal choice for both leisure and business travelers.

Comfortable Accommodation
The air-conditioned rooms at Heritage Hotel are equipped with modern amenities such as satellite TV and tea/coffee-making facilities, ensuring a comfortable stay for guests. Select rooms even feature a cozy seating area for added relaxation.

Local Cuisine Delights
Guests can indulge in a variety of local delicacies at the on-site Asian Cuisines and Curry House, offering a true taste of the region.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Heritage Hotel today and make the most of your time in Tawau!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TWU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MYR 30 per person per night when using an available cot.
    People 12 years old and over stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 459 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 7.03
Overall Experience: 8.5
E
Erlic • solo_traveller • my
8
2026-05-07 • via Nuitee
D
Devi • solo_traveller • my
10
2026-05-06 • via Nuitee
D
Devi • solo_traveller • my
10
2026-05-06 • via Nuitee
M
mohd noor • family_with_children • my
8
2026-05-06 • via Nuitee
A
Aisyah • extended_group • my
5
Cons:

tandas dan kebersihan katil

2026-04-29 • via Nuitee
A
Azma • couple • my
10
Staff sangat baik
2026-04-29 • via Nuitee
M
Mrs A.P • solo_traveller • my
7
2026-04-28 • via Nuitee
C
C • solo_traveller • my
7
2026-04-28 • via Nuitee
A
Amirul • couple • my
10
2026-04-28 • via Nuitee
N
Nazram • solo_traveller • my
8
Pros:

Berdekatan kedai makan Dan lain2 keperluan.

Cons:

No parking.. Use public parking.. Need pay to MDT

2026-04-24 • via Nuitee
T
tahang • couple • my
10
2026-04-16 • via Nuitee
S
shaukat • family_with_children • my
6
Pros:

Ok

Cons:

Ok

2026-04-12 • via Nuitee
A
Adilaida • family_with_children • my
1
2026-04-12 • via Nuitee
J
JENNIER • couple • my
7
Clean
Pros:

Bilik yg luas dan bersih

Cons:

-Staf maklumkan extra bed akan ditambah seperti yang diminta. Tetapi sampai check out extra bed masih tak ada
-Bilik diberikan tidak seperti dalam tempahan online

2026-04-09 • via Nuitee
R
Rocío • family_with_children • es
6
Bien para u a noche
Pros:

La cama era muy cómoda y la habitación muy amplia. El hotel tenia alrededor muchísimos comercios, como lavanderías, supermercados, restaurantes, panaderías...

Cons:

Estaba bastante sucio. Mas sábanas muy manchadas.
Bastante ruido en la calle durante toda la noche

2026-04-05 • via Nuitee
P
Peace S • extended_group • my
6
2026-04-04 • via Nuitee
R
Rymez • couple • my
6
2026-04-04 • via Nuitee
M
Maslam • solo_traveller • my
7
Selasaa dan luarrr
Pros:

Besttt luassss

2026-04-03 • via Nuitee
P
Peter • couple • fr
9
Hôtel très convenable dans quartier sympa
Pros:

Son positionnement est idéale, dans un quartier bien vivant avec plein de restaurants assez branchés autour. Il y en a même un à 50 mètres qui reste ouvert 24/24. La chambre était spacieuse avec des lits suffisamment confortable. C’était suffisamment propre pour les non-maniaques. La clim et le wifi fonctionnent.

Cons:

Un petit frigo aurait amélioré le confort. Propreté sans excès. Pas de petit-déjeuner dans l’hôtel (compendé par le resto 24/24 à 50 m avec de délicieux rôtis canai (genre crêpe) au fromage ou à l’œuf.

2026-04-02 • via Nuitee
D
Dr. Siti Hawa Noor • couple • my
6
Hygience is so average and hotel so out dated
Pros:

Location and staff friendly

Cons:

Old property with very old and dirty toilets
Hygience so bad but staff so nice

2026-03-31 • via Nuitee