Ibis Gading Serpong

Hotels
•
ibis
9.2 (187 reviews)
Jalan Boulevard Gading Serpong, Block M 5 No. 19 , Serpong , id
+62 21 22220116

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean room
Good service
Affordable price
Cons:
Location far from central Jakarta
Poor breakfast quality

Categories

Cleanliness
9.2
The room was clean and comfortable.
Service
10
The staff at the front desk and restaurant were friendly; overall service was good.
Location
8.7
The location is far from central Jakarta with no nearby restaurants.
Room Quality
9.7
The room was comfortable.
Amenities
9.2
Facilities were decent, though the Wi-Fi was a bit unstable.
Value for Money
9.7
Affordable price for a good stay.
Food and Beverage
7.2
Breakfast was very bad.
Overall Experience
9.9
A generally pleasant and satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:19

Property Description

Modern Accommodation with Convenient Location
Ibis Gading Serpong offers a contemporary stay just minutes away from popular malls and entertainment venues. The property boasts an on-site restaurant and complimentary WiFi throughout.

Comfortable Rooms with Essential Amenities
All air-conditioned rooms at Ibis Gading Serpong are well-equipped with modern conveniences including a safety deposit box, flat-screen TV, and en suite bathroom with complimentary toiletries. Guests can enjoy a relaxing stay with hot showers and cozy seating areas.

Convenient Services and Dining Options
Guests can take advantage of the 24-hour front desk, luggage storage, and additional services such as airport shuttle and laundry facilities. Indulge in a variety of culinary delights at the on-site Taste Restaurant or explore nearby dining options for a taste of local and international cuisine.

Book your stay at Ibis Gading Serpong for a seamless blend of comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

9.2
Based on 187 reviews
Cleanliness: 9.2
Service: 10
Location: 8.7
Room Quality: 9.7
Amenities: 9.2
Value for Money: 9.7
Food and Beverage: 7.2
Overall Experience: 9.9
S
Sander • solo_traveller • nl
4
Ik kom hier niet meer terug.
Cons:

De lange haren van de vorige gast lagen nog in de badkamer en in de douchecabine. Ook lag er vuiligheid in de kamer. Er werd geen water in flessen op de kamer verstrekt, maar er stond een grote waterdispenser op de gang, waar het 30C was: zeer onhygiënisch. Deze dispenser staat er dagenlang, waardoor er allerlei bacteriën en ziektekiemen in het water kunnen gaan groeien.

2026-08-22 • via Nuitee
H
Hidayati • solo_traveller • id
8
Toilet perlu diperbaharui
Pros:

Lokasi

Cons:

Toilet

2026-08-16 • via Nuitee
R
roy maandag • solo_traveller • nl
6
2026-08-12 • via Nuitee
M
merry • solo_traveller • de
7
2026-07-17 • via Nuitee
H
Hendra.it88 • solo_traveller • id
10
Banyak yang saya suka menginap di hotel Ibis, ini jawaban karena ingin tahu apa yg tidak saya suka.
Cons:

Jauh-jauh hari saya sudah memesan kamar "non smoking" non refundable.

Saat check in mereka berusaha menawarkan "smoking room",
namun saya memohon dengan sangat supaya diberikan non smoking room, beberapa menit kemudian mereka memberikan "non smoking room" kepada saya.

🙏

Ketika hendak memasuki kamar 1204, saya baru sadar bahwa saya hanya diberikan 1 pcs "key card", ketika saya meminta tambahan key card ke petugas hotel mereka tidak memberi saya key card #2.

🙏

Pengalaman ini hanya saya ceritakan kepada Anda, saya tidak pernah dan tidak akan memposting tulisan ini ke media lain, hanya di media ini.
Harap tidak memposting tulisan saya kepada media/pihak lain.

🙏

2026-07-16 • via Nuitee
H
Hendra.it88 • solo_traveller • id
10
Banyak yang saya suka menginap di hotel Ibis, ini jawaban karena ingin tahu apa yg tidak saya suka.
Cons:

Jauh-jauh hari saya sudah memesan kamar "non smoking" non refundable.

Saat check in mereka berusaha menawarkan "smoking room",
namun saya memohon dengan sangat supaya diberikan non smoking room, beberapa menit kemudian mereka memberikan "non smoking room" kepada saya.

🙏

Ketika hendak memasuki kamar 1204, saya baru sadar bahwa saya hanya diberikan 1 pcs "key card", ketika saya meminta tambahan key card ke petugas hotel mereka tidak memberi saya key card #2.

🙏

Pengalaman ini hanya saya ceritakan kepada Anda, saya tidak pernah dan tidak akan memposting tulisan ini ke media lain, hanya di media ini.
Harap tidak memposting tulisan saya kepada media/pihak lain.

🙏

2026-07-16 • via Nuitee
M
merry • solo_traveller • de
7
2026-07-15 • via Nuitee
A
Aninwobodo • family_with_children • ng
9
2026-06-23 • via Nuitee
E
Eugene • extended_group • my
8
2026-06-18 • via Nuitee
V
Vacation55835921670 • Business
10
Dita
Pros:

Good room and comfortable. Happy stay in here

2026-06-11 • via Tripadvisor
S
seli • solo_traveller • au
6
Pros:

Good location

Cons:

No swimming pool

2026-05-20 • via Nuitee
D
Dianne • solo_traveller • ph
5
I didn’t have a comfortable stay. The actual room is far from the images online. To be honest this is not supposed to be
Cons:

The bedsheets and pillows are so dirty that I wasn’t able to sleep well. The images online are too different from the actual

2026-05-06 • via Nuitee
Y
Yani • solo_traveller • id
5
Kurang puas
Pros:

Lokasinya

Cons:

Room,bathroom

2026-04-26 • via Nuitee
R
Rudy • family_with_children • us
8
2026-03-23 • via Nuitee
P
Pawel • solo_traveller • pl
7
2026-03-15 • via Nuitee
N
nomes76 • Business • Brisbane, Brisbane Region, Queensland
2
Terrible, cockroaches in the room, noisy.
Pros:

Stayed here while attending an expo as an Accor member and deeply regret it.

On the second night two cockroaches crawled across the floor toward my suitcase. I had to grab a shoe and squash them, leaving a disgusting smear of cockroach guts and pus-like fluid across the floor before calling reception to help clean it up. It was late and I had an early morning so I just slept hoping there was no more.

The following morning I clearly asked reception not to spray insecticides in my room because chemical sprays trigger my asthma, and requested they use bait only. They agreed. When I returned later that day the room reeked of insect spray. Within minutes my eyes were itching, I developed a rash across my body, and my breathing became difficult.

The staff said their engineering got ‘rid’ of the other cockroaches in the room. ‘Other’s’?!! They did not move me or communicate/warn me of this when I returned that day.

Reception moved me to another room facing the side of a deteriorating building with visible mould and peeling paint. My symptoms continued.

I asked for a refund for the remaining nights so I could move to a cleaner, more modern hotel. Staff verbally agreed but said the refund could only be paid in cash and refused to put anything in writing, which is highly questionable.

Other issues-
Breakfast is very basic and by around 9am most items are already gone. The hotel is also extremely noisy — doors slamming, people filling water bottles at hallway refill stations (no bottled water provided), corridor conversations and traffic all clearly audible from the room.

Cockroaches, insecticide exposure despite a medical request, mould views, poor breakfast and constant noise. Avoid.

2026-03-06 • via Tripadvisor
M
Marto • family_with_children • id
8
2026-02-14 • via Nuitee
M
Marto • solo_traveller • id
8
2026-02-14 • via Nuitee
A
Abigail • solo_traveller • id
8
Pros:

I like the bathroom style. Minimalist but so good.

2026-01-30 • via Nuitee
3
364wayans • Business
10
Strategic area
Pros:

Location is strategic, in the centre of summarecon serpong. It is suitable for your leisure time as staycation, shopping even for your business

2026-01-25 • via Tripadvisor